FurnitureInstore Avis 

I had seen the furniture on fb, I was looking for a new 3 seater sofa that was nearest to my old one so it matched the 2 seater, I found one on the furnitureinstore and googled them first to make sure they were genuine. Once confirmed they were I placed my order as their company couldn't deliver on a Monday for my area they had a last mile company deliver and assemble it. I'm very happy with my sofa and delivery went smoothly. I would definitely recommend them.

What a great company, very fast on reply to email , kept updated every step of the way ever so polite , delivery went so well , well informed polite , I don’t recommend , but this company and staff highly recommend and I’ve put the word around, thank you a very happy customer

Sofas as pictured
Delivery on time

Great service, not had any problem. Good product

The delivery lads really respectful and professional the sofa really great material and sound

EVERYTHING from the ordering to the delivery. I am so pleased that I chose this company

I found the site very easy to use. The staff were very helpful, informing me of my delivery date and time. I received a phone call ten minutes before they arrived, the delivery men were very cheerful, polite and efficient and cleared everything away for me. I'm very pleased with my two two-seater cream leather sofas. I would recommend them.

Delivery on time and very friendly, helpful delivery men. Sofa is as advertised and is looks good. Very happy with our purchase and would recommend Furnitureinstore

We saw a 3 plus 2 seater suit that we liked called “Foster”. It was several hundred pounds less than a similar product (with the same name) sold elsewhere. So we bought it.
.
I will start with the pros:
1. Friendly and helpful staff when we rang and eventually ordered said suit.
2. Delivery was very swift (about a week)
3. Really helpful and friendly delivery men.
4. As mentioned above, price was significantly lower than competitors but quality still seems reasonable (other than the issue below).

Cons
The the gap between the material on the back of the sofas and the floor is around 150mm (6”) so all the frame and lift mechanism is exposed. (Not a problem if sofa is against a wall, but ours is not)
This is not apparent on the photos on the website so we asked if it was a fault but we were told that this is normal and they added “it’s just not as visible as these photos are professionally taken so might not be as clear”!!!!!

For the price, I am happy with the product but I cannot give 5 stars as the website photos minimise a negative feature.

From start to finish the purchase, communication and delivery service first class. Paid forest up and take away old sofas. The delivery guys were a credit to the company, my wife was home alone to take delivery of the items and they made her feel at ease whilst professionally dealing with the the whole process. A big thanks to Furnitureinstore store will Def use again.

Seller would not confirm the delivery date orally agreed. They then only confirm the time of delivery at 4:20am. They turned up at 8:15am on a Sunday morning, even before we came down stairs. We called them at 8:38am to ask them to come back but they would not because we missed the delivery. We said that the delivery is for 8:45am- 12:00 as agreed but they said it was from 7:45-12:00 noon. We can not argue against them because they never confirm the delivery time and date in writing. They said they had left London but the online tracking show that they are only about 5 miles away from where we are. We booked another time and date. They forced us to accept 6:00am delivery on a Sunday, saying that it was the only delivery time slot in my area. I declined but later they called back to book it for 10:00-2:00pm, but again they would not confirm the time and date as promised. We had to chase them but they said someone would call us the next day while in fact the appointment is already made. We had to tell them the agreed time and date and asked them to confirm. The delivery tool place at 12:30pm that Sunday but I think the seller is too clever for us. They would not confirm the delivery time so that they can say whatever time they want while the customers have nothing to argue the case with them. This is my first time but it will be the last time dealing with FurnitureStore. Thank you!
Seller reply: "On 20 August 2026, we spoke with you by telephone and confirmed that your delivery was scheduled for Sunday, 23 August, with a delivery time slot of 7:45am to 11:00am. During the call, this time slot was communicated to you three times, and you confirmed that you had written the delivery time slot down." This is entirely incorrect, my email records show first written confirmation arrived at around 4am on Sunday 23 Aug. I apreciate your time to reply but please do state the correct information. The other 2 subsequent communications came before 8:00am. The time I noted for 23 Aug wa from 8:45am not 7:45am because it is too early in the morning. Why did you NOT confirm the time as promised after the telephone converation but waited until around 4:00am to send an email?
It is up to you to accept problems and make improvment or not. I am not going to spend more time on this. Thank you!

Great service with super quick delivery, my only concern is that on their website the suite I bought was listed as leather and I am not sure it is. Could this be a problem under trade description?

Purchased the 2 seater sofa in tan , very happy , it looks lovely too thank you 🙏

I am happy with the service delivery on or before time as promise.
Overhaul satisfied with the service on telephone

I ordered the verona corner sofa from furniture instore, it is the second sofa i have purchased from this company and the quality is excellent and well made, the delivery was super fast, i chose to have the premium fitting, the drivers were professional, polite and punctual and assembled the sofa in about 5 minutes and also removed all the packaging, would highly recommend, thank you

Love my new sofa & armchairs
The delivery was quick and the 2 men who delivered & assembled them were polite and very helpful and done in less than 30 minutes..I'm very happy with it all

Lovely suite little small for me. But looks lovely deliverly men were great had it together pretty quickly . Would recommend

Thanks lynn

I’m currently having a dispute with them as the quality is poor and nothing like advertised on the website also sent in images with damage which they chose to ignore. I had to contact Consumer Rights for advice on the matter.

Brilliant service, super fast too. Very happy with sofas and armchair purchased too.

Delivery drivers were brilliant. Unable to find any faults.