I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Voir plus
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Lisez les avis des autres
Good deliver service, everything arrived well packaged, up till now very pleased with the recliner and at a very good price and so comfortable. A well deserved five star.
L'entreprise a répondu
Had a delivery yesterday, a rise & reclining with message and heat. Kept well informed about my delivery, what date it will be delivered and time if this is suitable. The guys phone me yesterday... Voir plus
L'entreprise a répondu
Very pleased with the comfort and color of the chairs which were a lovely emerald green..as described. The table looked great, good and solid. The 2 guys who delivered arrived on time and were more... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Coordonnées de contact
318 Melton Road, LE4 7SL, Leicester, Royaume-Uni
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very competitive prices
Very competitive prices, good quality furniture, backed up by good service and support
9 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Mrs Kushal
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our furniture to be of great quality at competitive prices, and that our service and support met your expectations. Providing excellent products alongside helpful customer service is what we strive for, so it's wonderful to know we delivered. We truly appreciate your feedback and hope you enjoy your furniture for many years to come!
Kind regards,
Furniture Online
James was superb and resolved the…
James was superb and resolved the delivery enquiry efficiently.
5 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi NP
Thank you for your wonderful 5-star review! We're delighted to hear that James was able to assist with your delivery enquiry and resolve everything efficiently. We'll be sure to pass along your kind words to him—they'll mean a great deal. We truly appreciate your support and hope you enjoy your purchase. If there's ever anything else we can help with, please don't hesitate to get in touch.
Kind regards,
Furniture Online
Nice Armchairs, good value
The chairs were delivered very promptly and the guys set them up exactly where I wanted them. They look good and sturdy, are comfortable and supportive. Really good value and pleased with our purchase
29 juillet 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Lee
Thank you for your wonderful 5-star review! We're delighted to hear that your chairs were delivered promptly and that our delivery team set them up exactly where you wanted them.
It's great to know you're pleased with their appearance, comfort, and support, and that you feel they offer excellent value for money. We hope you enjoy your new chairs for many years to come, and we truly appreciate your support.
Thank you for choosing Furniture Online!
Kind regards,
Furniture Online
I ordered this for my elderly mum gave…
I ordered this for my elderly mum gave them the address to which they went to the wrong flat/address both flats have totally different name’s. And if it wasn’t for my mum going down the lift and waiting outside the delivery wouldn’t have happened. And on top of that unfortunately the language barrier was a problem
24 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Mr Graham
Thank you for taking the time to share your feedback. We are very sorry to hear that the delivery did not go as expected, particularly as the order was for your elderly mum.
We sincerely apologise for the confusion with the delivery location and understand how concerning this must have been. We also regret that communication during the delivery was difficult due to the language barrier, and we're sorry for any additional frustration this caused.
Your comments have been noted and will be shared with our delivery partner so they can review what happened and help improve their service. We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Kind regards,
Furniture Online
Delivery disappointment
Unfortunately I have no idea what the product is like, as the delivery didn’t arrive.. waited about all day after changing my plans, then 45 mins before the delivery promised end time, it got cancelled…😡😡
3 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Jim
Thank you for taking the time to leave your feedback. We're very sorry to hear that your delivery was cancelled at such short notice, especially after you had rearranged your plans and waited in all day. We completely understand how disappointing and frustrating this must have been.
As your review has come through anonymously, we're unable to identify your order and investigate what happened. Could you please contact us by email at sales@furnitureonline.co.uk -with your order number so we can look into this for you and work towards a resolution?
We sincerely apologise for the inconvenience caused and hope to hear from you soon.
Kind regards,
Furniture Online
I had made an inquiry call and spoke…
I had made an inquiry call and spoke with James who attended very well to my request, was pleased with the service
3 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Mrs Bunmi
Thank you for taking the time to leave us your feedback. We're delighted to hear that you were pleased with the service you received and that James was able to assist you with your enquiry in a helpful and professional manner.
We'll be sure to pass your kind comments on to James, who I'm sure will appreciate the recognition. Thank you again for choosing us, and we hope to have the opportunity to assist you again in the future.
Kind regards,
Furniture Online
Beautiful Antique Gold, Tewin Bed.
Very happy with the bed ordered. Gorgeous style, and perfect dimensions -for my space. On contacting customer care, within the process, I found them helpful, professional and efficient. The delivery was prompt and smooth also. Thank you 😊
22 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're so happy with your new bed and that it's the perfect fit for your space. It's great to know that you love the style as well.
We're also pleased that our customer care team was able to provide helpful, professional, and efficient service throughout your purchase, and that your delivery was prompt and hassle-free.
Your kind words and support mean a great deal to us. Thank you for choosing us, and we hope you enjoy your new bed for many years to come!
Kind regards,
Furniture Online
Replacement swivel chair
First chair received was damaged/marked badly but hav since received a replacement swivel chair which is good.
6 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Mrs Christine
Thank you for taking the time to leave us a review. We're sorry that the first chair you received arrived damaged and marked, and we apologise for the inconvenience this caused.
We're pleased to hear that your replacement swivel chair has arrived and that you're happy with it. We appreciate your patience and understanding while we worked to resolve the issue.
Thank you again for your feedback and for giving us the opportunity to put things right. We hope you enjoy your new chair, and if there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Mr Graham
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you received the level of service you expected from us.
Providing reliable products and excellent customer service is always our priority, so it's wonderful to know we met your expectations. We truly appreciate your support and hope to be of service to you again in the future. Enjoy your new furniture!
Kind regards,
Furniture Online
My chair arrived on time but felt it…
My chair arrived on time but felt it could have been taken out off the box for me as I am older also found it very hard work took me lot of time.
7 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Janice
Thank you very much for taking the time to share your feedback. We're pleased to hear that your chair arrived on time, but we're truly sorry to learn that unpacking and assembling it was such a difficult experience, especially as we understand this can be particularly challenging.
We completely appreciate your comments. We do offer an optional Room of Choice with Assembly service at checkout, where our delivery team will bring the item into your chosen room, assemble it, and remove all of the packaging for you. Unfortunately, this service was not selected when the order was placed, so our courier followed the delivery instructions they received.
We sincerely apologise for the inconvenience and disappointment this caused. We understand that this would have made the experience far easier, and we're sorry that we were unable to provide that additional assistance on this occasion.
Thank you again for your valuable feedback. We genuinely appreciate you bringing this to our attention, and we hope you're now able to enjoy your new chair. If there is anything we can assist you with, please don't hesitate to get in touch.
Kind regards,
Furniture Online
Great chairs at an excellent price
Ordering was easy .the chairs I ordered arrived just 4 days after I placed the order.i was kept in the loop right up to delivery and they rang on the day to give me a time slot. When the were delivered the guys brought them in ,unpacked and put them together and tested them to make sure they work. I did pay extra for this service but it was worth it as they put them up a lot quicker than i could have.As for the chairs themselves they are really well made beautifully soft fabric and so comfy I could sleep on them .excellent value
1 août 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Michelle
Thanks so much for your fantastic 5-star review! We're delighted to hear that ordering was straightforward and that your chairs arrived quickly. It's great to know our team kept you updated throughout the delivery process and that the delivery crew provided a professional assembly service, ensuring everything was set up and working perfectly.
We're especially pleased that you're happy with the quality, comfort, and value of your new chairs. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy many relaxing moments in your new chairs!
Kind regards,
Furniture Online
Easy to use website with a good range…
Easy to use website with a good range of reasonably priced furniture.
We wanted a riser recliner and found a very comfortable one with a matching recliner at a sensible price and so far all is good!
7 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Alan
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you found our website easy to use and that our range and prices met your expectations. It's wonderful to know you found the perfect riser recliner along with a matching recliner, and that you're pleased with the comfort and quality of both.
We truly appreciate your support and hope your new furniture continues to provide you with comfort for many years to come. Thank you for choosing Furniture Online!
Kind regards,
Furniture Online
A quality product backed up by splendid customer service
I ordered a Broadway Cinema Recliner on Sunday and it was delivered, free of charge, on Thursday.
It was delivered with care by two very friendly and helpful guys.
It was so easy to assemble and was up and running in 15 minutes. It is lovely.
Unfortunately, after a few moments it lost all power.
I rang FurnitureOnline and spoke with James. He suggested a number of fixes including arranging for a technician visit to effect a repair.
Whilst chatting, James mentioned that the electrical transformer should show a green light.
A quick check revealed that the transformer was indeed not working.
James immediately ordered a replacement.
I must say that James has the perfect balance of professionalism and knowledge while remaining friendly and empathetic.
It was a pleasure to deal with him
30 juillet 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Mullen
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your Broadway Cinema Recliner was delivered promptly and that our delivery team provided such friendly and careful service. It's also great to know that you found the chair quick and easy to assemble.
We're sorry to hear about the unexpected issue with the transformer, but we're pleased James was able to help identify the cause and arrange a replacement straight away. Your kind words about his professionalism, knowledge, and friendly approach will mean a great deal to him, and we'll be sure to pass on your feedback.
Thank you for choosing Furniture Online. We hope your new recliner brings you many hours of comfort once everything is up and running, and we truly appreciate your recommendation and support.
Kind regards,
Furniture Online
The customer service was very good
The customer service was very good. The guy i spoke to (James) was very helpful considering there was a bit of a mix up regarding my order.
27 juillet 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Michael
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience with our customer service and that James was able to assist you during the mix-up with your order. We understand how frustrating these situations can be, and we're pleased he was able to help resolve the issue.
We'll be sure to pass your kind words on to James—he'll be thrilled to know his support made a difference.
Thank you again for your feedback, and we hope to provide you with a 5-star experience next time!
Kind regards,
Furniture Online
Good company to deal with
James was extremely helpful with my order and sorted everything out promptly
30 juillet 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Bryan
Thank you for taking the time to leave us a fantastic 5-star review!
We're so pleased to hear that James was able to assist you and resolve everything promptly. Providing helpful and efficient service is something we strive for, so it's wonderful to know your experience reflected that.
We'll be sure to pass your kind words on to James, who will be delighted to receive your feedback.
Thank you for choosing us, and we look forward to serving you again in the future!
Kind regards,
Furniture Online
The lads who delivered the recliner…
The lads who delivered the recliner chair were friendly and put the chair together in no time cleaned up after themselves and the chair is magnificent thanks,oh I noticed in the comments that the delivery guys didn't appreciate the tip, well they did mine.
20 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Mr Lang
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're so pleased with your new recliner and that our delivery team provided such a friendly and efficient service. It's great to know they assembled the chair quickly, left everything tidy, and made the whole experience a positive one.
We also really appreciate you sharing your experience regarding the delivery team—it means a lot to hear such positive feedback, and we'll be sure to pass your kind words on to them. We're certain they'll be delighted to know their efforts were appreciated.
Thank you once again for choosing us. We hope you enjoy many years of comfort in your magnificent new recliner!
Kind regards,
Furniture Online
My experience
Delivered in time slot and tested before the men left, all packaging taken away. I do have one moan though, they were not friendly , I gave them a tip and they didn’t even say thanks
!
17 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Linda
Thank you for taking the time to leave us a review. We're pleased to hear that your chair was delivered within the scheduled time slot, thoroughly tested before the team left, and that all of the packaging was taken away for you.
We're sorry to hear that the delivery team's friendliness did not meet your expectations, especially after your kind gesture of offering them a tip. We understand how important courteous service is, and we'll be sure to share your feedback with our delivery partner to help improve the customer experience.
We truly appreciate your comments and are delighted that, overall, your delivery went smoothly. Thank you for choosing us, and we hope you enjoy your new chair.
Kind regards,
Furniture Online
Customer care first class very helpful
Customer care first class very helpful. James was exceptional
I had an issue with delivery The customer care I received offered a replacement or refund and couldn’t have apologized enough.
A credit to their employer
27 juillet 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Patricia
Thank you for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our customer care team.
We're especially pleased to know that James provided exceptional service and was able to support you through the delivery issue. We'll be sure to pass along your kind words—they'll mean a great deal to him. While we're sorry you experienced a problem with the delivery, we're glad we could offer a suitable resolution and make the process as smooth as possible.
Thank you again for your kind feedback and for your support. We hope you enjoy your purchase, and we look forward to serving you again in the future.
Kind regards,
Furniture Online
Mrs S’s thoughts on the matter!
Easy to order once I’d decided on which chair I wanted!
Delivery was quick & efficient However thought £50 was as bit steep. Still trying to work out the correct buttons on the chair, there was no instructions for it, & no demonstration from the delivery guys.
Chair was good for the money though.
3 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi Lorna
Thank you for your feedback! We're delighted to hear that you found the ordering process easy, that your chair arrived quickly, and that you feel it's good value for the money.
We're sorry to hear that the delivery experience didn't fully meet your expectations and that you didn't receive instructions on using the chair's controls. Your comments are appreciated, and we'll use them to help improve the experience we provide.
We hope you enjoy your new chair, and if you need any assistance with the controls or have any questions, please don't hesitate to get in touch—we'll be more than happy to help.
Kind regards,
Furniture Online
Well made and value for money.1…
Well made and value for money.1 complaint is the instructions for the wiring are a bit small and unclear.
15 juillet 2026
Réponse de FurnitureOnline.co.uk
Hi
Thank you for your review! We're delighted to hear that you found the product well made and good value for money. We also appreciate your feedback about the wiring instructions. We'll certainly pass your comments on to our team, as we understand how important clear and easy-to-read instructions are. Thank you for your valuable feedback, and we hope you enjoy your purchase for years to come.
Kind regards,
Furniture Online
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