I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Voir plus
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Lisez les avis des autres
Good deliver service, everything arrived well packaged, up till now very pleased with the recliner and at a very good price and so comfortable. A well deserved five star.
L'entreprise a répondu
Had a delivery yesterday, a rise & reclining with message and heat. Kept well informed about my delivery, what date it will be delivered and time if this is suitable. The guys phone me yesterday... Voir plus
L'entreprise a répondu
Very pleased with the comfort and color of the chairs which were a lovely emerald green..as described. The table looked great, good and solid. The 2 guys who delivered arrived on time and were more... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Coordonnées de contact
318 Melton Road, LE4 7SL, Leicester, Royaume-Uni
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Thank you for a speedy delivery
Thank you for a speedy delivery. Couriers were very helpful. Very pleased with my settee very comfortable,reclining very easy and good to retract once out. Thank you.
Mrs G A Tarplee
8 juin 2026
Réponse de FurnitureOnline.co.uk
Hi MrsGeorginaTarplee
Thank you so much for your lovely review. We're delighted to hear your sofa arrived quickly and that our delivery team were so helpful. It's wonderful to know you're enjoying how comfortable it is and that the reclining function is smooth and easy to use. Your kind words mean a lot to us, and we hope you enjoy many years of comfort in your new settee. Thank you for choosing us!
Kind regards,
Furniture Online
The Letchworth 5' bed and mattress
The bed, the Letchworth, and mattress we bought are really good quality. Delivery was smooth. There was a fault on one bedpost which we reported. James telephoned and was very helpful. He promptly sent a whole new foot-end to replace the faulty part and now all is fine. Fantastic service, and fantastic products. We are ordering another bed and mattress.
2 juillet 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Amanda
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you're pleased with the quality of your Letchworth bed and mattress, and that your delivery went smoothly. Although we're sorry there was a fault with the bedpost, we're really pleased James was able to get everything sorted quickly for you. Your kind words about both our products and service mean a great deal to the whole team. We truly appreciate your continued trust in us and look forward to helping you with your next bed and mattress order. Thank you again for your support!
Kind regards,
Furniture Online
Never ordered furniture on line…
Never ordered furniture on line before but this company was very helpful .I recommend them
22 juin 2026
Réponse de FurnitureOnline.co.uk
Hi Tina
Thank you so much for your kind review and recommendation. We're delighted to hear that your first experience ordering furniture online was such a positive one. It's great to know our team was able to make the process easy and reassuring for you. We truly appreciate your trust and hope you enjoy your new furniture for many years to come. Thank you again for choosing us!
Kind regards,
Furniture Online
Perfect product
Very quick delivery, sofa is absolutely perfect, exactly as I wanted and as advertised
26 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Barry
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your sofa arrived so quickly and that it's exactly what you were hoping for. It's great to know it matched both your expectations and the description, as we always aim to provide an accurate representation of our products.
We truly appreciate your kind words and your support. We hope you enjoy your new sofa, and thank you for choosing us!
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Huw
Thank you for your fantastic 5-star review!
We're so pleased to hear that your order arrived on time and that you were happy with the service you received. We always strive to provide a smooth experience from start to finish, so it's wonderful to know we met your expectations.
We really appreciate your support and hope you enjoy your new chair for many years to come!
Kind regards,
Furniture Online
Very pleased with the chaps that…
Very pleased with the chaps that delivered my chair ,as I will be purchasing two more in the next few weeks I’m sure this delivery will be the same .
19 juin 2026
Réponse de FurnitureOnline.co.uk
Hi MRSSHIRLEYSMITH
Thank you so much for your lovely 5-star review!
We're delighted to hear that you were so pleased with the delivery team. We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition.
It's wonderful to know you're planning to purchase two more chairs in the coming weeks. We look forward to serving you again and hope your next delivery is just as smooth and enjoyable.
Thank you once again for your support, and we look forward to welcoming you back soon!
Kind regards,
Furniture Online
Still waiting for my chair!!
Still waiting for my chair!!! How can I comment on something I have NOT received
29 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Mr Stephen
We're very sorry to hear that your chair hasn't arrived yet, and we completely understand your frustration. We appreciate you taking the time to leave your feedback.
Unfortunately, we weren't able to locate your order as no order number was included with your review. We'd really like the opportunity to look into this for you and provide an update as quickly as possible.
Could you please email us at sales@furnitureonline.co.uk with your order number? As soon as we receive it, we'll investigate what's happened and do everything we can to help resolve the issue.
We sincerely apologise for the inconvenience caused and hope we can put things right for you soon.
Kind regards,
Furniture Online
Delivery when supposed to be but had to…
Delivery when supposed to be but had to keep emailing for confirmation at times no reply to messages more contact needed to reassure delivery etc saving stress to customer
18 juin 2026
Réponse de FurnitureOnline.co.uk
Hi Mrs Christine
Thank you for taking the time to leave us a review and for your valuable feedback.
We're pleased to hear that your order arrived as expected. However, we're sorry that the communication leading up to your delivery didn't provide the reassurance you were looking for. We completely understand how important timely updates are, and we appreciate you highlighting this.
Your comments have been shared with our team as we are always looking for ways to improve our service and keep our customers better informed throughout the delivery process.
Thank you again for your honest feedback, and we hope we'll have the opportunity to provide you with an even better experience next time.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Gary
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you're so pleased with your purchase. It's always great to know we've met your expectations, and your kind feedback means a lot to our team.
Thank you for choosing us, and we hope to welcome you back again in the future!
Kind regards,
Furniture Online
I had a query
I had a query, which I emailed to FOL. Adam responded and gave me a full clear explanation. Polite and helpful.
27 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Tyrone
Thank you so much for your lovely 5-star review!
We're really pleased to hear that Adam was able to answer your query clearly and provide the information you needed. We know how important it is to receive a prompt, helpful response, and it's great to hear that his polite and friendly approach made a positive impression.
Your kind words will be passed on to Adam—they'll certainly make his day! Thank you again for taking the time to share your experience, and we hope to be of assistance again in the future.
Kind regards,
Furniture Online
Great customer service
I dealt with James ,customer adviser ,from Furnitureonline and was very impressed with his willingness to help and resolve difficult situations.He is very professional and also very nice on the phone ,has lot’s of patience and shows customers that he wants to help…Well done James!
26 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Alla
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that James made such a positive impression and was able to help you through a difficult situation.
Providing friendly, patient, and professional support is something we strive for, and it's wonderful to know James went above and beyond to make you feel listened to and supported. We'll be sure to share your kind words with him—they'll mean a great deal.
Thank you once again for your feedback and for choosing Furniture Online. We truly appreciate your support and hope to welcome you back in the future.
Kind regards,
Furniture Online
James provided really brilliant service…
James provided really brilliant service - he answered endless detailed questions clearly and with intelligence.
Bravo!
26 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi James
Thank you so much for your wonderful review. We're delighted to hear that James was able to answer all of your questions so clearly and thoroughly. He always takes the time to make sure our customers feel informed and supported, so it's fantastic to know his help made such a positive difference.
We really appreciate you taking the time to share your experience, and we'll be sure to pass your kind words on to James. Thank you again for choosing us, and we hope you enjoy your purchase!
Kind regards,
Furniture Online
Very nice really pleased
15 juin 2026
Réponse de FurnitureOnline.co.uk
Hi Valerie
Thank you so much for your lovely feedback! We're delighted to hear that you're really pleased with your purchase. It means a lot to us that you took the time to leave a review, and we hope you enjoy your item for many years to come.
Thank you again for choosing us!
Kind regards,
Furniture Online
Great service
I received the order within a week the delivery was good and the chair is great. It is well built and as comfortable as advertised.
If I require any more furniture I will consider this company.
Highly recommend.
15 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Joe
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that your order arrived promptly, that the delivery went smoothly, and most importantly, that you're pleased with your new chair. It's great to know that it's living up to your expectations for both comfort and quality.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to helping you again if you decide to shop with us in the future.
Enjoy your new chair!
Kind regards,
Furniture Online
Massive Thank You to Liam who was so…
Massive Thank You to Liam who was so helpful and knowledgeable.
Service and delivery were spot on too!
Many many thanks again.
29 mai 2026
Réponse de FurnitureOnline.co.uk
Hi Rosanna
Thank you so much for your lovely review. We're delighted to hear that Liam was able to help and that you found him knowledgeable throughout the process.
It's also great to know that everything went smoothly with the service and delivery. We'll be sure to pass your kind words on to Liam; feedback like this really means a lot to the team.
Thank you again for taking the time to share your experience, and we hope you enjoy your purchase for many years to come.
Kind regards,
Furniture Online
James was very helpful and has arranged…
James was very helpful and has arranged for a technician to call
18 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi
Thank you for your 5-star review. We're delighted to hear that James was able to assist you and arrange for a technician to visit. We appreciate your feedback and are always happy to help whenever needed.
Kind regards,
Furniture Online
Love my new chair
What a fantastic experience. From placing the order to putting my feet up and relaxing, everything was simple, stress-free, and easy. Great service, great quality, and I couldn't be happier with my purchase
9 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Linda
Thank you so much for your fantastic 5-star review.
We're thrilled to hear that the entire process, from placing your order to enjoying your new purchase, was smooth, simple, and stress-free. Providing excellent service and quality products is what we strive for, so it's incredibly rewarding to know we delivered on both.
Your kind words mean a great deal to our team, and we're delighted that you're so happy with your purchase.
Thank you for choosing us, and we hope you enjoy many hours of comfort and relaxation.
Kind regards,
Furniture Online
We recently purchased 2x Eaton recliner…
We recently purchased 2x Eaton recliner armchairs
very pleased with the products as good as we expected.
The delivery was on time and efficient.
I had to contact there customer service to order a replacement part which they effectively supplied with
No problems .
Overall a very good company to deal with.
3 juin 2026
Réponse de FurnitureOnline.co.uk
Hi Robert
Thank you for your wonderful 5-star review.
We are delighted to hear that you are pleased with your Eaton Recliner Armchairs and that they met your expectations. It's also great to know that your delivery was completed on time and efficiently.
We appreciate your kind comments about our customer service team. We always strive to provide prompt and effective support, so we're pleased we were able to quickly assist with your replacement part request.
Thank you for choosing us and for taking the time to share your experience. We truly value your support and look forward to serving you again in the future.
Kind regards,
Furniture Online
Delivery address error!
1 digit incorrectly added to the postcode and the delivery company contact to say that they cannot find the address, they were unable to change it without confirmation from the retailer, Debenhams. Their text helpline could not help and told me there’s nothing they could do other than wait until the order is sent back to them after a failed delivery. I emailed to cancel the order completely but James corrected the error and had the delivery company contact me to rearrange a delivery date and he even called me to confirm that they had been in touch. James had given me amazing customer service and saved me the hassle of cancelling after not getting any help/customer support in correcting the delivery address!
12 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Joshua
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that James was able to assist in resolving the postcode issue and preventing the inconvenience of a failed delivery and order cancellation. We understand how frustrating it can be when an address error causes delays, and we're pleased that he was able to step in, make the necessary corrections, coordinate with the courier, and keep you updated throughout the process.
Providing proactive and reliable customer service is something we strive for, and it is fantastic to know that James's efforts made such a positive difference to your experience.
Thank you once again for your kind words and support. We will be sure to pass your feedback on to James, who will be thrilled to hear it. We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards,
Furniture Online
⭐️⭐️⭐️⭐️⭐️ I absolutely love my sofa (Boston…
⭐️⭐️⭐️⭐️⭐️ I absolutely love my sofa (Boston 3 seater grey recliner). So sturdy and high quality, lumbar support, and brilliant for tall people. Perfect fit and well worth the price! Free delivery too! Ordering/delivery/customer service was also excellent! From ordering to sitting on it, in less than 4 days. Would highly recommend!
2 juin 2026
Réponse de FurnitureOnline.co.uk
Hi
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you are loving your Boston 3 Seater Grey Recliner and that it has proven to be sturdy, comfortable, and a great fit for your needs. It's especially pleasing to know that the lumbar support and generous sizing have made it such a comfortable choice.
We're also thrilled that your experience with our ordering process, delivery service, and customer support met your expectations. Receiving your new sofa in less than four days is exactly the kind of smooth experience we strive to provide.
Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support and hope you enjoy many years of comfort with your new sofa.
Kind regards,
Furniture Online
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