I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Voir plus
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Lisez les avis des autres
Good deliver service, everything arrived well packaged, up till now very pleased with the recliner and at a very good price and so comfortable. A well deserved five star.
L'entreprise a répondu
Had a delivery yesterday, a rise & reclining with message and heat. Kept well informed about my delivery, what date it will be delivered and time if this is suitable. The guys phone me yesterday... Voir plus
L'entreprise a répondu
Very pleased with the comfort and color of the chairs which were a lovely emerald green..as described. The table looked great, good and solid. The 2 guys who delivered arrived on time and were more... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Coordonnées de contact
318 Melton Road, LE4 7SL, Leicester, Royaume-Uni
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The staff delivering the recliner were…
The staff delivering the recliner were especially helpful. They even put the chair in place for me, over and above the call of duty!
13 avril 2026
Réponse de FurnitureOnline.co.uk
Hi Matthew
Thank you for your wonderful 5-star review.
We are delighted to hear that you had such a positive delivery experience. Our delivery teams take great pride in providing helpful and courteous service, so it is especially rewarding to know that their efforts made a difference and helped make the delivery process easier for you.
We will be sure to pass your kind comments on to the team. Thank you for choosing us, and we hope you enjoy your recliner for many years to come.
Kind regards,
Furniture Online
The riser recliner chair we received…
The riser recliner chair we received was faulty contacted the company who quickly and efficency delivered a new chair within a week and collected the broken chair with no problem.
11 mai 2026
Réponse de FurnitureOnline.co.uk
Hi Mrs Adamson
Thank you for taking the time to leave us a 5-star review.
We are sorry that the original riser recliner chair arrived with a fault, but we are pleased to hear that our team was able to resolve the issue quickly and efficiently for you. We understand how important it is to receive a prompt solution, and we're glad the replacement chair was delivered and the faulty item was collected without any hassle.
Your feedback is greatly appreciated, and we thank you for giving us the opportunity to put things right. We hope you enjoy your new chair for many years to come.
Kind regards,
Furniture Online
Delivery very good except the change in…
Delivery very good except the change in delivery time.
Not sure about the quality yet, will give it some time.
5 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi David
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with the delivery service. However, we apologise for any inconvenience caused by the change in the delivery time and appreciate your understanding.
We hope the quality of your item meets your expectations once you've had the opportunity to use it for a while. Should you have any questions or require any assistance, please don't hesitate to get in touch with our customer service team, and we'll be happy to help.
Thank you for choosing us, and we hope you enjoy your purchase.
Kind regards,
Furniture Online
Had excellent service from James…
Had excellent service from James today. James was very understanding regarding the problem I had with a delivery issue. Thanks James for all your help much appreciated.
9 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Debbie
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that James was able to assist you with your delivery issue and provide the support you needed. We understand how frustrating delivery concerns can be, and we always strive to resolve them as quickly and efficiently as possible.
Your kind words and appreciation will be passed on to James, who will be pleased to know that his efforts made a positive difference to your experience.
Thank you once again for your feedback and for choosing us. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Furniture Online
Had to speak to company over problem…
Had to speak to company over problem with order which was totally my fault. Nothing was a problem to them in order to rectify the problem…10/10
29 mai 2026
Réponse de FurnitureOnline.co.uk
Hi Mark
Thank you for your fantastic 5-star review!
We are delighted to hear that our team was able to help resolve the issue with your order quickly and smoothly. We understand that mistakes can happen from time to time, and we're always happy to do our best to find a solution and make the process as straightforward as possible.
Your kind words mean a great deal to us. Thank you for choosing us, and we hope to have the pleasure of serving you again in the future.
Kind regards,
Furniture Online
Quick efficient delivery.
Quick efficient delivery.. good quality product .. as description
29 mai 2026
Réponse de FurnitureOnline.co.uk
Hi FionaConnolly
Thank you for your 5-star review!
We are delighted to hear that you were pleased with the quick and efficient delivery and that the product met your expectations in terms of quality and description. We work hard to ensure our products are accurately represented and delivered promptly, so it's wonderful to know we achieved that for you.
Thank you for choosing us, and we hope to serve you again in the future. Enjoy your new purchase!
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Vicki
Thank you for your fantastic 5-star review.
We are delighted to hear that you are enjoying your new chair and that the delivery experience was smooth and professional. We will be sure to pass your kind comments on to our delivery team, who will be pleased to know their service made a positive impression.
Thank you again for choosing us. We truly appreciate your support and hope you continue to enjoy your chair for years to come.
Kind regards,
Furniture Online
Had an issue with a recently bought…
Had an issue with a recently bought chair .. contacted furniture online and spoke to James .. he was very friendly yet still professional. He went above and beyond to help me and rectify the problem .. excellent customer service
5 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Irene
Thank you for taking the time to leave us a 5-star review.
We're sorry to hear that you experienced an issue with your chair, but we're delighted that James was able to assist you and provide a positive resolution. Delivering friendly, professional, and effective customer service is something we take great pride in, and it's wonderful to hear that James went above and beyond to help.
Your kind words will certainly be shared with him. Thank you for choosing Furniture Online, and we hope you enjoy your chair for many years to come.
Kind regards,
Furniture Online
Really pleased with the chair and…
Really pleased with the chair and footstool. Chose the dark green which looks good. Easy to assemble, fast delivery and good communication.
26 mai 2026
Réponse de FurnitureOnline.co.uk
Hi J S
Thank you for your wonderful 5-star review!
We're delighted to hear that you're really pleased with your chair and footstool. The dark green is a beautiful choice, and we're glad it's looking great in your home. It's also fantastic to know that you found the assembly straightforward and that our fast delivery and communication met your expectations.
We truly appreciate your feedback and thank you for choosing Furniture Online. We hope you enjoy your new chair and footstool for many years to come!
Kind regards,
Furniture Online
Dunkeld Solid Oak Bed Frame - king-size
After purchasing a king-size Dunkeld Solid Oak Bed Frame I had many issues with poor workmanship and faults. I sent the first bed frame back but the second bed frame was no better.I would not recommend the bed frame because of this, however, even though the transaction was far from satisfactory, I would like to pass on my thanks to the customer service team, specifically, James.
Often times things go wrong when making a purchase, and when this happens, its how things are resolved that matters.
I believe James's professional communication, fast responses to my emails and ultimately, his support with finding a solution to the issues went someway to making things right.
I would give the bedframe 2 stars for quality but I would give James 4 stars for service.
16 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi LJ
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear that the Dunkeld Solid Oak Bed Frame did not meet your expectations and that you experienced issues with both replacement units. We understand how disappointing this must have been, particularly when you were looking forward to enjoying your new furniture.
That said, we greatly appreciate your recognition of James and the support he provided throughout the process. At Furniture Online, we understand that while issues can occasionally arise, what truly matters is how they are handled. We are pleased that James's professionalism, prompt communication, and dedication to finding a resolution helped improve your overall experience.
Your feedback is invaluable and has been shared with the relevant teams as we continually work to improve both our products and services. Thank you once again for giving us the opportunity to put things right, and we wish you all the very best moving forward.
Kind regards,
Furniture Online
the chairs were exactly as described in…
the chairs were exactly as described in both colour and design they are lovely very neat and extremely comfortable they look great in my conservatory and are fantastic value for money the delivery service was also great thank you.
2 juin 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi MrsDorothySherwin
Thank you for your wonderful 5-star review!
We are delighted to hear that your chairs arrived exactly as described and that you are pleased with both the colour and design. It's great to know that they look fantastic in your conservatory and that you find them neat, comfortable, and excellent value for money.
We're also pleased that you had a positive delivery experience. Your kind feedback means a lot to our team, and we're grateful that you chose Furniture Online for your purchase.
Thank you once again for your support, and we hope you enjoy your new chairs for many years to come.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Mr Frank
Thank you for your feedback.
We’re very sorry to hear that two chairs arrived damaged in transit. This is not the experience we want for our customers, and we would like the opportunity to look into this further and resolve it for you as quickly as possible.
As your review came through without order details, could you please provide your order number so we can locate your purchase? If possible, kindly also send us photos or a short video showing the damage so we can assess the issue and arrange the appropriate solution.
Please email these details to sales@furnitureonline.co.uk, and our team will prioritise your case once received.
Once again, we sincerely apologise for the inconvenience caused, and we look forward to hearing from you.
Kind regards,
Furniture Online
At last ive found a recliner covered in linen fabric
My Sydney recliner must be up there with one of my best purchases on line. It does exactly what it says it does!
I spent a long time locating a chair covered in linen fabric, most were faux leather, chenelle or corduroy brrrrrr
28 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Ann
Thank you for your wonderful 5-star review!
We're delighted to hear that your Sydney Recliner has been one of your best online purchases and that it has lived up to your expectations. It's especially rewarding to know that you were able to find the linen fabric finish you had been searching for after such a thorough search.
We appreciate you taking the time to share your experience, and we're thrilled that you're enjoying the comfort and style of your new recliner. Thank you for choosing Furniture Online, and we hope you continue to enjoy your chair for many years to come.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Asha
Thank you for your 5-star review.
We're delighted to hear that you were happy with the service you received and that we were able to provide a quick resolution. Delivering efficient support and ensuring our customers have a positive experience is always our goal.
We truly appreciate your feedback and thank you for choosing Furniture Online. We look forward to assisting you again in the future.
Kind regards,
Furniture Online
Fabulous product at a great price
Fabulous product at a great price. Excellent despatch and delivery time. Will definitely order again in the future. First class. Thank you 👍
19 mai 2026
Réponse de FurnitureOnline.co.uk
Hi Welsh
Thank you for your fantastic 5-star review.
We're delighted to hear that you are pleased with your purchase and found it to be great value for money. It's also wonderful to know that the dispatch and delivery process met your expectations.
Your kind words mean a great deal to our team, and we're thrilled that you've had such a positive experience with us. Thank you for choosing Furniture Online, and we look forward to serving you again in the future.
Enjoy your new furniture!
Kind regards,
Furniture Online
great customer service by James
great customer service by James, who answered question quickly and politely, the buying process was easy, quick and efficient,
29 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Andy
Thank you for your wonderful 5-star review.
We're delighted to hear that James was able to provide you with prompt and courteous assistance throughout your experience. Providing excellent customer service and making the buying process as smooth, quick, and efficient as possible is something we strive for, so it's fantastic to know we met your expectations.
We truly appreciate your feedback and thank you for choosing Furniture Online. We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards,
Furniture Online
Excellent customer support
Monique, Liam &James from customer service have been exceptional in sorting out replacement of a chair for my parents.
Responses were quickly dealt with.
Thank you
28 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Dawn
Thank you so much for your wonderful 5-star review.
We are delighted to hear that Monique, Liam, and James were able to provide exceptional service whilst assisting with the replacement chair for your parents. Providing prompt and helpful support is something we always strive for, so it is truly appreciated to hear your kind feedback.
Your comments will be passed on to the team, and we are sure they will be very pleased to know their efforts made a positive difference.
Thank you once again for choosing us, and we hope your parents enjoy their chair for many years to come.
Kind regards,
Furniture Online
trustworthy company
I had a list of requirements about my recliner and my search was wide and took a few months. I narrowed it down to the one I finally bought from Furniture online and I am glad I did. The description of the recliner was informative and there were no mistakes and contradictory factoids presented in different parts of the site, which was my main pet-peeve with the other online furniture sites I looked. I rely on full and precise, factual descriptions of the product presented online as I don't have the luxury to check it in person. They have done an excellent and consistent job on the website and everything -including the delivery- proved out to work as described. No issues and no regrets. This was a big ticket item but for me, and I am grateful for the reliable online service. They ticked all boxes, products as described, delivery swift and as described, price and financial management as described. If you are looking for a piece of furniture online, this is an excellent site you can trust to deliver!
18 mai 2026
Réponse de FurnitureOnline.co.uk
Hi Anon
Thank you so much for taking the time to leave such a thoughtful and detailed 5-star review. We are absolutely delighted to hear that your search for the perfect recliner led you to us and that we were able to meet all of your expectations.
We truly understand how important clear, accurate, and consistent product information is when shopping online, especially for such an important purchase. It means a great deal to know that you found our product descriptions reliable and informative, and that the entire experience, from ordering to delivery, was exactly as described.
Your kind words about our service, delivery, and overall reliability are genuinely appreciated by the whole team. Thank you once again for placing your trust in Furniture Online for your purchase. We hope your new recliner brings you comfort and enjoyment for many years to come!
Kind regards,
Furniture Online
Recliner heaven
I love love love my new recliner furniture super comfortable and looks great fits perfectly in my space.
23 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Tracey
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that you love your new recliner furniture. It is great to know that it is super comfortable, looks fantastic, and fits perfectly in your space.
Your kind words truly mean a lot to us, and we hope you continue to enjoy relaxing in your new furniture for many years to come. Thank you again for choosing us!
Kind regards,
Furniture Online
Excellent
My chair came on time with 2 very helpful guys who unpacked it assembled it and took packaging away. The chair is very comfy i am very pleased
23 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Annie
Thank you so much for your wonderful 5-star review! We are delighted to hear that your chair arrived on time and that our delivery team provided such a helpful service by unpacking, assembling, and removing the packaging for you.
It is especially lovely to know that you are finding the chair very comfortable and that you are pleased with your purchase. We truly appreciate your kind feedback and hope you enjoy your new chair for many years to come!
Kind regards,
Furniture Online
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