I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Voir plus
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Lisez les avis des autres
Good deliver service, everything arrived well packaged, up till now very pleased with the recliner and at a very good price and so comfortable. A well deserved five star.
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Had a delivery yesterday, a rise & reclining with message and heat. Kept well informed about my delivery, what date it will be delivered and time if this is suitable. The guys phone me yesterday... Voir plus
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Very pleased with the comfort and color of the chairs which were a lovely emerald green..as described. The table looked great, good and solid. The 2 guys who delivered arrived on time and were more... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Coordonnées de contact
318 Melton Road, LE4 7SL, Leicester, Royaume-Uni
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excellent
6 k avis
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A répondu à 100 % de ses avis négatifs
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Be aware you need to assemble
Sofas delivered quickly. Unfortunately the self assembly requirement was not made clear on the website.
It came in 2 large boxes and had to be bolted together
20 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Terri
Thank you for your feedback and for highlighting the quick delivery of your sofas.
We are sorry to hear that the self-assembly requirement was not as clear as expected. We understand this may have come as a surprise. For transparency, the assembly information is included within the description section of all our product listings, as some of our larger furniture items are designed this way to help with transport and delivery access.
We truly value feedback such as yours, as it helps us review how we present information and identify opportunities to improve clarity for future customers.
As this review has come through organically, and we have been unable to locate your order details, we would appreciate it if you could kindly contact us directly at sales@furnitureonline.co.uk with your order information so we can review your experience further and assist if needed.
Thank you again for choosing us, and we hope you enjoy your new sofas.
Kind regards,
Furniture Online
bad informatyion given,no apologies,I…
bad informatyion given,no apologies,I was asked how I rated purchase when I did not purchase anything.
After emailing to company that I could not give a verdict on what I had not bought , this seemed to be ignored and the same question was asked of me again.
very poor service.
will not try to deal with this company sagain.
27 avril 2026
Réponse de FurnitureOnline.co.uk
Hi William
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience.
We sincerely apologise for any confusion caused regarding the review request. These requests are automated and can sometimes still be sent even when a purchase has not gone ahead, which we understand may have been frustrating, especially after you had already contacted us regarding this matter.
We are also sorry if you felt that your concerns were not acknowledged appropriately, as this is certainly not the level of service we aim to provide. Customer experience is very important to us, and your feedback will be taken on board to help us improve our communication processes moving forward.
We appreciate your comments and regret that your first impression of our company was not a positive one.
Kind regards,
Furniture Online
Love the Egg chair
Love the Egg chair that I ordered from furniture online. Can’t fault the stylish look of the item and quick delivery. Only one downside that is more complain to manufacturers than suppliers. They should do more thorough quality inspection as the assembly had some issues. But knowing what a hassle is to send bigger item back, we sorted the issues. We do understand that this can happen and no one cant guarantee that there is no manufacturing flaws. Otherwise great place, great prices, great quality.
18 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi lily
Thank you for your wonderful review and for choosing Furniture Online. We’re so pleased to hear that you love your Egg Chair and that you were happy with its stylish look, quality, pricing, and quick delivery.
We also appreciate you sharing your experience regarding the assembly issue. Whilst we’re sorry there were some imperfections, we truly appreciate your understanding that occasional manufacturing issues can happen despite quality checks being carried out. Your feedback is valuable and helps us continue improving.
Thank you again for your kind words and understanding. We hope you enjoy your Egg Chair for many years to come!
Kind regards,
Furniture Online
Poor service
Let down on delivery, had to make three calls on three separate days and not listen to at all. Purchased as stating 3-5 working days and it 8 and was left sitting on the floor for 4 days. Customer service who were working from home were rude and refused access to a manager and on one occasion he made he couldn’t hear me half through the call and cut me off. Then had to have extra time off work to eventually receive the delivery and there response was £30 goodwill. Disgusting service. Was going to order an additional chair but not a chance. Would not recommend.
Typical response, I WAS REFUSED TO SPEAK TO A MANAGER, I am not a liar.suggest you listen to phone calls on record. And also it was not Friday nor weekend so maybe get your facts right.
Your response says volumes about your service.
8 mai 2026
Réponse de FurnitureOnline.co.uk
Thank you for leaving your review, I am sorry about the poor experience you have had with ourselves. As my colleague explained, unfortunately, the delays with your delivery were down to our couriers scheduling and availability. Our customer service team were cordial in our replies and you were not refused a manager, it was explained that we do not have a manager working from Friday through the weekend.
I am sorry that you feel as though the service was not sufficient and we will take this feedback on board and work with our couriers to improve.
Kind Regards
Furniture Online
Quality leather reclining chair
Bought a leather reclining chair which seems very good quality, nice soft leather and comfortable. It came well packaged and was fairly easy to assemble but better instructions would have been nice. Massage function works so well I cant keep the grandson out of it! Happy Customer.
7 mai 2026
Réponse de FurnitureOnline.co.uk
Hi
Thank you for taking the time to share your feedback. We’re delighted to hear that you are happy with the quality, comfort, and soft leather of your reclining chair, and that it arrived well packaged and was easy to assemble overall.
We also appreciate your comments regarding the instructions and will certainly take this on board as we are always looking for ways to improve.
It’s lovely to hear that the massage function has been such a hit – it sounds like your grandson has already claimed the best seat in the house!
Thank you again for your support and enjoy your chair!
Kind regards,
Furniture Online
When l sat in the chair the seat leaned…
When l sat in the chair the seat leaned to the left and it was impossible to sit straight.I had all sorts of problems arranging the return of the chair,the couriers werent very helpful at all.
21 avril 2026
Réponse de FurnitureOnline.co.uk
Hi Gladys
We are very sorry to hear that the chair was not suitable for you and apologise for the inconvenience caused.
We always aim to provide products that our customers are happy and comfortable with, so we are disappointed to hear about your experience. We also understand how frustrating return arrangements can be and sincerely apologise if the courier service did not meet expectations.
Please note that we did our best to assist throughout the process and worked with the courier to help arrange the return as smoothly as possible. Customer satisfaction is very important to us, and we appreciate your feedback as it helps us continue improving both our products and services.
We wish you all the best moving forward.
Kind regards,
Furniture Online
Great Customer Service
Thank you Furniture on Line for the comfy riser/recliner chair I bought 8 months ago. I am very happy with my purchase. On Monday one of the buttons on the handset stopped working and I telephoned Customer Service. I spoke to James and what a pleasure it was to receive instant help and attention. I have received a replacement handset which was dispatched the same day. Thank you JAMES. First class Customer Care which is appreciated.
11 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi J
Thank you so much for your wonderful review and for choosing Furniture on Line. We’re delighted to hear that you are still enjoying your riser recliner chair after 8 months.
We’re especially pleased that James was able to provide quick and helpful assistance when you needed support. Delivering first-class customer care is very important to us, so your kind words truly mean a lot.
We hope you continue to enjoy your chair, and please don’t hesitate to contact us if we can help again in the future!
Kind regards,
Furniture Online
Amazing customer service from Liam
Amazing customer service from Liam, my issue resolved in minimal time. Definitely recommend
13 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Rachel
Thank you so much for your kind review! We’re delighted to hear that Liam was able to resolve your issue quickly and provide amazing customer service. Your recommendation truly means a lot to us. We really appreciate your support and hope you enjoy your purchase!
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Ian
Thank you for your lovely 5-star review! We’re so pleased to hear that you are happy with your item and found it great value. Your support truly means a lot to us, and we hope you continue to enjoy your purchase.
Kind regards,
Furniture Online
Great chair and delivered on time with…
Great chair and delivered on time with no problems 👍🏻
16 avril 2026
Réponse de FurnitureOnline.co.uk
Hi David
Thank you so much for your 5-star review!
We’re delighted to hear that you are happy with your chair and that the delivery went smoothly and on time. Your kind feedback truly means a lot to us.
We hope you enjoy your new chair, and please feel free to shop with us again in the future!
Kind regards,
Furniture Online
Excellent site and extremely quick turnaround
Ordered a suite bank holiday weekend straightforward ordering and great price it arrived today 6 days later which is speedy and it is absolutely lovely and comfy would highly recommend this site for quick turnaround and customer service is exceptional keep you upto date throughout the process
3 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Sara
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found the ordering process straightforward, the delivery speedy, and most importantly, that you are happy with your new suite. It’s fantastic to know that you found it lovely and comfortable. We truly appreciate your kind words about our customer service and communication throughout the process. Thank you for your recommendation, and we hope you continue to enjoy your new furniture for many years to come.
Kind regards,
Furniture Online
The delivery was made as promised
The delivery was made as promised
However the product is badly designed, poorly constructed and unusable.
14 avril 2026
Réponse de FurnitureOnline.co.uk
Hi Robert
Thank you for taking the time to leave your feedback. We’re pleased to hear that the delivery was made as promised, but we are very sorry to learn that you were disappointed with the design and construction of the product.
We truly value your comments, as they help us improve our products and service. We apologise for the frustration and inconvenience caused.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Tim
Thank you so much for your 5-star review! We’re delighted to hear that you find the chair nice and very comfortable. Your feedback is greatly appreciated, and we hope you continue to enjoy your new chair for years to come.
Kind regards,
Furniture Online
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Really happy with this recliner. It’s very comfortable and well-cushioned, with good support whether you’re sitting upright or fully reclined. The mechanism feels smooth and sturdy, and it’s easy to adjust without any effort.
The build quality is solid, and it feels like it will hold up well over time. It’s also a great size — spacious enough to relax in without taking over the whole room.
Delivery was straightforward and the chair arrived in good condition, with no issues setting it up.
Overall, a great purchase and definitely worth the money. I’d recommend it to anyone looking for a comfortable, reliable recliner.
12 janvier 2026
Réponse de FurnitureOnline.co.uk
Hi Daaood
Thank you so much for your wonderful 5-star review!
We’re absolutely delighted to hear how happy you are with your recliner and that it’s providing both comfort and support, whether upright or fully reclined. It’s great to know the mechanism feels smooth and easy to use, and that the overall build quality has met your expectations.
We’re also pleased that the size works well in your space and that the delivery and setup process went smoothly for you — that’s always something we aim for.
Thank you again for your kind recommendation. We truly appreciate your support and hope you continue to enjoy your recliner for many years to come!
Kind regards,
Furniture Online
Staff are excellent and very helpful
Having my concerns over ordering from this company , they helped me in every way they could , especially James who answered all my queries and put my mind at rest
2 mai 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Helen
Thank you so much for your kind words and for taking the time to share your experience with us.
We completely understand that ordering from a new company can feel a little uncertain, so we’re really pleased to hear that we were able to support you and put your mind at ease. James will be especially happy to know that his help made a positive difference.
We truly appreciate your trust in us and hope you enjoy your purchase. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Colin
Thank you very much for your 5-star review!
We’re really pleased to hear that you’re happy with your purchase and found it both comfortable and great value for money. It’s always our aim to offer quality products at affordable prices, so your feedback means a lot.
We truly appreciate your support and hope you continue to enjoy your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
2 x 2 seater sofas and chair
Suite exactly as described, great quality, quick delivery and really satisfied
20 avril 2026
Réponse de FurnitureOnline.co.uk
Hi Ms Richardson
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re happy with the suite and that it met your expectations in terms of quality and delivery. It’s great to know everything arrived as described and on time.
We truly appreciate your support and hope you enjoy your new furniture. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Product and service excellent all round
The time taken between making my order and delivery was less than seven days. The sofa is lovely, fits nicely in my living room and very comfortable indeed. The price is highly competitive and well worth the money. The delivery drivers were very courteous and polite. I will be happy to purchase from Furniture Online in the future.
7 avril 2026
Réponse de FurnitureOnline.co.uk
Hi Brian
Thank you so much for your wonderful review.
We’re delighted to hear that your order arrived so quickly and that you’re pleased with your new sofa — it’s great to know it fits perfectly in your living room and provides the comfort you were looking for. We’re also glad you found it to be great value for money.
Your kind comments about our delivery team are truly appreciated, and we’ll be sure to pass your feedback on to them.
We look forward to assisting you again in the future — thank you for choosing Furniture Online.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Wendy
Thank you very much for your kind review.
We’re delighted to hear that you found our service both quick and pleasant — that’s exactly the experience we aim to provide for all our customers.
We really appreciate you taking the time to share your feedback, and we hope to assist you again in the future.
Kind regards,
Furniture Online
Table return …
Well couldn't get email to Debenhams and contacted furniture on line and Liam sorted it all out for me in no time atoll it would be great if ther was more people like Liam
30 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Maureen
Thank you so much for your wonderful feedback.
We’re really pleased to hear that Liam was able to get everything sorted for you quickly, especially after the difficulty reaching Debenhams. We’ll be sure to pass your kind words on to him — he’ll be delighted to know he made such a positive difference.
We truly appreciate you taking the time to share your experience, and if there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
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