I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good deliver service, everything arrived well packaged, up till now very pleased with the recliner and at a very good price and so comfortable. A well deserved five star.
L'entreprise a répondu
Had a delivery yesterday, a rise & reclining with message and heat. Kept well informed about my delivery, what date it will be delivered and time if this is suitable. The guys phone me yesterday... Voir plus
L'entreprise a répondu
Very pleased with the comfort and color of the chairs which were a lovely emerald green..as described. The table looked great, good and solid. The 2 guys who delivered arrived on time and were more... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Coordonnées de contact
318 Melton Road, LE4 7SL, Leicester, Royaume-Uni
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I would like to say how grateful I am…
I would like to say how grateful I am to the customer service at FOL. After needing to return a sofa. I would especially like to praise James, who has been super helpful, courteous and friendly
29 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Jackie
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience.
We’re really glad to hear that our customer service team was able to assist you smoothly with your return, and your special mention of James will mean a lot to him. He always aims to be as helpful, courteous, and friendly as possible, so it’s lovely to see that reflected in your experience.
If there’s ever anything else we can help with, please don’t hesitate to get in touch. Wishing you all the best!
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Phillip
Thank you for your kind review!
We’re really pleased to hear that you found our service professional and that your delivery was handled with care. That’s exactly the experience we aim to provide for all our customers.
We truly appreciate your feedback and hope to serve you again in the future.
Kind regards,
Furniture Online
The bed is perfect
The bed is perfect, It is so sturdy and looks very expensive and stylish, It was easy to assemble, everything is packed well and the instruction is clear. I am so happy with it
13 avril 2026
Réponse de FurnitureOnline.co.uk
Hi Skrinex
Thank you so much for your wonderful review!
We’re delighted to hear that you’re so pleased with your bed and that you found it sturdy, stylish, and easy to assemble. It’s great to know that the packaging and instructions met your expectations as well.
Your feedback truly means a lot to us, and we’re so glad you’re happy with your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Enjoy your new bed!
Kind regards,
Furniture Online
A good service
A good service, especially as I had to ask you to contact the delivery company you chose to deliver my furniture, as they had my phone number incorrect and had proven to be difficult to contact. I might have given you the full five stars but I'm afraid the delivery company's failures has affected my overall expectations and made the whole experience a rather disappointing one. Unfortunately they received one star and their performance affects your overall rating also.
17 avril 2026
Réponse de FurnitureOnline.co.uk
Hi Deane
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that you were happy with the service you received from our team, especially when assisting with the delivery issue. That said, we’re genuinely sorry for the frustration caused by the courier’s handling of your order. We completely understand how this would impact your overall experience, and we regret that it fell short of expectations.
Please be assured that your feedback has been noted and will be shared with the courier to help improve their service moving forward. We’re continuously working with our delivery partners to ensure a smoother and more reliable experience for our customers.
Thank you again for your honest review, and we do hope to have the opportunity to provide you with a full five-star experience in the future.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Mr Jangdish
Thank you for your kind feedback!
We’re delighted to hear that the delivery team made such a great impression and provided a quick and efficient service. We’ll be sure to pass your comments on to them—they’ll really appreciate it.
We hope you enjoy your new purchase!
Kind regards,
Furniture Online
I received excellent service from…
I received excellent service from FurnitureOnline when I needed to cancel my original order and then re-order, due to my error in defining the correct details. I shall be re-ordering with the correct details
25 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Margaret
Thank you for your lovely review.
We’re really glad we could help get everything sorted for you quickly and smoothly after the mix-up with the order details. These things happen, and it’s no trouble at all—just happy we could assist.
We look forward to receiving your new order, and if you need any help at all in the meantime, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Great service and great recliners . Very pleased
Ordered two recliners after extensive research on other on line suppliers . The system was seamless from start to finish , easy ordering, perfect delivery advised all the way although I think the delivery company ringing me a 7.30 in the morning to advise of a delivery the following day was a bit much. On assembly I had a slight problem which James and Monica in the customer service team dealt with without any fuss. I’m very happy with my purchase .
23 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Frank
Thank you so much for your detailed review—we really appreciate you taking the time to share your experience.
We’re delighted to hear that everything went smoothly from ordering through to delivery, and that you’re happy with your recliners. It’s also great to know that our customer service team were able to quickly assist you with the assembly issue and get things sorted without any hassle.
We do take your feedback on the early morning call on board, as we understand how that could be inconvenient, and we’ll certainly pass this on to the courier.
Thank you again for your kind words and for choosing to shop with us—we hope you enjoy your recliners for a long time to come!
Kind regards,
Furniture Online
I haven’t received my bed yet!!
I haven’t received my bed yet!!! Ordered it on April 8th…
Your courier is hopeless - 45 minute wait to speak to a person and even then they couldn’t give me a delivery date as the only do their schedule once a week!!
Disappointing
24 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Belinda
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially after waiting since April 8th.
We’d like to reassure you that this is not the level of service we aim to provide. We work closely with our delivery partners to ensure orders are delivered within the expected timeframe, and we also do our best to keep customers updated throughout the process.
Unfortunately, we’re unable to locate your order from this review alone, so we can’t check the status just yet. Could you please send us an email with your order details at sales@furnitureonline.co.uk? Once we have this, we’ll investigate the delay as a priority, liaise with the courier on your behalf, and provide you with a clear update as soon as possible.
We appreciate you bringing this to our attention and would really like the opportunity to put things right.
Kind regards,
Furniture Online
Spoke to James on the phone was very…
Spoke to James on the phone was very helpful and and understanding. Highly recommend.
23 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi
Thank you for your wonderful review.
We’re really pleased to hear that your experience speaking with James was helpful and positive. Providing clear and understanding support is something we always aim for, so it’s great to know this came across.
We truly appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Furniture Online
Great quality and good price.friendly…
Great quality and good price.friendly delivery men. Good communication and speedy delivery
21 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Glynis
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with the quality and value of your purchase, and that our delivery team made a positive impression. It’s also great to know that our communication and delivery speed met your expectations.
We really appreciate your support and hope you enjoy your furniture for years to come.
Kind regards,
Furniture Online
Absolutely brilliant customer service
Absolutely brilliant customer service
The furniture arrived really fast
Lovely furniture too
11 avril 2026
Réponse de FurnitureOnline.co.uk
Hi Stacey
Thank you very much for your wonderful review.
We’re so pleased to hear that you had a great experience with our customer service and that your furniture arrived quickly. It’s also lovely to know that you’re happy with the furniture itself.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch. We hope you enjoy your new furniture!
Kind regards,
Furniture Online
James on the CHAT line is great
I contacted Furniture online via the CHAT system.
JAMES answered me. He was very helpful and told me The Maddison dual motor armchair is expected to be available on the 27th May. I am so pleased to hear that. I will be back in touch. Olive Clark
21 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Mrs Olive
Thank you very much for your kind review.
We’re delighted to hear that James was able to assist you promptly and provide helpful information regarding the Maddison Dual Motor Armchair. It’s great to know that your experience with our chat service met your expectations.
We look forward to hearing from you again soon, and please don’t hesitate to get in touch if there’s anything further we can assist you with.
Kind regards,
Furniture Online
I ordered 4 dinning chairs in a colour…
I ordered 4 dinning chairs in a colour I'd searched online for hours, I managed to find them in the "Furniture Online" website to my delight. I had superb service from placing the order to delivery within 2 days. Outstanding choice of furniture on the website along with superb value. Highly recommend and hopefully will be buying here again as and when I need too. Thank you 10/10
26 mars 2026
Réponse de FurnitureOnline.co.uk
Hi py
Thank you so much for your wonderful review.
We’re delighted to hear that you were able to find exactly the dining chairs you were looking for and that you were pleased with both the service and the quick delivery. It’s great to know the experience from ordering through to delivery met your expectations, and that you’re happy with the value and choice available on our website.
We truly appreciate your recommendation and kind words. We look forward to serving you again whenever you need anything in the future.
Kind regards,
Furniture Online
Superb chair
All phones enquiries were answered by knowledgeable and polite staff, a definite welcome was that the staff were not pushy with the sell and seemed more interested in my needs
Thanks for the stress free experience
8 avril 2026
Réponse de FurnitureOnline.co.uk
Hi Tom
Thank you very much for your kind feedback.
We’re so pleased to hear that our team provided helpful and polite support and that you felt comfortable throughout the process. Creating a relaxed, no-pressure experience while focusing on what truly suits our customers is exactly what we aim for.
We really appreciate you taking the time to share your experience, and we’re glad we could make things stress-free for you. If you need any further assistance, we’re always here to help.
Kind regards,
Furniture Online
Great service delivered on time indicated
Guys from delivery service very good at their job no mess removed all packaging.
17 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi John
Thank you very much for your wonderful feedback.
We’re delighted to hear that our delivery team made such a positive impression and ensured everything was handled smoothly, including removing all the packaging for you. We’ll be sure to pass your kind comments on to them.
We really appreciate you taking the time to share your experience, and if there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Mrs Gay
Thank you for your great review.
We’re really pleased to hear that your order arrived on time and exactly as expected. Providing a smooth and reliable experience is very important to us, so your feedback is truly appreciated.
We hope you enjoy your purchase, and please don’t hesitate to get in touch if we can assist you in the future.
Kind regards,
Furniture Online
Item as advertised
Item as advertised, delivery excellent, delivery drivers top class, polite, respectful and very helpful.
4 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Karan
Thank you for your wonderful review.
We’re delighted to hear that the item met your expectations and that you were pleased with the delivery experience. It’s especially great to know that our delivery team made such a positive impression — we’ll be sure to pass along your kind comments to them.
We truly appreciate your support and hope you continue to enjoy your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
They’ll take your money but do not care.
It’s not arrived yet and contacting the company is hard work. They’ve replied to one of my emails once when they were ready to deliver but haven’t replied since I told them that it couldn’t come that day. I’m close to cancelling the order and using somewhere else that values their customers rather than just taking their money.
18 avril 2026
Avis spontané
Réponse de FurnitureOnline.co.uk
Hi Greg
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating delays and difficulty in communication can be. We always aim to respond promptly and work closely with our customers to arrange a suitable delivery date, so we’re concerned to hear this has not been your experience.
As we’re unable to locate your order details from this review, could you please email us at sales@furnitureonline.co.uk with your order information? This will allow us to look into the situation thoroughly and assist you as quickly as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Furniture Online
Comfortable recliner
This was our fourth recliner from this company which says it all really. They are reliable always deliver quickly and have very good customer care. The recliners are well made and are a great price compared to other sites.
7 avril 2026
Réponse de FurnitureOnline.co.uk
Hi
Thank you so much for your continued support.
We’re truly delighted to hear that this is your fourth recliner from us — that really does mean a lot. It’s great to know that you’ve consistently been happy with the quality, value, and service we provide.
We always aim to offer reliable delivery and helpful customer care, so your feedback is very much appreciated and will be shared with the team.
Thank you again for your loyalty, and we hope you continue to enjoy your recliners for years to come.
Kind regards,
Furniture Online
Réponse de FurnitureOnline.co.uk
Hi Dr Norman
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality and value of the item. It’s always great to know our products are meeting expectations.
We truly appreciate your support and hope you continue to enjoy your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.