Grass Direct Avis 

I ordered grass from Grass Direct through their website, and the ordering process itself went smoothly. However, the subsequent experience was highly frustrating. Upon receiving the order confirmation email, I discovered that despite a delivery charge of nearly £100, the terms stated the driver might require assistance with unloading. If a delivery requires two people, the company should dispatch a two-man crew rather than expecting the customer to provide labour. The delivery timeframe was five weeks, which I was aware of. However. when my order arrived, it was short by one roll of grass ... I'd ordered and paid for 2. The delivery driver was excellent and did his best to assist, but the overall service from the company was poor. The only available method to contact customer services was through an online chat system. It required a 45-minute wait to connect with a representative, followed by an additional 45 minutes of messaging. The customer service representative indicated they could reorder the missing roll but advised against it due to potential colour variation between batches. The alternative was to reorder both rolls instead, either case would entail an additional four-week wait. Our landscaper had coordinated his schedule to align with the delivery date to assist with unloading and complete the installation, resulting in a wasted day of work for which we still had to compensate him. After accepting the offer to reorder both rolls, the representative checked the system and then informed me that the chosen grass was no longer available from the manufacturer. The only positive outcome was receiving a full refund fairly quickly.
Avoid this company if you want a stress free life.

Easy in store ordering by a very helpful manager and delivery within specified timescales. Would recommend and will use this company again in the future.

Very helpful staff ordered and paid for it on the Friday, turned up following Friday 7.45, great service and good prices

The guy in the shop (can’t remember his name so sorry!) wasn’t pushy, didn’t hover, just left us to shop. He answered all our questions gave recommendations and gave great advice!

Excellent, on time, reliable

Just had my grass delivered and I'm so impressed! Really lush, just pure quality and delivered with care. Impressed!

The experience from Gradd Direct was awful. Lead tine on the grass we purchased was 1-3 weeks. Order was placed on the 04th May 2026. Got a text from DX saying about delivery but no further emails from Grass Direct. Contacted Grass Direct and sent us an email update on the 03rd June with a dispatch and tracking number, DX delivery overnight service. 4th June no text or email from DX. 14:30 contacted Grass Direct asking for an update. They informed they would contact DX and get back to me via email. 15:30 no email so contacted Grass Direct again. Apparently DX did not receive the order. Grass Direct then told me the order was missing. They said they can re process the same order but another lead time of 1-3 weeks. Time wasters is an understatement. Weve allready been waiting for 4 weeks for this order. I will never use them again. Refund was requested as we will buy from a different supplier. And not sure how a 4mx6m roll of Grass goes missing.

Dan responded really quickly and I was able to change my delivery date extremely easily. The value & range the company offers is great and the service has been exceptional.

Excellent service from start to finish. Our delivery guy was so friendly it just topped off the sale. Would definitely recommend ⭐️⭐️⭐️⭐️⭐️

Just as described. Looks very natural, is soft,easy to install and was delivered with care. I bought it for my 2 year old and he loves it.

I've ordered samples over 2 weeks ago and they have not been delivered.i thought a company like yours would want the sales but maybe not I have a customer waiting to view the samples and it is extremley poor service on your behalf

Delivery was on time, good quality product. Thank you, would definitely recommend

I have used grass direct before & I have always been impressed with the products & the service & will definitely be using again in the future

Followed advice to diy the job and has came out fantastic grass was delivered quick and efficient on the chosen date very pleased with all aspects

Amazing service from ordering to delivery.
Paula - thank you for your patience! It was an absolute pleasure. And to the delivery gentleman, thank you for the laughter early in the morning!
Definitely recommend!

Customer service is great.
Delivery driver was very chatty and polite! Put item exactly where I asked him to with no bother. Great company.

The samples were very useful and gave a good indication of the quality of the artificial grass. Delivery was speedy and well packaged.

Terrible service! Can't comment on the product weve been waiting for our grass since March and 5 delivery dates have come and gone with no grass delivered. 5 days of work missed as they insist someone is here for non existent deliveries. Customer service is beyond a joke! We will be in contact with Trading Standards in the morning

easy to order - product is very good and delivery man was very helpful even though it was incredibly heavy

Very helpful with ordering our astrograss, answered all our questions. Liked the way we could have samples sent to house.
Follow up call a few days later to make sure we have recieved the samples.
Lovely customer service manner.