Halo’s London Avis 

Réponse de Halo’s London

22 déc. 2025

Hi Reem,

Thank you for taking the time to leave a review.

We’re sorry for the frustration caused by the delay in responding to your earlier messages. After reviewing your order, we identified that one item could not be dispatched due to a delivery issue. As soon as this was brought to our attention, we responded via Instagram and processed a full refund for the missing item, which you later confirmed had been received.

We acknowledge that our response time on this occasion did not meet the standard we aim to provide, and we apologise for that. However, we would like to clarify that the matter was resolved promptly once contact was established, and no funds were retained for the undelivered item.

We appreciate your update noting that a refund was issued and remain committed to improving our communication going forward.

Kind regards,
Halo’s London Customer Support

Réponse de Halo’s London

12 déc. 2025

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Réponse de Halo’s London

12 déc. 2025

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Réponse de Halo’s London

12 déc. 2025

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Réponse de Halo’s London

Actualisé le 9 déc. 2025

Hi Em,

Thank you for leaving your feedback. We’re sorry to hear you’re unhappy with your experience, and we would like to clarify a number of important points for accuracy.

Your order was delivered successfully, and it included both the item purchased and the complimentary free-gift you selected at checkout. At no point did we receive an email, message, or return request from you. All customers are able to start a return instantly through our online returns portal by entering their order number and email address, and our team is on hand to assist if needed.

Instead of contacting us or initiating a return, a PayPal dispute was opened immediately. This meant we had no prior opportunity to resolve your concerns directly, assess the item, or arrange a return in the usual way.

It is also important to clarify that PayPal has not issued you a refund, contrary to what has been stated. The case remains open and under review (until the 10th of December) and PayPal is currently assessing the evidence we have provided showing that no attempt was made to contact us or start a return through the correct channel.

We take product authenticity seriously and work only with verified, long-standing suppliers, supported by the required compliance documentation. Had the returns process been followed correctly, we would have been able to investigate your concerns promptly and professionally.

We remain available to resolve this through the proper process and encourage you to reach out if you would like assistance.

— Halo’s London

Réponse de Halo’s London

Actualisé le 8 nov. 2025

Updated response:

Dear Dave,

We note your updated review. As previously stated, your parcel was dispatched to the address provided at checkout — which did not include a door or flat number — and was marked as delivered by Evri with photographic proof.

We have raised an investigation with Evri, but their records confirm successful delivery to the location associated with your address. While we understand your frustration, the repeated use of terms such as “scam” is inaccurate and unfair, given that the delivery issue appears to stem from a door number purposefully not being provided at checkout. The reviews you have left for evri, yodel and other companies clearly shows a pattern of behaviour

We have fulfilled our obligations and consider the matter closed pending Evri’s final confirmation.

Kind regards,
Halo’s London Customer Support


Dear Dave,

Thank you for your review. We’re sorry to hear you’ve not received your order. We’d like to clarify that the tracking number H06R4A0005669757 is an Evri tracking reference — Evri is an independent third-party courier, not a service operated by Halo’s London. According to their tracking data, the parcel was scanned as delivered on 4th October.

As soon as you reported the issue, our team raised a claim with Evri (48 hours ago) to investigate the delivery further. While we await their official response, it would be helpful if you could complete a declaration of non-receipt form, as this is required by Evri to move the investigation forward.

We understand how frustrating delivery disputes can be, and we’re doing everything possible to resolve this through the correct channels. However, it’s important to note that delivery confirmation is determined by Evri, not Halo’s London, and we rely on their data when investigating such claims.

Kind regards,
Halo’s London Customer Support