Bought two pairs of earrings, one item was wrong size - paid for large hooped earrings, they sent small instead. This is a genuine review- items bought under a different email address. Tried to emai... Voir plus
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I purchased a 3mm chain earlier this year and it was lovely, really happy with it so decided to order a thinner version to replace an existing chain I had that had broken, expecting the same quality.... Voir plus
L'entreprise a répondu
Hi there, I ordered twice gold rosary (because Ive lost first one or maybe somebody steal it from me because was looks very expensive) Definitelly 5 stars product and 5 stars seller next one onl... Voir plus
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I have ordered from Halo's London before because the quality is 10/10 I literally wear the earrings everyday and they still look brand new. Definitely my go-to when I need gold jewelry that actually l... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Halos london is an online jewellery retailer that specialises in Earrings, Necklaces and Bracelets for both men and woman. We have warehouses located in London, France and China and deliver to the whole of Europe. Discover our range of jewellery and enjoy everyday low prices!
Coordonnées de contact
SE24 0BP, London , Royaume-Uni
- Info@haloslondon.com
- haloslondon.com
4,1
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221 avis
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Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
fab quality and great price!
My earrings are fab quality and sold at a fantastic price! Well packed for posting and delivered in no time! Lots of choice on their website too!
26 mars 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
My earings I bought came promptly and I…
My earings I bought came promptly and I absolutely love them! I get at least 2 compliments a day on them.
Had an issue as I thought I was buying one earing and didn't realise it was a pair so ended up with 2 pairs which Halo kindly refunded and let me keep. They will make a nice gift for someone.
Thank you. Amazing customer service 5 stars!!
1 mars 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
I am over the moon with the bracelet
I am over the moon with the bracelet I ordered from Halo's hand how help full they were to me I would definitely recommend them to all my friends and family 😉
22 mars 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Don't know how this site has 4 stars…
Don't know how this site has 4 stars tbh . I ordered my daughter skull hoops which turned up with one broken ( was very badly packaged) contacted them sent a video to show the problem was told they would immediately send out a replacement and send me details to send the broken pair back. I've only just been sent details to send broken pair back with a message as soon as they receive them they will then send a new pair out ! NOT what they originally said. I wouldn't mind this is supposed to be a present for the 17th March so not really happy. I've now decided on a refund because customer service is bad and tbh the standard of the earrings for what they cost is Ali express standard. Beware when ordering from this site, I certainly wouldn't recommend them . If you want cheap standard this is them . If you want quality then look somewhere else
14 mars 2025
Avis spontané
Réponse de Halo’s London
We’re sorry to hear that you were unhappy with your experience. We always aim to resolve any issues as quickly and fairly as possible.
To clarify, we shipped a replacement pair to you on the 11th of march, and our records show that it was successfully delivered on the 18th. Despite multiple follow-ups, we have not received a response regarding the return of the faulty pair, even after providing a prepaid return label.
This situation highlights why we generally request proof of return before dispatching a replacement—to ensure that the process remains fair and efficient for all customers. While we made an exception in this case to accommodate your request, we regret that the return has not been completed as agreed.
We strive to provide both quality products and excellent customer service, and we’re always happy to assist if there are any further concerns. If you would like to discuss this further, please do not hesitate to reach out.
Lovely Skull earrings/ Silver
Lovely Skull earrings/ Silver
My wife loved them. Very well made
With lots of detail.
14 février 2025
Avis spontané
Cross necklace ✝️ thank you
thankyou for my Cross necklace ✝️
good price too
Delivery quite quickly 😄
Highly recommended
A++
12 février 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Ordered smiley single earring
Ordered smiley single earring. Customer service texted me straight away to check if i new it was just one (which I did but was pleased they asked) really nice quality, quick postage, really pleased with my purchase. Highly recommend. Thank you 😊
8 février 2025
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time to leave this wonderful review! It truly means a lot, especially since most people only leave feedback when something goes wrong. Receiving an organic, positive review like yours is a real testament to the effort we put into customer service and product quality.
We’re delighted to hear that you appreciated our proactive approach in checking your order and that you’re happy with the earring’s quality and speedy delivery. It was our pleasure to facilitate your purchase, and we’d love to serve you again in the future!
Thanks again for your kind words and recommendation – it really makes a difference! 😊
Excellent product will look lovely on…
Excellent product will look lovely on my wedding day - thanks so much - quality products at reasonable price with quick delivery 🚚 5 star
1 février 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Fantastic customer service
I purchased beautiful silver earrings from Halo's. I was absolutely delighted with them but unfortunately I lost one on when I wore them out. I emailed the company to suggest that there may possibly be an issue with catch. They responded promptly and sent me a replacement pair of earrings immediately. Exceptional customer service.
29 janvier 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Lovely peice of jewellery
Lovely peice of jewellery , well made . My daughter loves it
30 janvier 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
I ordered a bracelet for my daughter's…
I ordered a bracelet for my daughter's birthday. I never received it yet the money was taken from my account. I emailed the company 3 times asking where it was or to get a refund. Again, I never received any correspondence from the company. Am I being scammed by them?
10 janvier 2025
Avis spontané
Réponse de Halo’s London
We sincerely apologize for the delay and any frustration this has caused. We want to assure you that you are not being scammed. Unfortunately, there was a delay in replenishing our inventory, which affected the dispatch of your order.
We have since processed a full refund for you, and it should be reflected in your account shortly. If you have any further concerns, please don’t hesitate to reach out to us via email or respond here on Trustpilot—we’re happy to help.
Thank you for your patience and understanding.
Extremely great value for money
Extremely great value for money. Chunky very heavy. Arrived on time. If you want to make a statement and can't afford gold or silver like me then this is definitely for you. I don't take mine off.
9 janvier 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Never received my order
Never received my order . They refunded me the amount but lost the money for courier so very disappointed overall with everything. Was Xmas present which was a disaster. Never ever again to order from Halo's !!
23 décembre 2024
Avis spontané
Réponse de Halo’s London
Thank you for sharing your feedback.
We’re sorry to hear that your order was lost by the courier, especially during the busy Christmas period. Unfortunately, delays and losses can occur during peak times, and while this was beyond our control, we acted promptly to resolve the issue by issuing you a full refund as soon as we were informed the package was lost.
To clarify, shipping is free on all UK orders, so there was no additional cost to you for courier services. Your refund included the full amount you paid for the order. We regret that this experience left you disappointed, but we do feel this review may not accurately reflect the efforts we made to resolve the matter as quickly as possible under the circumstances.
If there’s anything further we can do to assist, please don’t hesitate to reach out.
I wasn't sure what to expect
I wasn't sure what to expect, but I didn't need to worry as bracelet was brilliant it was a present for my wife, she loves it.A highly recommended seller .
9 janvier 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Lovely Silver Earrings
Lovely Silver Earrings, Value for money & Fast Postage. Thank U!
2 janvier 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Ordered 2 sets of 9ct gold earrings
Ordered 2 sets of 9ct gold earrings. Neither were gold. Had a small hallmark 3923. Not 375 which is 9ct gold. False advertising. Emailed and sent several messages with details including order number asking to return for a full refund...no reply. Kept a copy of all the evidence including the advert on their page for reference. Of course they will deny and send a condescending reply on here back. But will report the company for false advertising, if I do not get a formal response back. I would suggest, you don't take the risk dealing with Halos.
Further to your response - you can respond on Trustpilot but not direct to your customer support on a weekend! I cannot initiate a return as the items are earrings and your website wont let me. I did thoroughly examine the hallmark, this is why I know the earrings are not 9ct gold. The numbers I have shared are inscribed on your products.
I look forward to a prompt response from your customer services team on Monday!
4 janvier 2025
Avis spontané
Réponse de Halo’s London
Thank you for taking the time to share your feedback. We take all concerns seriously and aim to address them promptly.
Firstly, we’d like to clarify a few points:
• You sent us three messages on Saturday afternoon, starting at 14:23. Our customer service team typically works Monday to Friday and responds to all inquiries within 48 hours. Unfortunately, we were unable to respond on the same day due to our operating hours. We kindly ask for patience as we address inquiries in the order they are received.
• Regarding the hallmark, the earrings are indeed 9ct gold and bear the correct “375” hallmark. This hallmark is located on the thinner section of the earrings, which may make it harder to see. We recommend examining it closely, perhaps with a magnifying glass, to confirm.
• For your convenience, we have a dedicated returns process accessible via the “Returns” link at the bottom of our website’s homepage. This allows you to initiate a return quickly and easily.
We regret that you felt the need to post a review without allowing us time to respond to your initial inquiry. Please rest assured that we are committed to resolving this matter for you.
We will follow up with you directly to assist further. In the meantime, we encourage you to use the returns link on our website if you wish to proceed with a return.
Thank you for your understanding,
Halo’s London Customer services
Great service as usual
Great service as usual. Great selection at affordable prices, there's always something new to add to your collection from Halo's
12 décembre 2024
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
925 skull torque bangle
Purchased 925 silver skull torque bangle.
Arrived safely & packaged well, delivery was delayed guessing due to Christmas post pressure.
Pleased with the purchase, good quality & skull detail good.
Great buy.
2 janvier 2025
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
Silver hoops
Got my mum some silver hoop earrings for Christmas as a last minute thing. Quick delivery and great price. Overall happy
20 décembre 2024
Avis spontané
Réponse de Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos london customer care team Www.haloslondon.com
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