Bought two pairs of earrings, one item was wrong size - paid for large hooped earrings, they sent small instead. This is a genuine review- items bought under a different email address. Tried to emai... Voir plus
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Lisez les avis des autres
I purchased a 3mm chain earlier this year and it was lovely, really happy with it so decided to order a thinner version to replace an existing chain I had that had broken, expecting the same quality.... Voir plus
L'entreprise a répondu
Hi there, I ordered twice gold rosary (because Ive lost first one or maybe somebody steal it from me because was looks very expensive) Definitelly 5 stars product and 5 stars seller next one onl... Voir plus
L'entreprise a répondu
I have ordered from Halo's London before because the quality is 10/10 I literally wear the earrings everyday and they still look brand new. Definitely my go-to when I need gold jewelry that actually l... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Halos london is an online jewellery retailer that specialises in Earrings, Necklaces and Bracelets for both men and woman. We have warehouses located in London, France and China and deliver to the whole of Europe. Discover our range of jewellery and enjoy everyday low prices!
Coordonnées de contact
SE24 0BP, London , Royaume-Uni
- Info@haloslondon.com
- haloslondon.com
4,1
Bien
221 avis
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A répondu à 100 % de ses avis négatifs
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Uncontactable!!
Uncontactable!!
I received earrings that were damaged. Emailed them 3 times and no response!
Avoid them at all costs!
12 avril 2024
Avis spontané
Réponse de Halo’s London
Thank you for your feedback. We take all customer concerns seriously and aim to address them promptly and effectively.
We have thoroughly reviewed our communication records and found that we received only one email from you, to which we responded promptly, offering a return option for the earrings. Additionally, we offer a live chat facility for immediate assistance, which was not utilized in this instance. As we have not received any return request from you, we assumed you chose to keep the earrings.
We understand your disappointment with the slight bend in the earring post, which can be easily adjusted or returned if not suitable. These are the only two options available in this instance, as we believe issuing a refund or replacement for such an easily fixed issue is unreasonable.
We are committed to ensuring customer satisfaction and regret any inconvenience you may have experienced.
Please reach out to us if you have any further queries.
Kind regards
Halos London Customer Service Team
I love my earrings
I love my earrings, they are almost an exact match for a designer brand that are £160. I never take them out, they look great. Quick delivery. 5 stars.
1 mars 2024
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Top quality!
Ordered a 24" silver chain. Fantastic price for top quality!
Wonderful service :)
27 avril 2024
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Ordered earrings for a birthday present…
Ordered earrings for a birthday present which was yesterday still not received been no update on tracking since 10th contacted them 4 times over the last few days no reply back at all, will never order from them again
9 avril 2024
Avis spontané
Réponse de Halo’s London
UPDATE: on the 20.04.2024 Evri confirmed to us that they have searched their network for the package but could not locate it and so presumed the item is lost. We then issued a full refund to the customer on 21.04.2024
Good afternoon. I can see that you sent 1 email on the 15th and one on the 16th. I cannot locate the other 2 messages. Apologies for the late response. We have one member on staff currently monitoring the emails and they endeavour to respond to all queries within a 48hr time period. We also have a chat facility on the website which may yield a quicker response time. In regards to your order, it was handed to evri on the 10th with a 2-4 day delivery service. This should have been delivered by now. But since it hasn’t we will now contact evri and raise a claim. The tracking still shows that it is delayed, so we are not sure if it’s been lost or is just delayed. Somebody from our customer service team. will be in touch shortly to update you on your order.
Great heart earrings
I ordered the blue heart earrings and they arrived as described. I absolutely love them and haven’t stopped wearing them. I might buy them in a different colour!
25 mars 2024
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Good website
Good website. I found I had lot to choose from. Quality is good and arrived very quickly. Items were just as shown and described. Good value for money. Order went smoothly. Would use this site again.
2 avril 2024
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
excellent quality wear everyday simple…
excellent quality wear everyday simple gold
28 mars 2024
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
A perfect gift
A beautiful pair of earrings perfect for my daughter's Christmas gift. Beautifully packaged too.
14 décembre 2023
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Excellent communication & customer…
Excellent communication & customer care. I had a slight issue with my order & Hayley sorted it out straight away.
My earring are beautiful & great quality 😊 I will definitely be buying more from Hayley.
Many thanks 🤩🙏🏻
14 février 2024
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Wonderful
I ordered beautiful earrings for my wedding and they were just perfect. Cannot fault the service and the speed of delivery.
25 janvier 2024
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Disgusting company
Disgusting company, ordered a birthday present on the 13th feb for the 1st march which is tomorrow. Had an attempted delivery today apparently which is a lie as I work from home & have cctv. Do not use this company!!
29 février 2024
Avis spontané
Réponse de Halo’s London
UPDATE: this order was delivered on Monday 4th. Customer said they have received the item on email. We asked if they could update the review to reflect this, but they have since stopped responding. And this is the reason why review sites like trust pilot do not work. The majority of organic reviews are from people who use the platform simply to complain. When the issue is resolved or as expected it is too much of an effort to bother leaving a review or updating a review.
Please check your tracking number WG193516914GB on the Royal Mail website. The tracking shows that the item is currently with Wellington DF delivery office. We have contacted them this morning to query the failed delivery attempt notification. They advised that the address was incomplete so the post person did not know which address to deliver to. We provided them with the missing information and they have now confirmed that delivery will take place in the next 1-3 days. I would like to advise that it is always worth while reaching out to any company querying an order before jumping on a review platform. We have a chat facility and also a contact form on the website. None of which were utilised. Our first notice that anything was wrong with your order was your trust pilot review. Had we been given notice, we would have made contact with the courier and rectified the situation as we have now done. Hopefully you’ll be able to update this review once the item is delivered. Thank you
Blue heart 🩵 earrings
Received my order of blue heart stud earrings, love them !! Great communication, very quick dispatch and delivery . Thank you xx
24 février 2024
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Over the moon!
Just received my necklace and I am blown away! It is beautiful and looks very expensive (it wasn’t 😊) Delivery was quick. Communication was really good!! Definitely recommend! I will be placing more orders!! Thank you x
14 février 2024
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Would never use this company again
Would never use this company again. It was a first time experience, ordered necklace, paid for 60cm, only received 45cm, I think they were trying to pull a fast one, as it was a Christmas gift for someone else, item received was a much lower value. They sent a QR code to cover postage back, but it didn't cover the items weight. Paid postage myself, promised to be reimbursed but didn't get it. Communication is difficult, no phone number, chat bots, and no answer from messages left, emails unanswered. Did get right item, with no apology in the end, after a month of trying, which was a worry, especially when we are dealing with jewellery, which is expensive. Don't
use this company would be my advise.
26 janvier 2024
Avis spontané
Réponse de Halo’s London
Dear Andrew, We sincerely apologize for the inconvenience you experienced with your order. This falls short of the high standards we aim to provide. We're truly sorry for the mix-up with the necklace length and any subsequent difficulties in communication. Please know that your feedback is invaluable to us, and we'll be taking steps to address the issues raised to improve our service. If you could provide your order details, we'll investigate the reimbursement matter promptly.
Thank you for bringing this to our attention.
i did not receive my order
i did not receive the bracelet and It says 'delivered' against the order but i never received it.
This problem seems to happen a lot judging by the other comments. I have emailed and looked for a telephone number but can’t find one, which is even more concerning. I have paid for a bracelet that i have not received it and am unsure what to do next. I’ve waited over 2weeks for this and followed the tracking every day
8 janvier 2024
Avis spontané
Réponse de Halo’s London
Today is the 9th of January. Tracking number WG095868125GB shows that the parcel was delivered yesterday, on the 8th of January at 11:31 by the Royal Mail Preston central delivery office. The postman has taken a picture of the parcel in the letterbox of your front door before posting it. This information is attached to your order. If you have any further questions please contact our customer support team who will be happy to look further into this matter
Order Not Received
on my third order with Halo i did not receive the bracelet. It says 'delivered' against the order but i never received it. I have emailed them a few times without a response. I then contacted them on an enquiry form from their promotional literature only to be told in a reply that it has been 'delivered'. I DID NOT RECEIVE THE ITEM. I have paid for a bracelet that i have not received. I would not buy anything from them.
It was my last order. I would not have bought again , had this happen the first time. It was at the beginning November (4th) before any Christmas rush. I actually wanted the product and not a refund but if the best you can do is refund I will accept that
6 novembre 2023
Avis spontané
Réponse de Halo’s London
Good afternoon Dale. Tracking number WC437266339GB shows delivered on the Royal Mail website. My apologies that you have had an unsatisfactory order with us, I take it the other two previous orders went smoothly? It is extremely busy during this time of year and as a result we have hired some temporary staff to help manage with the Christmas rush. It may have been a Christmas temp that answered your query. Looking at your orders I can see that they each show a delivery status of delivered. We currently use Royal Mail to delivery our parcels so the delivery confirmation has come through from them that the parcels have been delivered. This is not our own system but royal mails. If you could kindly let me know which order it is that you say has not been received and I will raise a claim for you. You can either contact us directly on info@haloslondon.com via our chat facility or by responding here on trust pilot. Please bear in mind that this is our business time of year so so response times will be a little longer, but we will definitely answer and follow up on whichever order is in dispute.
Kind regards
Nixon
Halos london customer services
Lovely silver ring
This is the second time I have bought a piece of jewellery from this company, the first was a silver bangle. I have just received a silver ring which is so nice. I ordered it on a Saturday and it arrived the following Friday. Thank you so much.
7 octobre 2023
Avis spontané
Réponse de Halo’s London
Thank you so much for taking the time out to share your experience with others on trust pilot. We really appreciate your feedback and hope you return to our store soon
I ordered a ring as a gift it took two…
This is my first time ordering from here and i got a ring as a gift it took two weeks to come. When it came the design, look nothing like the photo as the crosses alone were all different sizes. The ring then turned my finger green and discolouration was shown with not even a week in. When trying to request a refund i was told i was lying and was greeted in a very unprofessional manner. When asked to speak to someone else my question was avoided. I sent proof of the order and the corrosion of the ring. As i was told i was lying which is frustrating as it’s clearly an unprofessional bussiness what’s stopping them from saying i’m lying as they clearly can’t take accountability for their poor quality jewlerry wouldn’t recommend.
3 novembre 2023
Réponse de Halo’s London
UPDATE: The chargeback claim raised by this customer was revered by the bank when they looked into the details of the case. We provided a returns label, which she refused to use because the item she was claiming was ours was in-fact an old ring she already had, which had degraded and she was attempting to get a quick refund by showing us an image of her old ring.
We had a lengthy conversation with this customer via our chat facility. there seems to be more To this story than the customer is telling. She received the ring on Wednesday 1st of November. On Friday 3rd of November she made contact with us and uploaded a picture of a ring that was heavily corroded. As the ring was showing major signs of wear and tear, we questioned how this was possible in a 48 hour time period and requested for the ring to be sent back before we issued a full refund. We provided the customer with a free returns label to send the item back. The customer refused to send the ring back and insisted that the pictures were enough. It is pretty common e-commerce procedure on any web platform to return any purchase for a full refund, so we don’t understand why the customer refused to send the item back. This threw doubt into the legitimacy of her claim. We also queried why the customer even wore the ring if she did not like they way it looked when she received it. She had no real response to this question. We provided the customer with a returns label and informed her that we would refund her once we have received the ring. She refuses to return the ring and insist we refund her without her returning the ring. We don’t understand why she has taken this stance. Your guess is as good as ours.
Unfortunately This is how some people chose to misuse trustpilot and other review sites, when attempts to defraud a company are queried
Absolutely fantastic!
Absolutely fantastic!
Bought a birthday gift for my girlfriend and had a few queries. Halo's London was very responsive and helpful.
Gift arrived on time, and as described. Girlfriend was very pleased, so kept me in her good books for while at least :)
26 octobre 2023
Avis spontané
Does anyone ever respond?!?
Don't get me wrong, the jewellery isn't too bad, I have never bought for myself from here. My partner likes the chunky viking like bracelets. BUT the shipping takes a long time and the tracking number never works.
I am annoyed that recently, I ordered a bracelet as a gift, I triple checked that this came with a box, which it clearly states that it did. After waiting 2 weeks, the bracelet came chucked in a envelope, no box. Which is pretty shoddy for a jewellery store.
The reason for this review, is because it seems to be the ONLY way I might get a response to my several queries regarding this issue. I have sent emails and also queried online and not heard a thing back! I just want the gift box, for the bracelet I paid for as it states in the description that it comes with one... even now that the price has gone down, it states it still comes with a gift box.
21 septembre 2023
Avis spontané
Réponse de Halo’s London
Good morning Kayleigh,
Thank you for taking time to provide your feedback. We do apologise that you haven’t been able to reach anyone. Our inbox and chat facility is monitored pretty closely so I’m surprised to hear you say you haven’t had a response. If you messaged us directly through the shop app, which some customers have, we don’t receive those notifications. The best way to contact us is directly on the website, either through our chat facility or the ‘contact us’ form. We are trying to fix this issue with shop as it leaves a communication gap and causes issues like the one you have experienced. In regards to your order I have checked your order and can see that you have 2 orders. The most recent being in September. Could you please reach out to us on the chat facility or via the ‘contact us’ form and someone will help resolve this issue for you.
I would like to point out that the reason I was able respond quickly to your review so quickly is because trust pilot sends a notification that comes straight to our email inbox when a review is left. We do not ignore any emails that come to our inbox. Sometimes emails are automatically moved to our spam folder by the email provider, but this issue seems to have been resolved now. If you contact us directly on the chat form today, someone will assist you further.
Thank you
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