Happy Houseplants Avis 279

I bought a large Monstera here and for the price paid, the plant arrived in terrible condition. Almost all of the leaves have awful cut damage and ugly browning on them which will never go away. It looks nothing like the plant advertised on their website.

When I emailed them about the plant, they offered a 30% refund which conveniently excluded the shipping fee. The only reason I kept the plant is because I didn’t want to go through the hassle of trying to repackage and return such a large plant. This has been a very disappointing experience overall.

I bought an aspidistra from you earlier this year. He arrived in perfect condition and Albert now lives in my conservatory in a large 'ugly chic' pot which a friend gave me because she thought I'd hate it. He's absolutely thriving, growing lots of new leaves and looking very handsome. Thank you very much for your excellent service

I bought a houseplant as a gift for a friend and what turned up for almost £50 was embarrassingly poor. The plant pot didn’t fit in the decorative planter properly and it didn’t look like the image on the website. My friend was a bit confused by it and it was such a let down. I wasn’t going to get my friend to return it as that’s incredibly annoying. The customer service was pretty poor to be honest and I truly wish I hadn’t bothered! Waste of money.

Such beautiful plants, even fresh out the packaging. Usually care tip cards are useless but if I was a beginner and followed the tips on THESE cards, my plants would have been thriving from the start. A lot of the time, delivery care instructions like the 'this way up' arrows are ignored and still, the plants are intact. I've ordered about 3 plants from this website and can't wait to get some more cuties on my next payday *winkwink.* The package always comes earlier than expected, it's like Christmas day every time. 10/10 Would recommend. Lots of love ♥

We had a Pachira tree as a gift from Happy House Plants, which arrived today. It is absolutely beautiful. I was so impressed with how well it was packaged so that it would not get damaged in transit. I highly recommend this company and will definitely use them myself in the future. Thank you!

I have just heard this company this year in Feb and keep coming back for ordering more and more since. Amazing and healthy plants and a lot of options for rare plants collector. Will definitely recommend to friends and family, and being a return customer.

such a fantastic shop!
the people behind it have some real passion for what they do sending out fantastic plants at a competitive price with an amazing selection to choose from
finding some gems that you wont find in any garden centres
thanks again for a lovely experience
if you are a plant lover i highly recommend you check them out

I’m so happy with my purchases from happy houseplants. I’ve bought from this company before and will happily continue doing so. My plants arrived quickly and beautifully packaged, and they are looking healthy and vibrant in my front room and I can’t stop admiring them! Thank you for an easy, friendly and quick shopping experience providing top quality plants!

I'm not really into plants or stuff, yet my girlfriend is trying to modernise my flat. I spoke to Mark on the phone before I purchased, he gave me excellent advice before I purchased, he talked me through how it would be delivered and how to take care of it. He said I could call anytime if I had any questions or concerns.

Brilliant company, brilliant service, I would definitely use them again 5*

Despite clearly having a great marketing department (that runs an amazing website full of healthy, seemingly well-looked after plants and sends out a very useful newsletter), the quality of the product being marketed - namely the plants - was deeply disappointing. It was so upsetting to see how neglected both of the plants I ordered had been. The small jasmine plant was absolutely parched - 50% of it had dried to a crisp and it took me a good 15 minutes to remove all of the dried leaves, branches, dead flowers and buds in order to let it breathe again. After two good soaks, I hope it will rebound but I'm not sure. The Strelitza Nicolai - White bird of Paradise - plant that I bought was in equally terrible condition. The top most leaf had been folded down on itself by the packing department, there were two large splits in the leaves and one side of a leaf was completely crinkled up and brown. It was also totally parched. Do they actually water the plants in the warehouse?? Or just those that are photographed for the website? I took photos of each problem area and sent it back to the address that sends out the newsletter and never received a response despite sending it twice more. The only response I got was a refund for the wicker basket type pot I ordered which was meant to be water proof and immediately leaked all over my floor. This should never have been voted the Guardian's best place to buy online - it might be easy but the plants are the least 'happy' I have ever seen, the customer service is non-existent and the pot wasn't sold as described. I will never buy from here again and would recommend no-one else does either. Unless you want the equivalent experience of rescuing an abandoned pet and taking on a poorly neglected plant in order to love it back to life. Update: following this review, the company got in touch and were very apologetic. They have since explained to me in a kind and attentive way why the plants may have arrived in such a dry condition and are going to review and improve their packing processes. They also (unprompted) refunded the jasmine plant (which was unexpected and unnecessary but also very thoughtful). Hopefully my experience was a one-off.

I have already left a previous review on the companies very high standards.
I just wanted to add as my plant collection continues to grow extensively there are times when I need support and guidance on how to proceed. I am never disappointed and my questions are answered in full. This is so reassuring as purchasing a beautiful plant carefully packaged is a delight but to receive continual backup support as the plant develops is priceless, I am purchasing plants I have never seen before!
Thank You!!

Perfectly packaged plants and received in great condition. Great communication and helpful

I placed my order on 3 April and it was cancelled on 13 April without explanation. I received an automated email saying my order had been cancelled at *my* request, which was not the case. I can only assume the plant wasn't in stock. I understand stocking issues happen and it wouldn't be a big deal, but when a company can't even be bothered to send a cursory email by way of explanation it reflects very poorly on their customer service.

The company clearly puts a lot of care into packaging. The boxes are very large, almost furniture-sized, so you will need plenty of space in the recycling bin, but this does seem to help keep everything well protected during transit. In my case, all items arrived securely packed and undamaged, which was great.

The plants themselves arrived looking healthy overall, with only a small amount of leaf drop, which is understandable after several days in lorries. After a bit of time to settle in their new environment, they’ve continued to look good and appear to be adjusting well.

The ceramics are beautiful and feel like a real step up from standard plant pots. They are on the expensive side, but the quality reflects that, and they feel like items that should last a long time with normal care.

There was a minor initial concern that one item was missing, but it turned out to have been split across two DPD deliveries, with the second arriving the following day. Emily responded promptly to my enquiry within one working day, which is a reassuring sign.

Overall, this felt like a reliable experience. While live plants will always carry some risk due to transit conditions, everything arrived in good shape and has settled well so far. Based on this order, I’d be happy to use the company again.

I had some interactions with customer service (due to a glitch with my online payment) and the team were super professional and efficient and completely resolved the issue for me.
I bought a mystery plant box as couldn't decide which plants to get to add to my collection and received the package well before expected.
The plants were lovely - in great condition and well worth the price of the surprise box. I felt I really got quality (not just stock offloading of things that don't sell).
Overall, very pleased with the whole experience and would shop here again.

Happy Houseplants is my go to online shop for my houseplants. Large selection, great costumer service, clear instructions and pet friendliness listed, and beautiful pots - many handmade and unique. Definitely recommend

I bought two plants from happy houseplants. There was a small issue with one of the plants that they resolved immediately. Perfect customer service.

Unfortunately will not order again!
Spend almost £200 on an order, ordered a good few different plants. Arrived within 2 weeks ish, can't complain about delivery, there was a bit of damage on the bigger plants ordered, but I expected that as it was travelling across 2 countries before it arrived to me.

Chopped off severe damages and let the plants settle for a few weeks.

Some plants thrived with lots of new growth, others started looking more sad and limp and spotty as time went on.
I emailed them within the 30 days to ask for advice, not bothered about a refund I just wanted my plants to thrive. I'm not an amateur plant collector so it couldn't have been a user issue as there was plants thriving and some not.
No reply.

Before possibly losing my pin stripe calathea I decided to Re pot into new soil as I noticed the same soil with a few plants stayed wet for a good week, so it will have started rotting inside. Also mold started developing on the top, I quickly re potted into more trusting soil.

When I repot I saw the terrible soil, and rotting roots already, thought, what's the worst that could happen as it was going to die anyway in the wet soil. Did the same change on all the similar soil plants to prevent them rotting, and super glad I did as I believe 3-4 plants in my order would have gone within another month.
Hopefully I caught the issue in time and my plants can recover.
Although, one cactus is half dead.. and my maranta had no roots during Re pot so best of luck to them!
Silver pothos each had 2-3 roots barely holding them into the soil when received, and started root rotting.

It's been over a month I emailed, still no acknowledgement but I certainly will avoid this company in the future.

Check your soil!
Un happy Houseplants! :(

Really happy with my order! The plants arrived quickly and were packaged really well, so everything came in perfect condition. They all looked super healthy!

I loved the personal advice they gave me to help me choose the perfect plants for the rather dark area in my house that I wanted to brighten up.

You can tell they take good care of the plants before sending them out. They’ve settled into our home nicely and are already looking great.

Overall a really smooth experience from ordering to delivery. I’d definitely order from Happy Houseplants again and would recommend it to anyone looking for good quality indoor plants in the UK.” 🌿😊

Absolutely beautiful plants, far better quality than other online companies and at a better price. Excellent customer service too. I will definitely be buying from here again. 5 stars from me.