Happy Houseplants Avis 

I bought two plants from happy houseplants. There was a small issue with one of the plants that they resolved immediately. Perfect customer service.

Unfortunately will not order again!
Spend almost £200 on an order, ordered a good few different plants. Arrived within 2 weeks ish, can't complain about delivery, there was a bit of damage on the bigger plants ordered, but I expected that as it was travelling across 2 countries before it arrived to me.

Chopped off severe damages and let the plants settle for a few weeks.

Some plants thrived with lots of new growth, others started looking more sad and limp and spotty as time went on.
I emailed them within the 30 days to ask for advice, not bothered about a refund I just wanted my plants to thrive. I'm not an amateur plant collector so it couldn't have been a user issue as there was plants thriving and some not.
No reply.

Before possibly losing my pin stripe calathea I decided to Re pot into new soil as I noticed the same soil with a few plants stayed wet for a good week, so it will have started rotting inside. Also mold started developing on the top, I quickly re potted into more trusting soil.

When I repot I saw the terrible soil, and rotting roots already, thought, what's the worst that could happen as it was going to die anyway in the wet soil. Did the same change on all the similar soil plants to prevent them rotting, and super glad I did as I believe 3-4 plants in my order would have gone within another month.
Hopefully I caught the issue in time and my plants can recover.
Although, one cactus is half dead.. and my maranta had no roots during Re pot so best of luck to them!
Silver pothos each had 2-3 roots barely holding them into the soil when received, and started root rotting.

It's been over a month I emailed, still no acknowledgement but I certainly will avoid this company in the future.

Check your soil!
Un happy Houseplants! :(

Really happy with my order! The plants arrived quickly and were packaged really well, so everything came in perfect condition. They all looked super healthy!

I loved the personal advice they gave me to help me choose the perfect plants for the rather dark area in my house that I wanted to brighten up.

You can tell they take good care of the plants before sending them out. They’ve settled into our home nicely and are already looking great.

Overall a really smooth experience from ordering to delivery. I’d definitely order from Happy Houseplants again and would recommend it to anyone looking for good quality indoor plants in the UK.” 🌿😊

Absolutely beautiful plants, far better quality than other online companies and at a better price. Excellent customer service too. I will definitely be buying from here again. 5 stars from me.

*Edit 06/03/26 - After posting this review, the company contacted me directly to apologise and kindly sent a replacement plant along with a complimentary pot. I appreciated the effort to resolve the issue. Unfortunately the replacement arrived in the same condition as the first - tipped on its side in the box with soil spilled out of the nursery pot. This suggests there may be an issue with the packaging method for shipping plants. While I appreciate the attempt to make things right, I hope the company reviews their packaging to prevent this happening to other customers.

I ordered a plant which arrived on its side and partially out of its nursery pot. I reported this issue within 24 hours and attached photos.

I initially received no response, so I sent a follow-up email, which was ignored. I then contacted them via their online form; they replied stating they had already emailed me and asked me to check my spam folder. I had thoroughly checked my spam and junk folders and had not received any previous emails. They still did not acknowledge the issue with the plant.

After sending a further email the following week, I received a refund the next day, but without any explanation or apology.

While the refund was eventually issued, having to chase them multiple times and the lack of acknowledgement made this unnecessarily frustrating. My initial email was simply asking for advice on how to deal with the poor condition of the plant.

I will not be shopping with this company again due to their disappointing lack of customer care.

I got fabulous, quick and professional customer service and the plants from the rescue box were well packed to ensure safe travel. The plants are good, strong, healthy plants.
Very pleased with my purchase

I ordered three plants and a bottle of feed, all of which arrived on time and nicely packed, with a friendly postcard advising me on care. The plants all thrived, and looked more beautiful as time went on. I never got another email from them demanding a review, or promoting more product. They are so respectful. When I reached out for advice on post-flowering care, I received a lovely personal, helpful and information reply. Lovely service.

Arrived within two days in perfect condition. It's a present and recipient will be delighted, I'm sure.

I am a new customer to Happy Houseplants and recently purchased 6 new plants. 2 Alocasia Frydek, a peperomia, a Cebu Blue, a Philodendran Micans, and the most fabulous variegated cactus I have ever seen (am not normally a cactus fan, but this thing has to be seen to be believed)!

Plants were packaged well for transport with lots of tissue paper for protection, and I love that all the packaging was paper or card based - no plastics to be seen!

They are all absolutely stunning and in great health. New growth apparent throughout.

The Frydek are plants that I have wanted for a while but generally too pricey, but was able to afford the 2 baby plants as very reasonably priced.

All in all, I am very, very happy with my haul and will definitely be a returning customer!

I hadn't heard of this company until I was gifted a voucher from family, and I'm pleased for the introduction. I have recently purchased a beautiful pot and saucer that arrived quickly and well packaged. I have also had an interaction with the CS team who responded quickly and sorted my query.

Thank you for arranging delivery so speedily.
The cactus plant arrived precisely on the recipients birthday as desired!
He was pleased with the gift. 😁
The accurately transcribed delivery card made him chuckle to.
All the best to your business.
Malcolm

I ordered two plants from Happy Houseplants, both intended as gifts: a tradescantia and a blue star fern. The plants arrived promptly, however both were poorly packaged. The tradescantia, while damaged, was still giftable (albeit a bit shabby and embarrasing). The blue star fern was very sick, with most of the leaves now having turned brown (i have had a blue star fern for several years so i am well aware of how to care for them). As a result i was unable to gift this as intended. Shopping with Happy Houseplants was an expensive and disappointing experience that I do not plan to repeat.

The plants are wonderful, and Happy Houseplants' customer service is superb. When I had a problem with my plant, they responded very quickly and expertly, and sent me a replacement within a couple of days. I'd wholeheartedly recommend them!

I just wanted to thank you for the safe arrival of my two, new plants and their pots. Both plants arrived in beautiful, healthy, condition. Your safe and quick delivery are superb, I shall definitely recommend you, to friends and family. Thank you, from a very, happy customer

Amazing customer service, quick delivery, and beautiful plant. I’ve bought from a lot of other plant shops before and often the plant will look great on the website but arrive damaged because it’s in poor soil, or it’s not been carefully packaged- but this arrived really carefully packaged, looking very healthy (with a free greetings card) and it’s still doing so well! There was a slight mixup with my decorative pot, but they were quick to send a new one with complimentary plant food too. Lovely plants, lovely business, highly recommend and will definitely be a returning customer.

I've ordered from happyhouseplants several times, and was happy each time.

The web site is clear, and they often have different plants on sale. All plants I ordered came packaged in recyclable material and were (and are still) healthy and looked good.

I’m honestly so grateful that this company exists. They’re a small business I love supporting, and every experience I’ve had with them has been impeccable. I’ve placed a couple of orders now (just over 10 plants in total), and every single one arrived in perfect condition, beautifully potted, well-packaged, healthy, and thriving.

The quality of the soil and the care that clearly goes into every order really shows. My plants have all settled in and grown so well, becoming such a joyful part of my home. I also absolutely love the variety they offer, from classic favourites to rare finds, and the fact that their larger plants are so accessible compared to other places.

Their “rescue packages” are another lovely touch. I’ve bought a few and been amazed at how well those plants have recovered. They’re now some of my healthiest!

Honestly, I was surprised to see any negative reviews because my experiences have been nothing but wonderful. This has become my favourite houseplant shop, and I genuinely find myself most evenings just browsing through their collection, planning what to add next.

So far can’t recommend highly enough. My large money tree arrived within a few days of ordering, carefully wrapped, obviously by hand.
And I loved the email that I received just before it arrived advising how to settle my plant into its new home.
And all at what I would say is a very fair price.
Please don’t stop doing what you do HH

Fabulous customer service - After the courier leaving the plant outside the wrong address and the delivery going missing, Happy Houseplants responded immediately and sent a replacement free of charge the next day. Beautiful plant and amazing customer service. Thank you

I just moved back to the UK and needed houseplants! I had a huge collection before, but sadly unable to bring them with me. So searching the Interwebs I went :) Ordered from HH and I am SO happy with my new babies - they have a great selection, the prices are more than reasonable, and their packaging is incredible!