We would like to thank Paula from Ansty Road Coventry and Diane who visited our home to help my husband and myself decide on our funeral plans. Not an easy task but was made easier for us by Diane’s c... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We would like to thank Sam and the entire team for their guidance and help. We cannot praise everyone there enough for their calm presence and patience whilst taking us through the most heartbreakin... Voir plus
L'entreprise a répondu
Having made my decision what I wanted, and spoken to the family, I proceded to see which company would carry out my wishes to my satisfaction. I read all of the advertisement the only one that s... Voir plus
L'entreprise a répondu
From the very first phone call,throughout and up to my father's service i cannot praise enough everyone that i dealt with. In particular I wish to thank Karen Cafearo and the Celebrant Tracie Bloor w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
Coordonnées de contact
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, Royaume-Uni
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent from start to finish. 10/10.
Excellent from start to finish. Michelle took care of us at the Daventry office and explained everything to us at a clear and steady pace. We never felt rushed at any point. I never realised that there was so much to be done before the funeral can go ahead but everything fell into place before the big day. Jordan and his team handled everything very professionally and allowed me to be one of the coffin bearers which was a huge privilege for me and something I will never forget. Thank you so much to everyone at H of E Co-op, Daventry.
4 juin 2026
Réponse de Heart of England Co-op Funerals
Dear Ian,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, and for your kind words about how Michelle and Jordan looked after you. I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Just excellent
The team at the Co op made an extremely stressful and upsetting time completely manageable - they took all the stress out of organising everything for the funeral. Special mention to Sam she really is a credit to the company - my husbands funeral went exactly according to plan and he was treated with dignity throughout the whole process. Thank you from the whole family xx
19 juin 2026
Réponse de Heart of England Co-op Funerals
Dear Jane,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family and in particular your kind words about Sam, I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
1st class
From initial contact with Kiri to interacting with the recommended celebrant Nicky we found the whole experience to be caring, considerate and first class. Thank you ❤️
19 juin 2026
Réponse de Heart of England Co-op Funerals
Dear Kevin,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family and in particular your kind words about Kiri and Nicky, I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Good service , Good staff & polite
The service and the time ,the staff as well very good communication and polite. I am so glad for your service.
18 juin 2026
Réponse de Heart of England Co-op Funerals
Dear Zufan,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Everyone involved in the preparations…
Everyone involved in the preparations and arrangements for the funeral did a wonderful job
11 juin 2026
Réponse de Heart of England Co-op Funerals
Dear Eileen,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Very friendly professional Staff
Very friendly professional Staff.
The whole process was seamless & Kiri & the team supported us through every stage of my Pa's funeral
Thanks
Debbie Kane
19 juin 2026
Réponse de Heart of England Co-op Funerals
Dear Debbie,
Thank you so much for taking the time to give us your feedback, and in particular your kind words about Kiri and our team and how they supported you with your Pa's funeral service.
If there is anything else you need then please reach out.
Many thanks
Matthew George
Head of Funerals
It was all very personalised and friendly
It was all very personalised they listened to what we needed and advised. The service could not of gone any better.. from the planing to the service everyone was friendly considerate and helpful. Even though I didn't what to expect or how to do the funeral the staff helped me through every step of the way.. they have my many thanks.
20 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Clifford,
Thank you for taking the time to give us your feedback, particularly at such a difficult time for you and your family.
I am so pleased to hear that everything went as wished for Dad.
If there is anything further you need please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
we live 3 hours away so found it…
we live 3 hours away so found it difficult to get to get to Rugby for meetings.
Jordan from Heart of England Co-Op Funerals made so easy for us to deal with everything over the phone and E-Mails.
He was very professional and did all the arrangements with the celebrate and the crematorium including sorting flowers for us.
Thank you Jordan for making it so easy.
11 juin 2026
Avis spontané
Réponse de Heart of England Co-op Funerals
Dear John,
Thank you for taking the time to give us your feedback, particularly at such a difficult time for you and your family.
I am so pleased to hear of how Jordan made things easier for you, i will be sure to pass on your kind words to him in recognition.
If there is anything further you need please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Réponse de Heart of England Co-op Funerals
Dear Julie,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Empathy and support to plan Dads funeral
I have used bedworth services a few times over the last 10 years, most recently for my Dads funeral. During a difficult time, I felt listened to, respected and my grief was acknowledged. Nothing was too big or too small for the staff. The funeral ran smoothly and my Dad was given the send off we wanted for him.
4 juin 2026
Réponse de Heart of England Co-op Funerals
Dear Jayne,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Supportive Team Who Made Everything Easier
Jessica, our funeral advisor at the Ansty Road office, was kind, patient, and guided us at a pace that felt comfortable and caring. Starting from a position where we were unsure what we wanted for the funeral, she helped us create a beautiful service that we will always remember.
Paula, the funeral director, and her team were also excellent. They ensured that everything ran smoothly on the day, which gave us a great peace of mind.
12 juin 2026
Avis spontané
Réponse de Heart of England Co-op Funerals
Dear Ian,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time, and in particular Jessica and Paula.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
7th May, 2026
Jordan was delightful and kind. He made everything
easy yo follow.Mervyn was a great treat as he had a lovely voice and steered us beautifully through the
hymns.
The only complaint is that we could not hear the
Ave Verum at the beginning very well.
Many Thanks, Mariana
8 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Mariana,
Thank you for taking the time to give us your feedback, I'm so please to heard of how Jordan and Mervyn looked after you and made sure things went well. I'm sorry to hear that Ave Verum was not heard very well, I will Ask Jordan to pick up with you directly to understand what went wrong, and I appreciate you still giving us 5 stars even though this was not to your satisfaction.
With Kind regards
Matthew George
Head of Funeral
Heart of England Co-op Funeral Plan.
A great straightforward experience when doing my funeral plan with Heart of England Co-op in Hinckley. My advisor Jo was caring, sympathetic and knowledgeable and answered all my questions. I like how the plans are protected from price increases and my family won't have anything to pay other than Order of Service Cards when I pass away.
Great service - thanks
22 mai 2026
Avis spontané
Réponse de Heart of England Co-op Funerals
Dear Billy,
Thank you for taking the time to give us your feedback. I'm so pleased to hear that your Funeral Plan arrangement went well, in particular the way in which Jo supported your questions.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
We found our experience with Heart of…
We found our experience with Heart of England to be extremely caring, professional and sympathetic, our heartfelt thanks goes to Jordan and the team
10 juin 2026
Avis spontané
Réponse de Heart of England Co-op Funerals
Dear Paul,
Thank you for taking the time to give us your feedback during this difficult time for you and your family.
I am so pleased to hear of how your feel that we looked after you and in particular Jordan - I will ensure that he gets to see your kind words.
If you need anything else please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Two lovely ladies outstanding in their work.
Thankyou to Aleya and Jayne for their kindness and caring on the passing of my husband.They were both so professional but made things easier for us at Warwick funeral care they are super stars .love Jane King xx
11 mars 2026
Avis spontané
Réponse de Heart of England Co-op Funerals
Dear Jane,
Thank you for taking the time to give us your feedback, especially during this difficult time for you and your family.
I am so pleased to hear of how our colleagues supported you and made things just that little bit easier, I will be sure to pass on your kind words in recognition.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Great Service …
I found the staff very warm and comforting at this very sad time of my life and my family . They were very helpful in every aspect of the duties .Special thank you to Ms Leah Bayliss . I have done this before always will recommend the Co.op . Regards Mark Alleyne
29 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Mark,
Thank you for taking the time to give us your feedback during this difficult time for you and your family.
I am so pleased to hear of how our Leah and our team of colleagues were of help to you, I will be sure to share your feedback with them in recognition.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Great service understood my…
Great service understood my requirements and made what could have been a difficult day a happy one
4 juin 2026
Réponse de Heart of England Co-op Funerals
Dear Martin,
Thank you for taking the time to give us your feedback, especially during this difficult time for you and your family.
I am so pleased to hear of how our colleagues were of service to you and made things just that little bit easier for you.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Caring and professional from my phone…
Caring and professional from my phone call just after my mum passed away to dropping the family to the wake.
We couldn't of been treated any better and felt compassion and understanding all the way through our heartbreaking journey.
The staff at the funeral shop to the ones who took mum to her final resting place were exceptional.
They kept us informed every step of the way.
3 juin 2026
Réponse de Heart of England Co-op Funerals
Dear Maureen,
Thank you for taking the time to give us your feedback, especially during this difficult time for you and your family.
I am so pleased to hear of how our colleagues looked after you throughout and made sure you were kept informed about everything.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Réponse de Heart of England Co-op Funerals
Dear Malcolm,
Thank you for taking the time to give us your feedback, especially during this difficult time for you and your family.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Made a difficult time pass very…
Made a difficult time pass very smoothly.
Heart of England recommended Tracie Bloor as the celebrant for our service and we were delighted with this recommendation. She combined an amazing mix of sensitivity and guidance through the preparation process to ensure that the service ran perfectly. She prepared some beautiful words that captured the character of our family member perfectly and everyone that came to the service said how lovely the service was. No doubt Tracie will continue to make these difficult moments pass pleasantly for many other families.
3 juin 2026
Avis spontané
Réponse de Heart of England Co-op Funerals
Dear Neil,
Thank you for taking the time to give us your feedback, especially during this difficult time for you and your family. I am so pleased that Tracie's service for Roy was beautifully handled - I will make sure your kind words are shared with her in recognition.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.