Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Voir plus
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Lisez les avis des autres
Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Voir plus
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Voir plus
L'entreprise a répondu
Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Voir plus
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À propos de l'entreprise
À propos de Heidi
Écrit par l'entreprise
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Coordonnées de contact
63 Queen Square, BS1 4JZ, Bristol, Royaume-Uni
- 0117 457 6000
- heidi.com
4,7
Excellent
5 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Easy to book online, accommodation not like images
Easy to book online, with lots of options for accommodation/transfers/ski hire etc. The booking went very smoothly. The accommodation was a little disappointing on arrival, as I hadn't seen the option that said about booking accomodation with a balcony or no balcony. So the accommodation allocated was at the back of the building. It was dark and claustrophobic. But as it was not full they moved us to another apartment. So the photos which show what the accommodation is like are not realisitic. The swimming pool in the apartment block, was postage stamp size, dark and dingy! not like the images on the website. But the people at the desk were very accommodating. So because they upgraded us, I have given 4 stars. I would not have enjoyed it so much if I was in the dark box room that was allocated.
18 avril 2026
Réponse : Heidi
Thank you Kara! Really glad the booking process was smooth and that the team at the property were accommodating enough to move you to a better apartment.
Your feedback on the photos and the pool description not matching reality is really helpful. Making sure images and descriptions accurately reflect what guests can expect is important to us and we'll make sure this is flagged for that property.
Hope the rest of the trip was a great one and we'd love to welcome you back! ⛷️
All the best,
Xavier - Customer Support Agent
Fantastic online chat, helpful email quotes
Fantastic online chat help and did me several holiday quote emails with the equipment hire and lift passes included and lesson links where couldn’t do via Heidi. Polite, and super helpful
7 avril 2026
Réponse : Heidi
Thank you! Really glad the online chat team could pull together multiple quotes with everything included and point you in the right direction for lessons too. That's exactly the kind of service we want everyone to experience.
Hope the trip was a brilliant one and we'd love to help you plan another one soon! ⛷️
All the best,
Freya - Customer Support Agent
Great live chat with knowledgeable agents
Nice company to deal with, extras priced well - great live chat with knows agents. Minor bugbear- found finding flights across multiple different days annoying and would have to start search from scratch. Yet to go on holiday so important part yet to be tested.
18 avril 2026
Réponse : Heidi
Thank you Clare! Really glad the live chat team and the pricing on extras hit the mark.
That's really useful feedback on the flight search across multiple days. Having to start from scratch is frustrating and something we'll make sure is flagged to the team.
The best bit is still to come! We hope the holiday is everything you're looking forward to and we'd love to hear how it goes when you're back! ⛷️
All the best,
Em - Customer Support Agent
Fantastic last minute, budget friendly holiday
I was looking for a budget, last minute, self catering holiday in a snow sure area for the last week of the season. We got everything we needed with Heidi.com. Booked only 4 days before departure all details were provided clearly via the booking link, with easy to print off details for hotel, ski passes, hire and transfers.
Our apartment was basic, so wouldn’t suit everyone, for us it was ideal. We liken the experience to a winter Eurocamp (which we’ve booked and enjoyed many times), everything provided but you sort yourself out.
As someone with no need for holiday reps on site, the whole experience is the perfect way to book and I would use them again.
Some of the main pros. Dates were flexible, rather than set days, allowing us to do Sun to Sat. We could change flight times during booking if needed (at a price) to arrive and leave early. Transfers were prompt and friendly, apartments let us in 2 hours early (I did call en-route to ensure this) and instructions to find extras were pretty easy to follow, using our own initiative too to find locations.
Simply put everything flowed as stated in our booking, with only 4 days notice and we had a fantastic, budget (well for skiing, which is never the cheapest holiday option) week.
12 avril 2026
Avis spontané
Réponse : Heidi
Thank you Alison! A budget, snow-sure, last minute trip booked 4 days before departure and everything flowing exactly as it should... that's a brilliant result and really glad it all came together so well.
The Eurocamp comparison is a great way to put it too! Really glad the flexibility on dates and flights, the prompt transfers and the apartment all delivered for you.
Hope the last week of the season was a great one and we'd love to help you plan the next! ⛷️
All the best,
Xavier - Customer Support Agent
Réponse : Heidi
Thank you! Really glad it was a great experience and we'd love to help you plan the next one! ⛷️
All the best,
Em - Customer Support Agent
Excellent customer service
Excellent customer service. The team was very helpful and answered all my questions cheerfully.
13 avril 2026
Réponse : Heidi
Thank you! We'll make sure the whole team sees this. Cheerful and helpful is exactly what we're all about and they'll be really pleased to hear it came through.
Hope the trip was a great one and we'd love to help you plan the next! ⛷️
All the best,
Calun - Customer Support Agent
Excellent customer service
Hannah Ward was excellent. She was friendly, helpful, efficient and knowledgable.
13 avril 2026
Avis spontané
Réponse : Heidi
Thank you! Really glad Hannah could make the whole experience feel so effortless. She'll be delighted to hear this and we'll make sure she does!
Hope the trip was a brilliant one and we'd love to welcome you back! ⛷️
All the best,
Jago - Customer Support Agent
Brilliant ski package deal for Chamonix…
Brilliant ski package deal for Chamonix put together last minute, faultless experience from start to finish. Would highly recommend and will definitely book via Heidi again! Thank you especially to Jessie.
12 avril 2026
Avis spontané
Réponse : Heidi
Hey!
Wow, a last-minute Chamonix trip done faultlessly - that's what we love to hear!
So glad everything came together so smoothly for you and that Jessie could pull it all off! We'll make sure to pass your kind words on to her; she'll be absolutely thrilled. 🏔️
We cannot wait to help you plan the next one! 🎿
Xav - Customer Support Agent
Heidi made the process simple and were…
Heidi made the process simple and were easy to contact and deal with questions. Happily recommend and use again.
15 avril 2026
Réponse : Heidi
Hi Tracy,
Really glad to hear this, thank you! 😊
Simple, easy and always on hand when you need us is exactly what we aim for, so it's brilliant to know it came across that way! 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Em - Customer Support Agent
Réponse : Heidi
Hi David,
That's exactly what we like to hear - thank you! 😄
Taking all the hard work off your hands so you can just focus on the skiing is exactly what we're all about! 🎿
Hope to see you back with us again soon! ⛷️
Lucy - Customer Support Agent
Really helpful during the booking…
Really helpful during the booking process and the organisation was spot on, clear instructions made it a smooth trip. Transfers were on time, apartment was good, location was perfect.
15 avril 2026
Réponse : Heidi
Hey!
So lovely to hear this, thank you! 😊
Transfers on time, a great apartment and the perfect location - that's exactly what we're aiming for! Really glad the clear instructions made everything feel nice and smooth from start to finish, too. 🎿
Hope to see you back on the slopes with us again soon! 🏔️
Em - Customer Support Agent
Réponse : Heidi
Heya Ash,
Short, sweet and brilliant to hear - thank you! 😊
Hope to see you back with us again soon! 🎿
Xav - Customer Support Agent
No bags booked with the flights
No bags booked with the flights. The transfer coach driver from Geneva to Tignes was very rude not just to me but also other passengers he wouldn’t give me the key for the coach toilet for my 9 year old. My 9 year old boy was so desperate he had to go to toilet in his water bottle. He was embarrassed having to do this on a coach full of passengers. This was the most unwelcoming experience.
15 avril 2026
Réponse : Heidi
Hi Sharon, thank you for taking the time to share your experience, and we're truly sorry to hear it wasn't the start to your holiday you deserved.
Bags aren't included as standard with our flights in order to offer maximum flexibility. This allows customers to add exactly what they need for their trip. While this is outlined during the booking process, we're sorry for any confusion this caused.
As for the transfer, we're really sorry your son was put in such an uncomfortable and embarrassing situation. Unfortunately, access to the coach toilet isn't something we're able to control as your travel operator, but we do understand how distressing this must have been. We will follow up with our transfer suppliers to make sure that where toilets are available on coaches, drivers are making these accessible for customers.
We really hope the rest of your time on the slopes made up for it. 🙂
All the best,
Jago - Customer Support Agent
Fantastic user experience
It could not have been easier to put together a custom package of flights, transfers and accommodation. Plus, real human staff available online and via email to assist and offer advice.
6 avril 2026
Réponse : Heidi
Hi Mark!
Love that 😊
Great to hear putting together your own package felt so easy and that you could tailor flights, transfers and accommodation exactly how you wanted, that's exactly what we aim for! 🎿 Even better, the team were there when needed to offer advice and support along the way.
Really appreciate you choosing Heidi and hope to help again soon!
– Freya
Customer Support Agent
Straightforward but local knowledge could better
The booking itself was very easy, the website is easy to use and straight forward to pay.
Customer service was good and quick.
Knowledge of the accommodation was less good and as it turned out I had to organise my own ski pass. There was no secure storage at the accommodation and so while I arrived relatively early around 11, I wasn’t able to check-in or leave baggage so effectively lost a days skiing.
When you’re only out for a short trip Thursday till Monday, 3/4 of a day on the slopes is a lot.
15 avril 2026
Réponse : Heidi
Thank you for your feedback and really glad the booking process and customer service hit the mark.
We really appreciate you flagging the points around ski pass arrangements and luggage storage. Making sure customers are better informed about these details ahead of arrival, particularly on shorter trips where every hour counts, is something we'll make sure we look at going forward.
We hope we get the chance to welcome you back for a smoother experience! ⛷️
All the best,
Calun - Customer Support Agent
Great to talk to a knowledgeable rep…
Great to talk to a knowledgeable rep when we booked
Easy process
Very pleased with Les Saisies as a venue which we were visiting for the first time
The accommodation Amaya was really good with excellent facilities and easy ski in ski out access. Great location but only draw back being distance to village with a rather random bus service that didn’t run after 7.
Many thanks for the experience. We were really pleased with discovering Heidi and using your expertise for the first time!
13 avril 2026
Réponse : Heidi
Hi Mr. Webb,
Thanks so much for your feedback 😊
We’re really pleased to hear the booking felt easy and straightforward 🎿 Great to know you enjoyed Les Saisies and that Amaya worked well for your first visit, especially with the ski-in ski-out access and facilities.
We appreciate your honest note on the shuttle service into the village as well, that’s really useful to know, and we’ll make sure it’s fed back to our team.
We’re really glad you discovered Heidi and chose to travel with us, and we hope to help you again in the future!
– Freya
Customer Support Agent
Réponse : Heidi
Hi Karen,
Thank you so much for the lovely review! 🙌
We always want to make sure our guests feel looked after from start to finish, so it's really great to hear you felt kept in the loop throughout.
Hope to see you back on the slopes soon! ⛷️
Em - Customer Support Agent
Amazing experience and the customer…
Amazing experience and the customer service is one of the best I have seen in any UK business! Just fab...
4 avril 2026
Avis spontané
Réponse : Heidi
Hey,
Wow, thank you so much for this! 😊
Reviews like this really do mean the world to the whole team. We put a lot of love into making sure every guest has the best possible experience, so hearing that our customer service stands out means a lot!
Hope to see you back on the slopes with us again soon! 🏔️
Em - Customer Support Agent
Fantastic service!
From start to finish Heidi were fantastic in helping to organise a last minute ski trip to Avoriaz.
Everything from making the booking, to communication about tickets, to the booking website were really easy yo navigate.
Would definitely use again.
9 avril 2026
Réponse : Heidi
Hiya!
So glad to hear this! 😊
Last-minute ski trips can feel pretty daunting to organise, but we're so pleased we could make it nice and easy for you. Avoriaz is such a great choice too! 🏔️
We'll pass your kind words on to the team, and we really hope to see you back on the slopes with us again soon!
Em - Customer Support Agent
Being able to book everything in one…
Being able to book everything in one place -made the booking really easy. The follow up emails showed all the elements, who they were with & any vouchers that needed printing. Everything ran very smoothly, & after having issues with a transfer on our last trip, I was really happy about.
7 avril 2026
Réponse : Heidi
Heya!
So lovely to hear this, thank you! 😊
Being able to manage everything in one place really does make such a difference, and we're glad the follow-up emails gave you everything you needed, nice and clear. No nasty surprises is always the goal! ⛷️
Really pleased the transfers ran smoothly for you this time around, too. We hope to see you back on the slopes with us again soon!
Xav - Customer Support Agent
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