Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Voir plus
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Lisez les avis des autres
Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Voir plus
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Voir plus
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Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Voir plus
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À propos de l'entreprise
À propos de Heidi
Écrit par l'entreprise
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Coordonnées de contact
63 Queen Square, BS1 4JZ, Bristol, Royaume-Uni
- 0117 457 6000
- heidi.com
4,7
Excellent
5 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Great service prompt response and…
Les houches/Chamonix March 2026
Fantastic location Hotel les Campanules was excellent and views of Mont blanc and owners and Staff were Amazing as was food/breakfast 5stars
Heidi offered Great service prompt response and customer service and information updates via mobile (WhatsApp) had a Totally Awesome Holiday can't wait to book with you next year!!!!
Many Thanks Hotel Les Campanules lisa and Martin and all the Heidi Team
29 mars 2026
Réponse : Heidi
Hey!
Wow, what an amazing review - thank you, Lisa and Martin! 😍
Les Houches and Chamonix is such a stunning part of the Alps and Hotel Les Campanules is absolutely gorgeous, so we're thrilled you had such a brilliant stay. Those Mont Blanc views are hard to beat! 🏔️
We're so glad the WhatsApp updates kept everything running smoothly too - it really does make such a difference staying connected throughout your trip.
We'll pass your kind words on to the whole team and we cannot wait to get you booked in for next year! 🎿
Lucy - Customer Support Agent
Excellent communication and great for single parents
The hotel was a bit more “tired” than advertised and there was some confusion regarding transfer details back to the airport, but as a single parent with a child, I would recommend using Heidi. Communication was excellent and the companies were all really helpful and any questions answered or problems resolved almost instantly.
14 avril 2026
Réponse : Heidi
Thank you Rebecca! Travelling as a single parent with a child takes a lot of organising and we're really glad the communication and support made it feel manageable. That recommendation means a lot!
Your feedback on the hotel description and the transfer details is really helpful and something we'll look into to make sure future guests have a clearer picture.
Hope you and your little one had a wonderful time on the slopes and we'd love to help you plan the next adventure! ⛷️
All the best,
Freya - Customer Support Agent
A great trip with Heidi
A great trip with Heidi, everything was easy to navigate in the bookings site.
No issues from start to finish, ski hire, ski pass and transfers all organised well with no issues
14 avril 2026
Réponse : Heidi
Hiya!
So great to hear this, thank you! 😊
We put a lot of work into making sure everything is as easy as possible to manage in one place, so it's really lovely to hear it all came together so smoothly for you. Ski hire, passes and transfers can feel like a lot to juggle so we're pleased it was all stress-free! ⛷️
Hope to see you back on the slopes with us again soon!
Freya - Customer Support Agent
Easy to book
Easy to book, hassle free and regular updates and messages about the holiday hotel transfer and flights.
14 avril 2026
Réponse : Heidi
Hey!
Really glad to hear this, thank you! 🙌
We know how much goes into planning a ski trip so keeping everything clear and hassle free is always what we aim for. Great to know the updates and messages hit the mark throughout!
Hope to see you back on the slopes with us soon! ⛷️
Em - Customer Support Agent
We booked our first family ski trip…
We booked our first family ski trip with Heidi and they made everything so straightforward. They were very helpful offering advice where needed and resolving any queries really quickly. I would definitely book with them again
5 avril 2026
Réponse : Heidi
Hey Liz!
Your first family ski trip - how exciting!! 🎉
So glad we could make it such a smooth and enjoyable experience for you all. First ski trips can feel like a lot to organise so we're really pleased we could take the stress out of it and be on hand whenever you needed us! 🎿
We cannot wait to help you plan the next one!
Freya - Customer Support Agent
Had a great time in Sauze d'Oulx with Heidi
Had, a great time on this ski trip. I didn't need to think about anything, was picked up from the airport, taken to hotel, all the ski hire and lift passes were taken care of, allowing me to have a super relaxing holiday.
14 avril 2026
Réponse : Heidi
Hiya Anthony,
This is exactly what we love to hear, thank you!
That stress free, just show up and ski feeling is what we're all about! From the airport pickup to the lift passes, we want everything taken care of so you can just focus on enjoying the mountain. ⛷️
Really glad it all came together so well for you and we hope to see you back on the slopes with us again soon! 🏔️
Lucy - Customer Support Agent
First time booking with Heidi for a…
First time booking with Heidi for a last minute family trip. Can thoroughly recommend, everything went as expected and was very good value.
14 avril 2026
Réponse : Heidi
Hiya Pete,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear your first booking with Heidi went smoothly and that everything met your expectations, especially for a last-minute family trip.
We really appreciate your recommendation and hope to help you again soon!
– Freya
Customer Support Agent
When I called the team at Heidi they…
When I called the team at Heidi they were able to understand exactly what I was looking for, my budget, my timelines and put together a brilliant package.
Everyone I spoke with was friendly and all of the information provided was clear, accurate and helpful.
Most importantly, we had an awesome holiday!
12 avril 2026
Réponse : Heidi
Heya,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear the team really took the time to understand exactly what you were looking for, including your budget and timings, and were able to pull together a great package for you. It’s great to know the communication felt clear and helpful throughout, and that everyone you spoke to came across as friendly and supportive.
Most importantly, we’re thrilled you had an awesome holiday!
– Lucy
Customer Support Agent
Booking was very straightforward.
Booking was very straightforward.
Booked on a train journey in Portugal on a mobile phone.
We had looked at lots of locations and hotels previously so were familiar with the different options.
Three days after, again on a train in London, I had a query and modified my requirements.
All was very good - for a man in his 50s who finds tech difficult sometimes.
13 avril 2026
Réponse : Heidi
Hi Matt,
Thank you so much for your feedback 😊
We’re really pleased to hear the booking process was straightforward, even on the move, and that you were able to get everything sorted easily. It’s great to know we could also help when you needed to tweak your plans afterwards, and that it all felt smooth and flexible.
We really appreciate you choosing Heidi and hope to help you again soon!
– Freya
Customer Support Agent
Good company to deal with
Good company to deal with, very efficient, was quick to come back with amendments i wanted for the booking. private transfers were very good with updated times of pick up the day before.
I Recommend using Heidi
12 avril 2026
Réponse : Heidi
Hey there,
Thank you for taking the time to leave a review 😊
We’re really pleased to hear that everything felt efficient and that your amendments were handled quickly for you. It’s also great to know the private transfers ran smoothly and that the updated pick-up times helped everything feel easy and well organised.
Really appreciate the recommendation and hope to help you again in the future!
– Xav
Customer Support Agent
Made things easy
Excellent knowledge of places to go, rental shops to use, places to stay, etc. made everything very easy for my son and me on our snowboarding holiday. Highly recommend!
7 avril 2026
Réponse : Heidi
Hi Mark,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear your snowboarding trip was made easy thanks to the team’s knowledge and recommendations across destinations, accommodation and rental shops. It’s great to know everything came together smoothly for you and your son and helped make the holiday such an enjoyable one.
We really appreciate your recommendation and hope to help you again soon!
– Xav
Customer Support Agent
The hotel was fantastic
The hotel was fantastic and super close to the slopes, staff were wonderful and stay was great.
Booking through the system was not straightforward. First choice flights were out of one airport and returning to another. We were able to update but might have easily missed this.
Also it would have been useful to have details of airline policy (extra payment for bag in cargo hold and weight limits etc). Realise this is out of control of Heidi but perhaps a note to say please check airline policy in case of extra charges.
Instructions for transfer from airport to hotel were a little vague. We called the help line and were supported. A little more detail would have been gratefully received in this area.
The return transfer communication was very clear.
13 avril 2026
Réponse : Heidi
Thank you Gemma! Really glad the hotel, slopes and staff all delivered so well.
This is really constructive feedback and we appreciate you taking the time to detail it so clearly. The points around flight airports, airline baggage policy and inbound transfer instructions are all really helpful and we'll make sure they're looked at. A simple note flagging airline extras is a great suggestion and something we'll take on board.
Really glad the helpline could support you on the transfer and that the return communication was clear. We'd love to welcome you back and hopefully make the whole experience feel even smoother next time! ⛷️
All the best,
Jago - Customer Support Agent
Réponse : Heidi
Hi Michelle,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear you had an excellent holiday and found the booking process easy with a very helpful team throughout.
We really appreciate you choosing Heidi and hope to help you again soon!
– Lucy
Customer Support Agent
Great holiday search engine
Great holiday search engine, really good filters and brilliant user experience overall. Our group has had slightly complicated requirements and I’ve had to ring Heidi sales team who were brilliant. Fast to respond and friendly.
13 avril 2026
Réponse : Heidi
Hi Mrs Moses,
Thank you so much for your feedback 🎿😊
We’re really pleased to hear you had a great experience using the search tool and filters and that the overall experience felt smooth and easy to use. It’s also great to hear that the team were able to step in and help quickly when your group had more complex requirements and that they were friendly and responsive throughout.
We really appreciate you choosing Heidi and hope to help you plan your next trip soon ⛷️
– Xav
Customer Support Agent
the accommodation was poor and we did…
the accommodation was poor and we did not have the reference number for the booking so when we had to call the owners they could not help as they could not see the booking on their system. the ski pass was booked for two adults not one adult and one child wasting money. it was useful to book all in one package but next time i will go back to independent booking so i have all the information.
10 avril 2026
Réponse : Heidi
Hi Hannah,
Thank you for taking the time to share your feedback. We’re really sorry to hear that parts of your trip didn’t meet your expectations.
I have taken the time to look into your feedback. I can confirm your Interhome voucher, including the booking reference number and check-in details, was available in your MyBooking portal.
Checking the ski pass, there was one adult and one child ski pass purchased for your booking. This is reflected on the ski pass voucher provided prior to travel, available on your MyBooking Portal. For future reference, we also have a 24-hour phone line available while you’re travelling, and our team is always on hand to help resolve issues like this in real time.
We’re sorry to hear that the accommodation itself did not meet your standards. If you’re happy to share further details with us, we would really appreciate the opportunity to investigate this and raise it directly with Interhome.
We do hope you were able to enjoy your time in the mountains.
Kind regards,
Victoria - Customer Support Manager
Easy and saved me money
Easy to use website. Very helpful customer service agent when I needed to call to check something. Call was answered very quickly. Impressed.
12 avril 2026
Réponse : Heidi
Hi Sarah,
Thank you so much for your feedback 😊
Great to hear you found the website easy to use and that when you needed a bit of extra help, the team were quick to answer and able to sort things for you without any hassle. We’re really pleased it left you impressed overall.
We really appreciate you booking with Heidi and hope to help you again soon ⛷️
– Lucy
Customer Support Agent
All went smoothly
Very simple and straightforward to find holidays, flights, transfers, accommodation, ski passes etc through the Heidi website. All went according to plan. We had a lovely time.
12 avril 2026
Réponse : Heidi
Hi Andrew,
Thank you so much for your feedback 😊
We’re really pleased to hear you found the website simple and straightforward to use and that everything from flights and accommodation through to transfers and ski passes all went smoothly. It’s great to know your trip ran exactly as planned and that you had a lovely time 🎿⛷️
We really appreciate you choosing Heidi and hope to help you again soon!
– Lucy
Customer Support Agent
Fabulous holiday! 5*
Fabulous holiday. Booking team were great, always contactable and super helpful. Location was perfect. Accommodation was amazing. A very special week and happy family. Highly recommend 5*
12 avril 2026
Réponse : Heidi
Hi Simon,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear you had a fabulous holiday and that the booking team were always contactable and super helpful throughout. It’s great to know the location and accommodation were spot on and that it all came together for a really special family week 🎿
We really appreciate your recommendation and hope to help you again soon!
– Freya
Customer Support Agent
Horrific experience with dangerous airport transfers
The whole trip would have been great but for the transfers to and from airport. The driver on the outbound leg was appalling, driving late at night at ridiculous speeds, taking blind bends on the wrong side of the road, going the wrong way round roundabouts, texting whilst overtaking at ridiculous speeds highly in dangerous situations, a life-threatening nightmare. Driver on the way back little better, and falling asleep at the wheel. Truly terrifying journeys with carriers that are clearly unregulated and with very poor training and monitoring. Heidi shouldn't be using carriers like that for their passengers, endangering the lives of customers so seriously. For that reason alone, I will not use Heidi again even though the rest of the holiday was good. I don't need to put my life, and the life of my partner, at risk just to get to and from a ski resort!!
4 avril 2026
Avis spontané
Réponse : Heidi
Hi Colin,
Thank you for taking the time to share this feedback. This isn't the standard we aim to provide, and we understand how frightening this must have been for your family.
To be clear, the safety of our customers is our number one priority, and we were incredibly concerned to hear this behaviour from our transfer partners.
So that we can properly address this matter, we please ask that you reach out to us at customers@heidi.com. We can then conduct an investigation into our supplier's actions and ensure that appropriate action is taken.
We do hope that, aside from these transfers, you were able to enjoy your holiday.
Best wishes,
Charlie - Customer Support Team Leader
great quick service
11 avril 2026
Réponse : Heidi
Hi David,
Thanks so much for your feedback 😊
Really pleased to hear the service was quick and everything was dealt with smoothly for you 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Em
Customer Support Agent
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