Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Voir plus
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Lisez les avis des autres
Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Voir plus
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Voir plus
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Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Voir plus
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À propos de l'entreprise
À propos de Heidi
Écrit par l'entreprise
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Coordonnées de contact
63 Queen Square, BS1 4JZ, Bristol, Royaume-Uni
- 0117 457 6000
- heidi.com
4,7
Excellent
5 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great family holiday
We really enjoyed our holiday and everything went very smoothly. Heidi introduced us to a resort we would not have found on our own.
Our only issue was that when making plans changes to our booking were not updated causing quite a lot of confusion and time.sorting it out.
12 avril 2026
Réponse : Heidi
Thank you Rob! Really glad the holiday was a great one and that we could introduce you to a resort you wouldn't have found on your own... that's one of our favourite things to do!
We're sorry the booking changes caused confusion and took time to sort out. That's really useful feedback and not the experience we want anyone to have. We'll make sure it's flagged internally.
Hope the family had a brilliant time and we'd love to help you discover somewhere new again next season! ⛷️
All the best,
Lucy - Customer Support Agent
Smooth
Smooth! Everything about the whole trip went perfectly. From the initial advice (1st time skiing family), to flights, transfers, lift pass and equipment hire!
Exceptional service
9 avril 2026
Réponse : Heidi
Hi Paul,
That’s brilliant to hear 😊
Really glad everything came together so well for your first family ski trip 🎿 From the early advice right through to flights, transfers, lift passes and equipment hire, it sounds like it all ran exactly as it should.
Thanks so much for the recommendation, and we hope to help you again soon!
– Xav
Customer Support Agent
Clear info on web pages
Clear info on web pages - then had one detail question on transport and person on phone answered it
10 avril 2026
Réponse : Heidi
Hi Dave,
So glad to hear this, thank you! 😊
Great to know the website had everything you needed and that the team could help tie up that last little detail too. That's exactly what we're here for!
Hope to see you back on the slopes with us soon! 🎿
Xav - Customer Support Agent
Easy to create a bespoke holiday with…
Easy to create a bespoke holiday with extras included
11 avril 2026
Réponse : Heidi
Hi Jacqui,
Thanks so much for your feedback 😊
We’re really pleased to hear it was easy to put together a bespoke holiday and that having the extras included made everything feel simple and well organised 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Em
Customer Support Agent
Really easy but bespoke way to book a…
Really easy but bespoke way to book a trip. Great service from the team and just the right level of communication (i.e. not flooded with emails/texts, but feel well informed).
5 avril 2026
Réponse : Heidi
Hey Charlotte,
Thanks so much for your lovely feedback 😊
Great to hear the booking process felt easy yet still bespoke and that the communication hit the right balance, keeping you informed without overwhelming you. We’re also really pleased the team looked after you well throughout 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Xav
Customer Support Agent
Great travellers experience
Easy, user friendly experience and very good communication throughout the whole process. Made our holidays very enjoyable! Fantastic residences with all required facilities, in great locations.
11 avril 2026
Réponse : Heidi
Hi Christine,
Thank you so much for your feedback 😊
We’re really pleased to hear you found everything easy and user friendly and that communication was strong throughout the whole process. It’s great to know it all helped make your holidays enjoyable and that the residences and locations worked so well for you 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Lucy
Customer Support Agent
4 day ski trip Borovets
We had a great holiday. Easy to book and all information was provided in good time. I have been to Borovets before so was prepared for the experience, but maybe for people who haven't been before it might be good to let them know that a 4* experience in Bulgaria isn't the same as one in France or Austria for example. Would definitely book through Heidi again.
11 avril 2026
Réponse : Heidi
Hi Mrs. TR,
Thank you so much for your feedback 😊
We’re really pleased to hear you had a great holiday and found the booking process easy with all information provided in good time. It’s great to know everything ran smoothly and that you had a lovely experience overall 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Em
Customer Support Agent
Easy, no stress holiday
Booking was really easy and everything ran very smoothly whilst there.
10 avril 2026
Réponse : Heidi
Hey there,
Thanks so much for your feedback 😊
We’re really pleased to hear the booking process was easy and everything ran smoothly during your trip 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Lucy
Customer Support Agent
Great experience
Great experience. Easy to navigate . Everything needed for a snowboarding holiday . The accommodation was better than expected . One of the best places I have every stayed at for a skiing holiday
7 avril 2026
Réponse : Heidi
Hi Iain,
Thanks so much for your feedback 😊
We’re really pleased to hear you had a great experience and found everything easy to navigate from the start. It’s brilliant to know the trip had everything you needed for your snowboarding holiday and that the accommodation even exceeded expectations, especially when it turned out to be one of your best ski stays 🎿🏔️
We really appreciate you choosing Heidi and hope to help you again soon!
– Freya
Customer Support Agent
Quality company everything from start…
Quality company everything from start to finish was as described and great value , already booked for next year with Heidi
10 avril 2026
Réponse : Heidi
Hey Dan,
Thanks so much for your feedback 😊
We’re really pleased to hear everything ran smoothly from start to finish and that you felt it was great value 🎿 It’s fantastic to know you’ve already booked again for next year too, we really appreciate the continued support.
Looking forward to helping you again!
– Xav
Customer Support Agent
Another smooth and seamless holiday…
Another smooth and seamless holiday experience with Heidi. Even with a flight change everything was amended and every aspect was delivered as per my booking. Customer service were polite and helpful when needing to change my transfer due to a flight change. Looking forward to booking another ski break with them in the future.
5 avril 2026
Avis spontané
Réponse : Heidi
Hi Shona,
Thanks so much for your feedback 😊
We’re really pleased to hear you had another smooth and seamless experience with Heidi and that even with the flight change everything was handled and updated for you without any hassle 🎿 It’s great to know the team were helpful and got your transfer adjusted quickly and that everything matched your booking as expected.
We really appreciate you choosing us again and look forward to helping you with your next ski break!
– Lucy
Customer Support Agent
The team were so kind and friendly
The team were so kind and friendly. Made my partner and I feel welcomed and despite being busy took time with each and every customer
11 avril 2026
Avis spontané
Réponse : Heidi
Hi Kimberley,
Thanks so much for your feedback 😊
We’re really pleased to hear the team were kind and friendly and that you and your partner felt welcomed throughout your experience. It’s great to know they still took the time to look after each customer properly even when it was busy 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Em
Customer Support Agent
Great Booking Service
The booking process was smooth and Freya was really helpful when we needed to make a few post booking tweaks.
We booked everything from Flights, Hotel, Lessons, Passes, Transfers and Equipment and all was very smooth for what seemed a very reasonable price, with huge convenience.
3 avril 2026
Avis spontané
Réponse : Heidi
Hi David,
Thanks so much for your feedback 😊
We’re really pleased to hear the booking process felt smooth and that Freya was able to help when you needed to make a few post booking tweaks 🎿 It’s great to know everything from flights and accommodation through to lessons, passes, transfers and equipment all came together seamlessly and felt like good value with real convenience.
We really appreciate you choosing Heidi and hope to help you again soon!
– Freya
Customer Support Agent
TRANSFER My return journey was stressful as I…
My return journey was stressful as I was not given correct information and waited One hour on my first pick up in the snow with no one to contact.
(I would say however that the girl sat Alpine Fleet was excellent at calling me and explaining the taxi was coming and apologized for the long wait)
31 mars 2026
Réponse : Heidi
Hi George,
Thank you for taking the time to leave us a review.
We’re sorry to hear that your inbound journey was stressful. We completely understand that waiting an hour for your pick-up without any contact would have been an unsettling experience.
In situations like this, we always recommend contacting our 24-hour Out of Hours line, which is available at all times. This number can be found on the MyBooking portal. Unfortunately, I cannot see any correspondence from the phone number we have on file for you. You would also have been able to contact Alpine Fleet directly using the number provided should you have wished to do so.
We are, however, pleased to hear that the Alpine Fleet agent was helpful and contacted you directly to confirm your pick-up time and apologise for the delay.
We hope to have the opportunity to get you back out to the mountains in the future, and thank you again for your review.
All the best,
Booking was easy and very friendly
Booking was easy and very friendly. However, we were not warned that the so called four star accomadation was in fact very basic and that when we arrived at 2115 there was no soap or body wash for 3 people, on roll of toilet paper, no kitchen basics for washing dishes and pans and that everything had shut at 1900 and indeed shuts 1200-1500.
More to the point we had booked at added expense a late flight home leaving at 2115. Lyon airport was just over 2 hours away so we anticipated a pickup not earlier than 1800. We were told the pickup would be at 1500, the time suitable for the 1830 flight thus cutting severely into our last day of skiing. When I protested we were given a lot of BS about road traffic and having to pick up other customers at different locations. In fact the driver changed the collection time three times, said it was nonsense there were other parties to pick up, and also that the road, a motorway all the way, was never congested. So Heidi expected us to wait five hours at the airport!
As it happened the flight was delayed........
30 mars 2026
Avis spontané
Réponse : Heidi
Hi Patrick,
Thank you for taking the time to leave us a review. We’re very sorry to hear that there were aspects of your holiday that did not meet your expectations.
We apologise that your accommodation was disappointing on arrival, particularly the absence of a welcome pack with basic essentials. We completely understand how frustrating this can be, especially when arriving late in the evening when shops may be closed, and after a long day of travel.
In terms of the room standard in situations like this, we always recommend getting in touch with our 24-hour out-of-hours support line, as this allows us to investigate and address any concerns while you are still on holiday. I can see that you got in touch with us via Live Chat out of our opening hours, for which our AI bot sent an automatic message stating to call if you required any assistance.
Regarding your transfer, I can see that a shuttle service was selected. As these are shared transfers, they do involve collecting other passengers travelling in the same direction, and pick-up times can sometimes be adjusted to account for this, as well as traffic and road conditions. For future bookings, a private transfer may offer more flexibility with timings. That said, we do appreciate that a five-hour wait at the airport is far from ideal. In these circumstances, we would again encourage customers to contact our out-of-hours team, who will always do their best to assist.
We do hope that, despite these issues, you were still able to enjoy your holiday. We truly appreciate your feedback, as it helps us to improve our service.
Best wishes
Phoebe - Senior Customer Support Agent
Great support
Great support , offering many options and first hand knowledge.
Our trip was great value and look forward to the skiing!
10 avril 2026
Avis spontané
Réponse : Heidi
Hi John,
Thanks so much for your feedback 😊
We’re really pleased to hear you had great support from the team and found the range of options and first hand knowledge helpful 🎿 It’s also great to know the trip felt like good value and hope you had a lovely holiday.
We really appreciate you choosing Heidi and hope to help you again soon!
– Em
Customer Support Agent
A stress free trip for Spring Skiing in the northern French Alps
We booked our ski trip 6 days before our departure.
Heidi provided us with all the information we required to have a smooth journey to France and onward transfer to our resort. They also took care of our return transfer. The accommodation booked lived up to our expectations.
9 avril 2026
Réponse : Heidi
Hi George,
Thanks so much for your feedback 😊
We’re really pleased to hear everything came together smoothly for your last minute ski trip and that you had all the information you needed for your journey to France and onward transfers 🎿 It’s great to know the accommodation met your expectations and that the return travel was taken care of without any issues.
We really appreciate you choosing Heidi and hope to help you again soon!
– Lucy
Customer Support Agent
Short break specialists
One of the easiest travel companies to deal with. Great recommendations and a super easy booking tool. There aren’t many companies putting together short ski breaks but this is our second booking in 2 years and it’s worked out so well.
9 avril 2026
Avis spontané
Réponse : Heidi
Hi Joanne,
Thanks so much for your feedback 😊
We’re really pleased to hear you’ve found us easy to deal with and that the recommendations and booking tool made everything simple 🎿 It’s great to know your second ski break with us has worked out so well and that you’ve trusted us again for your trips.
We really appreciate your continued support and look forward to helping you plan the next one!
– Em
Customer Support Agent
Réponse : Heidi
Heya Heather,
Thank you for the kind words! 😊
We put a lot of work into making sure the booking process is as smooth as possible, so really glad it hit the mark for you!
Hope to see you back with us soon! ⛷️
Em - Customer Support Agent
Booking with Heidi was great and the…
Booking with Heidi was great and the service through the holiday was perfect. Thank you
5 avril 2026
Réponse : Heidi
Thank you! Great booking and perfect service throughout... really glad it all delivered from start to finish.
We'd love to welcome you back for the next one! ⛷️
All the best,
Xavier - Customer Support Agent
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