Hillary Avis 

It was easy to make an appointment with the fitter Paul Bassett to visit us with samples. He took measurements and advised on the best way to fit the blinds, which samples would be suitable. We placed our order at the same time and he gave us a date for fitting them. When he came back he phoned first to confirm the time, and it took less than one hour to fit them. I am very pleased with the blinds and how they were fit.

I have booked with this unreliable company for 3 times!!!!!!
First one has been cancelled by the fitter because I haven’t answered my phone!!! I was home but busy with work if you come you can ring a bell!!!
So I rebooked, then the advisor said it was a mistake I’m in hospital!
The third one was the same excuse !!!!
Please do not waste your time

Excellent experience from Advisor Miller 116247, good advise on product and punctual service.

I had to write a review I was so pleased with the great service I received from Hillary’s. It was all round excellent. Mr Sergio Picceri was professional without being pushy, gave me advice and answered my questions. Then Gary came to fit the blinds, all done within 2 hours. He was so conscientious about cleaning up after himself. A very polite young man. I cannot say enough about Hillary, excellent service. Would definitely recommend.

Im so happy because something was wrong with my blinds and they replaced with no hassle or cost

I love my curtains but it’s the service that this company provides which makes it stand out. Anthony Reynolds provided an excellent service from the initial consultation and measuring up, to the fitting of the curtains. I had lots of questions and changes to my order but nothing was too much for him.

Christ Fleet 215644

Christ was very helpful and patient with us, he worked to get us the best price and spoke us through recommendations.
It was a very good experience and would use the service.

I am very pleased with my new blinds. Advisor Grain ( Harun ) did a great job from start to finish. I will definitely recommend him to my friends.

Name: Clive Payne
Advisor number: 118476

Excellent professional and customer focused service received by Clive Payne - Hillary’s representative in Plymouth/South East Cornwall.

Great guidance and practical advice given at time consultation. Then very professional installation with a number of snags noted for rectification. Some I perhaps would not have noticed myself!
Thoroughly professional and genuine guy. Someone I would not hesitate to recommend.

Mr Farid
Advisor number 118018
I really liked Mr Farid approach from the very beginning. His advice has perfectly worked for my needs. I am very happy with my blind which is just perfect for my bedroom . Thanks to Mr Farid for his professional touch.

Mr John Bishop
Advisor number 216544
I am over the moon with my new blinds Mr Bishop adviced me on what type of blinds would be better for the each room . They are just perfect . Thanks to Mr Bishop for his professional touch .

The person who helped me with my window blinds was extremely helpful. His name is Harun Hussain. Harun was very helpful, informative and my experience with choosing and buying my window blinds has been a brilliant experience. I am so very pleased with the outcome and would have no hesitation in recommending this lovely man. The window blinds look great and I am more delighted that the heat is also kept in much more than I expected.

We spent a lot of money with Hillarys buying shutters for our house. Less than a year later they have started to fail, the internal ratchet system is broken. They are in warranty but have been told they can’t be fixed. hillarys have had to re order the panels that are broken. This all done over phone no one has come out. We are now told that lead time is 5 months for replacements so we are unable to close the shutters for 5 months.we have complained and asked why warranty work is not prioritised to be told they have no control over the manufacturing and timing of making the blinds. So please be aware of this when considering who to buy your blinds from. I wish we had gone local or with a company who made in the uk.

You couldn’t write this! Ordered day and night blinds. After an extended wait they arrived. Two were too big, one was damaged and one had a faulty motor! The gentleman installing resent orders to replace the faulty blinds and motors, 5 weeks later he received the new blinds and guess what, incorrect blinds sent (all with chain pull’s) and no motors!!!!!! We by this point we’re livid. He attempted to get the motors by post only to be told by Hillary’s that new blinds would have to be sent and that it would be another 3 weeks, al in all we have waited over 4 months for blinds, had missed appointments, incorrect and damaged blinds sent twice. I am at a complete loss now with this company and they have 7 days to sort this utter mess or cancel the order and give us back our money. Please take this as a caution if you are thinking of ordering blinds and don’t want the carnage we have had to go through - go else where!!!!!

Excellent service from start to finish with John Meyer-Lopez - MIDDLE (116508). Fitted in appointments to suit us and gave helpful advice to prevent us making a bad choice.
Thoroughly recommended. 👍

do not use Hillary's blinds
so after Hillary's received my photos of roman blind almost an inch too short and half an inch too short on one side of blind, they agreed to re measure and sort me a new blind, lots of phone calls to get to this, plus a wasted morning off work for a guy to come to put a screw back in that had come out with wall plug may i add, when it was a blind that needed making bigger and i was told they would send someone to re measure, this guy also said he didnt want to get involved he wanted to just put the screw in ha ha ha Jeeze he saw how short it was

so appointment was made for today Monday 5th sept at 3pm to 6pm, I called Hillary's at 4pm to confirm they said yes he will be with you, I called again at 4.55pm knowing they close at 5pm, lady came on phone and said she would call fitter and at 5pm she cut me off time they finish work i may add

still had no call from fitter and time now is 6pm, no fitter turned up

this has been since Aug 18th Hillary's have had my money, please do not use this company they lie and grab your money, the work they do is just awful, my blind is too short and the width is too short, a wall plug and screw hanging out on same day it was fitted

now i am looking forward to your reply this time, YOU WILL NOT WIGGLE AROUND THIS

Despite previous reviews here by myself my issue is still NOT sorted, I am
Still no further forward from what I was when I ordered my shutters in august 2021!!! Fabian called me on Monday last week and promised me he would call on Monday 8th august at 11am, we are now Wednesday 10th august at 7pm and still no phone call. I want this case escalated to the highest possible manager and a call back within 24 hours. Truly shocking customer service, anyone thinking of ordering from Hillary’s…don’t bother. I initially ordered my shutters in august 2021 almost one year later the job has still not been completed. This is despite me calling, emailing leaving reviews on here. What do I have to do to get someone from this company to take ownership of my case. Please don’t tell me “my account remains high priority” like you have done on the past as that’s rubbish because if it was a high priority I would have had my issue resolved. Discusting.

Great Blinds, great service, great installation. Very happy.

One small issue which was resolved quick as chips when I spoke with customer service agent Maxine.

I would recommend Hillarys to anyone.

Five stars 😁

A really disappointing experience. Four appointments made and the rep didn't turn up to any of them. The first was fully understandable and he rang. The second he rang again to rebook it due to a migraine. The 3rd ge didn't turn up but told the office he came Friday and there was no one in. We were in but weren't expecting him anyway as the appointment was Saturday. I gave him one more chance to turn up yesterday. I had several texts and emails reminding me if the appointment and guess what ge didn't turn up. On phoning the office they have no record of these appointments apart from the first one and then one tomorrow which I didn't know anything about. It is so bizarre I couldn't even have made it up. I believed Hillary to be a good firm and I feel totally let down.

I have just asked our surveyor / fitter to leave our premises! We bought a park home just under 3 months ago so that we could take early retirement and enjoy life a little. We order nearly £3000.00 worth of blinds over 2 purchases.
The first installation of vertical blinds to the conservatory didn't go that well and we had to have a rep come out and rectify the fitting but, the issue was more of bad fitting and irritation and no major concerns.
Today the installer turned up to fit 6 day & night blinds, like I said we live in a park home, this is of timber construction. The fitter started to use a 'hammer' drill using a 5mm drill bit into 5mm marine ply, he then went on to insert raw plugs into a cavity! The only thing keeping the blind up is the plastic of the plug. He did not measure the gaps between the brackets and they weren't straight / central. When questioned he said he hadn't used a hammer drill, but that's all he had, that he didn't use raw plugs but, he clearly had you could hear him tapping them in! After heated debate we asked him to leave and have escalated this to complaints, awaiting a response so far negative correspondence.