HS LEGAL SOLICITORS Avis 

Team was good. System was user friendly & easy to upload information/documents

I had an excellent experience with Mr Jawad Mahmood and their team while arranging my mortgage. From start to finish, they were professional, efficient, and incredibly supportive.
They kept me updated at every stage, explained all the documents clearly, and responded quickly to any questions I had. I truly appreciate their hard work and attention to detail. I would highly recommend their service.

Great service definitely worth the money.

From the beginning to the end, this company provided an amazing service in the sale and purchase of our property. Everything was made incredibly easy, Their online forms were very user-friendly, which made the whole process less stressful. Any questions we had, they always got back to us within 24 hours. We cannot recommend them highly enough.

Great communication and prompt at responding, don’t phone as you will not get put through, just email and you get a response within a few hours which I was happy with, our sale took for ever to go through but it was 100% the buyers solicitors that slowed things down, I would use HS Legal Solicitors again for sure.

Absolutely top-notch. Will be hiring again very soon!

I used this company( although it seems to only be one solicitor, supported with what I have found to be inept case workers) for purchase/sell conveyancing last year and await a legal ombudsman review into my complaint. I initially complained to the solicitor about his companies service re below but received no reply. Issues as follows;
-Emails were sent to me from the personal email address of the solicitor with no signature, meaning I didn't know who I am corresponding with or how many different case workers. I requested that emails sent to me were signed, but this was ignored.
- An email was sent to me from this account confirming my completion date (again anonymous) so I booked a removal company. The email was incorrect as contracts had not been exchanged. This confirmation resulted in an additional cost of £420 for removals as I had to change the date. The solicitor, or their case workers, tried to defend their position by another anonymous email stating the date was for my purchase only...however this had not been agreed with any of the other parties and they had not completed all the required steps to do so -nothing signed whatsoever or agreed. The email from HS legal solicitors was fantasy. They also updated the incorrect completion date for both purchase and sale on their conveyancing portal which customers have access to, and both sale and purchase had to be completed on the same day.
- Because of their false date they also billed me for an extra bank transfer fee for release of the mortgage funds from the incorrect date they had provided...as they forget to cancel the release of funds. I got this fee back eventually.
- I have never been able to speak to the solicitor or had signed correspondence from him. He never answered the phone, Whats Apps messages or replied to emails.
-I rang the HS offices numerous times and requested to speak to my solicitor. I have never been put through successfully and my calls never returned by the solicitor, despite specifically asking to speak to my solicitor. Instead I have received emails from - I don't know who they were from, as they were not signed, apart from one case worker I had sporadic interaction with. I have no evidence this solicitor actually exists or works from the Colchester office, or if any of his case workers do.
- To add insult to injury, on moving day, after completion, there was a surplus of funds to be paid to me from HS solicitors, Despite chasing that afternoon, when the office was still open, I was not sent the money. An email reply to me said the finance dept was dealing with it. When I spoke to reception they told me there is no finance dept. I finally got the money the next day after more chasing.
I await an update from the legal ombudsman after complaining to them.
Summary -If you want a solicitor who won't return any communication, relies on case workers who won't say who they are, and you don't know who you are communicating with or their level of experience, want to risk relying on completion dates without foundation, costing you financially, your money not being sent to you on completion day, inaccurate billing, and a solicitor who does not have the basic decency reply to complainants, this solicitor is the man for you. It is almost funny looking at his replies to others who have complained, and the length he goes to, to defend himself. If he took this time with my case and others, perhaps issues would have been resolved, but as I have written, I don't actually know if the man exists...

From the beginning we instructed them for our property sale, HS Legal have been excellent in communicating at all stages. Their processes are very clear and precise, and also thay have been very proactive when necessary.
We would have no hesitation in recommending them.

HS Legal were excellent to deal with. They responded to all my emails and phone calls promptly, and I always felt well informed throughout the process.

They were also great value for money — significantly cheaper than other quotes I received, without any drop in service quality. I would happily recommend them and would use them again

After being snubbed by my previous solicitor, HS Legal Solicitors stepped in and helped resolve my conveyancing process.
Thank you Jawad and him team for providing clarification where needed, handling my situation professionally and efficiently.

Despite depositing funds a day earlier than requested, on the morning of completion after 10.30 there was an email asking for confirmation that we wanted to complete that day which I saw only by chance and replied immediately asking for funds to be sent asap. There was no previous indication that I would need to reaffirm my decision on the day of completion. We had earlier in the week confirmed on four separate occasions that we needed to complete on the previously agreed date.
The funds for completion were transferred at some time well after midday and completion was only confirmed after 15.00 at which time we could collect keys and only then begin the house move in twilight and darkness. Come on legal-hs, how would you like to be treated like this?
Were you trying to hand on to funds as long as possible?
This single act really screwed up our day.

I have just completed a lengthy and complicated conveyance on a property in Burnley with HS Legal.
This matter required a lot of work and numerous chase ups and providing the purchaser with additional information.
I would highly recommend Mr Jawad Mahmood and his team.
I think they have done an excellent job. I was fully informed all the way through and they were very proactive in bringing the sale to its happy conclusion.

Process from start to finish was handled very efficiently. Highly recommended. Thank you so much!

Great experience with this company, Jawad kept me up to speed at all times, very professional & excellent communication, definitely recommend this company

Jawad Mahmood and his team were amazing. There was great communication throughout and Jawad was professional and kind. On the day of exchange he stayed late to help us get everything through for my mother’s purchase which was above and beyond the call of duty. As she has dementia he had to liaise with three attorneys for the LPA which made it a complicated case. His assistance was greatly appreciated at a very challenging time for us. Thank you Jawad and well done for getting us across the line. What a star.

Highly Professional, Helpful and accommodating team. Very reasonable and competitive conveyancing charges. Provided regular updates through emails & online portal, and responded promptly in urgent need of the hour.
Thank you HS Legal Team
Regards
Jatin

The Team at HS Legal are brilliant! I had a shared ownership to sell. Jawad and the team were diligent, helpful , friendly and competent. They always kept me informed throughout a slightly more complicated process. I highly recommend HS Legal and I would not hesitate to use there services again. There fees were reasonable and the price they quoted was exactly what I paid.

Jawad Mahmood was so efficient at responding and getting this sale though quickly. Always responded to my questions within an hour or two. The best solicitor I’ve ever used. I have already placed 2 more purchased with him to do the legal work.

Such a great team very professional and handled all my questions and queries with speed and look after my interests 100% would definitely recommend using them again.

Great and very professional service, everything was done quickly. Thank you