Hampshire Trust Bank (HTB) Avis 

It was easy to set up the 5 year bond,the interest rate is good & I can take the interest each year which is what I wanted . The only issue was I was asked to log in to my account for important infomation & when I did there was nothing I needed there?? As its a 5year bond and interest is paid to my regular Bank Account I dont need to log on.
You are not alone with this many companys banks etc want you to do this or have there app when we we don't nessessary need these things for our needs

It's a savings account selected for higher interest rate on the day.

I have had a savings account with this bank for about 12 months. Opening and operating the account has been entirely online, and everything has been trouble free.
So why only three star? Because the bank 's automated system likes to send SMS text notifications in the early hours of the morning (around 02.30 am). I have contacted the bank about this, but while suitably apologetic, they write that this is beyond their control. Personally I think that accepting that their system disturbs customers at such an antisocial hour is a strange way to do business.

Very convenient and easy to apply for whatever scheme you want. Responsive too.

Straight forward setup.
Easy to use online banking experience. Customer support. Happy so far.

Fast,efficient , friendly and responded to my request for an email statement for a HMRC return without hammering me with technical terms that I wouldn’t be able to understand.The call handler even asked me if I needed one for the last financial year !!!!! What an amazing service to the customer. Well done.

I tried to open a joint term investment account with my partner. The problem occurred with her trying to verify her identity, an activity she did without problems (with exactly the same documents) with another banking institution.
I am unclear about the processes used by HTB so difficult to make comment on what has failed here. If AI is being used verify documents (in photo format) then it may be possible that the image cannot be reviewed. But the document in question here was clearly legible to my partner and I when we reviewed it

Good service. Fast and efficient for opening a business service account

Used Hampshire for business savings, (not personal).
With business savings, there is no online access to statements and you have to phone up for statements to be posted out. Having had to do this a few times, it's disappointing how often the wrong statement is posted or not at all.
They really need to invest in giving business savers on-line access now.

Apart from that, happy to recommend and would use again if rates were market leading.

P.s. Since original posting,I have spoken with Hampshire Trust who inform me that for new business savings accounts that on line access is finally available. That will make things much better from here.
I have a personal savings account with on line access already and have never had any issues with that and in fact would highly recommend for the market leading rates.

Really quick experience setting up accounts

Good communication and great rates for savings

Easy to open account online. Polite staff when answering a query I had - great to speak to a person

Smooth process in joining and operating my account. Not issues to date, hope it continues.

Highly recommending Hampshire Trust Bank for our new charity bank account. The process for setting up the account was very straightforward, the online banking is easy to sign up for and navigate, and communication from the team has been helpful and efficient.

I find that the application process easy & efficient.

Easy to provide the requested information.
Communications and updates were prompt and helpful.
Thankyou

We use HTB to keep our community project funds in an interest bearing account. The major banks are poor for this purpose, it was great to deal with HTB - simple process and a fair return.

The HTB has been a very positive experience for us. They have been straightforward to deal with, quick in their responses to queries and open our accounts without any delay once they were satisfied after all the checks they are compelled to do.

All in all, very happy so far with the treatment of our, not necessarily straightforward, requests.