Hull Fibre Avis 

Very pleasant youngman, and very helpful and knowledgable.
Looking forward to getting a faster speed on the internet now, all makes sense now, why it kept just going off whilst watching a movie or series.

Been with Hull Fibre for over a year now and never had any issues. Dan explained the process really well during sign-up and made it really easy. Would recommend.

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I recently spoke with Hull Fibre and had a really positive experience, especially thanks to Liam B.

Liam took the time to personally get in touch with me, listen to what I was looking for, and understand my situation. Rather than simply offering a standard package, he actually worked with me and came back with a different offer that suited my needs much better.

I really appreciated the personal approach and the fact that Liam listened and made the effort to find a solution. It made a big difference compared with my previous experience with KCOM.

Excellent customer service from Liam B professional, helpful, and genuinely willing to go the extra mile. Highly recommended! ⭐⭐⭐⭐⭐

Internet service went down late one evening..Made a phone call early next morning, got great advice from Liam within 24'hours service was back up and running..

I've been with Hull Fibre now for over 2 years. The service I've received has been absolutely fantastic.. I've no intentions of moving to any other provider...Many thanks to Liam B for his professionalism and the banter🙂
Thanks guys,keep up the good work👍

Great company, great service

Dan the sales manager really helpful and the installation team were really good.

Switched from KCOM to Hull Fibre and couldn’t be happier. The whole process from signing up to installation went smoothly and was completely hassle free. Dan, who sorted everything out, was absolutely amazing, friendly, helpful and professional throughout. Would definitely recommend Hull Fibre! ⭐⭐⭐⭐⭐

I recently had my WiFi all sorted by Dan. He was very helpful and polite… I would definitely recommend

We had an issue with our property to get the broadband installed as we live in a pre fab bungalow with plastic render on the outside.

The staff at MS3 Networks and Hull Fibre have been absolutely incredible all through the journey.

I did have to drill into the bungalow myself for the wire to go through but I didn't mind doing that and the only reason for that is because of their insurance and they didnt want to damage the render.

I had the install finally done yesterday and I had an issue with connection so I spoke to Jacob Pearson this morning as soon as they opened and he was so incredibly helpful.

They was so understanding that my son was hospitalised when I first ordered the broadband with Autoimmune Disease and they are the best provider in the country by a country mile.

Thank you all of you for all your support and kindness. I can't wait to get back from Leeds today and swap from my Virgin Media internet to Hull Fibre 😊

From the very first time Dan knocked on my door he has been brilliant. No problems with my wifi. I was struggling with a good ps5 connection recently, so he came down and spent time sorting it and now i have a 5g connection. Thank you so much as always!

Was having a couple of problems with my internet speed so I contacted them and police women on the phone to my shock said are you available now as we have a technician in your area who can be with you within 15 mins so I immediately said yes please got off the phone with the women and within 5 mins the technician was knocking on my door and he was absolutely brilliant he plugged his laptop into router did his magic and sorted my problems straight away he explained he had changed our WiFi channels and also set up my WiFi booster properly I say properly because I thought I'd already set it up correctly but I hadn't absolutely brilliant and my speeds have improved massively absolutely brilliant company recommended 100%

Switching from kcom to hull fibre was pretty easy. Dan who works for them came round and explained everything the next day we had the router. We had a couple of difficulties with the outside line but they soon sorted that as soon as. As soon as we had an issue they sorted it straight away. Good customer service especially Dan. Polite and made us understand everything, explained everything well. They made switching feel very easy and well. Thanks again would defo recommend.

They were patient, professional and was quick to resolve the issue.

We signed up with Hull Fibre in October 2023 shortly after MS3 were installed in the area. In the beginning things were fine - an improvement from the copper connection we had with KCom that they couldn't/wouldn't improve. Our package with HF also included the landline, and that's where the first issue began.

Every call was crackly and poor quality. We changed the phone handset, and there were no improvements. Eventually, we gave up using that, and as soon as we could, that was cancelled. Not great, but a small blip all things considered - we were still paying less than with KCom, for a supposedly improved internet connection.

Except it wasn't that much of an improvement.

The next issue was the speed of the connection. For a 1000Mbps connection, we should expect better speeds than 80Mbps in the next room over from the router, however that's all we could get. Any further away and the speeds dropped much further - 25Mbps in a bedroom, for example.

This information was all provided to Hull Fibre in late 2024, with screenshots, when a relative was working at MS3, however after they left there, communication between us and Hull Fibre stopped - perhaps the expectation that a company would contact a customer about a fault is too much.

This fault was reported again in March 2026. An MS3 engineer attended, did some work externally, and left. The speeds did not improve, if anything, they got worse. For reference, I have speed test results getting 25Mbps on a contract that should be much faster.

Towards the end of June, 2026, we received a call from Hull Fibre to advise that at the end of our contract, the price would be going up from £38 to £40.

That would be fine except we were on a two year contract in October 2023, so it was eight months out of contract at this point, and we still weren't getting the expected speeds, and the price was going up.

Trying to call Hull Fibre has also become increasingly difficult, and with the AI system they've implemented. It seems the only way to get through is to talk to accounts. I will give merit that the girls in accounts couldn't be more helpful, they do everything they can, however the rest of the service is what lets it down.

The move to Squirrel was fast, easy, and when needing to contact them, they answered quickly and were happy to help. It's the same MS3 fibre, the same ONT on the wall, all that has changed is the router - and we're now getting speeds of almost 800Mbps where we were previously getting 80Mbps.

With that vast improvement, I cannot recommend Hull Fibre at all. While their accounts staff are helpful, that doesn't make up for the clear decline in service, while the price increases.

Great service always willing to help if needed always polite and friendly customer service excellent 👍 would definitely recommend to friends and family cheaper than all other companies well done to everyone involved 👍 😀

I have been with Hull Fibre for around seven months. Up until recently, the service was generally reliable apart from the occasional dropout. However, if you ever need to contact customer support, that's where the real problems begin.

During the recent hot weather, my internet connection has been intermittently dropping out. I have tried contacting Hull Fibre through both their website and by phone, but I've been blocked by their AI chatbot and AI phone system. To make matters worse, the phone assistant struggles to understand the Hull accent, which is frustrating for a Hull based provider.

I've called several times, been given support ticket numbers and promised callbacks that never happened. My internet has now been down for two days, and I still haven't been able to speak to a member of the support team.

Support appears to be unavailable after 5pm or at weekends, which means if your connection fails on a Friday evening, you could be waiting until Monday just to report the fault.

I understand that faults happen. Extreme weather, equipment failures, and accidents can all cause service disruptions. The real issue is the lack of accessible customer support and communication when those faults occur. Customers should be able to speak to someone, receive updates, and have confidence that their issue is being dealt with.

Based on my experience, I would recommend looking at other providers before choosing Hull Fibre. You may pay slightly more elsewhere, but reliable customer service and faster response times are worth it. Do your research before signing up.

Edit: We were without internet from Friday to Monday and have still had no contact from the tickets we raised over the weekend. We managed to get this resolved another way, but not through Hull Fibre.

Really happy with the service. Rang this morning to fix my wire I accidentally broke and they were here by mid day fixing it for me. Jordan was really helpful on the phone and the engineer who came was very friendly too! Thankyou!

Ever since getting Hull fiber I've not had major issues, only small ones which with a simple call was corrected or fixed. They're super friendly and always happy to help.