I had issues with the reach of my WiFi and got help straight away from Jacob and Liam as I rang technical support first and then - after realising that I had bought and old version of eero - customer... Voir plus
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My partner had moved into her new house in Hull and needed to have broadband connection. I phoned Hull Fibres on her behalf as she is dyspraxic and can find calls like this difficult because they ca... Voir plus
Best internet around in my opinion ! I’m saving £50 a month for the same package I had with previous provider ! Allways quick to answer the phone so your not sat on hold for an hour like Kcom ! T... Voir plus
Just spoke to Liam b at hull fibre seemed like a very pleasant guy very polite and focused well on his customer services was a pleasure chatting with him he's a credit to the company.
À propos de l'entreprise
Écrit par l'entreprise
Hull Fibre is a new ISP based in Hessle, East Riding of Yorkshire. We are providing Gigafast broadband at low prices to residents and businesses in Hull and the surrounding areas.
Coordonnées de contact
Salisbury House, Saxon Way, Hull, HU13 9PB, Hessle, Royaume-Uni
- 01482574574
- hello@hull-fibre.co.uk
- hull-fibre.co.uk
4,7
Excellent
312 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Best network upto now ive had in hull
4 juin 2026
Avis spontané
Réponse de Hull Fibre
Hi Adam, we are delighted to hear that - thank you for your 5 star review, we really appreciate it!
Absolutely rubbish company
Absolutely rubbish company. Complained about signal strength and it not reaching the bedroom, for size context we live in a 1 bedroom flat. They blamed the location of the router (which they installed) and said their only obligation to us was the signal to the router and nothing else. Told them it was a new issue yet they still blamed the location of the router and other peoples WiFi who live around us. Offered to sell me a better router at £5 a month or £7 a month for the even better one! So I asked to terminated my contract, they offered a 2 week trial of the router for free, I accepted and then never heard a thing off them!!! 5 weeks later I emailed them again. Again no response so emailed again, again no response. In the meantime my wife tried to sign up to squirrel broadband, because they both run off ms3 they blocked the move. Said they wanted to work with us to sort it out so once again spoke to the technical team, they were still saying their only obligation was to the router anything after that is not their responsibility! They offered to charge me for a cable and the postage to move the router to another location and I said I wanted to end the contract because the service was rubbish. Yet they have now taken another payment! Funny how 3 mobile broadband manages to reach the bedroom that is not even fibre!!!
4 juin 2026
Avis spontané
Jordan was very helpful and polite and…
Jordan was very helpful and polite and I was kept updated on the progress of the problem
Thanks jordan
19 mai 2026
Avis spontané
Réponse de Hull Fibre
Hi Phil, thank you for your 5 star review - we really appreciate it! It's never ideal when problems arise but we're delighted that Jordan could politely and promptly work towards a solution for you.
Jordan was extremely helpful
Jordan was extremely helpful and made sure my WiFi was set up and working as it should be. There was a hiccup with the installation initially, however he sent an engineer out within hours of me speaking to him and I’ve not had any issues since. Far better than the service at Connexin!
6 mai 2026
Avis spontané
Réponse de Hull Fibre
Hi Pete, thank you for your 5 star review - we really appreciate it! We're delighted to hear you appreciate our service and will pass on your kind words to Jordan!
Excellent service
Jordan was very helpful and prompt with all his replies to my concerns. Nothing was too much trouble. He kept me updated with each step along the way. Very pleased
13 mai 2026
Avis spontané
Réponse de Hull Fibre
Hi Hannah, thank you for your 5 star review - we really appreciate it! We're delighted that you were updated and supported every step of the way!
Absolute fab customer services from…
Absolute fab customer services from somebody called jordan, was fast getting somebody out then I couldn't make the appointment and he tried his best to get them back out same morning and did! All fixed now. Thank you.
12 mai 2026
Avis spontané
Réponse de Hull Fibre
Hi Lisa, thank you for your 5 star review - we really appreciate it! We're delighted Jordan went the extra mile to ensure we could get an appointment to suit you.
Jordan was very helpful and clear
7 mai 2026
Avis spontané
Réponse de Hull Fibre
Thank you Lisa for your 5 star review - we really appreciate it! We're delighted that you found Jordan so helpful and clear in your conversation!
Jordan was amazing
Jordan was amazing. As soon as I logged my problem I jad received an email within minutes asking for images and he helped me so quickly. Very fast at replying back to me. Reassured me it was all taken care of and kept me updated throughout. Can't thank him enough. He's an asset to your team. Thank u so much
7 mai 2026
Avis spontané
Réponse de Hull Fibre
Thank you Leanne for your 5 star review - we really appreciate it! We're delighted that you had a great experience with Jordan on our support staff as we resolved your issue promptly!
Jordan on customer service was…
Jordan on customer service was brilliant, started getting the problem sorted even though I couldn't get home from work.
Saw the issue through with the engineers.
Kept me updated all the time by phone, messages and emails.
Friendly and helpful, efficient. Explained everything.
Brilliant service from Jordan, customer service will keep me a loyal customer.
22 avril 2026
Avis spontané
Réponse de Hull Fibre
Thank you Eve for your 5 star review - we really appreciate it! We're delighted our customer service is what sets us apart for you!
Jordan is an asset to the team
Jordan is an asset to the team, really helped with the issues i was having regarding my broadband and went into detail of the options i had. Really good communication skills and easy to talk to!
13 avril 2026
Avis spontané
Réponse de Hull Fibre
Hi Georgina, thank you for your five star review - we really appreciate it! He absolutely is! We're delighted you had such a good experience speaking with our support team and that Jordan could guide you through options with detail and clarity.
Speed upgrade.
I was already with Hull Fibre and asked them if it would be possible to upgrade my speed. They responded to my email by phoning me, and the lady I spoke to was an absolute star – courteous, polite, and very efficient.The upgrade went smoothly with only a minor hiccup, but tech support has been amazing. They knew exactly what the issue was and sorted it with minimum fuss. 10 out of 10 for me – couldn't recommend them highly enough – and my 2.5 gig connection is amazingSpecial thanks to Jordan from tech support, who really knew what he was talking about and kept me informed every step of the way. Superb service!.
9 avril 2026
Avis spontané
Réponse de Hull Fibre
Hi Michael, thank you for the 5 star review - we really appreciate it! We're delighted you're enjoying your upgraded speed and had a great experience with our team!
I was unsure about changing from virgin
I was unsure about changing from virgin to hull fibre or to any one for that matter but I was assured it would work with my eero 7 max system I had to change some settings that hull Fibre took me through and they are working great I have found them to be very helpfull and now so happy I changed over with faster speeds and save money at the same time
18 février 2026
Avis spontané
Réponse de Hull Fibre
Hi Harry, thank you for your 5 star review! It's great to hear that you are happier having made the switch and we're delighted to provide that helpful service to assure you along the way!
Had a problem with out ONT box…
Had a problem with out ONT box overheating and needed to be moved. Excellent service from Jordan who had the issue resolved within 24 hours.
11 mars 2026
Avis spontané
Réponse de Hull Fibre
Hi Sarah, thank you for your 5 star review - we really appreciate it! We're delighted that we could resolve this issue for you in a timely manner and will pass on your kind words to Jordan.
Do not leave Hull Fibre for a cheaper…
Do not leave Hull Fibre for a cheaper offer elsewhere even if you feel pressure from cold callers or online switching services.
Have always had great service with them and the price is amazing for what you actually get.
I accidentally switched providers to another MS3 provider BeeBu and just migrated on the 5/3/26 1pm by 1pm 9/3/26 I was back trying to get with Hull Fibre after no service from the new provider. Left without internet after the migration.
Quick email for advice and I’ve now started the process of joining back with Hull Fibre who are the best around. I know they will do what ever it takes to get me up and running in no time again.
Really don’t no why I clicked accept when I was looking around should have just kept with Hull Fibre in the first place.
Lesson learned when you have something good at home don’t stray away for brighter cheaper deals.
You pay for what you get and £40 is a bargain for the service and speeds and local customer service.
Don’t be a Steven and switch its really not greener on the other side. Stick with Hull Fibre
9 mars 2026
Avis spontané
Réponse de Hull Fibre
Thank you for leaving a 5 star review and sharing your story - we really appreciate it! We understand that people want to get the best deal for their broadband and we're delighted that our service and speeds represent true value for you and were key factors in returning to us.
Really competitively priced
Really competitively priced, occasional lag when online gaming but nothing that isn't manageable or too frustrating.
7 février 2026
Avis spontané
Réponse de Hull Fibre
Hi James,
Thanks so much for the great review! We’re really pleased you’ve found us competitively priced.
We also appreciate the feedback on the occasional lag while gaming — if you ever want a hand optimising your setup, our team will be happy to help.
No support service. Lost a loyal customer
Internet went down for the 4th time in 2 weeks. This time on a Saturday. Phoned. Spoke to someone who said a member of the technical support team will be in touch as no support available during the weekend. Absolutely disgusting. You have lost a loyal customer with your attitude. My tv runs off the Internet. Edit: not good enough hull fibre.
7 février 2026
Avis spontané
Réponse de Hull Fibre
Hi Daryl, we’re sorry for the disruption and frustration this caused. We do offer weekend support, however in this case the outage was caused by an external fault and this was fully resolved on Monday.
We understand how important your connection is (especially when your TV relies on it) and we appreciate your patience while this was fixed.
Customer care and service
Customer care and service from this supplier is amazing. Having had issues with the network in my home, a site visit was arranged. Jordan came out and spent time in getting the system, network and equipment to work in full function meaning less down time and better connectivity.
Would recommend to any family and friends
29 janvier 2026
Avis spontané
Réponse de Hull Fibre
Hi Robert, thank you for leaving a 5 star review - we really appreciate it! We're delighted Jordan from our support team could help you get the best out of your network at home!
Excellent
Very polite, friendly, informative and knowledgeable. Excellent service. Thank you very much. 😊
21 janvier 2026
Avis spontané
Réponse de Hull Fibre
Hi Rachel, thank you for your 5 star review - we really appreciate it! We're delighted our broadband team delivered an excellent experience for you.
Honestly the best internet provider in…
Honestly the best internet provider in hull great speeds and customer service
27 décembre 2025
Avis spontané
Réponse de Hull Fibre
Hi Karen, thanks for leaving a 5 star review - we really appreciate it! We're delighted to be able to provide you best-in-class service for your internet.
WiFi signal
The tech guy helped with my issue and so far all is good again, great help
5 décembre 2025
Avis spontané
Réponse de Hull Fibre
Hi Charlotte, thank you for leaving a 5 star review - we really appreciate it!
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