I had issues with the reach of my WiFi and got help straight away from Jacob and Liam as I rang technical support first and then - after realising that I had bought and old version of eero - customer... Voir plus
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My partner had moved into her new house in Hull and needed to have broadband connection. I phoned Hull Fibres on her behalf as she is dyspraxic and can find calls like this difficult because they ca... Voir plus
Best internet around in my opinion ! I’m saving £50 a month for the same package I had with previous provider ! Allways quick to answer the phone so your not sat on hold for an hour like Kcom ! T... Voir plus
Just spoke to Liam b at hull fibre seemed like a very pleasant guy very polite and focused well on his customer services was a pleasure chatting with him he's a credit to the company.
À propos de l'entreprise
Écrit par l'entreprise
Hull Fibre is a new ISP based in Hessle, East Riding of Yorkshire. We are providing Gigafast broadband at low prices to residents and businesses in Hull and the surrounding areas.
Coordonnées de contact
Salisbury House, Saxon Way, Hull, HU13 9PB, Hessle, Royaume-Uni
- 01482574574
- hello@hull-fibre.co.uk
- hull-fibre.co.uk
4,7
Excellent
312 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great experience
Great experience so far. Liam was very helpful in explaining my different options and the deals available. Much cheaper than KCom for comparable package. Booking the installation was very easy - and they were so helpful in rearranging when I realised I'd double booked the original date with a work commitment.
18 octobre 2023
Avis spontané
Easy switch
Reliable internet, great customer service and decent price! Very pleased since I made the switch from Kcom to Hull Fibre and it’s a lot faster internet than I was getting before.
12 octobre 2023
Avis spontané
We live in Hessle and have a no cold…
We live in Hessle and have a no cold calling sign in our window, today this was completely ignored by this companies representative whos attitufde when I pointe this out to him was dismissive, I wont be using you based on this experience alone.
7 octobre 2023
Avis spontané
Réponse de Hull Fibre
Hello David, we sincerely apologise for this negative experience and any inconvenience this caused you. Respecting our customers' preferences is of utmost importance to us, and we understand how frustrating it must have been to have your request ignored. We have addressed this situation to our team, and have stressed that they must not do this in the future.
Smooth transition
Smooth transition throughout the process.What Hull’s been missing a serious rival that gives better service , speeds and fair pricing.Best move I’ve made.
21 juillet 2023
Avis spontané
Great!
Only just switched over but so far so good. Excellent service from Mark explaining what deals Hull Fibre could offer me, the neat burying of the cable to my house, the fitting of the box and router inside, to the clear information given of who to contact regarding technical or other problems should they occur. All very efficiently done... and of course much cheaper than KCOM!
4 octobre 2023
Avis spontané
Better than kcom
Had my router and all that fitted about a week ago and the 1000mps had only kicked in yesterday. Trying to do anything online would cost me my mobile data because of how horrendous the connection was (15mbps on my 5G phone) As long as the internet keeps up I have no real reason to complain, better than kcom by miles.
5 octobre 2023
Avis spontané
Glad I made the move!
Really happy so far, faster speeds, £20 a month cheaper than KCom, WiFi Luke called round the day before to give me the router & talk me through the set up. Great service all round, I'm a happy bunny 😁
16 août 2023
Avis spontané
Great service
10 août 2023
Avis spontané
Best move ever
Had a hiccup on instalation day but the fault was with the cable not the instalation but the guy was at my door at 8am next morning and was up and running within half hour. Best move I've moved from k com faster speeds and cheaper per month.
1 septembre 2023
Avis spontané
Moved from KCOM best move ever
Moved from KCOM best move ever , had initial external installation problem but Steve and Brett went above and beyond to get it sorted but prior to this several calls to customer services to inform them of problem , these ladies were lovely, listened and dealt with issues quickly and very reliably.Huge difference in quality of the internet speeds and great prices compared to KCOM
11 août 2023
Avis spontané
Moved from k com much cheaper and much…
Moved from k com much cheaper and much faster speeds a+++++
1 mars 2023
Avis spontané
Better than kcom
Life happens and I had to move back home, needed the internet and Hull Fibre offered a better deal than KCOM. Only had some teething issues in the beginning, and even then there was always someone available. Customer service is very good, unlike when I was with KCOM. Cannot fault the company or staff, all have been very friendly and support is always available
24 août 2023
Avis spontané
Move to Hull Fibre from Virgin media…
Moved over to Hull Fibre from Virgin Media and so far not been disappointed with the broadband service. Great customer service, from explaining what's available to the actual fitting of the fibre cable and router. Installation team were very thorough. Would definitely recommend.
Eric Drinkall
19 juillet 2023
Avis spontané
So far so good
So far so good. Moved over to Hull Fibre from KCom and not been disappointed. Great customer service, from explaining what's available to actual fitting of router, and as of yet, full, fast broadband. Would definitely recommend
22 août 2023
Avis spontané
Great fast service
Great fast service and always on hand to help if ever a problem
22 août 2023
Avis spontané
Hi I was with Kcom for so many years…
Hi I was with Kcom for so many years and I always think that was good decision. When I found out about Hull Fibre I change my provider straight away. I have better speed for less money and them people are very friendly to 😊
21 août 2023
Avis spontané
Greatvservice always can contact…
Greatvservice always can contact someone in person
21 août 2023
Avis spontané
Great customer service
The customer service is excellent and although we still struggle getting fast broadband in our area, the installation, cost and overall service exceeds that of Kcom
31 mai 2023
Avis spontané
Made the correct decision to go with…
Made the correct decision to go with Hull Fibre the switch from Kcom was simple on Hull Fibre (not on Kcom) that's another story. I have nothing but praise for the fast reliable service at Hull Fibre if I have had a problem they rectify in swiftly
21 août 2023
Avis spontané
This is the first Internet company that…
This is the first Internet company that I’ve been with and I really can’t fault anything. The are easy to contact if needed and the prices are very affordable. Would recomend
20 août 2023
Avis spontané
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