I dealt with Topsy who was professional, transparent and made the whole buying process run smoothly. He was always available to assist me whenever needed and was in regular contact with me ensuring th... Voir plus
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Worse than one of these companies that keep pestering you 'have you've been miss sold PPI' etc ..... constantly harassing me with text messages an emails even though I've made it quite clear I would n... Voir plus
L'entreprise a répondu
I have never used the auction process before for selling a property. IamSold were really good to deal with. They were professional, efficient and friendly too. A Customer Services Agent guides you... Voir plus
L'entreprise a répondu
Selling my father's house by auction went very smoothly and quickly. All staff were very helpful and communicative, especially my completion specialist Ruth Phillips, but also staff dealing with the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
iamsold is part of the iamproperty Group and was established in 2009. They are the largest residential auctioneer in the UK, offering both Tradtional and Modern Method of Auction (MMoA) in partnership with 6,500 Estate Agency branches across the UK. iamsold offers a comprehensive range of end to end auction services, meaning Estate Agents can tailor the offering to their client's circumstances and preferences.
Coordonnées de contact
6th Floor, Arden House, Regent Centre, Gosforth, NE3 3LU, Newcastle upon Tyne, Royaume-Uni
- 0345 646 0302
- enquiries@iam-sold.co.uk
- iamsold.co.uk
4,5
Excellent
5 k avis
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Excellent service from Rachel Rollinson…
Excellent service from Rachel Rollinson at iamsold. She kept me updated throughout the whole process and was always quick to respond whenever I needed an update. Rachel also followed up with the other side when needed and helped keep everything moving until completion. Very helpful, professional and reliable service. Thank you Rachel for all your help. Highly recommended.
24 août 2026
Avis spontané
Réponse de iamsold
Hi Resul,
Thank you for the fantastic feedback!
We’re delighted to hear that Rachel kept you well informed throughout your journey and was always quick to respond when you needed support.
It’s great to know that her proactive approach helped keep everything moving through to completion. We’ll be sure to pass your lovely comments on to Rachel!
Kind Regards,
Customer Experience Team
I have been very happy with iamsold.
I have been very happy with iamsold.
The team has been very helpful in explaining the complexities of selling a property by auction. They kept me informed throughout the whole process.
17 août 2026
Avis spontané
Réponse de iamsold
Hi Mrs Smith,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve had such a positive experience with iamsold and that our team were able to clearly explain the auction process and keep you informed throughout. It’s great to know you felt supported from start to finish.
Kind Regards
Customer Experience Team
Very helpful and efficient
Charlotte has been so helpful throughout the process- sound advice, professional, and extremely efficient. Would definitely recommend.
26 août 2026
Avis spontané
Réponse de iamsold
Hi Kathryn,
A brilliant recommendation for Charlotte, thank you!
Sound advice, professionalism and efficiency are a winning combination, and it’s wonderful to know Charlotte brought all three to your experience. It sounds like you were in very capable hands throughout the process.
We really appreciate your recommendation and will be delighted to share your feedback with Charlotte.
Kind Regards,
Customer Experience Team
Absolute waste of time
Absolute waste of time. We put our house up for auction at way below its value, waited a month for the auction to end, and didn't have a single bid. The buyer's premium is so high (4%) that this deters prospective buyers as they have to pay this on top of the house price. For other people's information, Iamsold lock you in to a 3 month contract, and charge £360 if you withdraw earlier. We're now going down the traditional estate agent route, and although this will take longer, we hope it will be successful this time.
26 août 2026
Avis spontané
Réponse de iamsold
Hi Christine,
Thank you for taking the time to share your experience.
We’re sorry that the auction did not achieve the outcome you had hoped for. We understand how disappointing it must have been to reach the end of the auction period without receiving a bid, particularly when you had chosen this route hoping to secure a sale.
We also appreciate your feedback regarding the fees and terms associated with the service. These are important considerations when choosing how to sell a property, and we’re sorry that, overall, the Modern Method of Auction did not prove to be the right route for you on this occasion.
We appreciate you sharing your perspective and wish you every success with the sale of your property moving forward.
Kind Regards,
Customer Experience Team
I am the branch manager at Cromer…
I am the branch manager at Cromer Abbotts. The support i have recieved from Ben Stanley has been amazing.
Ben Stanley has been professional at all times with our clients and nothing has been too much trouble.
It is great working in partnership with Ben at I am sold both for the branch and our clients. I would 100% recommend Ben and i am sold services.
Thanks Ben you are a star!!
26 août 2026
Avis spontané
Réponse de iamsold
Hi Helen,
Thank you for taking the time to share such fantastic feedback.
We’re delighted to hear about the support Ben has provided to both your branch and your clients, and that his professionalism has helped build such a strong partnership.
It’s wonderful to know that nothing has been too much trouble and that you would happily recommend both Ben and our services. We’ll be sure to pass your lovely comments on to him!
Kind Regards
Customer Experience Team
A huge thank you to Ben Stanley
A huge thank you to Ben Stanley at iamsold for all his help and support. He is always so friendly, responsive, and incredibly helpful. Nothing is ever too much trouble, and always takes the time to explain things clearly and keep me informed.
26 août 2026
Avis spontané
Réponse de iamsold
Hi Emily,
What a lovely thank you for Ben Stanley!
It’s clear that Ben has become someone you know you can rely on, always approachable, quick to respond and happy to take the time to make sure everything is clear. Knowing that nothing ever feels like too much trouble is a fantastic reflection of the support he provides.
We really appreciate you recognising Ben’s efforts and sharing the difference his friendly and dependable approach has made.
Kind Regards,
Customer Experience Team
I am currently in the process of buying…
I am currently in the process of buying a property, and so far, my experience has been absolutely seamless.
Sam has been knowledgeable, patient, and incredibly helpful, guiding me through every step of the process and keeping me well informed throughout.
I was initially expecting the process to be more complicated, but it has actually been far more straightforward than buying a property through the traditional route.
Great service from Sam from start to finish so far. I would highly recommend him and the team!
25 août 2026
Avis spontané
Réponse de iamsold
Hi Aditya,
Thank you for the fantastic feedback!
We’re delighted to hear that your buying journey has been so seamless and straightforward so far.
It’s great to know that Sam has been knowledgeable, patient and supportive, keeping you well informed at every stage of the process. We’ll be sure to pass your lovely comments on to Sam and the team!
Kind Regards,
Customer Experience Team
Iamsold made the whole experience seem…
Iamsold made the whole experience seem very easy and Laura was very helpful with regular updates and explaned everything to us all the way through.
25 août 2026
Avis spontané
Réponse de iamsold
Hi Lawrence,
Thank you for your lovely feedback!
We’re delighted to hear that you found the whole experience easy and straightforward. It’s great to know that Laura’s regular updates, helpful support and clear explanations kept you informed throughout. We’ll be sure to pass your kind words on to her!
Kind Regards,
Customer Experience Team
As a family we found the whole…
As a family we found the whole experience went well and stress free. We decided on the modern method of auction to sell my late mother's house as we wasn't in the right frame of mind to go with the normal selling method. Also as we were short on funds we didn't have to pay anything till the house was sold. Our go to was Ema Tang who did a excellent job of keeping us informed either by email or phone and also made it clear we could call with any questions if we was unsure about anything during the whole process. I would definitely recommend this company to anyone wanting to sell house hassle free.
19 août 2026
Avis spontané
Réponse de iamsold
Hi Sally,
Thank you for sharing your experience with us.
We’re so pleased to hear that the process was smooth and stress free for you and your family during what we appreciate was a difficult time.
It’s wonderful to hear how Ema kept you informed and reassured throughout, making sure you always knew she was available if you needed support. We’ll be sure to pass your lovely comments on to her, and thank you for your recommendation.
Kind Regards,
Customer Experience Team
I had a very frustrating and…
I had a very frustrating and disappointing experience with Mrs Abbey at iAM SOLD Auction.
I was interested in a property and felt that I was completely misled and ignored during the bidding process. I was left with the impression that I was being discouraged from bidding, which raised serious concerns for me about whether the property may have already been intended for someone else.
The way the situation was handled made me question the transparency and professionalism of the process. In my opinion, this is not the level of service or ethical conduct I would expect from a professional auction company.
I believe auction processes should be completely transparent, fair and impartial, with every genuine bidder treated equally. I hope iAM SOLD will investigate this experience and take appropriate steps to ensure customers are treated fairly.
21 août 2026
Avis spontané
Réponse de iamsold
Good Afternoon,
Thank you for taking the time to share your concerns with us.
We’re sorry to hear that your experience during the bidding process left you feeling frustrated and questioning the transparency of the process. We understand how important it is that customers feel confident they are being treated fairly and kept fully informed throughout.
Since your review was posted, we have been able to speak with you directly and discuss the concerns you raised in more detail. We appreciate you taking the time to speak with us and provide further context around your experience.
Your feedback has been taken on board and will be shared with the relevant team as part of our commitment to reviewing and improving the service we provide.
Thank you for giving us the opportunity to listen to and better understand your concerns.
Kind Regards,
Customer Experience Team
Very pleased with alex very polite and…
Very pleased with alex very polite and understanding talked me through all the procedures made me feel very comfortable extremely professional
25 août 2026
Avis spontané
Réponse de iamsold
Hi Raymond,
Thank you for the lovely feedback!
We’re delighted to hear that Alex made you feel comfortable throughout the process, taking the time to explain each step clearly and with understanding. We’ll be sure to pass your kind words on to Alex!
Kind Regards,
Customer Experience Team
Excellent Support and Communication
I’ve had a really positive experience working with the I Am Sold Auction Team. Communication is always amazing, clear, quick and very friendly. You never feel like you’re left on your own. They’re always checking in to see if you need anything or what support they can provide.
A special mention to Sheree Birch, who is always available, incredibly helpful and quick to resolve any issues efficiently and effectively. Her support makes a real difference.
Overall, the whole team is approachable, supportive and great to work with. It’s a pleasure working with such a helpful and professional team.
25 août 2026
Avis spontané
Réponse de iamsold
Hi Egle,
Thank you for your fantastic feedback!
We’re delighted to hear that the team’s friendly, proactive communication and ongoing support have made your experience such a positive one. It’s especially great to hear how much of a difference Sheree’s support, responsiveness and ability to resolve issues has made. We’ll be sure to share your lovely comments with Sheree and the wider team!
Kind Regards,
Customer Experience Team
Very efficient and easy process
Very efficient and easy process , the staff especially Ema are very polite and professional, helped clear up any problems and explained any points arising
18 juin 2026
Avis spontané
Réponse de iamsold
Hi David,
It’s great to know that whenever a question or problem came up, Ema was there to help make sense of it and find a way forward.
Making the process feel easy and efficient while still taking the time to explain things properly is a great balance, and we’re pleased Ema’s polite and professional approach stood out.
Thank you for sharing your experience and for giving Ema such a lovely mention.
Kind Regards,
Customer Experience Team
Lack of communication
There wasn't as much communication as I would have liked. It took nearly 4 weeks after the offer was accepted to get the actual process started. So despite completion being quick once the process had officially started it took a long time to get moving.
I thought I was weeks into the process until I was told by I am Sold that it had just begun officially.
It's almost impossible to get through on the phones.
21 août 2026
Avis spontané
Réponse de iamsold
Hi Shanley,
Thank you for taking the time to share your experience with us.
We appreciate how frustrating it must have been to experience delays beforehand, particularly when you believed the transaction was already progressing.
We’re also sorry that the level of communication did not meet your expectations and that you experienced difficulties reaching us by telephone. Clear updates are especially important when there are changes or delays to a property journey, and we’ll ensure your comments are taken on board.
Thank you for highlighting both the positive and the areas where we could have provided a better experience.
Kind Regards,
Customer Experience Team
What great people and a great company…
What great people and a great company to deal with every single person that contacted me from them being amazing and so helpful. Special thanks have to go to Meg Lyon but Ema Tang was awesome contacted at every week on numerous occasions reassuring we where on track and what we had to have do next so yes all in all superb people.
24 août 2026
Avis spontané
Réponse de iamsold
Hi Gary,
Thank you for your wonderful feedback!
We’re so pleased to hear that you had such a positive experience with everyone who supported you throughout your journey. It’s especially lovely to hear how Meg and Ema kept you reassured, informed and clear on the next steps. We’ll be sure to pass your kind words on to them both!
Kind Regards,
Customer Experience Team
Highly recommended! ⭐⭐⭐⭐⭐
Since partnering with I Am Sold, I have been incredibly impressed with the service. The communication, technology, support and responsiveness have all been first class.
A special shout-out to Sam Dehinbo, my dedicated Auction Specialist, who has been absolutely fantastic throughout. Her knowledge, support and professionalism have made the whole process so straightforward.
Highly recommended! ⭐⭐⭐⭐⭐
1 août 2026
Avis spontané
Réponse de iamsold
Hi Simon,
Thank you for the amazing review!
We’re delighted to hear that your partnership with iamsold has been such a positive experience and that our communication, technology and support have stood out.
A special shout out to Sam it’s fantastic to hear that her knowledge, professionalism and support have helped make the whole process so straightforward. We’ll be sure to pass your lovely feedback on to her!
Kind Regards,
Customer Experience Team
Iamsold were great
Iamsold were great. We worked with Jordan James and Laura Curtis. They were very proactive at responding to emails and keeping us up-to-date with auction bidding and sale progress. Thanks again.
24 août 2026
Avis spontané
Réponse de iamsold
Hi Tegan,
A great result starts with great communication, and it sounds like Jordan and Laura kept things moving every step of the way.
From staying on top of emails to keeping you in the picture with bidding activity and the progress of your sale, it’s brilliant to know you felt informed and supported throughout.
Thank you for choosing iamsold and for giving Jordan and Laura such a well deserved mention we really appreciate it.
Kind Regards,
Customer Experience Team
Exceptional Service and Auction Expertise
I've had the pleasure of working with Ben Stanley with iamsold, and their knowledge of the Modern Method of Auction is outstanding. They provide excellent support throughout the process, communicate clearly, and consistently achieve great results for sellers. Their professionalism and expertise make selling a property straightforward and stress-free.
2 février 2026
Avis spontané
Réponse de iamsold
Hi Illiane,
Thank you for the fantastic feedback!
We’re delighted to hear that Ben’s knowledge and expertise in the Modern Method of Auction has made such a positive impression. It’s great to know that his clear communication and continued support are helping to make the selling process straightforward and stress-free. We’ll be sure to pass your kind words on to Ben!
Kind Regards,
Customer Experience Team
Working with Ben has been like having…
Working with Ben has been like having an extra colleague in your office. He has always been on hand to help and get involved. I have received lots of positive feedback from clients that have dealt with him also. He is always very approachable and great to deal with.
21 août 2026
Avis spontané
Réponse de iamsold
Good Afternoon,
Thank you for the fantastic feedback! It’s wonderful to hear that Ben feels like an extension of your own team and is always approachable and ready to support. It’s especially great to hear that your clients have shared such positive feedback about their experiences with him too. We’ll be sure to pass your kind words on!
Kind Regards,
Customer Experience Team
Dreadful communication can't get…
Dreadful communication can't get through the phone no-one answers put house on too low so of course got wrong offers. Told us an offer that wasn't right as she forgot to tell us that included IAMSOLD fees. Total waste of time. Feeling extremely frustrated 😔
No it hasn't resolved by you speaking to me
24 juin 2026
Avis spontané
Réponse de iamsold
Hi Beverley,
Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating your experience has been, particularly around communication and the information provided regarding the offer and fees.
We’re pleased that we have since been able to speak with you directly to better understand your concerns, and we hope the support provided has helped towards getting the issues raised resolved. We appreciate your feedback and will take your comments on board as we continue to look at ways we can improve our service and communication.
Kind Regards
Customer Experience Team
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