I Love Meet and Greet Avis 

I have been a long-standing customer of I lovemeet&greet, unfortunately my recent experience with them has been extremely disappointing. I collected my car Friday 19th December at 1:45pm from Gatwick North the driver was courteous helped me with my luggage however he failed to mention that there was a tyre pressure warning showing as soon as I got in the car started the engine it appeared, I looked for the driver unfortunately he had left. I felt where I was parked. There was little I could do so I continued to the nearest service station and this is not a fault of Ilovemeet and great however I proceeded to spend up to 6 hours waiting for recovery through RAC which has been another failure and being investigated with RAC MOTABILITY as my car is under the motability scheme. The point of my review is directed that regardless of raising this with Ilovemeet and greet when I eventually arrived home I have had no feedback or explanation. I understand that these situations of flat tyres caused by nails can happen to any driver but my point is they never alerted me to it on collection and that there is was in fact a nail through my tyre where I could’ve had it dealt with at Gatwick instead of being left the roadside for a considerable amount of time, to add the reason we know that they knew about this is because my 12 V in car charger had been used and has never been removed for the year I have had the car they had failed to put the cap back on and left it on the passenger seat. The only explanation for this as it was used to pump up the tyre by a portable tyre pressure gauge. There is no other explanation for that 12 V cap to be removed or for it to be used.
The coincidence is outstanding So presuming when collecting the car from the Compound to return to me on my inbound flight, my tyre must’ve been flat and they just pumped it up without telling me that there was a faulty tyre this is terrible for anyone collecting their car especially for somebody who has a long journey home I had to drive another hour and a half to go home so it was obvious that I could not continue my journey until the car was either recovered all the tyre was replaced. The experience has left me not want wishing to ever use this company again I appreciate like I’ve said a nail can go in anybody’s tyre even myself driving but to not alert someone that you have physically re inflated a customers tyre and not notifying them when handing over the keys was a poor service, before writing this review I gave the opportunity of the company to reach out to me to try and explain the reasons and I have heard nothing. A disappointing end to a long journey with a company that I’ve always given Good reviews.
They failed me on the last booking and a disappointing end I will not be refusing this company again and certainly would not recommend them if this is how they leave customers for a long journey home.

Very friendly staff and seemed like an efficient service but was issued a parking fine from the Gatwick Airport Drop Off Zone. Fine was cancelled by ILMAG but they refused to reimburse me for the admin fee my car lease
company charges me for processing parking fines. Through no fault of my own I am now paying this.
ILMAG claim the problem was with the NCP automatic system misreading the number plate but this is surely impossible otherwise I would never have received the fine! Mindless ILMAG “computer says no” customer service

Hung up on me when calling to say I was ready for the car, had to wait an hour at midnight for my car return .. car was in a terrible condition with tree sap all over it, refused to pay full compensation despite saying they would .. not worth using them sadly !! Despite having been a regular customer

We have been using this service at Stansted airport for the past few years and can’t fault them. The drivers are all lovely and the service is very efficient and makes parking less stressful.

Outbound. We phoned as instructed 10 mins from the airport. After waiting for 20 minutes a driver arrived to tell us we should have driven directly to their car park. This was not what we booked. After waiting more time the driver finally got through to his office to get permission to take our car.
Inbound. Our flight was on time. We phoned as instructed when we had collected our bags and were told we would have to wait 25 to 30 minutes. In the end we waited 50 minutes outside in the cold. There were other customers who informed us they had been waiting for an hour.
The staff were pleasant and apologetic. Clearly there were not enough staff on duty to cope with the demand which the company would be fully aware of.
Will not use again.

The Stansted team are amazing! I've used plenty of valet and on site parking before and had reason to complain. Not so with I Love meet and greet. So easy, 5 mins minibus transfer to airport, then rang them when through customs on return and they were waiting 5 mins later to take us back to the car. Flawless experience, all lovely people! Thank you!

Excellent service, as always and Steve was particularly helpful today, when discovering a ‘mix up’, he reassured me, organised an instant pick up and helped me start my visit to my grandchildren without stress and enabled me to check in on time. I cannot thank him enough.

Very poor customer service. Unprofessional. Hidden Fee’s and aggressive staff. Used other parking services at Gatwick and they were much more efficient and better value for money. Avoid these cowboys, they are not interested in anything but your money.

Called them as instructed 10 minutes prior to arrival at Gatwick South Terminal. A uniformed driver was there when we arrived. Smooth handover of the car and keys and we were straight into the terminal. The driver was friendly and polite.
On our return, it was to North Terminal. I called them from the baggage hall and was given clear instructions where my car would be. When I left the terminal and went to the pick-up point, my car was there and again, a smooth collection from the uniformed driver.
I understand there have been mixed reviews but I can honestly say that my experiences both delivery and collection were faultless. I would definitely use this service again.

On leaving Stansted airport, our vehicle was not registered by this company in the pick up/drop off bay. Consequently we have a £100 fine. Thank you Ilovemeet&greet - you were real value for money - I don’t think.

Great service on the initial meet and park. Terrible service on return, 2 calls and a 50 minute wait. The second call received by a flustered and panicked operator who I suspect had forgotten about us! A small refund doesn’t cut it for me. I won’t use again.

Not impressed - followed all instructions provided when dropping car at Gatwick. Got a parking fine as a result of waiting for someone from Ilovemeetandgreet to collect our car from outside the designated drop off point at Gatwick (premier inn). I’ve contacted customer service (which is email only) and had no response!

great experience! I booked meet and greet at Gatwick through APH as i was staying a night in a hotel to and no complaints at all! Customer service number really easy to use and get through to, they were already waiting for me for the slot it booked, really friendly employee on both occasions, departure and arrivals. On departure the guy went and got me a trolley for free, helped with our suitcase! no complaints at all! i've used several meet and greet companies at multiple airports and this was by far the best, smoothest and friendliest service i've had, thank you

Extremely Disappointing Experience – Avoid This Company

I would strongly advise others to avoid this company based on my recent experience.

Upon returning from holiday on Tuesday 24th at Stansted Airport with our tired and distressed toddler, I contacted the driver to inform them we would be through customs shortly. When we arrived at the pickup point, I focused on settling my daughter safely into her car seat. In that short time, the driver had already left without giving me a chance to inspect the vehicle.

Once I had a moment to check, I discovered a large scuff mark stretching from the rear wing across the boot of the car—damage that was absolutely not present when I dropped the vehicle off, as it had been freshly cleaned before our trip.

I immediately contacted the office and was instructed to email head office. I asked for the email address but wasn’t able to write it down at the time; I was told I could follow up the next day. I sent photographs of the damage as soon as possible, only to be told that because I had not reported the issue to the driver before leaving, they would not accept responsibility. This was, of course, impossible—since the driver had already departed without allowing time for a proper handover or inspection.

The company has since denied all responsibility and refused to assist further. Their handling of the situation has been dismissive and unprofessional. I found the entire experience incredibly frustrating and unacceptable.

This is not how a reputable business should operate. Based on this experience, I would never use their services again and would recommend others look elsewhere.

I haven't used a meet & greet service for a while due to hearing so many bad experiences for rouge companies. This company were great, the staff were friendly, the wait time was around 10 minutes for drop off & return and the car came back in the same condition. Our trip was mid week so the airport wasn't too busy but mid summer I would recommend giving them extra time to collect it. Far better than waiting for a bus from the long stay car park.

Avoid at all costs. They returned our car with a huge nail in the tyre. As soon as we got in our car the diagnostic showed low air pressure but the driver hadn’t mentioned it. We checked our tyre found a huge rusty nail in it. £180 and two hours later we finally were able to drive. The company refused to acknowledge any liability

Booked the Meet and Greet service at Stansted Airport via AHP.com.
We had no issues dropping off the vehicle on arrival at Stansted, and on our return, the vehicle was also returned to us promptly.

However, after leaving the airport and driving home, a knocking sound was heard from the front of the vehicle. After visiting a garage we found that a suspension coil had been snapped. I also checked the dash cam footage and pinpointed the moment the damage occurred.
I contacted APH to complain, but was fobbed off with a generic email stating they do not operate the meet and greet service, it is subcontracted to 'I Love Meet & Greet', and I would need to contact them to resolve the issue.

I contacted the 'I Love Meet & Greet' customer services, to again be fobbed off with a generic "As per our terms and conditions we are not liable for mechanical failures" response.
I understand that component like suspension coils are subject to wear and tear, and this could happen at anytime.

But, the damage was clearly caused while the vehicle was in their care. The driver clearly exclaiming "oh mate!" as it occurred on the dash cam video. Yet no one informed me of the incident, which I find to be extremely negligent.
If I had been informed I could have arranged for a mechanic or recovery service to check the vehicle before driving home.

The garage that carried out the repair said that my family and I were very lucky that the coil (which had snapped in the centre) did not puncture the tyre - and when driving along a dual carriageway would have been catastrophic.

I will not be using this service again.

We used this service over others I ususally use owing to the fact we were departing from the south terminal of Gatwick and returning to the north. I made this clear on the booking. We called 10 minutes before we arrived at Gatwick as instructed, however once we arrived we were left waiting for over 20 minutes for a driver to arrive to collect the vehicle which meant we had to rush through the airport. Upon our return despite adding to the booking that we were returning to the north terminal, instructing the driver who collected the care and reaffirming this to the operator when we called to let them know we were at the pick up point they still went to the south terminal, leaving us to wait 25 minutes for the car to be returned. I won’t be using again as the wait time isn’t acceptable for the price paid.

Used this service before and as I found out previously, this is a great service. Dropped the car off and within minutes we were on our way to the terminal in a very comfortable minibus.

Terry was a top man and explained everything clearly and helped us with the bags back

Absolutely flawless and would definitely use again.

Dropped off and collected my car no problem, however shortly after pulling away I noticed a large crack along the passenger side of the windscreen. I immediately contacted customer services - the response I got was a fake picture of my car when I dropped it off at departures supposedly showing the crack already in the windscreen - unfortunately for them I had taken a full 360 degree video of my car in the same location at the same time prior to signing it over very clearly showing otherwise - their response was ‘we don’t cover windscreens’ …. Fraudulent as well as careless - I’d avoid at all costs