We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful th... Voir plus
L'entreprise a répondu
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In their most recent message Installsure wrote “ We fully respect the Financial Ombudsman Service “. The following are quotations from letters to me from the Ombudsman Service which seem to con... Voir plus
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Voir plus
L'entreprise a répondu
Claimed on a composite front door ( fitted 9 years ago ) that had cracked and although it took some time had good communication and door was fitted by local firm who was on InstallSure list of appro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Coordonnées de contact
40 Rushworth Street, SE1 0RB, London, Royaume-Uni
- installsure.co.uk
3,9
Bien
197 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Have been trying to make a claim for my…
Have been trying to make a claim for my Everest windows and front door since the beginning of October, their online claims process dose not work, sent them feedback, which was not good. Received an email from them saying they were sorry that I had experienced problems with their online claims process and that they would send the claim forms via post, still waiting for them to arrive! Tried phoning the number on their email, 'for urgent enquiries' got a message, "the voice mail for this number is full, goodbye". I have even emailed copies of the warranties to them and still got no where. Have just emailed them again informing them that if I do not hear from them by 30 October 2020 I will be taking legal action against them, but I do not hold much hope that either they, or indeed the legal system will do anything to help. They seem to be as reliable as Everest, 'one big con'. Just got ripped off by Everest and now by Installsure as well. Trouble is, all the installers seem to use the same company, this one. Just one big con!
23 octobre 2020
Avis spontané
Not worth the paper
Ha ha. Safestyle uses these. Received my documents yesterday and hoped this morning to make a claim for my faulty installation through Installsure. Apparently one of the conditions for a claim is that the company your grievance is against has gone ceased trading!
3 septembre 2020
Avis spontané
Réponse de Installsure
Thank you for this review. To clarify our position, Installsure are an administrator of insolvency insurance - the policies we provide cover the guarantees issued by tradesmen against the event of that installer ceasing to trade due to insolvency.
Whilst the original installation company continues to trade it is their responsibility to resolve any issues under the terms of the guarantee they have issued to you. In such cases, the Installsure insurance policy is not yet active and no claims can be entertained.
For the reasons above we would urge you to contact the installer at your earliest convenience to commence claims proceedings as per the original guarantee terms.
Should you require any further support or information on this matter, please contact our team again or visit our website at https://installsure.co.uk/homeowners.
Worthless Installsure Guarantee
Had an extensive triple glazing install by Everest. Issues were scheduled for rectification but appointment was cancelled due to Covid-19 restrictions. Seeking a further appointment, found that Everest had gone into administration. Claimed under Installsure warranty, but claim denied as partly paid (20%) by credit card.
This company will find any excuse to fob you off and avoid paying. Read your Installsure contract carefully to ensure that they will not be able to exclude your claim. There are enough exclusions for them to exclude almost any claim.
Essentially their guarantee is worthless.
2 septembre 2020
Avis spontané
Réponse de Installsure
Thank you for your review. I am sorry that you have been unable to recover the losses suffered via our Insurance cover on this occasion, as you may have anticipated. As explained in our communication with you previously, Section 75 of the Consumer Credit Act 1974 - a finance or credit card provider is liable for goods which are purchased using a finance agreement or credit card, where the goods prove to be defective - even if the financial agreement or credit card are only used to pay for some of the total value of the goods concerned.
Going forward, please note that Section 75 of the Consumer Credit Act 1974, only applies from the date of completion for a period of 6 years. Any defect which occurs outside of this timeframe but still within the period of the Installsure policy cover should be referred back to Installsure by submitting a new claim without consideration of these specific clause.
As always, we would encourage all policyholders to carefully review our full terms and conditions document upon receipt and/or visit our website at https://www.installsure.co.uk/ for further information and guidance concerning Installsure and our products.
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