Installsure Avis 

Phone call answered quickly. Clear what information was required. Communication maintained throughout. It would have been 5 stars had the payment run not been missed but this was quickly resolved.

If I could have given less than 1 star I would. This company must be avoided at all cost. They are a bunch of weasels who use every possible excuse and delaying tactic to avoid paying legitimate claims. Absolutely disgraceful 😡😡😡

Although a protracted experience due to the number of claims they are dealing with, the whole process was painless, straightforward and conducted in an amiable atmosphere.

Claim went through easily once the process had begun. However, took ages to get a response to initial contact. Just a waiting game.

Yeah not surprised the reviews are so diabolical as these guys are a complete joke. It was clear from day one they will try every trick in the book to avoid paying out. They put forward so many unnecessary hurdles - I sent an email, spoke to them on the phone, filled out a five-page form, sent various pics of different policy documents, was asked to get two quotes even though their own literature said one, then I was told 6-8 weeks for a decision, was quoted loads of small print - etc etc. The list goes on. Everything is designed to put you off from claiming. As a nice Brucie Bonus they also accidentally sent me another person's claim form, which surprise surprise they rejected so that was really strong from a GDPR point of view. Basically they are just trying to profit off other people's misfortune - both Everest and the customers. One of the worst companies I've ever dealt with - shame I can't give 0 stars

EDIT AFTER INSTALLSURE REPLY:-
You aren't sorry to hear about the challenges I've faced - you and I both know you deliberately make the whole process as painful as possible to stop people from claiming. If you'd have read my review properly you'd see that my issue is nothing to do with who is/isn't eligible, it's the ridiculous amount of hurdles you place in front of everyone - eligible or not - to try and prevent them from making a claim. You have zero respect for people's time and actively try to make the whole process as disorganised and unhelpful as possible to prevent any claims. No I will not approach you to discuss the other policy holder's form you accidentally sent me. Do your job for once. You are welcome to approach me if you like but be warned: I will try my best to waste as much of your time as you wasted of mine. Just added another very to the title of my review - hopefully that's clear now

It has been a long long wait from the start, they are dragging their feet and our claim is still not fully resolved when it is a really easy fix.
Firstly, the application process was quite straightforward but then they said they hadn't received our certificate (which had been sent electronically and I had evidence of that) so I sent it again.
Weeks passed and I emailed, got standard response if very high volume of claims, 4-6 weeks etc. Each time you wait the 4-6 weeks then contact them but then they just start 4-6 weeks again.
Eventually the claim was agreed but by this time the quote was out of date. We got a new quote but they'd already paid the money from the previous quote. Now we have to go through the process all over again and we're now on our third lot of 4-6 weeks! Appalling! Our claim has been agreed so paying the extra should be straightforward...and it was their fault that the original quote had gone out of date because of the length of time they took!
I really think they just hope people will give up...and probably a lot of people do. It's just taking people for a ride.

The process took a bit of time , 7 months to be precise but all relevant information had to be sourced and verified for my claim to be fulfilled. Happy with the outcome as I knew I had all evidence to submit and the claim to be fulfilled.

Was impressed with the courteous, polite professional manner in which I was treated. Kept informed of all progress

This Company seemed to evade paying my claim at every opportunity. I sent in 3 quotes and they paid the lowest possible and I could not get my doors replaced for the money given. I had to accept ordinary patio doors instead of the previous bi-folds. It went on and on, always an excuse, the process made me ill. They are supposed to be investigating the whole process but are still dragging it out. I shall probably end up having to take it to the Ombudsman but I am not well enough to do this at the moment. I thought Installsure were there to help after the collapse of Safestyle but they made matters worse.

Took far long then their promises, wrong information was given on numerous occasions, missing information on each step to delay the payment, even everything was given after weeks and weeks of delay, they withheld the payment for further two months without any reason and when questioned no one was sure why they didn't payout. Promises were made for the following month and again it wasn't paid for no reason. Poor customer service and the worst company to deal with. They paid eventually but obviously not the full amount but I have no more energy to deal with them.

Took far too long to deal with the claim. Clearly under staffed and needed multiple chases and escalations.

The process was very straight forward and quickly dealt with once passed to an advisor. This would have been exceptional but the time delay in getting to an advisor to deal with the claim is longer than idealand caused us other issues with follow on work which then had to be delayed.

Finally got payment, it took a long time to get an answer from them, you have to be very patient.

It is now 15.5 weeks since I first complained to these people and they have not even had the decency to contact me to discuss my issues. Very impressive!!!

I started a claim (or so I thought) in November last year. We had a problem with water ingress through our front door, every time it rained, leaving rusty marks down the door and on the floor,
Correspondence went back and forth, and we agreed to replace the letterbox (at out cost and we'll under the £100 excess).

We were told to find someone local, OR we could click on the link to choose someone of their preferred company list! So we got someone we knew and who had already installed other windows for a different project to replace the letterbox, he found that Safestyle had not put a foam pad between the door and letterbox to allow water to be repelled off it.

We went on holiday for 2 weeks and came back to more water on the back of the door and floor, so I got back in touch.

We actually found that the water ingress was coming through the window panel in the door and NOT through the letterbox.

So I sent 3 estimates for the replacement of the whole door and a load of emails that followed with their generic reply, "please 6-8 weeks for the claims handler to assess your claim. Well, I waited 12, then 16 weeks, after I criticised hevlengthvof time I'd had to wait for 1 door, I got a reply back saying that because we had used an unauthorised installer to replace the letterbox (which was agreed by their customer service staff), they were declining the claim.

I've replied back with the proof from Customer service department that at no point was I ONLY to choose someone from their list to replace the letterbox, and that in fact the water is coming from above the letterbox (and water doesn't run upwards)!

Watch this space

Kept me informed at every stage as to what was happening about my claim

I have delt with Installsure on 2 occasion and on each occasion was completed to our satisfaction

Unable to contact them. Phone just goes to voicemail.

Absolutely scandalous company! My door installed by Safe Style had a locking mechanism fail. As Safe Style have gone bust I contacted Installsure to make a claim. After a few days I notice the claim is just rejected with no explanation why!? .. Sent them a complaint lets see what happens. Of course I'm going to contact the insurance ombudsman. A company like this should not be allowed to exist! look at their feedback on here!

I had 5 new sash windows and French patio doors put luckily paid by cheque so made a claim when I was getting condensation and having to wipe down the backs of the windows with a towell, the main reason why I was replacing my windows in the first place so I would get rid of this problem.

Installsure sent their reps Evander who had a look around couldn’t see anything I was doing that created this, didn't even bother taking off their boots, and then wrote a report which was not at all reflective of my home - it was unventilated, I was cooking and boiling food creating steam ( I live on my own mostly and am 65, microwave is my go to ) etc etc. I was gobsmacked, my other windows by the way are ok.

My claim was declined, that was 18 months ago, 3 times now I have gone through the financial ombudsman, with new reports from window experts and the last report was so detailed measuring every little bit of the windows which I have paid for. It has proved the windows do not fit the frames and the gaps are larger than legal standards, which has been accepted and yet I still have had my claim declined and the financial ombudsman upholding Installsures decision. They have said packers can be fitted, but I need to make a new claim for this, back to square one and this has not yet been agreed.

My surveyors were independent not even local to me, they did not benefit from getting further work, but Installsure experts who reported back to ombudsman were all part of the same group as Installsure and commented about my home ventilation without even seeing it.

These insurance backed policies are worthless unless you have a small repair probably around the excess point.i too was offered £50 goodwill

Further to the above comments I followed the complaints letter issued and the financial ombudsman’s advices and put in a claim for the repairs to be done— 5/6 weeks later I have had apologies that they are very busy and Evander would be in touch…….watch this space I think it’ll be another complaint, 8 weeks to reply, then another complaint to the ombudsman, as I know, Evander knows everyone knows these windows cannot be repaired. But they have had 18/19 months not having to pay out anything