We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful th... Voir plus
L'entreprise a répondu
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In their most recent message Installsure wrote “ We fully respect the Financial Ombudsman Service “. The following are quotations from letters to me from the Ombudsman Service which seem to con... Voir plus
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Voir plus
L'entreprise a répondu
Claimed on a composite front door ( fitted 9 years ago ) that had cracked and although it took some time had good communication and door was fitted by local firm who was on InstallSure list of appro... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Coordonnées de contact
40 Rushworth Street, SE1 0RB, London, Royaume-Uni
- installsure.co.uk
3,9
Bien
197 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Returned my call when they said they…
Returned my call when they said they would and dealt with my query swiftly and promptly
5 février 2025
Avis spontané
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Quick response to the problem we had…
Quick response to the problem we had regarding a faulty window
4 février 2025
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star review
Not even bothered to contact me
Contacted these guys at their email address in the certificate on 15th January. Received a receipt saying "thank you for contacting us we have successfully received your email and our team will respond on 3 working days". That was 6 working days ago. Have also rang - goes straight to voicemail - have left message. Tracked down another email from all the negative reviews so hoping to get a response. worried regarding all the negative comments!!
23 janvier 2025
Avis spontané
Réponse de Installsure
We’re truly sorry to hear about the challenges you've faced in trying to get in touch with us. Our Claims Team will be contacting you as soon as possible. We appreciate your feedback and hope to restore confidence in our service.
Call handler was very patient and…
Call handler was very patient and helpful, explained everything carefully and calmly. Fantastic service, highly recommend.
17 janvier 2025
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable.
Con artists, no customer service or care! Avoid!!
I have waited over 2yrs for my claim to be resolved and paid out. Emails are ignored for many months at a time, they started off saying they would pay out a company directly to replace my defective front door, then changed their minds after taking my excess payment, now they’re offering me a lower amount for me to settle the claim, an amount that will no longer cover the cost of a new front door, prices have increased over the last two years I’ve been waiting. Absolutely useless company, will rob you of your money then ignore your emails of complaint for months, even years!!
2 janvier 2025
Avis spontané
Réponse de Installsure
We're truly sorry to hear about the difficulties you've experienced with your claim and the outcome. We understand that making a claim can be stressful, and we strive to make the process as smooth as possible for all our policyholders.
All claims are assessed in accordance with the terms and conditions of your policy, and our claims handlers make decisions based on the information available in our system. However, we are always open to consider the increase in the quote value if delays on our part have occurred, provided the revised amount remains within your indemnity level. Please email our Claims team at claims@installsure.co.uk with an updated quote, and we will review it promptly and get back to you.
Fairly straightforward process
Fairly straightforward process. Good communication
17 décembre 2024
Avis spontané
Réponse de Installsure
Thanks for sharing your rating with us and the community
Good customer care and resolution of outstanding Safestyle issues
I have been dealing with Installsure since they took over Safestyle UK who went into liquidation.
I had an issue with a leaking window, installed by Safestyle.
I have been dealing with Vinitha who has been very helpful and has dealt with the issue (which has been outstanding since December 2022) with courtesy. A settlement is now in the process of being made.
11 décembre 2024
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Hi I've been totally honest with my…
Hi I've been totally honest with my request every time I have phone up nobody as answered the phone not acceptable could do better thank you
3 décembre 2024
Avis spontané
Réponse de Installsure
We’re truly sorry to hear about the challenges you've faced in trying to get in touch with us. Our telephone number is 020 7645 3744 or alternatively you can reach us on email at info@installsure.co.uk or by clicking on the following link https://www.installsure.co.uk/contact-us through our website. We are open Monday to Friday (excluding weekends and bank holidays) from 9:00 am to 17:00 pm.
Hello? Hello? Anyone there?
A simple response to multiple voicemails, webforms and emails would be nice
2 décembre 2024
Avis spontané
Réponse de Installsure
We’re sorry to learn about your experience with us. I noticed our staff has emailed you. Hope the matter was resolved. If it wasn't resolved, please reach out to us, directly at claims@installsure.co.uk. Please provide your details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service.
Karan was a pleasure to deal with
Karan was a pleasure to deal with, extremely helpful and polite.
Thank you Karan
29 novembre 2024
Avis spontané
Réponse de Installsure
Your most welcome Su !! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Copy of IBGs
I emailed asking for copies of insurance backed guarantees to be sent to me. Karan called me back within 24-hours and was very helpful. They resolved my query very quickly.
22 novembre 2024
Avis spontané
Réponse de Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
VERY PROFESSIONAL TEAM OF FITTERS
Great repair work by a professional efficient team of fitters on time and cleaned up. Very grateful. Excellent communications with office and was constantly kept up to date
11 novembre 2024
Avis spontané
Réponse de Installsure
We’ll continue working hard to make every interaction, exceptional and memorable
I cannot express enough gratitude to…
I cannot express enough gratitude to Karan for the incredible support and guidance provided during my application process. Karan was not only immensely helpful and kind but also went above and beyond to ensure every issue was addressed promptly. Their patience and willingness to take the time to solve problems immediately were truly remarkable. I genuinely don’t know what I would have done without Karan’s support today. Thank you for being such a reliable and compassionate guide.
18 novembre 2024
Avis spontané
Réponse de Installsure
Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
Very Disappointing and Unhelpful Claim Experience
I purchased a product from Safestyle, and it included an insurance policy provided by Installsure. Unfortunately, Safestyle ceased operations, leaving me to rely on Installsure for a claim.
Despite providing all necessary documentation, my claim was denied based on a technicality within the policy's terms and conditions. The customer service experience was slow and unhelpful, and the denial letter provided little explanation or clarity.
Furthermore, Installsure directed me to contact specific engineers for quotes. Despite following their instructions and obtaining a quote, they seemed dissatisfied with the cost and sent another company to provide a lower estimate.
I urge potential customers to carefully review the terms and conditions of Installsure's policies to fully understand the limitations and potential exclusions.
13 novembre 2024
Avis spontané
Réponse de Installsure
We’re sorry to learn about your experience with us.The failure of Safestyle has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times.All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
Réponse de Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Like other reviewers I have had…
Like other reviewers I have had problems with Everest-an expensive conservatory which needs expensive repairs. I have been give the run around by Installsure for the last 12 months during which time the condition of our conservatory roof has steadily declined . Everest seem to adopt the ‘change the name of the company’ route of corporate responsibility and Installsure supposedly stand behind their guarantees. Except Installsure adopt the ‘sue us if you have the time and money’ route to deflect claims.
9 novembre 2024
Avis spontané
Réponse de Installsure
We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. I’m sorry to learn about the experiences you’ve had with us so far. Our aim is to support all our customers through this process and ensure that your claim is assessed in line with our terms and conditions. In addition, we consider your individual circumstances in reaching a fair decision on your claim. We would like to look into this for you and progress your case as quickly as possible. please can you contact us at claims@installsure.co.uk. Please include your name, address, policy and claim number. We look forward to hearing from you.
Réponse de Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Very good support throughout
From the start I received good advice and assistance when needed. I was kept informed along the way and it has all been sorted now. Just waiti g for appointment to have new door installed. Thank you.
28 octobre 2024
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Installsure Cowboys
Had two double glazing doors installed by Everest which turned out to be Everest 2020 and was never told. They went out of business and never told. Door hinge has developed a small fault so called Everest to be told not their problem and call installsure as they’ve taken over the guarantee: installsure have refused to honour the guarantee and are a disgusting company don’t trust them. Cannot call them and only email just refusing unless I give more info and when you do they still refuse. They have all the installation details and are liable. Scumbag con artist company don’t trust and don’t use them.
11 octobre 2024
Avis spontané
Réponse de Installsure
We’re truly sorry to hear about the challenges you've faced in making a claim with us and the subsequent decision. We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
No faith at all.
I have contacted this company three times with no response. They are not to be trusted and I am having to deal with the work on my own. Serious avoiding tactics. Thank you Safestyle (old company) for dropping us in it.
16 octobre 2024
Avis spontané
Réponse de Installsure
We’re sorry to learn about your experience with us. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. We would lover the opportunity to move your claim forward as quickly as possible. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
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