Instant Pot Avis 

Had an issue with my air fryer. Have bought four air fryers from them and have always had an issue. So, I went to the website and filled out the long involved form. I got back an email confirming they received my inquiry but "due to maintenance" they will have a delay in responding. I waited days. No reply. I called. I am told by the computer that they are too busy and to contact them via chat on the website but they have to know there is no chat, only the long form to fill out for email they know they will never respond to. There is absolutely no way to contact them unless you call them and ignore the message telling you to hang up and to on line to schedule a call back, which doesn't exist, either. So I listened to the messages repeatedly until a person got on the line. He told me I would have to send a video and they would consider responding. And he knew that was a lie. When I told him about my horrible experience contacting them, he told me he didn't have to listen to my complaints and he hung up. I am sitting here is complete disbelief. They need to go out of business for this lack of care for their customers. Karma, folks! Oh, and by the way, I sent them three emails days apart, and the response is always that they are undergoing maintenanace. I wonder if the President or CEO is aware of this?

Gently used unit shows C6H error code, making unit inoperable.
Customer support says i must have caused it to burn, but research says it's a hardware issue, as long as user hasnt gotten liquid in the unit or allowed it to burn with no liquid- i assured them it's never happened, i always take good care of it. They told me my unit is basically garbage and to buy a new one, but cant offer any assistance since my husband bought this as a gift and didnt save the receipt after a few months. Now im seeing other reviews with the same error code and issue, and im disappointed instant pot wont take accountability for their hardware issue. Before the issue, i had no complaints! But going back to the BELLA brand which is cheaper and lasted 5 years, compared to instant pot's few months.

I bought the Instant Pot about 5 years ago, and found its error code C6H yesterday. I contacted its support line, and waited for 1 hour. The support agent is come from Philippines. She said that the company does not support the module, even not part available. And only solution is give up the pot as garbage, and buy a new one.

It is so frustrated for their product and a long time of waiting from Philippines instead of North America.

Never use their products again!

Instant pot were very generous - I reached out and spoke with Logan to ask them about buying a replacement air-fryer lid as I had been recently diagnosed with ceoliac disease (gluten allergy) and my old one was contaminated. They very generously gave us it free of charge. Incredible service

the air fryer I bought was too small for me - I returned it and had excellent customer service and a quick refund.

Replacement basket for air fryer was smaller than original!
My wife originally had a had an Instant Pot multi cooker that she was very pleased with so when they brought out the Air fryer Duo she happily bought one. It has proved very useful but unfortunately the non stick metal basket soon started to deteriorate and lose its coating. She tried to get a replacement but they were out of stock so she requested notification when it was back in stock. A year later she received an e mail with a link to the in stock item so we ordered the replacement. It arrived a couple of days later but it is smaller than the original. This means the stainless steel removable shelf you can insert to separate two different items of cooking will not fit! While the basic cooker seems good the metal basket is poor quality and Instant Pot's service is dreadful!

I cancelled order which they ignored. Made complaint which they ignored. Emailed 3 times which they ignored. It had been recommended as a deal on Martin Lewis website!! Disappointing all round!!!!

08Apr25 I bought a Instant Pot Duo and received it 12Apr25, the product was faulty [would not pressurise] and there is no way to contact Instant Pot other than via website form which they don't reply to.

Bought air fryer in July - relay board caught fire feb - unfixable.
Scott Dahl
2182821804
Minnesota

This appliance is a real help to very busy people. It saves a lot of time - a meat stew can be cooked in under 40 minutes for example. The rice and porridge turn out really well. Very versatile. We really enjoy using it and the recipe book for it.

Horrible customer service… pretty sure they have non competent sales people delivering pointless information to “make” you buy a new product, which will fail again as well.

Bought a milk frontier for two months and it is not heating any more. Sent two emails but no reply and cannot find any phone number for customer service

Order number 326584

Is any one alive in customer services.I have sent two emails but no reply.Order number 0332631.
Avoid this company like the plague.

I reached out to Instant Pot support for help with my air fryer malfunctioning. Two days later, they replied asking for some receipts and photos. I sent them everything, heard nothing, followed up 3 days later, still nothing. No place to leave feedback on their site either.

We purchased an InstantPot from Costco a couple of years ago. It had been stored in the box for a while, as we weren’t sure how to make use of it.

Recently we learned to make a few recipes and got excited about it. We bought a bunch of InstantPot accessories too! We went to prepare our food a couple months ago, though, and the machine wouldn’t work. It beeps and throws a code. It ruined our meal (a pot roast we had no time to cook the long way) and it wasted our food. A real bad night.

It took me a month to actually get in touch with customer service. I wrote to them (email) twice. I used the contact form on their website. From this I got a ticket number, but still no response. I had to use the contact form again and get a second ticket number for anyone to get back to me. A month!

My big question was… hey, what does this code mean and can we fix this? I hate to add a barely used appliance to a landfill. It’s been used less than 10 times. I was really getting into a couple of recipes and was looking forward to using the InstantPot again. Unfortunately, all I received back was a robotic response that addressed none of my questions or concerns. “Kay,” the customer service rep/bot, asked if I had a warranty and I told her I did not have one. I said this from the beginning. It was years ago that we made the purchase.

It is clear that I got a lemon. And from the amount of people complaining of the same issue with the same product, I’m guessing InstantPot knows this too. I take care of my things. The very least they could have done was tell me what was wrong and what the code means. I had to send them photos of the code, the pot, the serial number, etc.

Times are hard, you know, and I don’t have the money to buy another (nor would I want to considering the problems we’ve had with this company and the product) but maybe I could’ve fixed it. They do sell parts.

When I reiterated this to “Kay” and asked for some answers, all I got was the same generic response… almost verbatim! A bad copy/paste job. How rude and crazy-making!

Now I have a fairly new appliance that I have to throw out and a bunch of InstantPot accessories. What a horrible investment. And what a disappointing way to be treated!

It is very disheartening to invest in a company (even the time and energy to communicate with them) only to be handled with such disregard. The only thing that I can do is share this experience with others, so that they don’t go through what I did.

My Instant Pot takes forever to warm up enough before cooking time starts! when I spoke to customer service they said that if I wanted a 4 hour cook time, then to play on the same amount of time to warm up! So that is a 4 hour warm up to a 4 hour cook time. Ridiculous.! My other cookers never took anywhere near that much time to start the cooking time. NEVER Buy Instant Pot brand.

Pas op: volgens het bedrijf Kenners.nl die het merk Instantpot in Nederland verkoopt zijn er discutabele derde partijen op de markt die ook InstantPot leveren. Enkel als er bij Kenners.nl zelf krijg je garantie. Dus ook niet via Bol bestellen!

Ordered air fryer on 9th December. No receipt of payment or confirmation of order until requested. Followed up by email as no telephone availability, told it had been sent by DPD and still not received. I suspect I have been scammed and going to get refund from credit card company. Do not order or use this company at all.

Instant Pot is a fantastic product, but their support is the worst I have ever witnessed. They outsource support to the Philippines, and they are dumber than dumb.
If you need support, throw the unit away and buy another brand.

We purchased our instant pod coffee maker in May. On September 30 it died. I called for a warranty replacement on October 9 I was told it was being processed and I would receive it in 10 to 14 days. October 30, still no coffee maker. I was then told it was being sent out "tomorrow". October 31 I asked for a tracking number. Was told again it was being sent out "tomorrow". November 12 i asked again for a tracking number and was told it would be sent out "in a week or 2". At this point I believe they are scamming m I have all email receipts.