Instant Pot Avis 

I have been after a instant pot duo 5.7L lid replace lid for bloody ages. I cannot understand why they are out of stock for the last 36 months. Nobody tells you why there are no replacement parts. No explanation given on their website. This means I cannot use the pressure cooker for stews and soups. I tried the glass lid. It's rubbish.

I accidentally burnt the base of my instant pot dou, contacted customer services to buy a new part. They were so helpful and even though it was my own fault today I received a brand new instant pot free of charge. I couldn't believe it, I am so happy as I love this kitchen appliance. Thank you so much.

Very poor user information. The user manuals on the website don't match our device. You cannot find the user manual using the product code (and the naming convention is not consistent between the site and the various manuals).
No Quick start guide. Some tags labelled 'remove before use' are hidden. I only found them by chance.
No user information showing you what each button does or where important items such as the pressure release value is actually located.

My Instant Pot pressure cooker suddenly stopped working and displays a C6L error code. The Instant Pot is within warranty, but when reported to customer service they took 15 days to reply and their response was to ask for information that was already in my initial complaint (case #01998401), such as proof of purchase, the type of error and my address. Very poor customer service.

Badly designed products. The air fryer lid on our duo crisp no longer makes proper contact with the base so is basically landfill. It’s less than 18 months old. The whole thing seems to be made of plastic which will warp with heat. Don’t buy their garbage.

Love our Instant pot- wasnt sure how much we'd use it but it gets constant use. great recipe ideas from the company. Easy to use and easy to deal with.

Absolutely love my air fryer! Great service and a great product

Love my instant pot airfryer! Started with a small one to do kids tea and had to upgrade to a bigger one because we use it for everything! Teenager can also do her own dinner which I love! Fab product, fab customer service

Terrible customer service, do not even bother to acknowledge emails. My air fryer stinks of plastic each time I use it & its 4 months old, even though the instructions say the smell goes away quickly, it doesn't!

Their Facebook page offers their AirFryer at £149 reduced from £199.
However the link to purchase from their webpage suddenly asks £219.99 for the same product.
Deception or incompetence? Both merit a complaint and just one star

I receive the Instant Blender Ace as a move-in gift in 2019. I used my blender on, approximately, a bi-weekly frequency for a recipe or to blend smoothies. From the jump, I noticed that the blender doesn't blend as well as other blenders on the market. I have patience when it comes to blenders not blending well.. however, what I don't have patience for is poor customer service. My blender started breaking down. I filled out a warranty form for my blender and submitted all the information required - it took them 5 months to inform me that they couldn't do anything and to throw it out. Very frustrated, not impressed and not recommending their brand. Spend the extra dollar on Vitamix or another high quality brand with good warranties (5+ years!). Hope this guides your in your research.. and hoping this helps you save a few headaches.

Absolutely amazing service from Kerry!

Our airfry lid fell on the floor and it broke.
I contacted InstantPot customer care and even though it was our fault, they replaced it without charge!

We now get to enjoy our Instantpot AirCrisp again!

Responses have been friendly, but a little on the slower side. But good and friendly service is worth waiting for :)

We already had an Instant Pot pressure cooker and love it. When we decided to buy an Air Fryer, we thus decided to go for the Instant Pot Vortex Plus. We were delighted with it but there was a small issue with the one Amazon sent us. We brought this to the attention of Instant and within days they had shipped a complete new Air Fryer to us, no questions asked (all they asked for was a photo). Truly world class customer service to go along with what we deem to be a world class range of products. I cannot recommend this company and their products enough.

Having had a previous instant pot I decided to order a larger one for batch cooking and purchased the pro 8 l.
On initial commissioning it was obvious there was a dangerous defect on the float valve in that it was not closing correctly. This caused a jet of steam to issue from the valve. After a short period this jet became so hot that it was completely invisible. Any child would be attracted to the whistling sound and if they put their hand over the top of the instant pot they would be very badly scalded. Any kitchen units above would also be damaged.
Instant pot's own review site only allows 5-star reviews. Any attempt to change the five doesn't work.
I have contacted instant pot customer service and, apart from the automated confirmation email, I have had no reply after nearly 2 weeks.

Totally unacceptable for such a reputed company and their Customer support is simply NON-EXISTENT. I have to return my product and more than a week for a reply.

Horrendous, not "instant" at all!!

Seems to do the job fairly well so far (early days yet). However the electric cord is ridiculously short and I have had to make up a short extension just to clear the kitchen cabinets and open it!
Another poor point is the lack of an instruction or basic recipe book included. That meant searching online for a basic instruction book which had to be printed out to be of any use. Seems to me they have spoilt a potentially good product with penny saving on the basics...and its not cheap!

Their support is simply NON-EXISTENT. More than two weeks waiting time for a reply, then they respond with one super short sentence, and you have to wait again over two weeks!!

Horrendous, not "instant" at all!!

Bought an instant pot duo air crisp jobby. done the introduction videos, but there is very little info on recipes and how long to cook things, left looking for people who have made their own vids.
the App is dreadfulmost things are on there and instruction are missing detail, and it full of annoying bouncing Ads. get a grip and make a real App.

I have the Instant Pot pro, I really love it. Loaded with features' and most work great. The slow cooker heats up slowly. Called customer service and they sent a new one out the customer service was fantastic. Customer service representatives Dan and Peter were great and very helpful. Will buy from them again!

Super handig apparaat. De uitleg en instructies zijn wel heel beperkt. Je moet alles opzoeken dus het duurt een tijd voor je door hebt hoe het werkt