Instant Pot Avis 

I was gifted a new instant pot. Over £200. A small pin has come loose and fallen in the lid. This company cannot repair or let me buy a new pin. I cannot provide a receipt as this was a gift so they cannot help under warranty which I sort of understand but really they can’t let me buy a small pin. I am left with a useless item. The instant pot was great but the company is awful.

Instant pot customer service is by far the worst I've ever dealt with, it is virtually impossible to order a replacement part, and when you call the reps are RUDE and not helpful at all. I asked if they could email me when the part is back in stock, they are NOT able to provide that feature, I told them I would not purchase any more INSTANT POT products because it's virtually impossible to get replacement parts, every time I try they are out of stock. The first rep actually hung up on me!!! And it wasn't as if I said anything personally insulting. It was strictly a comment about the product's replacement parts! I will NEVER buy from this company again.

I don’t think I can even give 1 star. My instant pot is 2 years old and I am getting error C 6 L and they refused to repair it or give me discount.. they told me to buy new one. Very very horrible customer service. I will not recommend anyone to buy this product.

I bought an Instant Pot second hand which came without a moisture collector in the back. I ordered a replacement for it online but received a wrong model that didn't fit. I got in touch with the customer service which promptly sent out a replacement. This was annoyingly still not the right one but as I could see from the dispatch address, the fault with the a third party fulfillment. After sending another email, I received a full refund and a promise that the agent would be on the lookout for the right model. Within a few days, I received it and it actually matched.

Things can go wrong, but to me it matters that there are responsive people on the other end who actually care about good outcomes so five stars from me.

Product used 5 to 6 times only and stopped working. Company did not gave warranty claim even all required pics and receipt was provided.

What can I say probably one of the best customer service experiences. Sorted out any issue very quickly via email and far exceeded my expectations.

Ich habe diesen Instant Vortex Plus Airfryer über Amazon gekauft und bin sehr enttäuscht. Nach nur einem Jahr hat der Airfryer an allen Metallteilen und Schrauben, die mit Lebensmitteln in Kontakt kommen, begonnen zu rosten. Trotz mehrfacher Kontaktaufnahme mit dem Kundenservice wurde mein Anliegen ignoriert. Aufgrund dieser schlechten Erfahrung werde ich rechtliche Schritte einleiten. Daher gebe ich die niedrigste Bewertung.

Jessi and the company's customer service reps are all just wonderful to deal with. i use their AIR FRYER and the original instant pot which is over 8 years old (still works like a tank). They stand behind their products and just overalll great company!

Received C3 error on instant pot pro plus after 16 months of casual use. Instant pot CS said sorry, out of warranty. For an expensive product with such little use, I was pissed with the answer. The pot was useless and we trashed it. Will be buying a different brand now

I’ll never recommend this plastic toy to anyone. My instant pot screen went blank while cooking. After all troubleshoot steps with instant pot support, instant pot support itself suggested to buy a new plastic toy. They really think people should buy a new pressure cooker every couple of years? Ridiculous

Excellent service from Instant, Had a technical issue, got a response back the same day and all sorted. Super communication from Jordan. thank you. Highly recommend

Love Instant Pot. Efficient cooking and energy saving appliances. Their customer service help is very efficient. They help as much as they can.

Customer Service at Instant Pot is absoutely Brilliant. HATS OFF TO JORDON!!!

I recently contacted them about my airfryer, and how it was faulty. He's worked so effortlessly, and ensured a replacement as been sent out. Please Instant pot make sure that he is recognised for his brilliant work

Almost impossible to use website.

Purchased the Superior Slow Cooker because of recommendations in magazines and on retail websites.

Delivery arrived.
Opened box.
Packaging was excellent.
Product looks well manufactured and assembled.
Hence the 2 stars.

That's where it ends.
The only instructions provided was a booklet 10 pages worth.
No instructions other than scan a code to get started. Data usage.
Next scan to download Instant brands Connect App.
Next scan to visit Instant brands UK Youtube channel for useful (Not) videos.
Next scan to connect Instant Pot UK Facebook Community.

The actual user manual on their website, once you can find it. Transfers you to a .Com site which then transfers to a UK.instantbrands.
Is 139 pages in length.
So I won't be downloading and printing that anytime soon.
Back to the booklet.
Aptly named Getting Started Guide.
2 Important safeguards
8 Warranty
Important safeguards Is
READ ALL INSTRUCTIONS
There are not any, other than scan to access using a smart phone or via a web address.
For those without a smart phone or internet access, it would appear to be tough luck.
Then what follows in the booklet are pages headed WARNING with DO's and DO NOT's
Followed by SAVE THESE INSTRUCTIONS
They are not instructions.
Then follows the Warranty
Limitation and Exclusions
Basically the Warranty is worthless as it excludes everything, including 'Use contrary to the operating instructions', (of which there are none with the product or within the packaging).
You are then invited to register your product as follows
Product Registration

Please visit our FAQ page, as we may have already answered your questions.
For all warranty inquiries, please submit/attach the following required information:
An image or screenshot of your purchase receipt, displaying the date of purchase
An image of the silver, rectangular sticker located on the back of your product

Reason for Contact
Topic
The topics cover
Product information and recipes
General Enquiry
Order Enquiry
Trouble Shooting and Support
Change of mind returns

But no actual method of registering your product warranty.

You are asked to enter in a description box what the issue or problem is you are having with your product.

For this you will have to telephone and be in a queue for (how long is a piece of elastic), a lengthy period of time.
When someone deems to answer the telephone you are informed that the line is for Warranty Service and not for Warranty registration.
Please submit an email to customer services.

Product is being returned to retailer for full refund, due to lack of user instructions.

Got a positive reply from the company.
Really cooperative they will replace my insta pot

My Instant Vortex Plus airfryer developed a fault after nine months. I contacted Customer Care who were amazing at dealing with my problem. My problem was solved after 3 days by extremely friendly staff. I don't think I have ever been dealt with so efficiently by any other company. A huge thank you to Instant Vortex Plus Customer Care

UK customer service does not reply to emails.

Been using the instantpot almost everyday for a couple of months now and it has been working flawlessly. Very reliable and stable performing product. Looking forward to many more delicious meals.

My Instant Pot pressure cooker suddenly stopped working.I purchased it at the end of February 2023 through Amazon. At the end of September it stopped working. I filled out the form on the website in October, sent the invoice and the requested data and received an email from customer service that would soon return. They never returned. I called on the phone and they never answered or got back to me. I sent an email and they didn't respond. I have small children who need food cooked in a pressure cooker. It is a disregard for the consumer. I don't know where else to turn. It's an expensive product.. Very poor customer service in UK.

My old Sage slow cooker, gave up the ghost after 5+ years, so I decided to treat my myself to an expensive new slow cooker / air fryer.
Read the online reviews on the website and decided that the Instantpot Duo Crisp with ultimate lid 13 in 1 would be the ideal choice.
Ordered through John Lewis, as their guarantees are always the best.
Picked it up at Waitrose, tried it on dehydrate banana a couple of days later, ok.
Tried the air fryer for chips a couple of days later, ok again, but difficult to understand all functions as you have no manuals and it is all on line and difficult to see on a mobile phone.
Anyway tried to use slow cooker to do lamb shanks.
2 hours later the machine is still alternating between 1 and 3 bars of pre heating.
Opened the lid and the contents are cold/ like warm.
Put it on pressure cook and it was ok then switched to slow cook straight after and it went through pre cook to cooking after 39 minutes( don’t forget the pot was already hot)
Tried again next day and it still will not pre heat.
Wrote twice to instantpot customer support, got no replies.
Wrote to John Lewis and they have immediately offered me a return and refund ( thanks to them for their excellent customer service as always)
Now got a Ninja ( all works excellent) always look at all reviews etc before buying / Using something where customer support is non existent.
Ps don’t ever give up on fighting for your rights
2 -3 weeks to quickly sort it out, but sorry I stupidly didn’t look at all reviews prior to buying as when I typed my problem with pre heating for the Instantpot in Google it appears many other people have the same problem.
Whatever happened to customer service and companies caring for the quality of the items they sell.
Not happy with this product, could have just been a duff machine, but if the company can’t even be bothered to reply to my two emails, then it doesn’t deserve to get any more business