Jacksons Estate Agents Avis 324

Jacksons has been managing and letting my property for over 17 years and I’ve always been happy with their services. I’ve had the most contact with Kimberley the property manager who is excellent - very prompt, professional and knowledgeable - and she has given excellent advice.
Most recently there was a big project which was led by Ana in the Design and Refurbishment department. I cannot speak highly enough of how well she managed this project which included unexpected surprises and changes whilst keeping the work on track and keeping me informed at all times.

Jackson’s have been our letting agents for nearly a decade. In that time we have been particularly fortunate to have always been able to rely on Anna Tonial for help organising property maintenance and refurbishment. Anna is knowledgeable, efficient , understands both the landlord’s and tenant’s needs, and how to make things work for all. We have come to totally trust her judgement and her efficiency. As a small landlord living away from London she has been invaluable as a relied upon agent. She has once again been exemplary in preparing for a redecoration and minor refurbishment. Other elements of Jackson’s service are also very good, but Anna is a star

I am very happy with the way that’s Kimberley has managed our property. Would definitely recommend Jackson’s to others.

Kim is my property manager and is always very efficient, I am very happy with the service she provides.

Recently had the flat renovated . Jackson's made it as easy as possible and we're always available to answer emails and make helpful suggestions. Anna always kept me up to date.

I worked with Ana Tonial in the Design and Refubishment Dept to design and fit a new bathroom and replace radiators in the flat Jackson's rent out for me. Brilliant advice and service and the builders were wonderful. Super professional and a joy to work with.

Lorraine was super helpful in sorting an issue we were having with our drains, and resolved the problem really quickly. Thanks!

ABSOLUTELY HORRENDOUS EXPERIENCE – AVOID AT ALL COSTS!
This agency is nothing short of a disgrace. From the moment you engage with Jacksons, it becomes painfully clear that they care about one thing and one thing only: commission. They will mislead, pressure, and manipulate you at every opportunity to squeeze more money out of you—ethics and transparency are completely absent from their playbook.

Even under force majeure circumstances, where any decent agency would show some flexibility or understanding, Jacksons remained cold, ruthless, and greedy. They refused to show an ounce of compassion or professional courtesy—just more invoices, more fees, more excuses.

As a first-time landlord, I was hoping for some guidance and support, but instead I was met with incompetence and negligence at every turn. Their communication was inconsistent, dismissive, and often outright wrong. I had to correct their mistakes multiple times—everything from messed-up tenancy agreements to inaccurate property listings.

Jacksons are not just unhelpful—they are actively harmful. Their unprofessionalism is staggering, and they operate with a blatant disregard for your time, money, and trust. If you’re considering working with them—don’t. You’ll regret every moment.

While I believe the team at JoR may mean well, the lack of professionalism, poor communication, and apparent staff burnout made an already stressful process significantly worse. I wouldn’t recommend them.

My experience was frustrating from start to finish. It took an unusually long time just to receive the memorandum of sale, followed by 6 weeks of complete silence — no updates to me or my solicitors. It was only after I chased them that my case seemed to resurface, and it turned out the buyers, who had claimed to be cash buyers, actually needed a mortgage (again, 6 weeks later). I wish this was caught earlier in the process.

Things briefly looked promising again, but then I discovered the buyer had pulled out five days earlier and JoR hadn’t informed me. The explanation? One staff member had left and forwarded the message to another who was on leave, so it was missed. I was even told I could “go elsewhere because Andre was busy and tired” — so I did.

Shernitta has been a fantastic property manager for the last 4 years and gone above and beyond. We're really grateful for the support at Jacksons

Joseph has restored my faith in property managers! Prompt, efficient and caring service. Thank you for making our tenant experience fab!

Ted from the maintenance team was extremely quick and helpful following us reporting an issue with the toilet at our property.

always available , very easy to work with to ensure tennant has a good experience

Enrico has been beyond helpful trying to sort an on-going issue for the last 6 months. He's always chasing the relevant parties, giving me updates and keeping in touch via email and phone about what's going on in order to come to a resolution.

Jackson’s have been looking after our property for 6 years now and we wouldn’t use anyone else. Kimberley, in particular, has been an absolute star and has made even the most inconvenient issues a breeze with her shrewd initiative and considered, timely responses.

I have been renting via Jackson’s over the last 6 months, and since moving in I can not give high enough praise to Jackson’s property management team. The team, especially Enrico who has been my main contact, have been prompt, professional and attentive when dealing with any queries or issues I have had since letting with them.

I can not recommend enough

I have worked with a few estate agents over the years, and yes there are bound to be a few issues with renting out properties. However Jackson’s property management have been top tier. Enrico always kept me updated, knowledgeable and happy to help. Would highly recommend!

I am a resident at a Jacksons' letting, and I just wanted to leave a review to commend Enrico Ricketts who has tirelessly gone back and forth with our landlord on our behalf in order to get a number of issues resolved. He is always polite and professional and has made our experience with Jacksons as positive as can be!

Great service from Shernitta who manages our property from the Balham office. Always very responsive and quick to raise any issue to us from the tenants so they get addressed before they escalate.

My property manager, Shernitta, is the best. Efficient and thorough. I feel like my house is in a safe pair of hands.