Jacksons Estate Agents Avis 324

Clapham office: Offer ended up falling through. Property described as share of freehold, but it was never explained that this means there is actually a lease on the property (which was only 54 years). Advertised as having planning permission for a loft extension, but the agent would not provide information about when the permission expired, even when asked (we found out from our solicitor that it was only 6 months away which was not sufficient). The manager of the agent phoned to convince us to buy anyway, which we said we would not do without extensions of the lease and the planning permission. The manager hung up mid conversation which we felt was extremely rude.

We had a few viewings with Kieran McClean in Streatham and Clapham and have been really impressed by the properties he showed us. He understands our priorities and showed us properties in areas we has not initially in mind. Look forward to continuing our search with Kieran!

Kieran in the Streatham office showed me and my partner around a range of fantastic semis until we found the perfect one for us. We couldn’t have asked for a better experience!

Thanks again, Josh & Ken

Kieran from the streatham office was amazing, couldn’t recommend him high enough, no beating around the bush or pushing us towards properties we would have no interest in, was also very good at handling the mrs, made my life a lot easier!

Kieran in Streatham’ sales team was excellent, providing polite, friendly and professional support to show me what I was looking for.

Kieran very kindly showed me only and exactly what I wanted. He is friendly, efficient and was able to answer all my questions!

This if my first time looking at properties and I had many concerns and worries, all of which Kieran was able to address. He was kind and attentive.

Kieran McClean in Streatham sales is polite and extremely knowledgeable! i’m confident he will help my mother in purchasing her new property. I’d also like to thank him for being so patient and friendly with her in her as she can be slightly hard of hearing. Thank you Kieran!

It was great dealing with Kieran as he understood my requirements and managed to take me to viewings which matched my criteria , saving me a lot of time. He also helped me to understand my requirements better. Great person to deal with

Excellent service from start to finish. We were kept informed and felt supported throughout the process.

After wasting 12 weeks with Andrews, we switched to Jackson’s and we’re immediately impressed by their approach, we had lots of viewings and feedback was always provided. After a few weeks we got a buyer, so a big thank you to Kirk for that. Sophie who handled the sale process was fantastic at keeping me up to date with everything that was happening during our challenging sale. I would recommend Jackson’s to anyone selling a property and would definitely use them again

Thanks to Kieran Mclean for guiding me through the process of a first time buy - great service and would recommend to any.

Jacksons have supported us very well from start to finish of our sale. Helen, the branch manager, was great when I wasn't sure how best to manage the sale (having been with another agent previously), and Sophie was excellent managing the sales process through. She was responsive, supportive, pro-active and very patient given how long it took.
Thank you all

As first time buyers Sophie Doughty at Jacksons Balham and David Hearn at Jacksons Earlsfield were wonderful in guiding us through the whole process of buying a property. They were always on hand to chat to us when inevitable hiccups occurred during the course of our property purchase and provided valuable advice and insights all the way through – highly recommended!

Sophie at Jacksons Balham was so amazing. We had a very long drawn out, painful sale and the only thing that made it bearable was Sophie. She made us feel like there was at least some control in the selling process and walked us through each part of the process as they continued to come up. We didn't feel supported by our solicitors at all and relied on Sophie to help us understand what was required from each party involved. She was always easy to get in touch with and was always able to help keep us calm when the stress levels were going through the roof.

We had a great experience buying a property through Jacksons. Sophie and Jonathan were especially helpful and proactive.

I used Jackson’s for the sale of my apartment in Brixton. They were efficient and professional and secured me a sale quickly. Kieran worked into his Saturday evening to help agree the deal at a great price.

I had a fantastic experience buying my first property through Jacksons Balham. Sophie was extremely proactive in keeping me updated with each stage of the purchase, and provided helpful advice and support throughout the process supported by her years of industry experience. I would certainly recommend Jacksons and particularly Sophie to anyone looking to buy or sell a property in the area.

Couldn't recommend Jacksons more, in particular Kieran who has gone above and beyond in helping us secure the best deal for our purchase. Great communication, trustworthy and working way after hours to get our offer accepted and over the line!

I have been a tenant with Jason's Wandsworth branch for 3 years. I always paid my rent in time and have been responsible and calm tenant troughout. I have decided to move away due to personal circumstances early April this year. I made sure property has been professionally cleaned prior departure for quick release of deposit. I have handed the keys over 3 weeks ago now. I have 0 emails from them since regarding release of my deposit even though I requested an updated on several occasions. I also chased with their office on numerous times and most staff are not able to assist or promise return calls that never happen. I had 1 call from them last week after persistent chasing attempt stating they are waiting for landlords response and several other measly excuses. I chased this week again and they once more feeding me with same information. I am considering of taking legal actions at this point...
This is not the service you should expect from major agency such as Jacksons. It seems they are very quick to demand their payment but completely opposite when they need to return it.
Very disappointing!