Kardinal Independent Living 

What an excellent service from the beginning of my order, to the delivery of my new scooter , extremely helpful and polite on the phone.
Well recommend and good prices for all mobility needs.
Keep up the good work guys.
5 stars all round.

Great service thank you Conner for finding the right scooter for my dad will recommend 👍

Scooter was delivered bit later than we first thought but we understand Kardinal are very busy. But it was delivered with a very helpful gentleman explaining all we needed to know. Also telling us if we had any problems to get in touch straight away. So far no problems !! We are pleased with servi

I asked for neumatic in first place first thing I said to him they delivered 1 day late 15day waiting solid tyre I couldnt refuse lovely scooter also by then I had read reviews .as I read they don't return money until action is threatened.I got trapped nerve after using it .my fault for accepting .I was told 2025 look under the scooter with phone and get chassis number then look it up I was surprised.still on crutches now I walked in there to view then after couple of weeks ambulance 4 weeks on sofa just come a ane e now related problems trapped nerve I told them all about .I now have blow up cushion it helps. 4 weeks in doors on my side .after they agreed to change them .while I was in cancellation period .they have not .said they are a.waiting b.may this week .maybe next week .d.in a meeting.they seemed so nice .the scooter is ok .but they mess people about I'm not going back. it wouldn't cost nothing to do. now it says system down .go buy a SIM card .van broken .down driver lost. just waiting.but I like the scooter.i thought it looked nice happy people providing good service .but can not recommend now

Updated 24.06.26. I end up cancelling my order for my scooter as the service was below par and was promised compensation and confirmation date and still heard nothing. I ended up asking for a refund of £850. 2 weeks later and multiple phone calls from my end and promises from theirs, I am still waiting.


I bought my scooter over a week ago and was promised my scooter would be here within 10 working days which was fine. I have tried to get a confirmation date and have heard nowt. I have done nothing but chase people up and have been ignored on their WhatsApp chat, called the office yesterday and was promised someone would get back to me and I’m still waiting. Communication is not the best at all. I am sorry because I can’t wait to get the scooter.

Keeping InTouch and a no frills approach.

Scooter delivered on time by a very charming man who took the time to put it in the garage for me and explain things

Great services all the way through, the reception staff was so nice. The amazing engineer Ryan has so patient to explain few mobility scooters which suitable for my husband who has limited mobilities. Finally one scooter suited him and delivered last Tuesday. Ryan delivered the scooter to our house and he has spent at least 50 mins to explain more details and helped my husband to use it. We are so happy from start to finish through the purchase and will no hesitate to recommend Kardinal Independent Living to any one who needed mobility scooter.

Very helpful. Taking time to listen and always there for any queries at the end of a telephone. Recommend the firm to anyone in need. The delivery person was very helpful.

Absalutly fabulous

BEST COMPANY/CUSTOMER SERVICE TEAM EVER EVER DEALT IN YRS TRUST ME YOUR EXPERIANCE WHETHER SPENDING FEW HUNDRED OR FEW THOUSAND IS LIKE THEY ROLLED OUT RED CARPET N YOU ARE MADE TO FEEL SPECIAL THE TEAM ARE AMAZING ,,,,I Don't think they know how good they are and what ut feels like to be treated lovely when you feel like shite n usually get treated that way as normally just about the bottom dollar ,, Where at Kardinal is about what is best for you !!
I'm a Anxious buyer as been scammed off few times so I questioned these poor people for 6 months or so to find correct scooter which was one they suggested in first place ..I purchased a used scooter FAB PRICE BRAND NEW WHEELS Think Was all New by look of it kept thinking somat gotta go wrong but NO CHARGES FAB LAST HOURS GOT CHARGER MANUAL SHOPIN BASKET THE LOT ANY TROUBLE CAN RING THEM SHOP WATTS APP OR FB ..THE CUSTOMER SERVICE IS AMAZING THEY SHOWED ME RESPECT NEVER GOT FRUSTRATED IF I ASKED SAME QUESTION 100 TIMES,; Forget n get confused brain fog felt as ease talking to them no anxiety and the knowledge on products n prices is great they never rip you off swear just great Defo buy again GOT Rascal Pioneer will be uploading videos so can show u my New Shiny Wheels the price was so great I qas also able afford electric Wheelchair thankgod I did as been Bed ridden practical past 3 month been great take me loo or outside without puttin any pressure my heart n lungs saved me goin hot miserable hospital stay let me out after week or so "VIRTUAL WARD" AS WAS SAFE AT HOME WHEELCHAIR INCASE BP CRASHED ECT
THe Wheelchair is LIKE NEW too I CANT BELIEVE IT N I CANT THANK TEAM ENOUGH
HONEST THE SCOOTER N CHAIR CHANGED MY LIFE & CONFIDENCE GROWS EVERYTIME I GO FOR SPIN LOVE THEM THANKS SO MUCH ESPECIALLY CONNOR WHOM MAINLY HAD PUT UP WITH ME INDESCIDEFIC, ANXIOUS PANIKER, GABBER, PAIN BUM But no matter how busy always make time call u back if busy with another customer ..DELIVERY IS COUPLE DAYS THRY MAKE APP SUITS YOU CANT SPEAK HIGHLY ENOUGH THIS. COMPANY CANT WAIT GET MY VIDEOS ON ....THANKYOU EVERYONE AT KARDINAL YOU CHANGED& GIVEN ME MY LIFE BACK N FEEL CONFIDENT DRIVING FOR FEW HOURS KNOWING IT NOT GOING TO BREAK DOWN OR NOTHIN THANKYOU FOR Given me my INDEPENDANT AND CONFIDENCE BACK BEEN FAB GOIIN OUT WITH MY KIDS AS BEEN STUCK. UN AGES. DEFO. BUY FROM KARDINAL AGAIN JUST THANKYOU MILLIONS !!!!

Direct contact with polite, knowledgeable staff. No problem delivery inspite of bank holiday.

Good service

Easy to contact, A Very helpful service by real people.

Nothing negative to say, my scooter was exactly as described. Great communication. Had my chairs for 2 months now issues.

We had a scooter delivered on the 5th of June it's not the one we ordered on the 7th of may but it is a much nicer one that kardinal have upgraded us to as an apology which was very nice of them and I am greatful for that. Unfortunately even that cannot make up for the month of stress that we have been put through unnecessarily, they really need to work on their communication with the customer and follow up on promises made to contact not just ignore them. We expected a normal easy transaction especially with the amount of money which for us was alot and previous experience dealing with other disability supply companies, However this was not the case and has resulted in flares in severity of conditions. Something that should have been positive and easy didn't turn out that way, my partner is happy with the mobility scooter supplied to her and it is very nice but we both would have been equally as happy with the one she chose at the beginning of may without the rest of the hassle.
The scooter is fantastic but my score reflects the customer service.

Great support, knowledge and a wide range of solutions. They hit the balance between friendly and personal, whilst being professional and helpful. All in all, a pleasant and successful visit - my Mothers delighted.

⸻

⭐☆☆☆☆ Avoid – £1,186Taken, No Wheelchair, No Refund

We ordered an electric wheelchair from Kardinal Care around 10 April and cancelled the order on 20 April.
The wheelchair was never dispatched and never delivered.

Despite this, we are still waiting for a £1,186 refund, almost a month later.

Since cancelling, we have been:

* Told repeatedly that the refund had been “processed”
* Told delays were due to a “new computer system”
* Told the money was “in the system”
* Promised by phone that a personal payment would be made the same day

None of these promises were honoured.

After sending a formal legal email, the company stopped responding entirely, leaving us no choice but to start a chargeback to recover our money.

What makes this situation especially distressing is that the wheelchair was for a man currently in hospital with cancer. His wife paid for it and is now left £1,186 out of pocket, while dealing with severe emotional and financial strain. The lack of urgency, accountability, or compassion shown by this company has been shocking.

Having read many other Trustpilot reviews before writing this, a clear and worrying pattern emerges:

* Items not supplied or supplied incorrectly
* Refunds promised but not paid
* The same repeated excuses (“system change”, “manager will call”, “payment processed”)
* Customers waiting months for refunds
* Many people only recovering their money via chargeback

Based on our experience and what so many others report, it appears to us that this company targets people who are already vulnerable — those who are ill, disabled, or caring for seriously unwell loved ones — by taking payment quickly, making repeated promises, and then failing to deliver or refund.

This is not a one-off mistake. It feels like a pattern of behaviour.

I would strongly advise anyone considering this company to avoid them, use a credit card if you do proceed, and be prepared to protect yourself financially. This has been an extremely stressful and upsetting experience, and I would never deal with this company again.

I was kept informed about the progress of my purchase