Kardinal Independent Living 

Ordered my disabled neighbour a light weight, easy to dismantle mobility scooter as wanted to give her some independence back while keeping her safe due to her mobility becoming worse. We waited longer than we should for delivery and I eventually chased it. I was initially advised that it'll be with us soon
I then got a phone call apologizing for the delay and saying the reason was due to them waiting on a part for it. They then offered me a slight upgrade that could be delivered sooner which I agree to as long as it was also light weight and easy to dismantle for putting into a car. When it arrived I quickly realised it wasn't light weight and definitely isn't easy to dismantle and put back together. I'm currently awaiting a call back after requesting a manual which was sent via email so difficult to really read and understand. I still haven't had my call back so help me with this scooter so right now I'm not happy because I have lots of questions I need answers to.

I am very happy with my used Marlin Scooter, it is not the one I originally ordered due to a problem in the servicing department. You came up with a solution by suggesting another Marlin, a bit newer and different colour than the one I ordered. I love the new colour of midnight purple. I have used it twice for outings, it performed very well fitting in the boot of the car and easy to fit together. It is lighter than my original scooter even though it is bigger and more comfortable. Thank you for taking away my original scooter for re-purposing or recycling. Very pleased with the service I received from Karninal

I would give 0 stars if I could, as I did not receive what I ordered.

I purchased a specific mobility scooter on 16 March 2026 and had to chase repeatedly just to get a delivery date. When delivery finally took place on 7 April, the wrong scooter was delivered. I was told it was an “updated version” of the same model, however it was a lower specification and not what I had paid for, so I refused delivery.

Following this, I made multiple attempts to resolve the issue by phone, text message and email throughout April. On each occasion I was told I would receive a response or callback, which did not happen.

I was then informed the original scooter I had ordered was no longer available. However, when a third party contacted the company to enquire about the same model, they were advised it was available to purchase. When I raised this, I was told it had “sold that afternoon,” which raised concerns about how my order was handled.

Despite escalation within the company and repeated attempts to resolve the issue, no meaningful resolution was provided.

I was later contacted and offered a brand-new scooter as a gesture of goodwill due to the inconvenience caused. I gave a further opportunity for the matter to be resolved, however I still did not receive a confirmed delivery date or final resolution.

The matter remained unresolved as of 7 May 2026, at which point I continued with the chargeback process through my credit card provider.

Overall, I found the experience extremely frustrating — poor communication, lack of follow-through, and confusion around the specification of the product supplied meant the issue was never properly resolved.

Right chair, quick delivery, good price. What more could you want?

Spoke on the phone the man was very polite. And dealt with my order with no problem.

Amazing service, kind and friendly staff

My experience was very mixed with Kardinal. Purchasing the scooter was very easy, good service and communication. On the other hand the aftercare wasn’t as great. This is simply due to lack of communication and having to chase the company to resolve an issue which took a lot longer than expected. The matter has been resolved.

Connor kept it simple and didn’t make it complicated. Communication was good and efficient. Good lesson in how to ride them. Very satisfied and great value. Would highly recommend
Jon

Was really happy with Kardinal’s service. The whole process was really easy and the payment for the Scooter went into the account before they picked up the scooter.
Cannot thank them enough for the ease of service they have provided.
Thank you so much.

I'm thrilled to bits with my new scooter which, though used, is in immaculate condition. The process hasn't been straightforward but I trusted Connor to complete and he has not let me down even premium freighting the scooter to Leeds, where I live. Thank you Connor.

Staff exceptionally polite and pleasant offering help in every direction It's not easy to suddenly have to depend on a Mobility Scooter. I have close contact with a well known Carers Association with your permission I will pass your Company's details to the Secretary.

Kindest Regards

Mary Neil-Culnane

Everything about buying my scooter from Kardinal was pleasant and hassle free, went out of their way to deliver in time for my holiday and scooter delivery went without a hitch, can't praise the staff too highly. Wouldn't hesitate to buy from them again and would certainly recommend Kardianl to anyone

Thank you to Connor and his team on providing a fantastic service when buying a scooter for my dad. He now has the independence to go out and about with confidence. The scooter was a great price and in fabulous condition.

Very helpful agent. Connor explained to me how everything would unfold. Pleasant attitude through out. Well recommend.

I telephoned Kardinal at 9.10 this morning and was told that they were very busy and someone would telephone me later. It was 13.38 when I received the call back. I am pleased to report that Connor was brilliant and helped me to purchase the scooter that I wanted. Even though it took a liong time to get a reply when I did I am very pleased to give Kardinal 5 stars

Staff very friendly and helpful even with someone like me who has very poor credit rating.. 100% recomend

Kardinal is a great place to do business. Staff are always kind, polite and helpful.

They we brilliant price sorted for my trade in and purchased new scooter there and then spoke with Connor he was great receipt sent straight away very happy doing business will recommend to friends

What a breathe of fresh air. As soon as you walk in you are greeted with smiles from all staff, not just 1. They are really helpful with everything you ask and good value for money for what you need. No hard selling just really good old fashioned listening and delivering what you want. I have been there 3 times now and taken back by the happiness and the swift service. I've been helping out an old mate to buy a shopper, got a good deal on a second hand unit. SO I have been back for more bits n pieces. Happy to deal with Kardinal for all my needs, thank you.