Kardinal Independent Living 

Customer service was as good as non existent just excuses and no return of calls when i cancelled I had to get the credit card company involved as they did nothing

second time purchased a used scooter and, as before, very helpful and very good service and prices

We went to the shop to hire a wheelchair for a guy who has mobility issues & although he has been referred to wheelchair service it’s taking so long. The young lady in the shop was wonderfully understanding. She phoned her Boss and he obliged us with a wheelchair for two weeks free of charge, what a wonderful man. This has changed this man’s life and he can now get out THANKYOU . Kardinal you are stars.
Regards
Angie x

Kardinal took payment from my 92 year old father for an eFoldi Lite reconditioned mobility scooter with delivery in 7-10 days. Over three months later after increasingly unbelievable excuses and promises of refunds, they admitted that they could not provide the scooter and we had to secure repayment from the credit card company. Their apologies sounded sincere but were never backed up by promised action.

Everything about the process of enquiring and hiring a scooter has been a joy. Very genuine and helpful. I can’t recommend this company enough.

To the ladies on the telephone at Kardinal thank you for your kindness and help you all gave me with the problems I had with your company,Kind regards Reg Fort

I placed an order with Kardinal over the phone on Friday 27th March for a Galaxy 2 mobility scooter. I dealt directly with the managing director and made it very clear that the scooter needed to be stored indoors in my hallway. I had spent weeks researching to ensure the model I chose would be suitable.

After 10 days with no update, I contacted them and was given a delivery date of Wednesday 15th April. The scooter did not arrive. My calls went unanswered.

I eventually spoke to the managing director on 16th April and was told there was an issue and I would receive an update that afternoon. I did not. I was then told delivery would be 17th April. Again, nothing arrived.

I later spoke to a sales manager, who offered an “upgrade” as a goodwill gesture due to the delays and confirmed delivery for 18th April. Once again, no delivery and no communication.

I was repeatedly assured that the replacement scooter had the exact same specifications. This was extremely important due to my access requirements.

A Roadmaster Plus was finally delivered on 20th April. It was immediately clear it was significantly larger. After measuring, it was approximately 3 inches wider and longer than the Galaxy 2. It was impossible to get into my home.

I am a full-time wheelchair user, and the scooter had to be left outside, blocking access to my home and garden. The driver left without resolving the issue.

I reported this straight away and was told I would receive a callback. The managing director contacted me on 21st April and agreed to send the correct Galaxy 2.

Collection of the incorrect scooter was promised for 22nd April, but this did not happen. A further collection attempt on 27th April failed due to incorrect details being provided. The scooter was eventually collected on 28th April — over a week after delivery, during which time it blocked access to my property.

I was then told new Galaxy 2 stock had arrived and was promised further updates, but once again, no callbacks were made.

Despite repeatedly requesting a refund, I continued to be ignored. I was also promised proof of refund processing on multiple occasions, including invoices and transaction confirmation, none of which were ever provided.

I was repeatedly told the refund had either been processed or was being prioritised, however no refund was received and communication once again stopped entirely.

It has now been over 8 weeks since I originally placed and paid for this order on 27th March, and as of 25th May I still remain without either the scooter originally ordered or my money returned.

The company are now attempting to blame delays on the fact I raised a dispute with my bank, despite the managing director personally assuring me that they would resolve the matter directly via bank transfer and would also include compensation for the experience caused. Once again, this did not happen.

The complaint remains with trading standards and my bank. I have a full paper trail including emails, call logs, screenshots and recordings to support every part of this review.

This entire experience has been extremely stressful, exhausting and completely unacceptable. I am absolutely disgusted by the way this company have treated a disabled and vulnerable customer throughout this process.

I would strongly advise others to avoid this company. You only have to look through the other 1-star reviews to see that this appears to be an ongoing pattern of behaviour of their repeated lies.

I would also like to make clear that every statement within this review is factual and supported by evidence in my possession.

Very easy to sort out this is a great company they have given me a second chance cant fault them at all many sincere thank you to all at Kardinal I would absolutely 100% recommend this company

Conner was a absolute star so friendly and helpful with all the questions we had it was like talking to a old friend I would recommend kardinal independent living to anyone many thanks Conner bri

I would to say to Connor and his team for a great service on finally sorting my dads mobility scooter out sorry Connor for the late response thanks Mike

Always go with someone you trust. I cannot praise Kardinal Independent Living enough. I bought a Kymco Maxer mobility scooter from Connor for a really fair price. He is a genuine, decent business owner who I feel always takes care of his customers.

The scooter is immaculate and runs like new. They delivered it within 7 days as promised and included a 12 month warranty. I am over the moon!

Very professional and approachable company. Connor did his best to make sure I got what I needed. I felt as though the sales process was very trustworthy. Thank you

Hi today I bought a Tga sport in black. I said to Connor what I needed and he went above and beyond to put a good package together.
When I get the scooter next week I am sure I will be putting another 5 star report. Thanks Connor for ringing me back. Just something can I have a receipt please.

I ordered a mobility scooter to hire on march 2nd and was worried that it had not been delivered or any updates sent to me on email. I needen't have worried, this morning I was contacted by the boss himself who was a very pleasant, polite and friendly person and assured me the scooter would be with me on Tuesday and explained the lack of correspondance. Thankyou so much for laying my worries to rest. Take care

Just had my used mobility scooter delivered.Like new condition. I am so pleased with it. Connor rang me to make sure I was happy with my purchase. All the kardinal team are really nice people to talk to. Well done kardinal.

I paid online for a used wrangler 2 and insurance from Kardinal independent living on January 29th. I was expecting a follow up call to arrange delivery from the provisional promise of 7-10 days but this passed. A lot of effort to get hold of someone to confirm a delivery date of 13th Feb. I waited in but no delivery or confirmation. After trying to get updates, I finally received one to inform me that the scooter had been damaged during transit. Although a discount was offered, I decided to request a refund. I received an acknowledgment that the refund was authorised and to be paid in the two week time frame I requested. However, this did not happen. After contacting the company and receiving apologies and promises for prompt action, I have not received a refund. At the time of writing 10th March 2026

I found the staff to be extremely helpful .
Assisted me with my inquiry and then my purchase.
From ordering my electric scooter to delivery was very good.

Very quick service. Very knowledgeable and understanding. Quick delivery would recommend.

Very easy to order and arrange delivery to our address in South Wales arrived when it should have and on time