Always go with someone you trust. I cannot praise Kardinal Independent Living enough. I bought a Kymco Maxer mobility scooter from Connor for a really fair price. He is a genuine, decent business o... Voir plus
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Kardinal Independent Living
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Sent my scooter of for service I can back with smashed housing /decking and broken mudguard Have tried repeatedly to contact the company to get this resolved have sent numerous pictures of the dama... Voir plus
They really made the experience simple and easy! We had phoned them up a few months ago to ask for advice about a particular make of mobility scooter. They provided their advice in a really help... Voir plus
L'entreprise a répondu
I purchased my first - second hand scooter from Kardinal - so wasn't too sure what to expect. And whilst it did initially have an issue, once Conner (in particular) was on the case it was all sorted b... Voir plus
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À propos de l'entreprise
À propos de Kardinal Independent Living
Écrit par l'entreprise
Kardinal Independent Living is the UK’s largest supplier of reconditioned mobility scooters and powerchairs, alongside a wide range of brand-new models.
We are a proud family-run business, founded by the Hancorn family in 2007, with Connor Hancorn becoming Managing Director in 2014. Since then, the company has grown rapidly and is now one of the UK’s most trusted and established mobility specialists.
We specialise in high-quality reconditioned mobility equipment, all restored to an immaculate standard, fully serviced, safety checked, and offered at unbeatable prices. We also supply a wide selection of brand-new scooters and powerchairs to suit every need and budget.
In addition, we are Motability’s largest collection agent for mobility scooters and powerchairs, covering over 65% of the UK—a testament to our scale, reliability, and industry trust.
Our commitment doesn’t stop at the point of sale. We are known for our outstanding after-sales care, honest advice, and dedicated customer support.
Based in the heart of Sussex, we now operate multiple locations across the country, including two showrooms, a warehouse, and a nationwide online store. We also offer a fully nationwide service, supported by our team of on-road engineers who are available to assist 7 days a week.
If you’re looking for a reliable mobility specialist you can trust, we’re here to help.
📞 Get in touch to order your new scooter: 01903 232326
SHOP NOW
CONTACT US
Coordonnées de contact
Kardinal House, Southdownview Road, BN14 8NL, Worthing, Royaume-Uni
- 01903232326
- orders@kardinalliving.co.uk
- kardinalindependentliving.co.uk
You have given me my life back
You have given me my life back. Can't thank you enough. I'm over the moon
6 mars 2026
Réponse de Kardinal Independent Living
Hi Kim,
Thank you so much for your wonderful feedback. We’re truly delighted to hear that your scooter has made such a positive difference — that means everything to us.
Wishing you many happy journeys ahead!
Best regards,
The Kardinal Team
I have recently been diagnosed with…
I have recently been diagnosed with dementia and banned from driving after 60 years of a clear license.What now I can drive a mobility scooter got one from Kardinal . Takes a bit of getting used to and is rather slow but can still get my shopping 👍Thanks Frank.
5 mars 2026
Réponse de Kardinal Independent Living
Hi Frank,
Thank you for sharing your experience with us. We’re really glad to hear that your scooter is helping you stay independent and get out for things like shopping — that’s so important. It can take a little time to get used to, but we’re pleased it’s working well for you.
Wishing you all the best, and thank you again for your kind words 👍
Best regards,
The Kardinal Team
From start to finish the process was…
From start to finish the process was great and all different options to purchase where explained
Scooter arrived on a pallet well wrapped and undamaged especially seeing how far it had traveled.
Kym&Connor where extremely helpful when I needed help, even arranged for a brand new charger and a new full set of tyres for the scooter as they want to make sure customers are 💯 satisfied with their service.
You can’t ask to deal with a more professional company that are backed by their staff.
WELL DONE
Best regards
Michelle
3 mars 2026
Réponse de Kardinal Independent Living
Hi Michelle,
Thank you for your fantastic feedback! We’re delighted to hear the whole process went smoothly and that all options were clearly explained. It’s great to know your scooter arrived safely and in perfect condition, especially after such a journey.
Kym and Connor will be so pleased to hear your kind words, and we’re glad we could get everything sorted with the charger and tyres to make sure you were fully satisfied.
We really appreciate your support — thank you again!
Best regards,
The Kardinal Team
Excellent service
Impressed with the set up that they have, a friendly team. I purchased a mobility scooter for my husband who was still in hospital and they were happy to keep the scooter at the workshop till he was discharged. That was then delivered to my door. I would certainly recommend them.
3 février 2026
Avis spontané
Réponse de Kardinal Independent Living
Hi Gill,
Thank you for your lovely feedback! We’re so pleased to hear you were impressed with our setup and found the team friendly. It was no problem at all to hold onto the scooter until your husband was ready — we’re glad we could make things a little easier for you.
We truly appreciate your recommendation.
Best regards,
The Kardinal Team
Very friendly and honest and explained…
Very friendly and honest and explained everything will use these again
2 mars 2026
Réponse de Kardinal Independent Living
Hi Brenda,
Thank you for your kind feedback! We’re pleased to hear you found our team friendly, honest, and clear in explaining everything. We look forward to helping you again in the future.
Best regards,
The Kardinal Team
Terrible customer service
Terrible customer service. The lady I care for has been ignored by Kardinal for weeks. They delivered the wrong scooter model and have not organised a refund / collection. This has been going on for weeks and is obviously very stressful and worrying. No response to multiple emails - complete radio silence. Don’t trust this company with your money.
27 février 2026
Avis spontané
Réponse de Kardinal Independent Living
Thank you for your feedback, I’m sorry to hear about your experience.
I would like to clarify that the scooter delivered matched the model that was originally ordered. We understand that mistakes can happen when placing an order, and we were more than willing to arrange an exchange to resolve this.
However, during our communication, the situation unfortunately became difficult to manage due to the tone of interactions. As a result, we felt it was in everyone’s best interest to proceed with a refund so that an alternative supplier could be used.
That said, I do apologise for any delays in communication at the time. We had recently introduced a new system which caused some disruption while we worked through initial teething issues, and this did impact response times.
We always aim to resolve matters fairly and respectfully, and we’re sorry that this situation did not result in a better experience.
very friendly and efficient scooter…
very friendly and efficient scooter arrived today.
20 février 2026
Réponse de Kardinal Independent Living
Hi Julie,
Thank you for your lovely feedback! We’re so pleased to hear you found the service friendly and efficient, and that your scooter arrived safely today.
Best regards,
The Kardinal Team
A good scooter at a reasonable price
My original purchase had an intermittent fault so another model was sent. I am happy with this. My only criticism was that my order took longer than the 7-10 days anticipated delivery.
12 février 2026
Réponse de Kardinal Independent Living
Hi Do,
Thank you for your honest feedback. We’re glad we were able to resolve the issue by sending another model and that you’re happy with it. We apologise for the longer delivery time than anticipated and appreciate your patience while we put things right.
Best regards,
The Kardinal Team
We had a great experience with…
We had a great experience with Kardinal, customer service was great. They listened to our needs and were able to find just the right one for my husband, had a good trial along the promenade and it was just perfect, lightweight and easy for me to place in our car.
Thank you Kardinal. We would definitely recommend
19 février 2026
Réponse de Kardinal Independent Living
Hi Carole,
Thank you for your wonderful feedback! We’re so pleased to hear you had a great experience and that we were able to find the perfect scooter for your husband. It’s lovely to know the trial along the promenade helped you feel confident in your choice, and that it’s lightweight and easy for you to manage.
We truly appreciate your recommendation.
Best regards,
The Kardinal Team
Réponse de Kardinal Independent Living
Hi Anita,
Thank you for your feedback! We’re delighted to hear you received great support from us — that’s exactly what we aim for.
Best regards,
The Kardinal Team
It really was an easy experience
It really was an easy experience. The office staff on the phones were excellent and Lee, the guy who delivered the scooter and demonstrated it to us was so accommodating, friendly and professional. We purchased the scooter and although it was the wrong one ,£500 dearer than the one we ordered, they honoured our agreement and gave it to us at the agreed price with no questions asked. I cannot reccomend Kardinal enough as the whole process was easy and spot on!
Excellent, excellent service!
Thank you Kardinal😊😊😊
18 février 2026
Réponse de Kardinal Independent Living
Hi Ken,
Thank you for your fantastic review! We’re so pleased to hear the whole process was easy and that our office team and Lee made such a positive impression. We’re also glad we could honour the agreed price without any hassle — doing the right thing for our customers is always important to us.
Your recommendation and kind words truly mean a lot.
Best regards,
The Kardinal Team
Fabulous experience buying my first…
Fabulous experience buying my first mobility scooter. I have MS and the transition of a scooter was quite upsetting for me.
Ryan put me at ease and let me test several scooters after identifying my specific needs. Conner was great at advising the best financial way to go about purchasing. Everything was explained and demonstrated to me for ease of transferring scooter to my car.
Have now realised how my life will benefit from using the mobile scooter and so pleased I chose Kardinal to go to. Great service and I know I’ll have ongoing support . Thanks guys
12 février 2026
Avis spontané
Réponse de Kardinal Independent Living
Hi Jenny,
Thank you so much for sharing your experience. We completely understand that transitioning to a mobility scooter can feel like a big step, and we’re really pleased Ryan was able to put you at ease and help you find the right fit for your needs. It’s also great to hear Connor could guide you through the financial options clearly and confidently.
Knowing that you’re already seeing how much this will benefit your day-to-day life means the world to us. We’re so glad you chose Kardinal, and we’ll always be here to support you.
Best regards,
The Kardinal Team
Please ,Please , do not use this company
My father agreed to pay , £2400 and his mobility scooter, in part exchange, for a scooter from Kardinal independent living.
He was told it would be delivered within 10 days .
When it did not arrive he tried to contact the company several times, and was told that they was busy and would phone him back . They never did.
Eventually after a month of unreturned phone calls a refund was agreed .
When the refund was not issued , more phone calls and emails were sent and various excuses given.
The refund was only paid when we started court proceedings.
The whole experience made my Father ill , due to the stress caused.
Even when this was explained to the company they did not seem to care. For a company that deals with elderly People their customer service is awful, and they should be ashamed of themselves.
Please ,Please , do not use this company .
Read all the one star reviews posted . we cannot all be wrong.
Im sure the company will defend themselves regarding this review but there is no excuse for the way my Father was treated.
17 février 2026
Avis spontané
Réponse de Kardinal Independent Living
Hi Andrew,
I’m very sorry to hear about your father’s experience.
I want to acknowledge how upsetting and stressful this must have been for both of you, particularly given the length of time involved and the difficulty in getting clear communication. That’s not the standard we set for ourselves, especially when working with customers who rely on these products.
Around that period, we were going through a major internal system change. While this was introduced to improve our service overall, it did unfortunately lead to disruption in areas such as communication, order updates, and refund processing. I want to be clear though, this provides context, not an excuse, and we take full responsibility for how this impacted your experience.
I’m especially sorry that it reached a stage where legal action felt like the only option to resolve the refund. That should never have been necessary, and we regret that it caused additional stress for your father.
We're pleased you've now had the full refund and the money is back with you.
The Kardinal Team
Second hand scooter
I chose a second hand owned scooter. It has exceeded all expectations there is not a scratch on it and is beautiful. I would recommend kardinal to anyone after a scooter. Conner was a great person to deal with and kept me informed with everything highly recommended
14 février 2026
Réponse de Kardinal Independent Living
Hi Neil,
Thank you for your fantastic feedback! We’re delighted to hear your second-hand scooter has exceeded expectations and arrived in such beautiful condition. Connor will be really pleased to know you appreciated being kept informed throughout.
Your recommendation means a lot to us.
Best regards,
The Kardinal Team
Réponse de Kardinal Independent Living
Hi Lynette,
Thank you for your review! We really appreciate you taking the time to share your feedback.
Best regards,
The Kardinal Team
Telephone sales staff first class…
Telephone sales staff first class solved my problem re part ex purchase scooter just arrived again first class in fact better than i anticipated in looks delivery again good would not hesitate to recommend certaniley worth the 5 star.
12 février 2026
I had a really good experience
I had a really good experience, they were extremely helpful, we had a few hiccups but they went above and beyond to help with the issues. And I would definitely recommend this company. I am extremely happy with my mobility scooter!
10 février 2026
I purchased my mobility scooter through…
I purchased my mobility scooter through part exchange Connor was brilliant and gave me a good price customer service is excellent thankyou Connor happy do business with your company again soon
9 février 2026
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