We could not speak more highly of the team at Kylin Sauna. From our initial visit to their Blackburn Showroom, the female staff member we dealt with and placed our order for the Full Spectrum 2 p... Voir plus
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Lisez les avis des autres
Rex was very knowledgeable & helpful explaining the various options. The payment & pick-up was easy & efficient. Putting the Sauna together was also easy ... instructions easy to follow. We are now e... Voir plus
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The showroom was incredible with almost every style of sauna products sold was available to try before purchasing and the ease of payment type with the company met with my situation!! Thank you to the... Voir plus
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Fantastic product to start our sauna journey on. Competitive product price and very fast delivery even with our regional location. The team were friendly and fast to respond when I emailed in a questi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Founded in 2009, Kylin Australia began by supplying premium electrical appliances through both retail stores and online channels. As our technical expertise grew and wellbeing became a priority for more Australians, we expanded into home wellness products designed to improve everyday living. In 2019, we developed our first sauna unit in Melbourne. Since then, the Kylin Sauna range — including infrared sauna and full spectrum sauna models — has become our flagship line and is recognised as one of Australia’s most trusted home sauna brands. Our mission is simple: support better health, relaxation, and balance through thoughtfully engineered saunas and genuinely helpful service. Today, Kylin has built one of the largest showroom networks for home saunas in Australia — two in Melbourne, two in Sydney, and one in Brisbane — with a new Perth showroom has opened in November 2025. Every city is backed by a dedicated local service team, ensuring smooth delivery, professional installation, and reliable ongoing support, our customers can feel confident choosing Kylin as their best sauna option.
Coordonnées de contact
U12 11 MARY ST, 3130, BLACKBURN, Australie
- 1300790806
- info@kylinaustralia.com.au
- kylinaustralia.com.au
4,8
Excellent
120 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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We had a wiring issue
We had a wiring issue, caused by birds, and contacted Kylin Sauna for help. Their support has been outstanding, quickly organising parts including a new control panel at a very reasonable price,
The parts arrived quickly and we were able to fix the issue ourselves so we are now enjoying our sauna again.
Thanks Kylin Support for your attention to detail, quick responses. We felt supported throughout.
4 janvier 2026
Avis spontané
Réponse de Kylin Sauna
Hi Marie, thank you so much for sharing your experience with us. We truly appreciate your kind feedback. 💛 We’re sorry to hear about the wiring issue caused by the birds, but we’re really glad our support team could assist you quickly and help get everything sorted. It’s great to hear the parts arrived promptly and that you were able to fix the issue and enjoy your sauna again. Providing responsive support and making sure our customers feel guided throughout the process is very important to us, so your words mean a lot to our team. Thank you again for sharing your experience. Wishing you many more relaxing sauna sessions ahead! 😊
Really easy to communicate with and…
Really easy to communicate with and then setup the sauna. Suggest this model as you get a bit of everything.
24 février 2026
Réponse de Kylin Sauna
Hi Will, thank you for the 5-star review! We’re so happy to hear you’re enjoying your Kylin Sauna. Your support means the world to our team. Enjoy every relaxing moment! 🌿💛
Selection
Selection, purchase, pick up and assembly was very easy.
The sauna itself operates extremely well.
25 février 2026
Réponse de Kylin Sauna
Hi Brendon, thank you so much for your kind words! We’re glad everything went smoothly and that your Kylin Sauna experience has been a positive one. We truly appreciate you choosing us and sharing your feedback. ❤️
Fantastic modern looking IR sauna
Fantastic modern looking IR sauna! Heats up to a high temp very quickly. Love the product :)
5 mars 2026
Avis spontané
Réponse de Kylin Sauna
Hi Dean, we appreciate you more than you know! Customers like you make what we do meaningful. Thank you for allowing us to be part of your wellness journey and for choosing KYLIN. ✨
Traditional Sauna
We got our Sauna delivered 2 weeks ago and we are over the moon with the product. Easy to install and it looks amazing. Kudos to the team who was super responsive and answered all my questions and the delivery was not expensive at all, even able to track the vehicle to know exactly when the Sauna arrived at our doorstep. 5 Stars for sure!
23 février 2026
Réponse de Kylin Sauna
Hi Pascal, thank you for noticing the little things—that truly means a lot to us. We always try to stay one step ahead to make things as smooth and convenient as possible. We're glad your delivery and overall experience met your expectations. We appreciate your support and hope you enjoy every session in your sauna! ✨❤️
It has been great so far
It has been great so far. Everything works well. It looks good in our family room and thought it was great value too. Sales were friendly and not pushy and delivery and assembly was courteous and friendly.
23 février 2026
Réponse de Kylin Sauna
Hi Mark, we’re so grateful for your kind words! It’s wonderful to hear our team was able to guide you through everything comfortably. We know purchasing a sauna is a big decision, so we always aim to be present every step of the way. Thank you for trusting KYLIN — and for sharing your positive experience with others! 😊💛
Very happy with this sauna
Very happy with this sauna. The 2-person size is perfect and fits nicely in my home without taking too much space. It heats up quickly and the far infrared heat feels very comfortable and relaxing after a long day.
5 mars 2026
Avis spontané
Réponse de Kylin Sauna
Hi Dave, your feedback made our day! We don’t just see this as a purchase — we value building lasting relationships with our customers. Knowing you had a positive experience from start to finish means everything to us. Thank you for being part of the KYLIN family! ❤️
Réponse de Kylin Sauna
Hi Joby, hearing this makes us proud of our team. We always aim to provide attentive and reliable service, so thank you for recognizing that. We’re grateful for your support and for choosing KYLIN. 💛
Réponse de Kylin Sauna
Hi Antonio, we truly appreciate your review! So glad you've had a positive experience so far. Thank you for choosing KYLIN—it means a lot. 💛
Great customer service and the product…
Great customer service and the product is absolutely amazing!
25 février 2026
Avis spontané
Réponse de Kylin Sauna
Hi Matt, hearing this makes us proud of our team. We always aim to provide attentive and reliable service, so thank you for recognising that. We’re grateful for your support and for choosing KYLIN. 😊❤️
The team at Kylin were very helpful in…
The team at Kylin were very helpful in assisting me purchase a Sauna. I can't wait for it to arrive.
25 février 2026
Avis spontané
Réponse de Kylin Sauna
Hi Kat, thank you for your thoughtful review. It’s always encouraging to know our efforts are felt and appreciated. We’re grateful for your support and hope you'll continue enjoying your sauna experience once it arrives! Yay! 💛
Great company to deal with my Sauna is…
Great company to deal with my Sauna is better than I thought delivery was good customer service and follow up was 5 star I highly recommend this company
17 février 2026
Avis spontané
Réponse de Kylin Sauna
Hi Mark, thank you for your lovely words. We truly care about each customer’s journey, so it’s rewarding to know you felt supported & rated us as a "5-Star Experience"! Yay! 💛 We appreciate you choosing KYLIN and hope your sauna brings comfort and wellness to your home. 🌿
Réponse de Kylin Sauna
Hi Eros, hearing this makes us proud of our team. We always aim to provide attentive, trustworthy, and reliable service, so thank you for recognising that. We’re grateful for your support and for choosing KYLIN. 😊💛
Very happy
Very happy. Sauna is great, delivery was easy, and sales team were really helpful.
6 février 2026
Avis spontané
Réponse de Kylin Sauna
Hi Mitchell, we sincerely appreciate your positive feedback. Providing a seamless and supportive experience is something our team works hard to achieve, so your comments truly encourage us. Thank you for placing your trust in KYLIN. We look forward to supporting you anytime you need us. ❤️✨
Amazing service!
23 janvier 2026
Réponse de Kylin Sauna
Hi Kieran, hearing this makes us proud of our team. We always aim to provide amazing and reliable service, so thank you for recognising that. We’re grateful for your support and for choosing KYLIN. 😊
From the moment I purchased the sauna…
From the moment I purchased the sauna…. every stage went smoothly…. treated with consideration and respect…
Packages arrived and we were to install it within 5 hours..,
The sauna presented beautifully….. a transaction completed with no issues
Thanks to everyone involved ❤️
26 janvier 2026
Réponse de Kylin Sauna
Hi Arthur, we’re so grateful for your awesome words! It’s wonderful to hear our team was able to guide you through everything comfortably. We know purchasing a sauna is a big decision, so we always aim to be present and attentive every step of the way. Thank you for trusting KYLIN—and for sharing your positive experience with others! 🌿❤️
Réponse de Kylin Sauna
Hi John, thank you for the positive review! We’re really glad you had a great experience with us. Your support means a lot to our team. Enjoy your sauna, and thanks for choosing KYLIN! ❤️
Very happy with the Sauna
Very happy with the Sauna. Was easy to put together and the whole family use it daily.
26 janvier 2026
Réponse de Kylin Sauna
Hi Julie, your kind words mean more than you know. We genuinely care about making the journey smooth and reassuring, so it’s wonderful to hear that reflected in your experience. Thank you for choosing KYLIN — we appreciate you! 🌿❤️
Outstanding product and customer service.
The Kylin customer service experience was fantastic. Everyone was very helpful and all enquiries were answered quickly.
I paid an extra $200 for the sauna to be installed. So glad I did, the guy was very precise and methodical.
As for the Sauna, it is perfect !!
22 janvier 2026
Réponse de Kylin Sauna
Hi Karolyn, Yay!!! Grateful to you for taking the time to leave such awesome & honest feedback. Reviews like yours motivate our team and help other customers feel confident in choosing us—KYLIN Brand! We’re thankful for your support from day one and happy to know you had a great experience with the KYLIN customer service, driver & install team too! 💛🌿
1x man sauna
1x man sauna. Solar.
Great sauna. I bought another for another property as very pleased with product.
Heats up within 10-15 minutes
Good heat
Good sweating
Well built
Good service.
6 février 2026
Avis spontané
Réponse de Kylin Sauna
Hi Graham, WOW! Thanks for the repeat purchase! Means a thousand words to be thankful! ❤️ We sincerely appreciate your positive feedback. Providing a seamless and supportive experience is something our team works hard to achieve, so your comments truly encourage us to be better. Thank you for placing your trust in KYLIN. We look forward to supporting you anytime you need us. 😊
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