We could not speak more highly of the team at Kylin Sauna. From our initial visit to their Blackburn Showroom, the female staff member we dealt with and placed our order for the Full Spectrum 2 p... Voir plus
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Rex was very knowledgeable & helpful explaining the various options. The payment & pick-up was easy & efficient. Putting the Sauna together was also easy ... instructions easy to follow. We are now e... Voir plus
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The showroom was incredible with almost every style of sauna products sold was available to try before purchasing and the ease of payment type with the company met with my situation!! Thank you to the... Voir plus
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Fantastic product to start our sauna journey on. Competitive product price and very fast delivery even with our regional location. The team were friendly and fast to respond when I emailed in a questi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Founded in 2009, Kylin Australia began by supplying premium electrical appliances through both retail stores and online channels. As our technical expertise grew and wellbeing became a priority for more Australians, we expanded into home wellness products designed to improve everyday living. In 2019, we developed our first sauna unit in Melbourne. Since then, the Kylin Sauna range — including infrared sauna and full spectrum sauna models — has become our flagship line and is recognised as one of Australia’s most trusted home sauna brands. Our mission is simple: support better health, relaxation, and balance through thoughtfully engineered saunas and genuinely helpful service. Today, Kylin has built one of the largest showroom networks for home saunas in Australia — two in Melbourne, two in Sydney, and one in Brisbane — with a new Perth showroom has opened in November 2025. Every city is backed by a dedicated local service team, ensuring smooth delivery, professional installation, and reliable ongoing support, our customers can feel confident choosing Kylin as their best sauna option.
Coordonnées de contact
U12 11 MARY ST, 3130, BLACKBURN, Australie
- 1300790806
- info@kylinaustralia.com.au
- kylinaustralia.com.au
4,8
Excellent
120 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lots of information on your Web pages…
Lots of information on your Web pages and lots of positive reviews. Very impressed with your delivery driver. Had the Sauna unloaded and in position for us to assemble in very quick time.
Thank you for a great product
26 janvier 2026
Réponse de Kylin Sauna
Hi Kenneth, thank you for taking the time to leave such thoughtful feedback. Reviews like yours motivate our team and help other customers feel confident in choosing us. Thank you for noticing even the smallest details. We’re grateful for your support and happy to know you had a great experience with KYLIN all throughout the process! 🌿💛
Friendly showroom staff and chance to…
Friendly showroom staff and chance to experience the various different types of sauna sets in showroom are great points.
26 janvier 2026
Réponse de Kylin Sauna
Hi Sin Yu Chu, your feedback made our day! We don’t just see this as a purchase — we value first & last impressions with our customers. ✨ Knowing you had a positive experience from start to finish means everything to us. Thank you for being part of the KYLIN family! 💛
Great quality and service
Great quality and service, went with the Kylin team to assemble and couldnt be happier
19 janvier 2026
Réponse de Kylin Sauna
Hi Frida, we’re so grateful for your polite feedback! It’s wonderful to hear our team was able to guide you through everything smoothly. We know purchasing a sauna is a big choice, so we always aim to be helpful every step. Thank you for trusting KYLIN — and for sharing your positive experience with others! 💛
Réponse de Kylin Sauna
Hi Brendan, thank you for the honest and direct review! We’re really glad you had a positive experience with us. Your support means so much! Enjoy the sauna experience, and thanks for choosing KYLIN BRAND! ❤️
Aiza went above and beyond
Aiza went above and beyond, assisting me with product selection and stock status levels when I contacted Kuylin to inquire about how to select a towel colour.
I can’t speak highly enough with her calling me back when stock was replenished to ensure I could order. Thank you.
31 janvier 2026
Avis spontané
Réponse de Kylin Sauna
Hi there, thank you for taking the time to leave such thoughtful feedback, especially for our colleague, Aiza. I'll make sure to tap her and inform her of this great review! Positive experiences like yours motivate our team and help other customers feel confident in choosing us. We’re grateful for your support and happy to know you had a great experience with KYLIN. 💛
FULL SPEC 2 PERS SAUNA
Easy purchase, quick delivery and easy instructions.
Very easy to set up - no masters degree like ikea 😁.
One star lost as it could of come with an intro guide of what temp, how long
for different ailments ect. What do the colours actually do & how to implememt them into your routine.
14 janvier 2026
Réponse de Kylin Sauna
Hi Tara, thank you for your kind review! Our team really puts heart into every order, so hearing that your experience went well means so much to us. Especially the delivery, services and easy-to-set-up instructions! I will send you an email, reaching out regarding your query about the colours. ✨ We’re grateful you chose KYLIN and hope your sauna brings you many relaxing sessions ahead. 💛
quick delivery and very happy with the…
quick delivery and very happy with the sauna
26 décembre 2025
Avis spontané
Réponse de Kylin Sauna
Hi Helen, we love hearing this! Thank you for your kind review. We’re glad everything went smoothly and that we could help make the process easy for you. That’s always our goal. Enjoy your sauna and thank you again for choosing KYLIN! 😊
Great sauna, affordable and works well
Overall great experience with Kylin - the sauna was affordable, easy to set up and works really well! The company was great to work with, good customer service and quick and satisfactory resolution to a minor issue we experienced.
29 décembre 2025
Avis spontané
Réponse de Kylin Sauna
Hi James, we’re so grateful for your kind words! It’s wonderful to hear our team was able to guide you through everything smoothly. Grateful for your trust, we always aim to be present every step of the way & provide proper resolution. Thank you for trusting KYLIN — and for sharing your positive experience with others! ❤️
Satisfied
Satisfied with the after-sales process, delivery and quality of the product. We’re enjoying the convenience of a home sauna and it didn’t break the bank.
19 janvier 2026
Réponse de Kylin Sauna
Hi Tim, thank you for noticing the positive support from our team — that truly means a lot to us. We always try to stay one step ahead to make things as convenient as possible. We're glad your delivery and overall experience met your expectations, especially spending your budget on investing in your health & wellness experience! We appreciate your support and hope you enjoy every sauna session! 🤝✨
Easy to deal with
Easy pick up from your warehouse
Easy to install and set up.
Works perfectly so far!
Very happy.
Thanks
Mark & Min
19 janvier 2026
Réponse de Kylin Sauna
Hi Mark & Min, we’re so grateful for your kind words! It’s wonderful to hear our team was able to guide you through everything comfortably & systematically. We know purchasing a sauna is a big decision, so we always aim to be present every step of the way. Thank you for trusting KYLIN — and for sharing your positive experience with others! 😊
Kylin Sauna's were great to deal with.
Kylin Sauna's were great to deal with.
Sauna was very easy to put together and is easy to use.
19 janvier 2026
Réponse de Kylin Sauna
Hi James, hearing this makes us proud of our team. We always aim to provide attentive, easy-to-set-up, and reliable service, so thank you for recognising that. We’re grateful for your support and for choosing KYLIN. ❤️
One of the Best Purchases Made
From ordering to delivery the process was easy and great communication. We love our Kylin Sauna
19 décembre 2025
Avis spontané
Réponse de Kylin Sauna
Hi Virginia, thank you so much for the lovely feedback! We’re really happy to hear everything went smoothly for you. Our team always tries to make the process simple and stress-free, so it means a lot to know you felt supported along the way. We truly appreciate you choosing KYLIN and taking the time to share your experience. Enjoy your sauna! 💛
Makes Sweating Easy
Easy ordering process, fast delivery, syper easy to put together and it works really well.
We love it.
15 janvier 2026
Réponse de Kylin Sauna
Hi Paul, we are grateful for the kind words! ❤️ Glad to hear that our team made things easier for you—especially in assisting you all throughout the order processing. It’s customers like you that make what we do so worth it. 😊 While we know we’re not perfect, we always try to think a few steps ahead to make things as convenient as possible. So it means a lot to know you appreciated the little details, like having your sauna delivered earlier than expected. Thanks for choosing KYLIN and for taking the time to share your experience. We’re truly grateful. 💛
Réponse de Kylin Sauna
Hi AJ, knowing you had smooth communication with us and a positive experience motivates us to keep doing what we do. Thank you for choosing KYLIN and for taking the time to share your thoughts. 💛
Their after sales service is atrocious.....UPDATED!
Their after sales service is atrocious! I ordered a seating cushion mat for my sauna eight days ago, and so far I still haven't received it, and nobody seems to know where it is or what happened to it, or even if it's been sent!!!
So they've had my money for eight days, and it still hasn't been sent???
Unbelievable,,,,,,,and I'm NOT HAPPY!!
UPDATE: After waiting 8 days for my parcel to arrive, I've since found out that my parcel had NOT been sent which means they LIED to me because they sent me an email saying that it had been sent!
**NEW UPDATE: After many frustrating emails & phone calls, at long last I finally received my parcel after waiting 12 days for it to be delivered, and Kylin has now reimbursed me for the inconvenience and hassles that I had been through.
23 janvier 2026
Avis spontané
Réponse de Kylin Sauna
Hi Lorraine, we are so pleased and genuinely happy to see the converted negative into a 5-Star Review! KYLIN is happy to assist, as it turned into your experience happily—your satisfaction means a lot to us. 🙏 Thank you so much for being direct, kind and patient. We truly value you for choosing Kylin Brand! Take care, and have a lovely wellness-and-healthy-Kylin experience! ❤️
These guys are amazing saunas are great…
These guys are amazing saunas are great well built and their service is even better. They follow up, do what they say they will do and ensure you are happy
Cannot recommend these guys enough
They have a physical location warehouse and showroom which most online sauna sales don’t
22 janvier 2026
Avis spontané
Réponse de Kylin Sauna
Hi Anthony, we are thankful for you for being part of our growing community of "satisfied customers", saying good words & giving an exceptional review! Your feedback helps us and reassures future customers too. We’re grateful for your trust in KYLIN and wish you many relaxing sauna moments ahead. 🌿❤️
Love my new sauna.
Love my new sauna.
It was easy to assemble and looks great.
I have used nearly every day I’ve had it.
Staff were amazing and very helpful when I purchased it.
Would highly recommend them
21 janvier 2026
Avis spontané
Réponse de Kylin Sauna
Hi Susan, awww! That is so genuine! Thank you for the kind and positive feedback! Hearing this makes us proud of our team. We always aim to provide attentive and reliable service, so thank you for recognising that. We’re grateful for your support and for choosing KYLIN BRAND. 😊💛
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