As a first-time buyer, I was grateful to Liam and Kaya for their support and advice. Communication was excellent throughout. They were always professional, friendly and quick to answer any queries I h... Voir plus
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Lisez les avis des autres
As first-time buyers, we’re so grateful to Liam Lee and Kaya for their amazing support. They were always professional, friendly and quick to answer our questions, explaining everything clearly and pat... Voir plus
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Julie and the team at Mortgage Matters were absolutely fantastic throughout the entire process. I had a very chequered financial history with CCJ's defaults and a debt management plan. I didn't hold o... Voir plus
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I would like to say big thank you to my Morgage advisor ronnie for all his help and support throughout the process.he is very professional and friendly.He made all the process very easily and he was... Voir plus
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À propos de l'entreprise
À propos de Mortgage Matters
Écrit par l'entreprise
Mortgage Matters is a customer driven mortgage advisory firm dedicated to helping people secure the right finance for their homes and property investments. Known for its clear communication and supportive approach, the company specialises in guiding clients through every stage of the mortgage process—from initial planning to completion—making what can feel overwhelming refreshingly straightforward.
Mortgage Matters offers a comprehensive range of services, including first time buyer support, home mover mortgages, remortgaging, buy to let finance, and specialist lending for more complex cases. The team works with a broad panel of lenders, giving clients access to competitive rates and products tailored to their individual circumstances. They also provide detailed affordability assessments, mortgage reviews, and ongoing advice to ensure clients stay informed as their needs evolve.
Education is central to the Mortgage Matters ethos. The company takes pride in breaking down industry jargon, explaining options clearly, and empowering clients to make confident decisions. Their advisers combine market knowledge with a warm, approachable style, building long term relationships based on trust and transparency.
With a commitment to integrity and personalised service, Mortgage Matters has earned a reputation as a reliable partner for homeowners, buyers, and investors seeking expert mortgage guidance across the UK.
Pay Nothing Until You Have Your Keys
Écrit par l'entreprise
- Free Advice PLUS Free Remortgaging for Life!
- Our advice is 100% free of charge. That's right, we won't charge you a penny until you are safely in your new home. And, when it comes time to remortgage, get back in touch with our 5-star advisors and we'll arrange the remortgage completely free of charge for you all the while you are still living at the house! We really are your mortgage advisors for life.
Coordonnées de contact
Christchurch House Beaufort Court, Rochester, ME2 4FX, Kent, Royaume-Uni
- 0800 014 2139
- hello@mortgagematters.co.uk
- mortgagematters.co.uk
4,9
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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I was supported by Ronnie from mortgage…
I was supported by Ronnie from mortgage matters. He will brilliant, very communicative and definitely found me a rate better than anyone else!
2 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Megan,
Thank you for your great feedback. Ronnie will be delighted to hear that his mortgage advice and strong communication helped you secure a better rate and made the mortgage process easier for you. It’s great to know he was able to provide such effective mortgage support throughout. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
I am disgusted with your organization
I am disgusted with your organization, You have taken my data without permission and now have the audacity to send me mortgage reports which I didn't want.
I do not understand where you took my data from as I didn't provide it and I will be following this up with my Mortgage provider.
13 janvier 2026
Avis spontané
Réponse de Mortgage Matters
Thank you very much for reaching out. I am sorry that you have had cause to raise concern, I would very much like to walk this problem through so please contact me on the email address below,
Kind regards
Gavin Welch
Financial Services Director
T: 01634 979300
E: gavin.welch@mortgagematters.co.uk
Highly recommend Ben at Mortgage Matters
I can’t recommend Ben at Mortgage Matters highly enough. He supported me with life assurance for my remortgage, even though my case was quite challenging. Ben provided expert counsel, worked closely with me and was reassuring throughout. Thanks to his dedication, we found a solution. Excellent service all round.
19 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Saraah,
Thank you for your kind feedback. Ben will be delighted to hear that his expert mortgage advice and support with your life assurance helped you navigate a challenging remortgage situation. It’s great to know his reassurance and dedication made a real difference in finding the right solution for you. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
Sita has been brilliant with…
Sita has been brilliant with everything, explaining all that has entailed with our mortgage and all the extras that go with. She is very helpful and always at the end of the phone if we have had any questions. Brilliant service.
12 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Carly,
Thank you for your lovely feedback. Sita will be delighted to hear that her clear mortgage advice and guidance helped you understand both the mortgage process and the additional elements involved. It’s great to know she has been so accessible and supportive whenever you had questions. We really appreciate your kind words.
Warm Regards,
Seymour the Owl
Mandi Harrington - highly recommended
Mandi Harrington is an excellent mortgage adviser. When recently discussing the renewal of my mortgage, she was very professional. She laid out the options clearly and laid out the advantages/disadvantages of each option clearly. No question was too stupid for her to answer and she didn't mind re-covering ground we had already gone over. This is an important decision and Mandi's calm professionalism really helped me engage and choose wisely. Highly recommend.
11 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Samantha,
Thank you for your thoughtful feedback. Mandi will be pleased to hear that her mortgage advice and calm, professional approach helped you feel confident when reviewing your mortgage renewal options. It’s great that she was able to clearly explain the advantages and disadvantages and support you in making an informed decision. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
Excellent service from Nathan Wadmore
Nathan was brilliant from start to finish. He helped my parents secure two mortgages. One for their flat so they could rent it out, and another for their dream home — and made the whole process feel straightforward and stress-free.
He was always clear, responsive, and genuinely had their best interests at heart. His knowledge and guidance gave them real confidence at every stage. We couldn’t have asked for better support. Highly recommend Nathan to anyone looking for a reliable and professional mortgage broker.
1 novembre 2025
Avis spontané
Réponse de Mortgage Matters
Hi Eduart,
Thank you for sharing your feedback about Mortgage Matters and Nathan Wadmore. We’re pleased to hear Nathan provided clear and responsive mortgage advice and mortgage support while helping your parents arrange finance for both their rental property and their new home. It’s great that his guidance and expertise made the mortgage process feel straightforward and gave them confidence throughout each stage. We really appreciate your recommendation and are glad they felt well supported with professional mortgage guidance from start to finish.
Warm Regards,
Seymour the Owl
Liam’s great
Liam went above and beyond to secure our mortgage, even when the bank made very hard! He’s also very easy to talk to and made the process clear at every stage.
20 mars 2026
Avis spontané
Réponse de Mortgage Matters
Hi Siphe,
Thank you for your kind feedback. Liam will be delighted to hear that his dedication and clear mortgage guidance helped secure your mortgage, even in a challenging situation. We’re pleased he could provide friendly, expert mortgage support throughout every stage of the process.
Warm Regards,
Seymour the Owl
Great proffesionals
I can't tell about other colleagues, but Courtney Symss at Staplehurst office did all we could expect and more. Really motivated, proactive, friendly, and kind... and she had a lot of patience with us too.
Responding all our thousands of questions, finding the best deals for mortgages and insurances... 5*
7 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Sebas,
Thank you for your fantastic feedback. Courtney will be delighted to hear that her proactive and patient approach, along with her expert mortgage guidance, helped you navigate your mortgage and insurance options with confidence. We’re thrilled she could provide the support and advice you needed every step of the way.
Warm Regards,
Seymour the Owl
Dave Vitler
Dave has always been so helpful with my mortgage's which is why I keep coming back. Easy going helpful and friendly man makes the whole process all the less stressful and will help in any way he can.
7 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Amanda,
Thank you for your continued trust in Mortgage Matters. Dave will be delighted to hear that his mortgage advice and friendly approach have made each mortgage process smooth and less stressful for you. It’s great to know you feel supported and confident returning for expert mortgage guidance whenever you need it.
Warm Regards,
Seymour the Owl
Steven Harris and Soly
Steven Harris and Soly
My experience with Steven was different from other brokers, appts were done via teams so I could actually see a person and all the data rather than just a voice on the end of a phone.
I feel he was professional, honest and built good rapport. Always prompt responses via email too.
My situation wasn’t too straight forward as it involved children and divorce but he was prepared to put the work in whereas others I felt judgement from and that it was too much effort.
I am so grateful to them for helping me and my boys onto the next chapter and will always remember them as part of this journey. Thank you
7 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Steph,
Thank you for sharing your experience. Steven and Soly will be thrilled to hear that their professional and personalised mortgage support made a complex situation feel manageable and reassuring. We’re delighted they could guide you through the process with honesty, prompt responses, and expert mortgage advice, helping you and your boys move confidently onto the next chapter.
Warm Regards,
Seymour the Owl
Max had been extremely helpful…
Max had been extremely helpful throughout the whole process. Very transparent with all the details, which is always appreciated. Keeps his clients as priority
5 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Daveoris,
Thank you for your feedback about Max at Mortgage Matters. We’re pleased to hear he provided clear and transparent mortgage guidance, keeping your needs a priority throughout the process. Delivering attentive mortgage support and expert advice is central to how we work, and it’s great this was reflected in your experience.
Warm Regards,
Seymour the Owl
Very helpful and easy to work with
Very helpful and easy to work with.
Nathan was very informative and always available to answer any questions
1 mars 2026
Avis spontané
Réponse de Mortgage Matters
Hi Patrick,
Thank you for your feedback about Nathan at Mortgage Matters. We’re glad to hear he provided helpful mortgage support and clear guidance throughout your process, always available to answer your questions. Delivering attentive and reliable mortgage advice is what we strive for, and it’s great this was reflected in your experience.
Warm Regards,
Seymour the Owl
Insurances
We had Ben helping us to review and update our various insurances. He didn't put any pressure on us however he advised us and gave us all the needed information to assist us with our final decisions. He was patient and worked around our busy schedules.
Thanks for all your help Ben!
31 mars 2026
Avis spontané
Réponse de Mortgage Matters
Hi Suzanne,
Thank you for sharing your experience with Ben at Mortgage Matters. We’re pleased to hear he provided clear guidance and mortgage support while reviewing your insurances, taking the time to answer your questions and work around your schedule. Delivering patient, reliable advice throughout the process is what we aim for, and it’s great this was reflected in your experience.
Warm Regards,
Seymour the Owl
Great service
As a first time buyer Pete Cowell has been nothing but helpful the entire process!
All of my enquiries have been explained clearly and he has been fast and efficient throughout. I highly recommend Pete to anyone.
2 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Katie,
Thank you for sharing your experience with Pete at Mortgage Matters. We’re delighted he could provide clear guidance and support throughout your first-time buyer mortgage process, making each step straightforward and efficient. It’s great to hear your enquiries were handled promptly, and we appreciate your recommendation.
Warm Regards,
Seymour the Owl
Friendly and efficient mortgage advice.
I highly recommend Dave Vitler at Mortgage Matters Direct — a friendly, efficient mortgage advisor who truly goes above and beyond. From my first call he was warm and easy to talk to, explained options clearly, and acted quickly to keep everything on track.
What stands out:
- Friendly & approachable — makes a stressful process feel simple.
- Efficient & reliable — fast responses and great attention to detail.
- Always ready to help — he even answers the phone on his day off and during his kids’ school run, which shows real commitment to his clients.
If you want someone who combines professional expertise with genuine care, Dave is the advisor to call. He made everything straightforward, kept me informed at every step, and genuinely cared about finding the best solution for my needs. Highly recommended! 👍
16 mars 2026
Avis spontané
Réponse de Mortgage Matters
Hi Laura,
Thank you for such a detailed and thoughtful review. We’re delighted to hear that Dave provided clear, efficient mortgage advice and kept everything on track throughout your mortgage process with such care and commitment. It’s great to know his responsiveness and expert mortgage guidance helped make everything feel straightforward and well supported. We truly appreciate your recommendation and your trust in Mortgage Matters.
Warm Regards,
Seymour the Owl
Stephen Harris made the entire mortgage…
Stephen Harris and his admin assistant Soly made the entire mortgage process for our first home feel manageable and stress-free. Their knowledge of the market meant we secured a deal that genuinely suited our needs and budget. They was always available to answer our questions, no matter how small, and explained every step clearly so we never felt lost. Would recommend.
13 mars 2026
Avis spontané
Réponse de Mortgage Matters
Hi Daniel,
Thank you for sharing your experience with Stephen and Soly at Mortgage Matters. We’re delighted to hear they provided expert mortgage guidance and made your first-time buyer mortgage process feel manageable and stress-free. It’s great to know their mortgage advice helped secure a deal suited to your needs and budget, and that their ongoing mortgage support kept you fully informed throughout. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
Ronnie at Mortgage Matters
I have spoken to several other brokers but as a first time buyer I decided to deal with Ronnie at Mortgage Matters because he made everything easy to understand and stress free from start to end. I can’t thank Ronnie enough for all of his invaluable help and advice whilst securing a mortgage.
27 mars 2026
Avis spontané
Réponse de Mortgage Matters
Hi Colin,
Thank you for sharing your feedback. We’re delighted to hear that Ronnie and our Mortgage Matters team provided clear, supportive, and reassuring guidance throughout your first-time buyer mortgage journey. It’s wonderful to know his expert mortgage advice helped make the process straightforward and stress-free. We truly appreciate your kind words.
Warm Regards,
Seymour the Owl
Amazing Service!
My husband and I recently purchased our first home with the support of Mortgage Matters, and we are extremely satisfied with the service we received. The entire process was handled smoothly and efficiently from start to finish.
We would like to extend our sincere thanks to our broker Amelia Hallet, who was friendly and highly supportive throughout our mortgage application. As first-time buyers, we initially had very limited knowledge of the process, but Amelia took the time to clearly explain each step, answer all of our questions, and put us completely at ease. Her consistent communication kept us well-informed at every stage.
We would not hesitate to use their services again and would happily recommend them to others.
Thank you!
Puja & Jai
17 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Puja & Jai,
Thank you for sharing your feedback. We’re delighted to hear that Amelia Hallet and our Mortgage Matters team provided friendly, clear, and supportive guidance throughout your first-time home buying journey. It’s wonderful to know her expert mortgage advice and consistent communication helped make the process smooth, efficient, and reassuring. We truly appreciate your kind words and recommendation.
Warm Regards,
Seymour the Owl
Crystal clear advice and sorted quickly…
Crystal clear advice and sorted quickly with relatively short meetings. Recommended
26 mars 2026
Avis spontané
Réponse de Mortgage Matters
Hi Mr Tadros,
Thank you for sharing your feedback. We’re delighted to hear that our mortgage adviser and the Mortgage Matters team provided clear, efficient, and supportive guidance throughout your mortgage process. It’s wonderful to know their expert mortgage advice helped make everything straightforward and quick. We truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
It was nice to have Rachel as our…
It was nice to have Rachel as our mortgage adviser. She always recommend the best and most suitable product for our situation. Highly recommend to everyone who is seeking for mortgage adviser as she is very professional and knowledgeable in it.
25 mars 2026
Avis spontané
Réponse de Mortgage Matters
Hi,
Thank you for sharing your feedback. We’re delighted to hear that Rachel and our Mortgage Matters team provided professional and knowledgeable guidance throughout your mortgage journey. It’s wonderful to know her expert mortgage advice helped you find the most suitable solution for your situation. We truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
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