As first-time buyers, we’re so grateful to Liam Lee and Kaya for their amazing support. They were always professional, friendly and quick to answer our questions, explaining everything clearly and pat... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Julie and the team at Mortgage Matters were absolutely fantastic throughout the entire process. I had a very chequered financial history with CCJ's defaults and a debt management plan. I didn't hold o... Voir plus
L'entreprise a répondu
I would like to say big thank you to my Morgage advisor ronnie for all his help and support throughout the process.he is very professional and friendly.He made all the process very easily and he was... Voir plus
L'entreprise a répondu
Shannon was brilliant from the start. As first time buyers we had no clue what a lot of the technical stuff meant and a lot of calls left us confused. Shannon set up a meeting and explained everything... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Mortgage Matters
Écrit par l'entreprise
Mortgage Matters is a customer driven mortgage advisory firm dedicated to helping people secure the right finance for their homes and property investments. Known for its clear communication and supportive approach, the company specialises in guiding clients through every stage of the mortgage process—from initial planning to completion—making what can feel overwhelming refreshingly straightforward.
Mortgage Matters offers a comprehensive range of services, including first time buyer support, home mover mortgages, remortgaging, buy to let finance, and specialist lending for more complex cases. The team works with a broad panel of lenders, giving clients access to competitive rates and products tailored to their individual circumstances. They also provide detailed affordability assessments, mortgage reviews, and ongoing advice to ensure clients stay informed as their needs evolve.
Education is central to the Mortgage Matters ethos. The company takes pride in breaking down industry jargon, explaining options clearly, and empowering clients to make confident decisions. Their advisers combine market knowledge with a warm, approachable style, building long term relationships based on trust and transparency.
With a commitment to integrity and personalised service, Mortgage Matters has earned a reputation as a reliable partner for homeowners, buyers, and investors seeking expert mortgage guidance across the UK.
Pay Nothing Until You Have Your Keys
Écrit par l'entreprise
- Free Advice PLUS Free Remortgaging for Life!
- Our advice is 100% free of charge. That's right, we won't charge you a penny until you are safely in your new home. And, when it comes time to remortgage, get back in touch with our 5-star advisors and we'll arrange the remortgage completely free of charge for you all the while you are still living at the house! We really are your mortgage advisors for life.
Coordonnées de contact
Christchurch House Beaufort Court, Rochester, ME2 4FX, Kent, Royaume-Uni
- 0800 014 2139
- hello@mortgagematters.co.uk
- mortgagematters.co.uk
4,9
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dreadful service no communication
My sisters mortgage broker is Ben, at her first meeting he was great and after having a poor credit score was able to get a mortgage in Principal, excellent. With selling parents house she found an ex rental that was perfect, this was back in January. After that it all went downhill, she heard nothing for weeks and constantly chased getting nothing, then had to change solicitors, which went well, a bump but fine. it’s April and still very little communication from the broker. The seller has been threatening to put it back on the market several times. She’s been in trouble with work trying to get answers and sitting in a hotel now 1 month after the sale of our parents house, there are still 5 outstanding actions she’s been told today!!! Why has she been ignored, is there no one at the branch, she’s spending hundreds on hotel rooms, and now we have a deadline of Wednesday!! Then the property is gone and totally don’t blame them at all. This was meant to be pretty straightforward zero chain, If this falls through which is pretty likely now. She may be homeless and jobless too!! I just hope she gets some compensation, as extremely disappointing and if I could would score -5.
11 mai 2026
Avis spontané
Réponse de Mortgage Matters
Dear Malissa,
I am really sorry to learn of the experience that your sister has been through. I would love to learn more about what has happened, so please email me directly at gavin.welch@mortgagematters.co.uk,
Kind regards
Gavin Welch
Financial Services Director
T: 01634 979300
E: gavin.welch@mortgagematters.co.uk
Friendly and helpful advice for a first time buyer
Friendly, helpful and unambiguous advice. Many thanks Ronnie.
7 mai 2026
Avis spontané
Réponse de Mortgage Matters
Hi Tim,
Thank you for your feedback. We are pleased to hear that Ronnie Williamson provided clear and helpful mortgage advice, particularly as a first-time buyer. It is great to know his guidance helped make the mortgage process straightforward and easy to understand. We really appreciate your kind words about his mortgage advisor support.
Warm Regards,
Seymour the Owl
I had an excellent experience
I had an excellent experience with Jo. She is super helpful and very informative and guides you through the entire process diligently from start to finish. She takes her work very professionally and compared to the usual brokers she goes above and beyond to make sure you get the best outcome possible. Thank you Jo & Kaya. I look forward to working with mortgage matters again.
1 mai 2026
Avis spontané
Réponse de Mortgage Matters
Hi there,
Thank you for sharing your feedback. We are delighted to hear that Jo provided clear and informative mortgage advice while guiding you diligently through the mortgage process from start to finish. It is great to know that both Jo and Kaya offered strong mortgage support and helped ensure you felt well looked after throughout. We really appreciate your kind words and look forward to assisting you again in the future.
Warm Regards,
Seymour the Owl
Five star service from a broker who care!
If you're looking for a mortgage broker who goes the extra mile, then look no further. I really can't rate Mortgage Matters highly enough. From start to finish Nathan has always provided me with amazing customer service and seamless transaction when finding the best deal on my mortgage renewals. Nathan always goes the extra mile with finding me the best deal.
Thank you for your friendly approach Nathan. You have treated me individually with such kindness and even asked how my hospital appointment went last week. These small details makes such a difference in how a customer feels. I feel lucky to have such a wonderful mortgage broker so thank you!
4 mai 2026
Avis spontané
Réponse de Mortgage Matters
Hi Miss24Mac,
Thank you for sharing such positive feedback about Mortgage Matters and Nathan. We are delighted he provided expert mortgage guidance and clear mortgage advice throughout your remortgage advice journey, delivering strong mortgage support and a smooth mortgage process from start to finish. It’s great to hear his care and attention as a mortgage advisor made a real difference, combining professional service with a thoughtful and personal approach. Our team always aims to support a wide range of needs, including first-time buyer mortgage support, ensuring every client receives consistent and reliable service.
Warm Regards,
Seymour the Owl
Liam Trussler gave us outstanding service
Liam Trussler was extremely helpful with our first time purchase. He went out of his way to give us advice on all aspects such as viewing, what to look out for when making offers and keeping us in the loop of the best mortgage deals available on the market. He has a very personal and hands on approach and we really felt like we could trust to receive the best advice possible. Would recommend!
7 mai 2026
Avis spontané
Réponse de Mortgage Matters
Hi Nika,
Thank you for sharing your experience with your first-time purchase. It’s great to hear that Liam Trussler provided such hands-on mortgage advice and support, not only guiding you through the mortgage process but also offering helpful insight around property viewings and making informed offers. We’re pleased he was able to keep you updated on the best available mortgage deals and provide expert mortgage guidance in a way that felt personal and trustworthy. Your recommendation means a great deal and is exactly what we aim for from our mortgage advisors.
Warm Regards,
Seymour the Owl
Kiran Dhariwal was very knowledgable…
Kiran Dhariwal was very knowledgable and sorted out my mortgage with complete ease. Thanks to Kiran and the Mortgage Matters team.
13 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi James Rashid,
Thank you for taking the time to share your feedback. It’s great to hear that Kiran Dhariwal was able to use his knowledge as a mortgage advisor to make the mortgage process straightforward and stress-free for you. We’re pleased he and the Mortgage Matters team could provide clear mortgage advice and smooth support throughout. Your comments are a great reflection of the value of expert mortgage guidance when securing the right outcome.
Warm Regards,
Seymour the Owl
Steven Harris for the win :D
Steven Harris was an absolute godsend, he helped us from start to finish with our whole mortgage procedure, and we now have our completion date. He was always on hand to answer any questions we had and helped us overcome any problems we ran into along the way. Thank you so much :D - James and Ami
24 janvier 2026
Avis spontané
Réponse de Mortgage Matters
Hi James,
Thank you for sharing your experience, and it’s wonderful to hear that Steven Harris supported you throughout your journey to securing your completion date. We’re pleased he was able to provide clear mortgage advice and consistent mortgage support from start to finish, while being readily available to answer your questions and help resolve any issues along the way. It’s great to know his expert mortgage guidance helped make the mortgage process smoother for you both. We really appreciate your kind words and wish you all the best as you move into your new home.
Warm Regards,
Seymour the Owl
First time buyers
We are in the process of buying our first home and have been using the services of Dave Vitler as our mortgage broker. Dave has been fantastic - friendly , approachable , patient with all our questions , however small . He always gets back to us straight away , even having replies on a Sunday evening ! He has managed to get us a great product and interest rate even in the current climate . We’re very pleased with his services ! Thank you Dave
2 mai 2026
Avis spontané
Réponse de Mortgage Matters
Hi Rachel,
Thank you for sharing your feedback during your first-time buyer journey. It’s great to hear that Dave Vitler was able to provide clear mortgage advice and consistent mortgage support, while remaining responsive and approachable throughout the mortgage process. We’re pleased he could use his expertise as a mortgage advisor to help secure a strong product and competitive rate suited to your circumstances in the current market. Your comments are a great reflection of the value of expert mortgage guidance, especially for first-time buyer mortgage clients navigating such an important step.
Warm Regards,
Seymour the Owl
Perfect communication and clear tasks
Perfect communication and clear tasks. Very pleasant to deal with and very much recommendable.
Always patient with my questions and also when I got confused with some questions.
18 mars 2026
Avis spontané
Réponse de Mortgage Matters
Hi Gavin,
Thank you for your kind feedback. We are delighted to hear that you experienced clear communication and well-managed mortgage support throughout your journey with Mortgage Matters. It is great to know the team were patient with your questions and helped guide you through the mortgage process with clarity and reassurance, especially when things felt confusing. We really appreciate your recommendation and are pleased the service felt so positive and easy to deal with.
Warm Regards,
Seymour the Owl
Five star service
My husband and I have been using Dave for 12 years. He always provides a friendly and professional service. We always feel he goes above and beyond to deliver here’s to the next 12 years!!
27 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Natalie,
Thank you for your lovely feedback. We are delighted to hear that Dave has consistently provided you and your husband with friendly and professional mortgage advice over the past 12 years. It is great to know his ongoing mortgage support and commitment to going above and beyond has given you confidence throughout your mortgage journey and remortgage needs. We really appreciate your continued trust and look forward to supporting you for many years to come.
Warm Regards,
Seymour the Owl
Fantastic experience with Mortgage Matters…
Our experience with Mortgage Matters was both extremely efficient and easy from beginning to end. Their communication was second to none, ensuring that all of our questions as first time buyers were answered clearly and promptly. The team were genuine and had our best interests at heart, assisting us with the Solicitors wherever and whenever possible and going over and above in terms of flexibility and being available. We personally had an excellent advisor, Nathan Wadmore (HIGHLY recommend), who consistently checked in with us to monitor our progress and answer any queries we had at any given point. To say he and his colleagues Natalie and Rebecca were helpful is an understatement and we are greatly appreciative of the time and effort they put in to get our sale over the line. We look forward to staying with Mortgage matters and using them again when it comes to selling/remortgaging in the future. Huge thanks to Nathan and the team. Kindest regards, Becca and Harry.
8 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Becca and Harry,
Thank you for taking the time to share such a detailed review. We are delighted to hear that your first-time buyer mortgage experience with Mortgage Matters felt smooth, efficient, and well supported throughout. Nathan Wadmore, along with Natalie and Rebecca, will be pleased to know their mortgage advice and ongoing mortgage support helped guide you through each stage of the mortgage process, including assisting where possible with your solicitors. It is great to hear their communication and dedication gave you confidence from start to finish, and we truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
DAVE VITLER- OUTSTANDING 👏
DAVE! OUTSTANDING!
As a first time buyer Dave couldn’t have been more helpful! Made the whole process simple & smooth! Always available to answer any questions and help with whatever was needed.
Would highly recommend Dave Vitler!
22 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Mackenzie,
Thank you for sharing your feedback. We are delighted to hear that Dave Vitler provided such outstanding mortgage support and clear mortgage advice throughout your first-time buyer mortgage journey. It is great to know he helped make the mortgage process feel simple and smooth while remaining readily available to answer your questions whenever needed. We really appreciate your recommendation and will ensure your kind words are shared with Dave.
Warm Regards,
Seymour the Owl
Want to say a big thank you to Matthew…
Want to say a big thank you to Matthew Parish from Mortgage Matters! He has been so helpful throughout the process, i wouldn't be in the place i am now without him. He got my agreement in principle sorted before the recent interest rate increase and saved me £12k over 5 years!! Would happily recommend, thank you!
22 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Alex,
Thank you for taking the time to share your experience. We are thrilled to hear that Matthew’s expert mortgage guidance and proactive mortgage support made such a positive difference during your mortgage process. Securing your agreement in principle at the right time and helping you achieve such significant savings is exactly the kind of dedicated mortgage advice we aim to provide. We really appreciate your recommendation and will be sure to pass on your kind words to Matthew.
Warm Regards,
Seymour the Owl
Great experience with Liam Lee
I worked with Liam Lee for my first-time mortgage. Really good experience, Liam explained things very clearly and took the time to run lots of different scenarios for me as I wasn't sure what kind of mortgage suited me best. I'm confident I ended up with the best rate available on the market at the time (confirmed by other brokers), and the service from Liam and team was really excellent. Highly recommend
5 décembre 2025
Avis spontané
Réponse de Mortgage Matters
Hi Alex,
Thank you for sharing your feedback about your experience with Liam. We are delighted to hear that his clear mortgage advice and expert mortgage guidance helped make your first-time buyer mortgage journey feel straightforward and well supported. Taking the time to explore different options is such an important part of the mortgage process, and it is wonderful to know Liam and the team helped you secure the right solution for your needs. We truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
Ronnie Williamson-
Ronnie Williamson-
As First time buyers Ronnie was very friendly, guided us through the process and was very helpful every step of the way.
21 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Leonie,
Thank you for sharing your experience. Ronnie will be pleased to know his friendly approach and mortgage advice helped guide you confidently through your first-time buyer mortgage. Providing clear, supportive mortgage guidance at every stage of the mortgage process is what our mortgage advisors strive for. We appreciate your feedback.
Warm Regards,
Seymour the Owl
Jo was absolutely amazing!
Jo was absolutely amazing!
From beginning to end she was so patient, kind and informative. We are first time buyers so she really took time to explain everything and put up with my endless questions, I would only use Jo going forward and highly recommend to anyone who needs her services.
10/10, amazing service
20 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Victoria,
Thank you for your wonderful feedback. Jo will be delighted to know her patience and clear mortgage advice made such a positive difference as you navigated your first-time buyer mortgage. Taking the time to explain each step of the mortgage process and provide consistent mortgage support is exactly what our mortgage advisors aim to deliver. We truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
Thanks to Andy for all his help and…
Thanks to Andy for all his help and guidance through my remortgaging. Stressful time in my life and I really appreciated his support.
17 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Mark,
Thank you for taking the time to share your feedback. Andy will be really pleased to know his mortgage advice and support helped guide you through your remortgage during a challenging time. Providing clear and steady mortgage support throughout the mortgage process is something our mortgage advisors take pride in. We truly appreciate your comments.
Warm Regards,
Seymour the Owl
Great experience
Great experience from start to finish. Craig especially has been brilliant. Nothing was ever to kuch to ask. Kept me in the loop with updates during the whole moving process even after receiving the mortgage offer. Highly recommend
10 avril 2026
Avis spontané
Réponse de Mortgage Matters
Hi Madison,
Thank you for your lovely feedback. Craig will be delighted to hear that his mortgage advice and ongoing support kept you fully informed throughout the mortgage process, even after your offer was secured. It’s great to know he made everything feel straightforward and was always on hand to help. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
Mortgage broker James Anderson
Mortgage broker James Anderson
Working with James has been an outstanding experience from start to finish.
He was consistently helpful throughout the entire process and genuinely went above and beyond at every stage. After I made him aware of my ADHD and autism, he showed exceptional understanding and tailored his support to make everything as clear and stress‑free as possible.
His communication was excellent, always keeping me informed and never making me feel rushed or overwhelmed.
James is the first mortgage broker I would happily return to in the future, and I’m truly grateful for the care and dedication he showed. Highly recommended.
6 janvier 2026
Avis spontané
Réponse de Mortgage Matters
Hi,
Thank you for sharing such thoughtful feedback. James will be delighted to hear that his mortgage advice and tailored support made the mortgage process feel clear, comfortable and well-paced for you. It’s great to know his communication and understanding helped create such a positive experience throughout. We truly appreciate your recommendation and kind words.
Warm Regards,
Seymour the Owl
Kiran was very professional…
Kiran was very professional…
When your looking into mortgages you want to have peace of mind that your going to be looked after, Kiran went above and beyond being honest and looked into the best mortgage deal for us. Highly recommended hence the 5 stars. Tracy & Nick De Ste Croix
19 mars 2026
Avis spontané
Réponse de Mortgage Matters
Hi Tracy,
Thank you for your kind feedback. Kiran will be pleased to hear that his honest approach and professional mortgage advice gave you peace of mind throughout the process. It’s great that he was able to support you in finding the best mortgage deal and provide the reassurance you needed. We really appreciate your recommendation.
Warm Regards,
Seymour the Owl
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.