Motor Range Avis 

Really warm and welcoming Sales person in Furqan. Kept us informed throughout the whole process of buying our car. No heavy sales patter which have experienced with other dealers. Would recommend 100%.

Amazing service start to finish. Jason and Rob were fantastic. Thanks so much

ZAIN MOTOR RANGE ASHTON UNDER LYNE VERY PROFESSIONAL..HELPFUL..PLEASANT..REASSURING.
SORTED OUT MY SLIGHT PROBLEM WITH MY MOKKA QUICKLY AND EFFICIENTLY.

I am very grateful for the fantastic help, kindness, and professionalism shown to me by Jamie Whittingham and Nick M.
I know finding the right car for me was a little out of their comfort zone. But Jamie was amazing and kept me updated and in the loop.
Turning a bad experience into a positive one. Thank you both. Julie I'A

On arrival we were given time to browse before being approached by a lovely sales representative who was keen to introduce herself and get to know us. She was very professional, knowledgeable and at the same time personal in helping us out with choosing the correct car.
Throughout the experience at motor range, said representative kept us fully informed, supported us with the best deal and remained attentive.
We could not have asked for any more during the experience.

This my second car purchased from motor range both times I was seen to by Mathew. No pressure sales just got the keys to the cars I was interested in and let my wife and myself chose for ourselves.give them a go you won’t be disappointed.

Andrei was really helpful and made the process really easy.

Caitlin was brilliant thank you very much appreciated 👍

Dealt with Caitlin today at Motor range, she is really friendly and has a great sense of humour.

She was very professional and really down to earth, couldn’t do enough for me!

Thanks for the laughs when we’ve been in

Matt made the process of buying a new car simple and easy! Thank you. Motor Range is my new dealership of choice.

Great service from Dan , answered all our questions and left with a great car we are happy with

As Motor Range have chosen to respond to my review but have not enabled the option for me to reply directly to their response, I am posting this update so that readers can see the full picture and make their own judgement.

Motor Range state that they responded to all requests for information and did not withhold correspondence. This is simply not true.

I made a formal request for all information held relating to myself and my father, including call recordings, call records and internal communications relating to both the sale of the vehicle and the handling of the complaint. Companies are LEGALLY required to provide this information within 28 days.
Motor Range did not do this.

Instead, my requests were ignored for over two and a half months despite repeated chasing. I hold email evidence of repeated requests and follow-up correspondence during this period.

When Black Horse became involved in their investigation, I was advised that they also required information and records from Motor Range. Despite this, information was still not being properly provided and Black Horse advised that they were experiencing difficulties obtaining the information they required from Motor Range.

Motor Range then attempted to argue that they could not provide the information because it related to my father, despite the fact they had already been provided with authority from him both in person and by email and had previously dealt with me directly regarding the complaint on his behalf. I hold email evidence of this.
Even then, Motor Range continued to be obstructive and still failed to provide the information requested.

To this day, information requested in January still has not been fully provided.

Motor Range initially stated that calls were recorded. They later advised that calls were not recorded. They then changed position again and stated that calls were recorded, but that no recordings relating to either my father’s number or my own could be located. I hold email evidence of this.

When I asked whether subsequent calls had also not been recorded, including calls where I had been told recordings did not exist, those questions were ignored and never properly answered.

Motor Range also refused to provide internal communications relating to the sale of the vehicle and the handling of the complaint, despite being LEGALLY obliged to provide information held about individuals following a formal request. They claimed third-party information was involved. Third-party information can be redacted and the remaining information disclosed. It does not justify withholding the information altogether. Despite repeated requests, those communications still have not been provided. To this day, information requested in January remains outstanding.

This matter has been reported to the Information Commissioner’s Office and remains under investigation.
Motor Range describe the warranty issue as a “misunderstanding”.
My father purchased the vehicle after being repeatedly advised both over the telephone and in person that it had full service history.

Following a major turbo failure within six months of purchase on a vehicle that was approximately five years old with around 14,000 miles on the clock, Kia confirmed there was no service history recorded against the vehicle and advised that such a failure would be highly unusual on a vehicle of that age and mileage.

After repeated chasing and Motor Range stating they were waiting for confirmation on what service history it had they eventually confirmed that the vehicle had no service history. I hold email evidence of this.

Motor Range also state that Black Horse found no evidence of misrepresentation.

What they do not mention is that, after more than three months of dispute and after Motor Range had been made aware that a Small Claim had already been issued, Motor Range accepted rejection of the vehicle.

What they also neglect to mention is that at a meeting where they were informed of the small claim (3 months into the dispute) that is was suggest that if my father accepted repair an dropped all claims and investigations they might be able to provide a courtesy car and maybe look at finding another car instead of the one he had purchased. This was never offered when the vehicle failed and only discussed much later after the dispute was ongoing and we had started a small claim
Black Horse subsequently refunded the finance agreement, compensation was paid in relation to the matter and the vehicle was returned.

Copies of the Claim Form, Particulars of Claim and Notice of Judgment have also now been provided directly to them.

My review is based on the documentation, correspondence and evidence that I hold. Relevant documentation remains available should it ever be required.

I had an absolutely outstanding experience with Motor Range from start to finish. The level of customer service was truly extraordinary and exceeded all our expectations.
A special thank you to Jason W, who was professional, knowledgeable, and incredibly helpful throughout the entire process. He made everything straightforward and stress-free, taking the time to answer all my questions and ensuring we found the perfect car.
I'd also like to thank Stephen K from the finance department. He was excellent to deal with—friendly, efficient, and clear in explaining all the finance options available. He made the paperwork process seamless and easy to understand.
They both made me and my wife feel right at home and it was place where we felt like we belonged. From start to finish the experience felt like we already knew these two amazing guys it was just laughter after laughter.
The whole team at Motor Range made buying a car an enjoyable experience. I would highly recommend Motor Range to anyone looking for exceptional customer service and a hassle-free car-buying journey. Thank you again, Jason and Stephen!

Amazing and extremely helpful.
Jamie and Stephen karoui extremely helpful and had the best guidance.

My experience couldn’t have been better, my advisor was Andrei and he couldn’t have been more helpful. He was on hand for all of my enquiries in or out of the office he made sure I was happy with each decision that was made. Thanks so so much

The rep George was very helpful and assisted us to get a great deal.

Matt and John have been fab! Thanyou

Tommy was so helpful and made my experience great.

He made the transition smooth and has great customer service.

Excellent service at Motor range last night, I met with Andrei and he broke down all the different options and spent a long time walking around viewing different cars and allowing me to test drive multiple models. I didn't feel rushed in any way and really enjoyed the process

When I chose my car I then proceeded through the paperwork with Andrei who again was excellent and broke everything down with complete autonomy.

After this we were passed onto the finance and met with manager Ste who was absolutely hilarious and professional also - to say it was memorable is an understatement, we were laughing our heads off throughout and felt very comfortable

This doesn't take away how good ste was at breaking the financials down and ensured we were happy with the final product before proceeding. Funny funny man. (37 years old too)

The team made us feel very welcome and I am really happy we visited this store and will be returning in future for my future purchases.

Enquiry made was dealt with by a very helpful member of staff called Remi who had all the answers to my enquiry. Thank you.