Great company e ellent what they do the staff are great what i like your zale tea. Let u look at vehicales there no presure with your loads of csr too choose and very cheap best company i have delt... Voir plus
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Lisez les avis des autres
Our sales person Tommie and very helpful and patient with us and took his time to show us a range of cars until we found the one that was right for us. He made sure the car was perfect when we picked... Voir plus
We recently got our new car from Motor Range Aintree and honestly couldn’t fault the whole experience, especially Georg. From the moment we arrived, Georg was friendly, welcoming and really ea... Voir plus
L'entreprise a répondu
The site was fantastic, the range of vehicles was too. I got the car I wanted with it serviced and a full years mot with zero minors, exactly what I wanted. Also Jamie dealt with me from start to fini... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team or live chat on our website - visit www.motorrange.co.uk. Find our Liverpool branch on Dunnings Bridge Road opposite Sefton Retail Park at the end of the M57/M58 motorways (Satnav L306YW). Visit our Manchester branch on Alexandria Drive, Lord Sheldon Way, off the M60, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm.
Coordonnées de contact
Dunnings Bridge Road, L30 6YW, Liverpool, Royaume-Uni
- 01515277010
- info@motorrange.co.uk
- motorrange.co.uk
4,5
Excellent
5 k avis
Aucun historique récent de demande d’avis
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Staff are great wjamie whitting went…
Staff are great wjamie whitting went above and what i expected
17 juillet 2026
Avis spontané
Réponse de Motor Range
Thank you Andrew for the 5 star feedback! Wishing you many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Awful customer service!
Awful customer service!
Don't respond to complaints at all - I have put 3 separate complaints in over the last 8 weeks over an ongoing problem and have now had to go to the ombudsman as motor range have told my finance company that everything has been resolved.
UPDATE: Laura, my complaints were sent to care@motorrange which is the email address listed on your website as part of your complaints process. The information you need can be found there. If it is an unmanned email then it needs to be removed from public information. My first complaint was sent on May 19th 2026
16 juillet 2026
Avis spontané
Réponse de Motor Range
Hello Louise, thank you for leaving a review and bringing this to my attention.
I am sorry to hear that you are disappointed and our complaints team have taken longer than expected to reply back to you. Please could you email me at laura.gilchrist@motorrange.co.uk with your full name, contact details and a brief description of your issue and I will endeavour to prioritse your complaint.
Best wishes,
Laura Gilchrist
Customer Care
AVOID!!!!!!
On 22 June 2026, I paid a £99 deposit online to reserve a vehicle I was interested in purchasing.
Following this, I made numerous attempts to arrange a viewing of the vehicle and obtain updates on its availability. However, I was repeatedly advised that the vehicle was not yet ready. I was also promised several callbacks when I rang for updates, but unfortunately these never materialised. After more than a week of receiving no meaningful progress or communication, I decided to purchase a vehicle from another dealership, where I was able to view, purchase and drive the vehicle home within just three days. I requested a refund of the £99 reservation deposit during a phone call on 2 July 2026 & was advised this would be processed the same day. Your website clearly states that this reservation deposit is fully refundable, so I am disappointed that, despite my request being made almost 2 weeks ago, the refund has still not been processed. I have called & emailed with no response & I am now claiming a charge back with my bank. I would not recommend anyone to purchase from Motor Range
22 juin 2026
Avis spontané
Réponse de Motor Range
Good Afternoon Laura,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and appreciate your frustration.
We would like the opportunity to investigate what has happened regarding your vehicle reservation and the refund of your £99 deposit.
Please could you email Leighton Cook at leighton.cook@motorrange.co.uk with your full name and details of the vehicle you were looking to purchase? Once we have this information, we will investigate the matter and be in touch as soon as possible.
We take customer feedback seriously and hope to have the opportunity to resolve this for you.
Many Thanks
Jacqui
Aftersales Manager
Nick B was 5 stars from start to finish
Nick B was 5 stars from start to finish
13 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Dan was fantastic from start to finish…
Dan was fantastic from start to finish when I first come in looking for car and and I saw the one he made it possible .and he never went over my monthly payment .
13 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
1st class service from Andrei from…
1st class service from Andrei from start to finish.
13 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
No pressure sales
No pressure sales. Allowed time to think about the purchase without feeling rushed.
12 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Guy has made the buying of our new car…
Guy has made the buying of our new car smooth and straightforward. Motor Range has an excellent range of cars and personable staff which take the stress out of making such a big purchase.
Thanks for all your help Guy.
12 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
No messing about
No messing about, choose your car sign the papers quick and easy, a lot of businesses need to see how motor range works and they will
Learn summit and the sales chap nick, straight good fella
12 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
I was let down by Motor Range before I…
I was let down by Motor Range before I even got to see a car. On their website, they boast that you can complete a free soft search or arrange finance in minutes using their deal builder tool. Unfortunately, this isn't true. I filled out the form on Saturday at 2:00 PM, expecting the promised instant result. Instead, I just got a message on the screen saying someone would contact me. Nobody called. I don't usually like receiving sales calls, but this time I was actually waiting for one. Making promises about getting things sorted in "minutes" and then completely failing to follow up is a very poor business practice that effectively puts you off buying from them.
11 juillet 2026
Avis spontané
Réponse de Motor Range
Hello Mateusz,
Thank you for taking the time to leave your feedback. I am very sorry to hear about your experience and that we did not contact you as promptly as expected following your enquiry.
After looking into this, I can see that you submitted your soft search application at 6pm on Saturday evening, we had closed & our staff members tried to call you first thing this morning (Sunday) to discuss your application.
Please give us a call back on 01515277010 if you wish to discuss further.
Best wishes
Laura Gilchrist
Customer Care
Matt at Liverpool was excellent
Matt at Liverpool was excellent, couldn’t fault his customer service, knowledge of cars and overall quality of service.
11 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Fantastic service
Matthew made it all very easy, great service. Would definitely recommend 👌
11 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Disappointing
Disappointing, completed the px valuation online car is only 18 months old 12,000 miles A1 condition offered a great price online but I should’ve known better. 2 hours out of my day to go down - he put the details in the computer it came out at £28k for good condition, great……but then all the excuses of why it’s not actually worth that much, oh sorry we’d only sell for 26k so it’s not worth anywhere near our online valuation. If you respond and say it’s an estimate then I’d suggest you sort your valuation software as it’s obviously just a ploy to get people there so you can try and get the car cheap…..so disappointing
10 juillet 2026
Avis spontané
Réponse de Motor Range
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that you left feeling disappointed.
Our online valuation tool is designed to provide an estimated value based on the information entered. When a vehicle is viewed in person, we carry out a full appraisal, taking into account its overall condition, current market demand and any preparation work that may be required before resale. This can sometimes result in the final valuation differing from the initial online estimate.
Without your name or vehicle registration, I am unable to look into the specifics of your valuation or explain the factors that influenced it. However, if you contact me directly with your details, I'd be more than happy to investigate this further. Our management team will also review the appraisal to see whether the valuation can be improved and ensure it accurately reflects your vehicle and current market conditions. We'll then be able to provide a full explanation of how the final valuation was reached.
We appreciate your feedback, as it helps us review our processes and customer experience, and we hope to have the opportunity to discuss this with you further.
Best wishes,
Laura Gilchrist
Customer Care
Was dealt with by Zain
Was dealt with by Zain, really nice salesperson and would definitely recommend asking for him if you drop by
7 juillet 2026
Avis spontané
Réponse de Motor Range
Good Afternoon Connor, Thank you so much for your 5* review. Its great to hear that Zain has been so nice and I will ensure your kind words are passed on. Thank you also for the recommendation.
Many Thanks
Jacqui
Customer Care
Very helpful
Olly was my sales man and he was lovely; jokey and laid back from the start. Everyone in the dealership was friendly and made us laugh. Even when I went back with questions and Olly wasn't available, his manager helped and he was just as funny and helpful. Upon picking up my car Olly and Matty were helpful and made themselves available for the timeslot I needed. All over great experience!
9 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Caitlin was very friendly and helpful…
Caitlin was very friendly and helpful really enjoyable experience
6 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Amazing from start to finish
Amazing from start to finish, would always buy my cars here in future along with all my family members who also purchase from here. Andrei has been fantastic helping me through the whole process!
6 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Andrei and ste k were very helpful and…
Andrei and ste k were very helpful and gave us a great deal we couldn’t refuse. Excellent customer service
6 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Overall poor service
I originally complained about the state of the vehicle and whilst the company put most things right .I originally wanted to give the car back it was in such a state however they persuaded that everything would be put right . The only offer over the scratches was for the salesman to buff out the scratches himself not done professionally .Naturally I declined and am now told I can’t have my warranty refunded (even 10 months that was left ) as it is beyond the 14 day cooling off period even though the initial complaint was within the cooling off period .I have no intention of keeping the vehicle and am set to lose the £799 I paid for the warranty unless I sell the vehicle privately .
1 mai 2026
Avis spontané
Réponse de Motor Range
Hello David,
Thank you for taking the time to leave your feedback. We're genuinely sorry that you were unhappy with the condition of your vehicle when you first collected it, and we completely understand how disappointing that must have been.
Following your concerns, our senior management team spoke with you directly and worked to resolve the issues you raised. We're pleased that the majority of these were addressed and put right. With regards to the minor cosmetic scuffs, our team did offer to improve these for you, however you declined this offer and advised your Sales Advisor that you had arranged to rectify them yourself.
We're sorry to hear that you're now looking to sell the vehicle. In relation to the warranty, we appreciate this isn't the outcome you were hoping for. However, the warranty was purchased separately, and the relevant documentation and agreement were signed at the point of sale. As such, we are unable to offer a refund for the warranty.
We appreciate that this will be disappointing to hear, but we do hope you can understand that we must apply our warranty terms consistently. Thank you again for sharing your feedback, and we wish you all the best for the future.
Best wishes,
Laura Gilchrist
Customer Care
Great Saleswoman
Great Saleswoman.
Kept upto date from start to finish.
Thank you for the excellent service.
5 juillet 2026
Avis spontané
Réponse de Motor Range
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
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