MyoMaster Avis 1 502

The customer service I’ve received from myo master is absolutely first rate. I could not have asked for more, they exceeded my expectations and some. I love my cold plunge and would wholeheartedly recommend Myo Master.

After a bit of confusion with contact, customer service was excellent when we finally got there. Grace was very helpful and had some suggestions to try but alas after 4 years of use my myo lite battery has stopped charging. I was offered a discount code as well so have just ordered another one. Great little massager, highly recommend 👍

From start to finish, the service has been exceptional. I placed my order and the sauna arrived within five days. Delivery communication was spot on, and the sauna came neatly packed in five boxes. Once unboxed, it took me around 30 minutes to assemble. The YouTube guide walks you through it clearly, and the written instructions are straightforward I did have some minor damage to the dust cover, but it was replaced immediately without any hassle. The communication from the team
- both about the replacement and the follow-up on the product - has been outstanding.
I'm genuinely delighted with the sauna, the service, and the whole experience. If you're on the fence about ordering, I'd strongly encourage you to go for it. You won't regret it. Huge credit to Myo for creating a brilliant product backed by an even better customer service team.
10/10 - I would, and definitely will use again.
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Ordered an ice bath, chiller and sauna in a bundle. Everything arrived within a week and was very easy to set up. I’ve been going a daily morning cold plunge and evening sauna session since and it has given me such a wholesome daily routine. I feel physically and mentally stronger, less achy, and I fall asleep within minutes - which is something I’ve struggled with for my entire life. The sauna is incredible value and is such a joy. I look forward to it everyday. The ice bath not so much, but it’s usually how good I feel afterwards which makes it worth doing.

Fantastic customer service.
After researching which sauna to purchase i reached out via IG chat.
My questions were answered promptly and helped me to decided to purchase.
I’ve now ordered and excited to receive my home infrared sauna

Need spare parts and the were so speedy getting back to me.
Thank you Marion for you help 🙏

All good and easy to communicate , they listen to you and Che k they have the correct details before sending parcels out. Micah helped out for the delivery issue raised .

MyoSauna Infrared. I bought this as an additional purchase to the ice bath and chiller I already bought. The company is great to deal with and their products are excellent. With regards to the MyoSauna Infrared, it was really easy to install with clear video instructions and it works amazingly well. You can get a great sweat on in a short amount of time. It's just a great product and excellent value for money too.

I ordered the wrong size and the process has been amazing. Brilliant quick efficient customer service very helpful and positive, this is what will make Myomaster successful in the long run - Brilliant business. Excited to receive my compression legs. Shout out to Micah and Grace

We have agreed a full refund with Myo Master after buying one of their saunas which fell apart. They're so slow to give us back our money. My next email to them will be to beg for what we've agreed. It's now been 3 days since they once again confirmed they are refunding us, I'd just love them to hurry up and do it. They owe us that at least after all the disappointment we've had since we first came across them in November . It's been nothing but a massive waste of money and time. Myo master I don't want to leave any more 1 star reviews but at this stage it feels like the only thing you respond to is a 1 * trust pilot review.

My sauna arrived the control panel was faulty. Also the side was all damaged the floor was damaged and I was offered £100 good will gesture I refused now I’m getting blanked.

The Myo Master infrared sauna has been a game changer for me. I’ve used it multiple times in the two weeks I’ve had it set up. Fairly easy to set up you just might want a helping hand with some of the heavier parts. One of the best things is that this doesn’t drain your electricity bill either. It’s been a calming and relaxing way to decompress after a busy day

I ordered a Myoice plus just over a year ago and the liner had started to develop some small tears in it on the base. I contacted MYO and asked them if i could buy just the liner part as i was out of warranty and they just sent me a new one (the next day!) free of charge!
Excellent customer service.

I had a great experience with Marion throughout my sauna purchase. She kept me consistently updated at every stage, which made the whole process smooth and stress-free. Her communication was clear, friendly, and reliable, and I always felt well informed about what was happening.

Really appreciate the excellent customer service, thank you, Marion.

So excited to recieve MyoChill plus. I had a few questions, which Grace attended to very swiftly. Really good customer service. Cannot ask for any more. Hopefully will have the chiller all set up by the weekend.

Had a few issues with my equipment. Grace via messenger made it easy to communicate when I am busy at work. She was patient and waited for me to send videos after work and replied early next day to give me advice. Very good after sales service.

Top communications very fast response Micah was super helpful

Ordered a chiller next day delivery that took over 3 weeks to arrive after many phone calls I was eventually told it was a mistake and the chiller was sent and arrived a couple days later. I required another chiller so asked if the issues were resolved and if the next one would be sent next day delivery as advertised on the website. I was told yes sorry it would be fine this time . Another 3 weeks and around 10 phone calls later with clueless unhelpful customer service answers like “ I have no access to a record of your sale but someome at the company will I will take a message for you” essentially I’m fighting for weeks to get hold of my product after spending another £1000 with this company. One customer service agent actually hung up on me after I asked whether both times the product wasn’t in stock when we ordered it on the website on both occasions an if this was legal to operate like this. I’ve spent £2000 with myomaster and the delivery time and customer service has been appalling and just to add insult to injury after paying £1000 for the last chiller before it even arrived they have a sale on reducing it to £800. I wish I spent my money elsewhere, I’ve been lied too fobbed off and disrespected.

Delivery was really quick, about 8 days self assembly was really easy took about 45 minutes, been using myomaster 1 person sauna now for a few weeks and really feeling the difference, I weight train and do martial arts and it's really helping my muscle recovery and aching joints , would recommend this company and this sauna 👍