mySycous Avis 164

Easy to use portal. Easy to set up and makes payment a breeze.

Had several email communications with Leah Jones. Leah has been super helpful and professional.

Kerry was very nice and clarified everything for me

I chatted online with Alannah as I tried to navigate the website and a new user account.
It was a great 'chat' and I was helped through the whole process.

I was helped by Kondwani Banda and I must say he was very professional and helpful. I had made 4 previous calls relating to the same issue over a period of months and never received a positive outcome. Today Kondwani took control of the issue, more importantly he knew what the problem was without me even having to go into the whole story again. He recognised it, solved it, and then went the extra mile by sending me a helpful and useful email with additional information that will help me in the future. I've not had a very customer friendly experience with Sycous in the past but today Kondwani changed that. Hes a great asset to you.

Please beware of this company and it’s staff and management they are absolutely brutal towards their customers and if could go somewhere else I would but my housing association stuck with this mob they are so rude when I called it was as if the call handler had fell asleep but there excuse was he was just learning I have never experienced anything like this in my entire life and am 67 years this place is a joke they are not fit to be toilet attendants !!!! Avoid them if you can warning warning warning!!!! Not nice people!!! They also told me they would notify Weatly Homes about my complaint about them .I called my housing association and they told me they hadn’t been contacted by this lot Mysycous.

Terrible service. You top up, but they won’t give you hot water and they won’t refund you your money back! Be careful with them and always check after every transaction as they love to steal from people. They made us week without hot water even tho we paid… we still didn’t see the money we gave them… we had to top up again. we had to keep calling them every day numerous times… they just simply don’t care. So you pay but they don’t provide the service you pay for. Shame on them…

Completely new with MySycous. Just used the chat option on my account and found it to be very helpful

I spoke to Sophia on the phone and found her advice very efficient and helpful, my problem was solved in no time at all! Very good customer service.

5 stars very professional I spoke to Kondwani Banda and he was very patient and helpful on the Phone and got my problem resolved. Thank you

Zaira from mySycous was very speedy at responding and assisted me in sorting out what I needed to get done - great customer service!

Kerry was extremely quick and helpful when sorting my issue so I’m very happy with the support I was given.

Leah J was absolute diamond explaining what 2 other colleagues couldn’t or wouldn’t explain. Have known the customer service to be a bit rocky so to speak but Leah turned that around for that reason alone you get 5 stars.

Great customer service, Alannah W was brilliant and helped me loads

Great customer service, very quick and sorted what I needed

so zaira was spot on. answered all my questions promptly and kept me calm! felt like i was talking to my own friend awwww would love to meet you Zaira :) thanks for being amazing and helpful with your service!! definitely would only want you in the future thankyou

Hello , the customer Service experience was amazing I was speaking to Leah Jones. She gave me every information that I needed, and even though some of my questions were really complicated, thank you again

these new build properties provided by hackney council do not allow you to change heating/hot water provider’s so residents are stuck with what they’ve been given. we have been moved from insite energy to mysycous. Topping up your smart hot water meter is so much of a hassle. always presented with “invalid login details” when trying to make payments i’ve tried resetting password and they never send a link to reset password to the registered email address. Calling up to top up is also a nightmare and you must have a your top up card present. This is the most awkward and difficult way for topping up a smart meter

Kerry Broadment dealt with my request and queries very quickly today and on each occasion I've had the pleasure of dealing with her. The response is very quick on the chat facility and problems solved quickly.

Many thanks Kerry :)