mySycous Avis 166

A company that fails to provide a report to its customer after several complaints. Overcharging people with no explanation. Customers service that doesn't know what they are doing. It's a shame

Homeowner of two properties in Little Kelham, Sheffield.

Metering and billing was incorrect for 5 months. Two payments I made of over £500 in September and December were not registered as received. MySycous made provide evidence because they lost record of them on both occasions. I had £5,500 incorrectly taken from my account out of the blue, only days after Christmas - nothing to do with my bills/statements. Nobody knows to this day why this happened. Customer service is only an odd email reply after days/weeks if you are lucky. MySycous have given me a terrible experience and the problems are still not sorted. This is a company who I have to use because the housing developer mandates it. If it was up to me they wouldn't be anywhere near my homes and they only receive one star on here because I can't select zero.

Can't speak to anyone no reply to emails, absolutely terrible company, they just don't care, no bills for months then when you pay they say you still owe it absolute joke, there are better companies folding don't deserve any stars

Stating they are bored in the conversation to the caller. Refusing to comply with laws. Lying to callers. Acusing callers of being verbal agresive and raising voices when they do not know the caller or the surroundings they are located. Forcing their products onto people breachimg consumer rights. Disgusting company to deal with

Leon Jeffers is an absolute legend, he went above and beyond to resolve an issue for me and I can’t speak highly enough of his efforts on my behalf. He is a credit to the company and is the epitome of fantastic customer care. I thank him, his colleague Hermione Camara and Samantha for all their assistance, I have read some of the negative reviews regarding the company and they certainly do not reflect my personal experience, which was excellent.

Molly Tindle was so helpful! Very informative & nothing was too much trouble when responding to my query

Zairah (I hope I've spelt it right)

My experience with mySycous would have gone completely different if it wasn't for Zairah dealing with it. Honestly I wasn't pleased with the situation I was in but she turned it around. An absolute ray of sunshine.

My experience with her has got me wondering where her mum and dad are so I can ask for her hand in marriage.

Jokes aside, she was really helpful, great to speak to, and handled the situation well. She might have been new to the game but she knew what she was doing and didn't feed me any lies and confirmed with someone else when she was unsure.

Promotion? Go for it Sycous

Charged my account one amount and then recorded a lower amount on the transactions. Customer service never get back to you and denied the amount was wrong. If you raise a complaint, nothing really happens. As it stands, they have taken money from my bank and have not got a clue where it is. They have shown no effort to resolve it, even after I sent copies of my bank statement and the direct debit demand. In my opinion this is fraud!!

Steven ! A great assistant ! Thank you for your patient and help ! you are very helpful for us !

Trustpilot are threatening to remove this review as I am not willing to provide mysycous with my personal contact details. Sorry but this review isn't for benefit of mysycous but is for informing any person or company thinking of using them how poor they are.
I have offered to share evidence with Trustpilot but I will not be sharing details with mysycous as I do not trust them to up their levels of incompetence with regards billing my utilities. I have already been in correspondence with mysycous for several months as have many of the residents in the development where I live and their so called helpline/customer service are ineffective. I have no choice but to continue dealing with them as they were appointed by the landlord.
I will be truly disappointed if Trustpilot side with mysycous as they are as an appalling company.

DO NOT USE THIS COMPANY THEY WILL CREATE HEADACHES FOR ALL PARTIES INVOLVED
Their billing is completely incompetent - they literally fubarred over 100 residents bills where I live
The customer service is mega aggressive in standard correspondence and a farce in dealing with issues and complaints
They market themselves on their software capabilities - But they literally have got nothing right so far so how can their software be good.
We have only been using them since June and no bills have been correct, several customers had direct debits taken multiple times whilst other had no money taken as Sycous finance dept incompetent ( but customers threatened with having services cut off as no money collected)
If I could give a minus score I would.

If you have to use them UNDER NO CIRCUMSTANCES SET UP A DIRECT DEBIT WITH THEM

Absolutely horrendous experience with this company. Overcharged over £500 for heating in the middle of summer - took forever to look into and accused us of causing the bill, despite it clearly showing on our statement as being used within a single day in the middle of summer when we didn't turn our heating on once - clearly a super unrealistic error, and are refusing to make contact with us, trying to force us to pay.

We called Sycous and chased them many many times to try and rectify this error - you can literally NEVER get through on the phone no matter what time or day you call (we have tried so so many times), and they have now sent communications to us threatening to disconnect our utilities for not paying our bills despite us raising this error to them as soon as it happened. They ignore our correspondence, will not contact us or accept our communications to them, will not let us pay our bill for the utilities we actually used (which we have been trying repeatedly to do!), and are now threatening to turn off our utilities because they refuse to help us with our issue and we will not pay £500 for heating which we have never even switched on!

Completely ridiculous situation and we know many people in our building who have had similar experiences with them. They cause so much stress and anxiety, provide zero customer support or contact, and to be quite frank are an absolute joke of a company - how they are still running I have absolutely no idea. AVOID USING THIS COMPANY FOR YOUR UTILITIES AT ALL COSTS - THEY ARE SCAMMERS. DO NOT EVEN DESERVE 1 STAR.

Michael was very helpful in solving my log in/payment query

The most ridiculous billing provider!!!

Unfortunately, I live in a community where this company si our billing provider, can't wait to finish the contract and move!

They delayed on our bills for 2 months and when it came the price is just ridiculous, we asked for a breakdown of our bills and they didn't give us and threaten us to cut our electricity.

We are taking this to a legal path and going to court, this is absurd and they treat everyone like trash.

AVOID ANY COMMUNITY THAT HAS A CONTRACT WITH THEM.

Confirmed a HIU service and have taken £84 from my account without actually confirming a date. On the confirmation they say they will get back to me in 4 hours but it’s been 2 days and I’ve had no sign or words from them since.

Currently this company is administering utility costs on behalf of Orbit housing. If you wish to pay by direct debit it’s not apparent anywhere on their app The actual charges are three times higher than market and not clearly stated on paper invoices because the app again does not show any statements. I am sure this company is doing the bidding of its master in this case Orbit housing but residents are fighting back so Sycous is guilty by association as they reflect their clients ..how can l put this …greed as Orbit is the energy supplier.

Have just moved into a new block recently and unable to register my account online.