National Skirting Avis 

293
•
TrustScore 3.5 sur 5

3,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From start to finish my experience was amazing.first with putting an order in through the website.which has an amazing layout and range of products also then calling up and speaking with Lauren who w... Voir plus

Noté 5 sur 5 étoiles

Good quality skirting board and a delivery driver who went above and beyond by wrapping the boards in the plastic sheet we had left out in our safe place. Delivery time was at the end of the estimate... Voir plus

Noté 1 sur 5 étoiles

Paid for delivery between 4-7 days. Didn't turn up, no communication. I called them and was told delivery would be on day 9. No communication so I called them again. Told delivery would be on day 10.... Voir plus

Noté 5 sur 5 étoiles

We searched the Internet for hours to see if any skirting manufacturers which make our bespoke profile for our property and was unsuccessful until we came across National skirting website!! Fr... Voir plus

À propos de l'entreprise

  1. Magasin de rénovation

Écrit par l'entreprise

We are the UK's National Skirting company. We manufacture and sell a wide range different skirting board profiles. Offered in a choice of oak, walnut, pine or mdf. We provide skirting board, architrave, plinth blocks panelling wall and much more. Delivering to mainland UK using our own fleet of vans, we provide a dependable service and excellent value to both trade and the general public. A wide range of size options and over 30 different profiles are all available to purchase on our website.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

293 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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3,6

Tous les avis

(293)

74 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

THIS IS A SCAM COMPANY

THIS IS A SCAM COMPANY. DO NOT ORDER FROM THEM. THEY DID NOT SEND THE DEDO RAIL I PAID FOR. THEY DO NOT ANSWER THE TELEPHONE OR EMAIL.

26 novembre 2024
Avis spontané
Logo de National Skirting

Réponse de National Skirting

Hi Charlotte,

After being made aware of your many emails (the only email sent 2 minutes prior to the Livechat conversion being started by yourself). We became aware of your order not being delivered due to the driver running out of driving hours and actioned the refund on your order in full at your request.

We have had reduced phone coverage during midday due to staff holiday over the last few days but all emails have been being responded to emails in timely manner.

This was all resolved hours ago so not sure why you have chosen to leave a review like this? Bizarre

The National Skirting Team


Noté 1 sur 5 étoiles

Faulty goods

Ordered dado rail from this company it arrived and had machine burn marks on every peice so returned for replacement and guess what it was exactly the same obviously something needs fixing on there cutting machine.
So asked for a refund and was told I would only get 60% refund they keep 40% for sorting the wood. So they offered to sand the marks out as they have the correct machine to do it correctly, today it was redelivered for the third time and yes it had been sanded right where the burn marks were and only where the burn marks are so it now has a wavy edge like a dogs hind leg.
Can’t speak to a manager just the customer service girl who can’t do anything.
I wish I had read all the reviews for this company they send faulty goods then expect you to pay for it.

14 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Appalling customer service

It's the second time we order from you and you screw up the time of the delivery. You probably think that people stay at home all day waiting for a delivery but we don't. That's not a realistic expectation. We booked a delivery for 6pm today and then got an email at 8am saying that the skirting boards were being delivered at 9am...! After a lot of time on the phone we managed to speak to someone who apologised and that said that they don't do deliveries at 6pm... well, we have an email to prove that that's what was booked. The person said that they would speak to the delivery people to try to find a suitable solution and we kept waiting. 40 minutes ago we got a call from the delivery people stating that they would be with us in 40 minutes... no one had called them to arrange a different time! I am fuming. Your lack of respect baffles me. This is the second time you have done this to us - I don't even understand why hubby decided to order from you again!

14 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Hi made 2 orders cover skirting from…

Hi made 2 orders cover skirting from this company the first it was ok but the second it was very bad the painting very very bad

30 septembre 2024
Avis spontané
Logo de National Skirting

Réponse de National Skirting

Hi Silviu,

We only offer primed not a top coated finish. We recommend a light sand which will remove any fibres above where the priming coat has formed its barrier. We also recommend light sanding in-between any top coats as is good practice. If you require any more help beyond this please feel free to drop us an email.

National Skirting

Noté 5 sur 5 étoiles

This company goes above a d beyond to…

This company goes above a d beyond to help they have excellent customer service skills always reply to your emails and help in any way possible there products are 100% perfect and are the cheapest around they offer free delivery after buying from here I wouldn't go anywhere else truly satisfied
Many many thanks to N/S/Boards
Alice (liverpool)

23 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Poor delivery and goods

We ordered the primed bull nose Skirting 7x 3.0m. The top had not been sanded prior to prime so had to re sand and prime.
I paid for the £20 quicker delivery and they arrived well over delivery day. The free option would have been the same. I asked for a refund of the delivery cost and absolutely got no where. Paid for a service that I never got Fraud.

19 septembre 2024
Avis spontané
Logo de National Skirting

Réponse de National Skirting

Hi Jimmy,

We recommend a light sand before base and top coat are are applied. This is due to the nature of primer sinking into the fibres to create a barrier to stop the further coats sinking in. A quick swipe with a 180 grit sanding sponge or sand paper will clear any fibres above the barrier and give a smooth finish. I am unable to find any details of your specific order using your username but I would be happy to take a look into any delays in delivery as we monitor our lead times closely.

National Skirting

Noté 1 sur 5 étoiles

Don’t buy from here it’s total dross

Ordered some dado rail and some beading. All of the items were damaged somewhere along the lengths. Half of the dado profile did not match the other half so I asked for some more to be sent and guess what it didn’t match either. Time is money and mistakes by this company is even more money. I am now contacting my credit card company to try to get some money back so i can sort this shambles out. I even sent pictures and specific messages of what I need for replacement. The finish of the items is poor at best and I total recommend folk to steer well clear of buying from this company and source your products elsewhere. You will thank me for this advice as this company does not seem to care what they send and they’re meant to be the experts. I just wouldn’t be sending shoddy items to customers on a whim and not expect them to care or couldn’t tell poor workmanship when producing this utter crap they send.

27 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Ordered some skirting samples

Ordered some skirting samples, supposed to be free. But they didn't apply a postage label, so Royal mail charged me £7 delivery fee. Contacted them to complain, but they refused to refund me. Poor customer experience, will definitely never use this company

25 septembre 2024
Avis spontané
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Réponse de National Skirting

Hi Sara,

Apologies that Royal Mail has charged you. We haven't taken any payment from you to be able to refund. If you contact us when you are ready to place an order we can see what we can do for you.

National Skirting

Noté 1 sur 5 étoiles

The items arrived on the described date…

The items arrived on the described date but the quality of the finish was appalling. You could have filed your nails on the finish. I have had to spend hours rubbing them down and the shaped area now has no primer on at all. The description states that they are primed and I assumed that with a gentle rub down they would be ready for undercoating. Not the case I am afraid so beware!!!!

3 septembre 2024
Avis spontané
Noté 2 sur 5 étoiles

Was told the van had issues on Monday…

Was told the van had issues on Monday so would be deliveredTuesday (which was fine) called them on Tuesday they said there had been issues but they would deliver between 7/8. Delivery driver got here at 9pm and was very rude and unhelpful stating he had other jobs and wouldn’t get home until 1am.

20 août 2024
Avis spontané
Logo de National Skirting

Réponse de National Skirting

Hi Cortnay,

Apologies that you got caught up in the van issue at the start of the week. We did everything in our power to get your order to you as soon as possible which was the next day. The re-allocation of orders on to the new routes did delay a couple of our vans setting off from our depot.

I spoke to the driver this morning who delivered your order, he informed us that although he was running behind and was eager to make the journey home, he did go the extra mile to deliver your kerbside delivery up to your 3rd floor flat.

The National Skirting Team

Noté 1 sur 5 étoiles

Do NOT order from this company

Do NOT order from this company. The primed option is worthless as so much dust mixed in the primer that it has to all be sanded off and start again. Cost me wages to decorator for 5 days just to sand and paint with primer. Complained to company and told that their conditions state light sanding may be required, really unhelpful and not interested. Delivery delayed with no contact from company. Order 8 x 3m lengths they delivered 6 x 4m lengths. I did ask them to collect and issue refund as not fit for purpose. They refused. I’ve now instructed a solicitor to recover my losses.

27 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service.

Excellent customer service.
Placed order with the free delivery (10 to 14 days) option.
Delivery date wasn't suitable due to personal circumstances so they changed it.

Received a call 30 min delivery.
Skirting boards were as per description

Thank you

15 août 2024
Avis spontané
Noté 2 sur 5 étoiles

Damaged product

Good range of skirting available but arrived damaged! Primed option is very rough and needs significant amount of sanding to look presentable! Also arrived late (states 5-7 working days but was delivered 9 working days) so carpenter was booked for the next day! Had no choice but to fit some of the damaged skirting / architraves. Company offering to replace them but not ones that have been cut, even though photos taken as soon as they were delivered.

10 août 2024
Avis spontané
Noté 1 sur 5 étoiles

HEED THE WARNINGS.....

HEED THE WARNINGS...... I DIDN'T AND NOW I AM JOINING THEM. DO NOT ORDER FROM THIS SITE. THEY WILL NOT DELIVER YOUR ITEMS! SAT HERE AT 23:20 WAITING FOR A DELIVERY THAT WAS SUPPOSED TO BE DELIVERED TODAY. I HAVE TRADES ON SITE TOMORROW. I SHOULD HAVE KNOWN BETTER, I PAID EXTRA FOR A 3 DAY DELIVERY. I EVEN CALLED TO CONFIRM I WOULD GET THE ITEMS AND WAS TOLD DELIVERY ON FRIDAY. I GOT THE TRACKING EMAIL FROM THEM AND HAVE BEEN WAITING, ONLY TO READ THAT APPARENTLY NOBODY WAS ON SITE. SAT HERE IN MY FRONT ROOM WATCHING THE ROAD WAITING FOR THEM LIKE AN IDIOT! ABSOLUT SCAM, SHOULD HAVE GONE TO B&Q OR SELCO.

2 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Great company worked with them a lot

Great company worked with them a lot, lady in the office is always so friendly and makes quoting for jobs so much easier, everything you need skirting board wise is all in the one place! Brilliant stuff guys!

1 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing!

Amazing skirting board came super quick and team were really friendly, couldn’t fault the quality would use these guys again and definitely recommend!

18 juillet 2024
Avis spontané

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