Newton are a reliable and responsive factor. They replied to my requests for property maintenance quotes and work promptly, and the work has been done very quickly. I’m relieved that I can rely on the... Voir plus
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Lisez les avis des autres
First class customer service during our conversation this afternoon with James Breckenridge. My dad was needing help getting his account changed to DD and James made the whole thing easy. Many thank... Voir plus
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Credit Controller, James Breckenridge was extremely helpful and answered my questions. Made the the interview easy and didn’t mind going over any questions I was unsure about. The other staff on the... Voir plus
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Justyna in the Aberdeen office has been the most efficient person we have dealt with so far, in the 3 years we have been living here. She has dealt with all our queries promptly over the last few wee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Coordonnées de contact
87 Port Dundas Road, G4 0HF, Glasgow, Royaume-Uni
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4,3
Excellent
1 k avis
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Réponse de Newton Property Management
Good morning Graeme,
Thank you for your fantastic 5-star review. We're delighted to hear that you've had such a positive experience and that you've found our team helpful and easy to work with. Knowing that nothing is ever a problem is exactly the level of service we strive to provide, and we truly appreciate your kind feedback.
Kind regards,
The Team @ Newton
Flooded kitchen due to external backed up blockage
Tracy in the Glasgow office was very helpful regarding a flood in my kitchen (in Aberdeen ground floor flat) caused by a blockage. Tracy was very professional, calm and informative asking what happened and arranging for a Drain Surgeon to call the next day.
30 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Chris,
Thank you for taking the time to share your experience. We are pleased to hear that Tracy in our Glasgow office was able to assist you following the flood in your Aberdeen property. Situations like these can be stressful, so it is great to know that Tracy's professionalism, calm approach and clear communication helped provide reassurance while arranging for a Drain Surgeon to attend promptly. We will be sure to pass your kind comments on to her.
Kind regards,
The Team @ Newton
New customer with Newton
New customer with Newton. Very helpful in sorting out my new factors bill. Made the process very easy.
20 août 2026
Réponse de Newton Property Management
Good morning,
Thank you for taking the time to leave a review and welcome to Newton. We are delighted to hear that our team was able to help you with your new factoring bill and make the process straightforward and easy to understand. We appreciate your feedback and look forward to continuing to support you in the future.
Kind regards,
The Team @ Newton
Excellent customer service from Ruth…
Excellent customer service from Ruth McGowan , very helpful and professional with still being very friendly.
28 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Kim,
Thank you for taking the time to leave this fantastic feedback. We are delighted to hear that Ruth McGowan provided you with excellent customer service and that you found her to be both professional and friendly. We will be sure to pass your kind comments on to Ruth, who will be pleased to know her help made such a positive impression.
Kind regards,
The Team @ Newton
Réponse de Newton Property Management
Good morning Stephen
Thank you for your positive review. We're delighted to hear that you've experienced good customer service and found the communal areas to be clean and well maintained. Our team works hard to provide a high standard of service and to ensure shared spaces are kept in excellent condition, so it's great to know this has been noticed.
We appreciate you taking the time to share your feedback and thank you for your support.
Kind regards,
The Team @ Newton
Positive interactions
Have only ever had positive interactions with Newton PM. Always quick to communicate and respond. Most recently dealing with Jim Breckenridge + Jack Watson.
26 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning,
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you've consistently had positive experiences with Newton and that our team has been responsive and communicative whenever you've needed assistance.
It's particularly pleasing to hear your recognition of Jim Breckenridge and Jack Watson. We will ensure your kind comments are passed on to them, as feedback like this is always greatly appreciated by our colleagues.
Thank you again for your support and for choosing Newton Property Management.
Kind regards,
The Team @ Newton
My account was in debt for over £1000…
My account was in debt for over £1000 whIch shocked me. I didn't understand how I was in so much debt. I had a recent bereavement and hadn't noticed ... but when I thought about it later, perhaps I should have had notification that my payments were insufficient. I contacted the account manager who put me in touch with finance. Together we worked out a plan where I paid half of the debt immediately and increased my monthly payments with a plan to repay the outstanding debt in two months. In the past I have overpaid and had a refund of £1000 so perhaps this coloured my thinking. During this time I spoke with both the manager and finance dept to resolve this issue, both being supportive and flexible.
17 août 2026
Réponse de Newton Property Management
Good morning Sandra,
Thank you for taking the time to share your experience. We are sorry to hear about your recent bereavement and appreciate you contacting us to discuss your account.
We understand how receiving an unexpected balance can be concerning. We're pleased that, after speaking with your Property Manager and our Finance Team, we were able to work together to review the account and agree a repayment plan that suited your circumstances. Our aim is always to be supportive and flexible where possible, helping owners find a manageable solution.
Thank you for recognising the assistance provided by both teams. We are glad we could help resolve the matter and provide some reassurance during a difficult time. We wish you all the best and appreciate your feedback.
Kind regards,
The Team @ Newton
Thank you, Kate Bulloch, Senior Property Manager
Owner/occupier, apartment in multi-storey block in Glasgow, managed by Newton. Noticed staining marks in bathroom ceiling. Probably from a water leak from above. Took some images and called in at Newton’s Glasgow office. Receptionists were professional and listened to me and quickly passed onto Kate Bulloch, Senior Property Manager. Kate listened to my issue, examined images and discussed what action was needed. Kate very quickly took control of the situation, suggested a plumber track and trace and contacted the upstairs neighbour by email and voicemail. I was kept abreast of all developments by Kate throughout. The upstairs neighbour contacted me the same day informing me that a plumber had been contacted and would carry out a track and trace that evening. Track and trace was carried out and leak was quickly addressed. It was good that the leak was addressed quickly as issues of this type can be stressful. Thanks to Kate’s professionalism, quick response and management of the whole process. Thanks also to upstairs neighbour for quick response.
6 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Peter,
Thank you for taking the time to share your experience. We're delighted to hear that Kate was able to assist you promptly and professionally during what can understandably be a stressful situation.
It's great to know that our Glasgow reception team provided a helpful first point of contact and that Kate kept you informed throughout the process while coordinating with all parties involved. We appreciate your recognition of her proactive approach and communication, which helped ensure the issue was investigated and resolved as quickly as possible.
Thank you also for highlighting the cooperation of your neighbour in arranging the necessary works. We will be sure to pass your kind comments on to Kate and the team. We really appreciate your feedback and are pleased we could help achieve a positive outcome.
Kind regards,
The Team @ Newton
Réponse de Newton Property Management
Good morning Mr Nasir,
Thank you for your feedback and for taking the time to leave a review. We're pleased to hear that you feel the company is doing its job well and providing a good service.
We appreciate your support and look forward to continuing to serve you. Thank you for choosing us! ⭐⭐⭐⭐⭐
Kind regards,
The Team @ Newton
Big shout out for June
Big shout out for June in the Inverness office. She organised the works to fix the pavement and a sunken drain outside my house. It’s no longer a trip hazard which I feel really good about now. Thank you June for persevering with this one.
Much appreciated,
Julie
25 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Julie,
Thank you for taking the time to share your experience. We're delighted to hear about the excellent support you received from June in our Inverness office.
It's wonderful to know that June was able to arrange the works to repair the pavement and sunken drain outside your home, helping to remove the trip hazard and improve the area for you. We'll be sure to pass on your kind words and recognition for her perseverance and dedication in getting this resolved.
Thank you again for your feedback. We really appreciate your comments and are pleased we could help. 😊⭐️⭐️⭐️⭐️⭐️
Kind regards,
The Team @ Newton
Alan Murphy was very helpful and…
Alan Murphy was very helpful and patient, he assisted to set up a direct debit for me, he was nicely spoken and very polite 5*
25 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Kaz,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Alan Murphy was able to assist you with setting up your direct debit. His patience, professionalism, and polite manner are qualities we greatly value, and we're pleased they made a positive impression on you. We'll be sure to pass your kind feedback on to Alan. Thank you for choosing us and for your 5-star rating! ⭐⭐⭐⭐⭐
Kind regards,
The Team @ Newton
Set up direct debit with one easy call
Set up direct debit with one easy call. Alan Murphy was friendly, patient and business like today.
24 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning,
Thank you for taking the time to share your feedback. We're delighted to hear that setting up your Direct Debit was quick and straightforward. Alan will be pleased to know that his friendly, patient, and professional approach made a positive impression. We appreciate your comments and your custom.
Kind regards,
The Team @ Newton
This has got to be one of the worst…
This has got to be one of the worst property factoring companies that Aberdeen properties have the unfortunate burden of dealing with. Justyna, our appointed property manager is incompetent, lies to and misleads owners, but newton keeps insisting is "capable" even though 7 months have now passed that she have been unable to replace a door lock in our building. She informed the owners that a replacement lock was "not possible" yet somehow I, a mere homeowner, managed to get a quote for this (on 11th May 2026 for reference). She also managed to lose all keys to our development for approximately a year, a massive security situation which newton seems to view as a completely normal situation for them which is beyond worrying. She has made changes to the security of our development which she had no authority to do but charged us for it regardless. Newton is refusing to refund these unauthorised security changes and insists we must vote on the matter to have things changed back. Justyna and Newton are viewed as dangerous and causing major anxiety within our development at this point in time due to the various security issues they have created and what they might do next, without notice or consultation.
It has so far taken a property manager, an associate director, and their complaints department, approximately 7 months to not be able to replace a lock. I've written to their directors for help without success, they also seem to be completely uninterested in customer satisfaction. I ended up purchasing the replacement lock on Newton's behalf due to their inability to do so, we agreed payment terms of 5 working days from me presenting the invoice on 29th July. At the point of updating this, it is now 23rd August and no payment has been received. I will be arranging the lock replacement myself this coming week and proceeding with further action against them. I have no idea why this company has any expectations of anyone paying a management fee when they're unable to follow the wishes of owners, unable to manage basic repairs, but somehow find the time to lessen the security of residents and owners and charge them for it. This door lock replacement was quoted by newton to owners as "urgent" and being treated with "high priority" by Catherine in complaints.
This has got to be the worst customer service company I've ever had the misfortune to deal with. They will take your money as per their wss, will not abide by their own wss and will provide zero service in return for your money. They may also lessen your safety and security and charge you the privilege of it! It's absolutely disgusting how this company operates.
They also appointed a carpet cleaning company who dripped dirty waste water down our communal stairwells leaving them worse than before they were 'cleaned'. I complained about this in May 2026 and no remedial action has taken place to date and their correspondence insinuates that they have no desire to remediate it. We were advised in January that we would receive quotations for carpet cleaning for consideration, we have not received these to date. Newton proceeded with an inadequate contractor without consultation and now is refusing to remediate their shoddy contractor performance whilst expecting us to pay for it.
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My response to Newton, not only do they believe that not resolving complaints should leave customers satisfied, they take weeks to respond to emails regarding urgent matters, don't respond to phonecalls, take 6 weeks to call a locksmith for example, yet seem to have a full time employee able to respond to trust pilot reviews in a matter of hours! I notice no accountability in their responses to any 1 star reviews on here for any of their dissatisfied customers. If only they put this much energy and effort into providing the service they charge for... It seems Newton's priorities are all off here, public image before customer service at all times!
I also note their comment regarding payment process being adhered to. Payment has not been processed in relation to an agreed process, if only you would stop lying to try and save face in public, Newton! I have it in writing our agreement which you are in breach of. Your team is available for updates? They are constantly absent, they are never available. They take 6 weeks to respond to matters, even your management team can't abide by your dictated wss. With such little regard given to supplier payment terms, I'm assuming your dictated payment terms on your invoices can be interpreted as we wish to interpret them?
Regardless of your public response to attempt to save face, your service provision is absolutely dire and potentially dangerous based on some of your actions to date.
20 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Louisa,
Thank you for your feedback. We are sorry that you are dissatisfied with the service provided and appreciate the opportunity to respond.
With regard to the door lock replacement, the recommendation to replace the lock was based on the advice of the qualified locksmith who attended the property. As you are aware, a number of factors outside of our direct control contributed to delays in sourcing a suitable replacement solution. Throughout this process, we continued to communicate with owners and contractors in an effort to bring the matter to a resolution.
We acknowledge your decision to source a replacement lock directly and appreciate your efforts in assisting with this matter. The reimbursement request is being progressed in line with the agreed process, and our team remains available to provide updates where required.
In relation to your comments regarding communication, repairs, contractor performance and development management, these matters have been formally addressed through our complaints process and responses have been issued. While we recognise that you disagree with some of the outcomes, we do not accept that Newton Property Management has acted outside its authority or failed to take the concerns raised seriously.
We are committed to delivering a professional service and continuously reviewing feedback to improve our processes. We regret that your experience has not met your expectations and will continue to engage constructively with homeowners and owners' associations regarding matters affecting their developments.
Thank you for taking the time to share your views.
Kind regards,
The Team @ Newton
Were the factors of my flat and…
Were the factors of my flat and absolutely useless never dealt with things in a good time frame. Settled my final invoice with them when I sold my flat. Was emailed a few times saying I owned more money. Phoned and spoke to them and was told it was an error, I then got chased 2 and a half years later for money. Would avoid at all costs do not run in a professional manner. I have a factor company in my new house with James Gibb and the difference in work ethics are night and day. I always paid my monthly factor fee to Newton and know for a fact the development I lived in was in arrears with the factor so they obviously chase old clients to try and make this back. COWBOYS
In response…. final invoice within 6 months well thats interesting I have an email that was sent a few days ago from Newton saying I could be charged 6 years after selling the property …sounds like you need to communicate in the office with which lie you are going with as I said COWBOYS
20 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
With regard to the balance outstanding on your account, we would like to clarify that, within the sales letter issued to your solicitor during the sale of your property, we advised that the final account could take up to six months to be produced as our services are invoiced in arrears. Your final invoice was issued in August 2024, which was within the six-month timeframe advised at the point of sale.
The balance outstanding relates to charges that became due following the production of the final account and remains payable. We appreciate that there may have been some confusion regarding the account, however the charges are valid and were raised in line with the information provided to your solicitor during the conveyancing process.
We understand that you were unhappy with aspects of the factoring service provided and respect your right to compare your experience with other managing agents. However, we would like to reassure readers that any outstanding balances pursued relate to legitimate charges due on an account and are not connected to arrears accrued by other homeowners within a development.
If you would like to discuss the account further, please contact us directly and we will be happy to review the details with you.
Kind regards,
The Team @ Newton
Stayed in a flat for 7 years with…
Stayed in a flat for 7 years with Newton as property managers. The condition of the building went down consistently and the cost of the fees went up. I was £150 when moving in 2019, and these fees peaked at £367 PER MONTH (it was a 1 bed flat). When I queried this and asked for invoices to evidence and justify this cost, they advised me it was £5 per invoice. On speaking to othet tenants in my propery, there was also no consistency in the pricing, with each flat paying a different fee which was not based on size or number of rooms. It forced me out my flat as I did not trust what the fees could rise to, or what other impromptu bills would arrive on my doorstep. I also advised at one stage , under huge financial strain, that my flat was on the market and that I would hopefully be out in a few months and I would I would settle my bills from the proceeds of the flat, and asked them to let me know if there was an issue. No word and next thing I knew there was a letter from the debt collector. And like I say, it would be one thing if the flat was immaculate, but by the time I left, the condition of the building was terrible. Con artists with a license to print money and the sooner they are regulated the better.
19 août 2026
Efficient customer communications from Tam.
Tam was really polite and efficient. I phoned initially to pay a bill, but he explained to me that infact it was a credit.
He was helpful and courteous.
18 août 2026
Réponse de Newton Property Management
Good morning Isobel,
Thank you for taking the time to share your feedback. We're delighted to hear that Tam was polite, efficient, and able to clarify that your account was actually in credit. Providing helpful and courteous service is very important to us, and it's great to know Tam made your experience a positive one. We appreciate your kind words and will ensure your feedback is passed on to him.
Kind regards,
The Team @ Newton
Horrendous issues with this factor…
In response to Newton's reply.
Passing the buck as always.
Has anyone ever heard of an electricity company who doesnt accept reading provided by a consumer. Absolute nonsense
By the way nobody has been directly in contact with me to resolve the issue.
The reply on trustpilot is Newton trying to save face.
Don't fall for it and under no circumstances consider this company as factor. Worst company I have ever come across by a country mile. ZERO customer service or communication. Incorrect invoices just fired out every quarter and no service received for actually managing our properties.
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Response received from Newton today stating bill of close to £400 was for the meter to be checked to ensure it wasn't faulty. Conclusion is that meter is not faulty and excessive bills are due to Newton failing to manage our block flats by providing actual meter readings.
We've been telling them this for years when they moved all the blocks to Ecotricity without our knowledge.
The service is SO bad you could not make this up!
Needless to say as owners we will refuse to pay for costs directly relating to the mismanagement of our properties.
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Horrendous issues with this factor dating back to 2019. Been fighting for years for correct invoices but never get anywhere with them. Even withholding payment doesnt work. Constant incorrect electricity bills and now a bill of close to £400 for them to take meter readings in an attempt to resolve their mismanagement. Moved all the blocks of flats to a different electricity supplier without our knowledge with huge standing charges compared to previous supplier. Avoid at all cost. All the blocks in our village have the same horror stories. They dont answer emails and are not available when you call. Those in the village who have the misfortune to have them as a factor have lost the will to live trying to deal with them. Worst customer service you could possibly imagine. Charge you every quarter but fail to manage the property in amy sense. AVOID!!
17 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning,
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with this matter and would like to clarify the circumstances surrounding the meter inspection and associated costs.
The inspection was arranged following ongoing concerns regarding electricity consumption and billing. Prior to this, the utility supplier had been requested to investigate and carry out testing; however, the required checks were not fully completed. As a result, further attendance was arranged to establish whether the meter itself was functioning correctly and to help identify the source of the issue.
For clarity, responsibility for the collection and validation of electricity meter readings rests with the electricity supplier. While our Property Manager will often record readings when attending site, suppliers do not always accept third-party readings and may require their own verified readings for billing purposes. This process is unfortunately outside of Newton Property Management's control.
The purpose of the meter inspection was not to generate additional costs for owners, but to investigate concerns that had been raised and to determine whether the meter was faulty. The conclusion reached was that the meter was operating correctly. The inspection was therefore undertaken in an effort to assist with resolving a longstanding issue where supplier investigations had not provided a conclusive outcome.
With regard to the change of electricity supplier, utility contracts for communal supplies are managed in accordance with the relevant arrangements in place for the development. We appreciate that utility costs and standing charges have increased significantly across the UK in recent years, which has affected developments nationwide.
We recognise your frustration and appreciate that billing issues can be extremely concerning. However, we do not accept that the meter inspection arose as a result of mismanagement by Newton. The inspection was commissioned to investigate concerns that had been raised after supplier actions had not fully resolved the matter.
We remain committed to working with owners, suppliers and all relevant parties to address any ongoing concerns and ensure that issues are investigated appropriately.
Kind regards,
The Team @ Newton
I would give zero if I could
I would give zero if I could, worst experience with this factor, bad communication. Bills always messed up.
17 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning,
Thank you for your feedback. We are sorry to hear that you have been dissatisfied with your experience.
We take concerns regarding communication and billing seriously and appreciate how frustrating it can be when there are queries relating to invoices or account information. Our team works to investigate and resolve any issues raised and to ensure that charges are applied in accordance with the information available to us from suppliers and contractors.
While we recognise that we may not always meet expectations, we do not accept that we fail to manage properties or deliberately ignore customer concerns. We encourage owners to continue raising any specific matters directly with us so that these can be reviewed and addressed appropriately.
We value all feedback as it helps us identify opportunities to improve our service and customer communication.
Kind regards,
The Team @ Newton
Excellent service provided by Elizabeth…
Excellent service provided by Elizabeth Connor. She was so quick to respond when others failed. She was so approachable and attentive! Elizabeth sorted my problem in no time! Newton is so lucky to have an employee like Elizabeth! Thank you so much!!!!
17 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Olgha,
Thank you so much for your wonderful review. We are delighted to hear about your positive experience with Elizabeth Connor and the service she provided. It's fantastic to know that her quick response, approachable manner and attentive support helped resolve your issue so efficiently.
We are incredibly proud of our team, and feedback like yours highlights the dedication and commitment Elizabeth brings to her role every day. We'll be sure to pass on your kind words to her, as we know she will greatly appreciate them.
Thank you again for taking the time to share your experience and for choosing Newton Property Management.
Kind regards,
The Team @ Newton
Rhea Inkster
This is a review of one member of your company - Rhea Inkster. Her communication has been excellent. She responded quickly to a request for help with an issue at my property, phoning up soon after I'd emailed, and keeping me updated.
15 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Rob,
Thank you for taking the time to leave a review and share your experience with Rhea Inkster. We're delighted to hear that you found her communication excellent and that she was able to assist you promptly with the issue at your property.
Providing timely updates and keeping our customers informed is something we strive for, so it's great to know that Rhea's responsiveness and proactive approach made a positive difference. We'll be sure to pass your kind feedback on to her
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