Newton are a reliable and responsive factor. They replied to my requests for property maintenance quotes and work promptly, and the work has been done very quickly. I’m relieved that I can rely on the... Voir plus
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Lisez les avis des autres
First class customer service during our conversation this afternoon with James Breckenridge. My dad was needing help getting his account changed to DD and James made the whole thing easy. Many thank... Voir plus
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Credit Controller, James Breckenridge was extremely helpful and answered my questions. Made the the interview easy and didn’t mind going over any questions I was unsure about. The other staff on the... Voir plus
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Justyna in the Aberdeen office has been the most efficient person we have dealt with so far, in the 3 years we have been living here. She has dealt with all our queries promptly over the last few wee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Coordonnées de contact
87 Port Dundas Road, G4 0HF, Glasgow, Royaume-Uni
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4,3
Excellent
1 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
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Lift malfunction problem
Lift malfunction problem reported and satisfactorily dealt with within 24 hours. Impressed.
14 août 2026
Avis spontané
Réponse de Newton Property Management
Hi Iain,
Thank you for taking the time to share your feedback. We're delighted to hear that the lift issue was reported and resolved to your satisfaction within 24 hours. It's great to know that our team was able to respond promptly and deliver the level of service you expected.
We appreciate your kind comments and are pleased that we were able to leave you impressed with the outcome.
Kind regards,
The Team @ Newton
Very pleasant guy came out and resolved…
Very pleasant guy came out and resolved our buzzer problem. Came the next day after requesting no complaints
13 août 2026
Réponse de Newton Property Management
Hi Craig,
Thank you for taking the time to leave a review. We're delighted to hear that the issue with your buzzer was resolved quickly and that our contractor was able to attend the day after your request. It's great to know you found the service prompt and professional.
We really appreciate your feedback and are pleased we could get the problem sorted to your satisfaction.
Kind regards,
The Team @ Newton
Newton Improving?
I have been dealing with Louise at Newton and since she has taken over the management of my properties the service has greatly improved. Thanks Louise. Long may this continue.
13 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Nikki,
Thank you for your kind feedback. We're delighted to hear that you've noticed such a positive improvement in the management of your properties since Louise took over. Providing excellent service is our priority, and Louise will be thrilled to know her hard work and dedication have made such a difference. We truly appreciate your support and look forward to continuing to deliver the high standard of service you've experienced.
Kind regards,
The Team @ Newton
Professional and effective
Linda has been a professional and effective point of contact for me for more than 10 years. She is helpful, timely in her responsiveness, and solution-focused. It’s not easy communicating issues from a Factor perspective, but I have appreciated Linda’s direct style.
12 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Marianne,
Thank you for your kind feedback. We truly appreciate your recognition of your working relationship over the past 10 years with Linda. We are pleased that Linda's responsiveness, direct communication style, and solution-focused approach have helped navigate complex issues. Building trusted relationships and working collaboratively to find practical solutions is something we value greatly, and we look forward to continuing to support you in the future.
Kind regards,
The Team @ Newton
Aberdeen Office of Newton
Justyna in the Aberdeen office has been the most efficient person we have dealt with so far, in the 3 years we have been living here. She has dealt with all our queries promptly over the last few weeks. Most of our communications have been regarding people from the other development using our car park. Unfortunately, problems are always difficult to address because of the car park being on private land.
11 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Isobel,
Thank you for taking the time to share your feedback. We're delighted to hear that Justyna has provided such efficient and prompt support with your queries. We understand how frustrating the parking situation has been, particularly given the challenges associated with private land, and we appreciate your patience while these concerns have been addressed. We will be sure to pass your kind comments on to Justyna, who will be pleased to know her efforts have made a positive difference. Thank you for your continued support.
Kind regards,
The Team @ Newton
Hayley is growing into a difficult and…
Hayley is growing into a difficult and stressful job.
6 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Euan,
Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to hear your comments about Hayley. Property management can be a demanding and complex role, and we're delighted that you've recognised the hard work and dedication she brings to supporting our customers. We will be sure to share your kind words with her. Thank you again for your support.
Kind regards,
The Team @ Newton
DISGRACEFUL FACTORING
Newton Factors for Balfour Park Development and the state of the landscaping is very bad despite numerous complaints. The company they have engaged this year merely cuts grass and tackles weeds by spraying weed killer and killing hedges and planting. Newton took over the development before the landscaping was up to standard and promised to finish the planting. They didn’t. Those responsible for not keeping promises and contracting the latest company should be ashamed at treating the residents like this.
9 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Doreen,
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with the current condition of the landscaping at Balfour Park.
Please be assured that the Property Manager has visited the development on several occasions and has met directly with the Grounds Maintenance Contractor to review the concerns raised and discuss areas requiring attention. We take all feedback regarding the upkeep of the development seriously and continue to monitor the contractor's performance.
While we have not received similar complaints from other residents at the development, we appreciate that your experience has led to frustration. The Property Manager has received your correspondence and will respond directly to the points you have raised in due course.
Thank you for bringing your concerns to our attention. We remain committed to working with all parties involved to ensure the development is maintained to an appropriate standard.
Kind regards,
The Team @ Newton
Newton are very professional
Newton are very professional, very courteous, their services always aim for positive outcomes on every maintenance job they undertake xx many many thanks
4 août 2026
Réponse de Newton Property Management
Good morning Isabella,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We're delighted to hear that you found our team professional and courteous, and that our commitment to achieving positive outcomes on every maintenance job has made a difference. Your feedback means a great deal to us, and we look forward to assisting you again in the future. Many thanks from everyone at Newton!
Kind regards,
The Team @ Newton
Highly Recommend Yvonne Mathers of Newton Property Glasgow
I cannot recommend Yvonne Mathers at Newton Property highly enough. From the very beginning, Yvonne went above and beyond to help me with what became a very stressful and complicated insurance claim.
She took complete ownership of the process, liaising tirelessly with the intermediaries and the insurance company on my behalf. There were countless emails, follow-ups, and persistent complaints that needed to be made to keep everything moving, and Yvonne handled it all with professionalism, determination, and genuine care. She never gave up, even when the process became frustrating and drawn out.
Thanks to Yvonne's hard work and dedication, we finally received our first stage insurance payout and can now begin the repairs to our property. I genuinely don't believe we would have reached this outcome without her expertise and persistence.
Yvonne is an outstanding property manager who truly cares about her clients and goes the extra mile to achieve the best possible result. Thank you, Yvonne, for everything you did—you made an incredibly difficult situation so much easier, and I am sincerely grateful.
3 août 2026
Avis spontané
Réponse de Newton Property Management
Good morning Lynn,
Thank you so much for your kind words and detailed review. It was a pleasure to assist you throughout this claim, although I know it was an incredibly stressful and frustrating process at times.
I'm delighted that we were able to secure the first-stage insurance payout and help move things forward so that repairs can now begin. While there were certainly challenges along the way, achieving the best possible outcome for our clients is always my priority, and I'm glad I could support you through each step of the journey.
Your patience and cooperation throughout the process were greatly appreciated, and your feedback means a great deal to me. Thank you again for taking the time to share your experience. I wish you all the very best with the repair works and look forward to seeing everything restored to normal as quickly as possible.
Kind regards,
The Team @ Newton
5 stars for Property Manager Linda (Glasgow)
I've been living within the Parade Park complex for nearly 10 years now. As a renter and now an owner. Linda Thomson throughout that time has been the best Property Manager I could hope for and has made such a difference to my view of Newton. I've had experiences of plenty of Factors in the past and even with Newton at a different location. I can say with confidence that this has been the best period of time I've had with thanks to Linda's prompt responses and her persistence in following through to a resolve. Even with the more minor niggles, she has always been there to take care of them. She is attentive and caring towards the residents she supports and clearly takes pride in her role. Recently discovered she is moving on to another area and I'm gutted to see her go. I can only hope her replacement will continue be as reliable, capable and approachable as Linda has been. Thanks Linda! Grateful for all the comms over the years. A credit to Newton.
31 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Katie,
Thank you for taking the time to share your experience and for your loyalty to Parade Park over the last 10 years, both as a renter and now as an owner.
We are delighted to hear how much of a positive impact Linda has had throughout your time with us. Providing responsive, reliable, and caring support is exactly the standard we strive for, and your comments clearly reflect the dedication and professionalism Linda brings to her role every day.
We will make sure your kind words are passed on to her. While we understand your disappointment at seeing her move on, we're grateful for the recognition you've given her commitment to resolving issues promptly and supporting residents with such care and attention.
Thank you again for your wonderful feedback and for being part of the Parade Park community. We wish Linda every success in her new area and remain committed to providing the high level of service you've come to expect from Newton.
Kindregards,
The Team @ Newton
Jamie-Lee has been first class
Jamie-Lee has been first class. She is very helpful, approachable and great at her job! Thank you Jamie-Lee for all the help you have been giving us over the last couple of months!!
31 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Jamie-Lee has provided such a positive experience and has been so helpful, approachable, and supportive over the last few months. Delivering excellent customer service is something we take great pride in, and it's fantastic to know that Jamie-Lee's dedication and professionalism have made a real difference.
We will be sure to pass your kind feedback on to her. Thank you again for your generous comments and for choosing Newton. We truly appreciate your support.
Kind regards,
The Team @ Newton
Supportive
I got a prompt response detailing the actions which would be taken. The actions were taken and a follow up check in happened - great experience
22 juillet 2026
Réponse de Newton Property Management
Good morning Wendy,
Thank you for your feedback. We're delighted to hear that you received a prompt response, clear communication on the actions being taken, and a follow-up check-in to ensure everything was resolved. We appreciate your kind words and are pleased we could provide a great experience.
Kind regards,
The Team @ Newton
Great service
I always find the Inverness office to be very responsive. June has once again responded very quickly to my recent query and suggested solutions. She is very helpful and friendly. Great service.
28 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Gill,
Thank you for your kind feedback. We're delighted to hear that you've once again had a positive experience with our Inverness office. June will be pleased to know that her prompt response, helpful suggestions, and friendly approach made a difference. We truly appreciate your continued trust in our team.
Kind regards,
The Team @ Newton
I cannot give 0 stars or else I would
Update 3: Over 3 weeks later... nobody has been in touch from "senior management" like their reply suggested. My normal factor has been in touch, once, but the issue still isn't fixed.
DO NOT TRUST THIS COMPANY WITH ANYTHING.
Update 2: Despite them replying (possibly with AI written reply) saying that as priority I'd be contacted by senior management... I have been contacted by nobody. Not even my normal factor contact, 6 days later. Once again,I am having to ask for an update. This is beyond a joke.
I cannot give 0 stars or else I would. Dealing with the Aberdeen branch has been nothing short of woeful. Months I have been waiting for a roof repair, and I am never given an update unless I ask for it, and am just constantly told "we have asked the roofing company for an update". Even after a quotation was apparently accepted and a timeline of 4-6 weeks was given for the work to be completed, its been 13 weeks since. And no update, so I asked for one only to be told that the roofing company is on holiday. This is unbelievably terrible service. Have read other reviews from people with similar situations, especially around roof repairs.
There's 0 care for the customer, and absolute no sense of urgency to carry out needed repairs. But they will absolutely chase you up for bills and fees with no notice.
UPDATE: Despite them replying and saying someone senior would contact me... nobody's been in touch. So that's just lip service.
28 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Dave,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and understand your frustration regarding the delays, lack of proactive communication, and the length of time you have been waiting for your roof repair to be completed.
We recognise that the level of service you have described falls short of the standards we aim to provide. While we appreciate that delays can sometimes occur when working with third-party contractors, we accept that this does not excuse the lack of regular updates or the uncertainty you have experienced throughout this process.
We take your concerns seriously and, as a priority, a senior manager will be contacting you today to discuss your case in detail, review the status of the repair, and work towards a resolution.
Thank you for bringing this matter to our attention. We value your feedback and the opportunity to put things right.
Kind regards,
The Team @ Newton
Having problems with sky at the moment…
Having problems with sky at the moment sky tried it explained being communal dish they weren’t able to repair dish or connections called Ross, he’s got contractors out and they have been brilliant and explained everything to Ross who in turn has related everything back to us.Some of neighbours have been critical about service but the man can only tell us what they tell him, roll on Thursday when it’ll be resolved, can’t ask any more than that.Olso the man is always polite and respectful when he speaks and will always contact you when he says he will.
10 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Alastair,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Ross has been able to keep you fully informed throughout the issues with the communal satellite dish and that the contractors have provided clear explanations of the work required. We understand how frustrating it can be to experience service disruptions, so we're pleased that the communication and support have helped during this time.
Your comments about Ross's professionalism, reliability and respectful approach are particularly appreciated. Keeping customers updated and following through on commitments are important to us, and it's great to know Ross has demonstrated these qualities throughout the process.
Thank you again for your patience and understanding. We'll be sure to pass your kind feedback on to Ross and the contractors involved. We hope everything is resolved smoothly on Thursday.
Kind regards,
The Team @ Newton
Great service
Great service June responded almost straight away to my query and was able to provide me with the information I required
23 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning John,
Thank you for your wonderful feedback. We're delighted to hear that June responded to your query so quickly and was able to provide the information you needed. I'll be sure to pass your kind comments on to her. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
The Team @ Newton
Cheryl was very helpful and professional
Cheryl was very helpful and professional
22 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Amanda,
Thank you for your kind feedback. We're delighted to hear that Cheryl was so helpful and professional during your experience. I'll be sure to pass your comments on to her, as recognition like this means a great deal. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
The Team @ Newton
Thank you Tam!
Tam has been really patient and helpful with my inquiries today.
21 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Giacomo,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Tam was patient and helpful in assisting with your enquiries. We know how important it is to receive clear, supportive service, and it's great to hear that Tam was able to provide this for you.
We'll be sure to pass your kind comments on to Tam, who I'm sure will appreciate the recognition.
Kind regards,
The Team @ Newton
Headline in Glasgow Herald
On reading an article in the Glasgow Herald reporting Newton has won an award for customer service, I honestly thought someone was having a joke. I laughed out loud. In my, and others, opinion, customer service is non existent. Who were the judges? They obviously didn’t read all the reviews. Emails are ignored unless the subject might make money for the company. Visits to the development are non existent. As for the “ Newton Academy “ this should be scrapped. We have gone through , I think, 6 property managers since 2018. The only decent ones, 2 young ladies, knew what they were talking about. They are no longer with the company. Come on Newton, for once be honest!!!
21 juillet 2026
Avis spontané
Réponse de Newton Property Management
Update:
Thank you for providing further details, we appreciate you providing these. One of our Senior managers has tried to contact you to see if we can assist you. Thank you again for your feedback.
Good morning ,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with Newton has not met your expectations. We understand how frustrating it can be when communication feels inconsistent or when there are changes in personnel, and we appreciate you highlighting these concerns.
The accreditation referenced in the Glasgow Herald article was awarded following an independent assessment of our processes, service standards, and commitment to customer care. While we are proud to have achieved this recognition, we fully recognise that awards and accreditations do not diminish the importance of the day-to-day experiences of our customers. Feedback such as yours helps us identify where we need to improve.
We also note that a development visit was carried out at your development in early July 2026, providing an opportunity for residents to raise any concerns and discuss service-related matters directly with our team.
We acknowledge that changes in property management teams can be disruptive, and we continually review our training, support and service delivery to ensure our customers receive a consistent experience. Our Newton Academy remains an important part of developing our people and maintaining professional standards, but we understand that what matters most is the quality of service our customers receive.
We value all customer feedback, both positive and negative, and remain committed to learning from it. If there are specific issues that remain unresolved, we would welcome the opportunity to discuss them directly and work towards a resolution.
Kind regards,
The Team @ Newton
First Class Service
I rang about a problem with our account and was put through to Gregor Mullin. He sorted the problem swiftly and in a very friendly but professional manner.
Gregor is a credit to Newton with his efficient service and speed of reply.
2 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Brian,
Thank you for taking the time to share your feedback.
We're delighted to hear that Gregor Mullin was able to resolve your account issue quickly and provide you with friendly, professional service throughout. Delivering efficient support and responding promptly to our customers is something we take great pride in, and it's wonderful to know that Gregor's efforts made such a positive impression.
We'll be sure to pass on your kind comments to Gregor and his management team. Thank you again for your feedback and for choosing Newton.
Kind regards,
The Team @ Newton
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