I love my car, it has exceeded my expectations. Fast turnaround, clear communication. The gentleman Simon who delivered my car was fantastic. I felt a bit nervous and intimated wurh so much technology... Voir plus
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As other have said really, once you get the car everything's great it's the communication whilst waiting for the car that knocks points off. I'd imagine things are a little better after your first car... Voir plus
Easy process through ordering and delivery. The only area that has caused frustration is the long waits on hold when trying to phone to update with planned delivery date having been told phoning was t... Voir plus
L'entreprise a répondu
They was very good and kept me in the know from start of order up untill delivery, it was an easy process and always someone to talk if needed . Was quick at responding to enquiries.
À propos de l'entreprise
Écrit par l'entreprise
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Coordonnées de contact
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Royaume-Uni
- 0344 811 8228
- nhsfleetsolutions.co.uk
4,3
Excellent
9 k avis
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When updates available was sent…
When updates available was sent correspondence quickly, kept up to date about delivery. Will recommend and use again
20 août 2026
Easy to order fast response
Easy to order fast response. Delivery on time fabulous car. Gentleman who delivered my car was polite and explained everything I asked about the car and more importantly easy to talk to
27 août 2026
No response to queries
I was unable to get any response to my queries for almost 6 weeks, despite contacting different people and departments via different means. This was following notification that I would hear imminently regarding delivery of my vehicle. 'Imminently' became 8 weeks, and only because I was persistent in trying to contact someone. Really poor customer service.
3 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations as a result of higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
It was easy to process and I was given…
It was easy to process and I was given weekly updates on my car being ready.
27 août 2026
Kept me informed
Weekly updates, car delivered ahead of time, Driver from ecomotive messaged night before delivery to give eta. What more could you ask for.
3 septembre 2026
Good communications throughout process…
Good communications throughout process of ordering new lease car.
20 août 2026
In terms of the car delivery…
In terms of the car delivery arrangements and the communications etc, I would rate them higher. However, the charging device, offered free by ohme/VW was missed of the order. I am having a car delivered tomorrow with no means to charge it. If this could be picked up asap I would appreciate it.
27 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with the vehicle delivery arrangements and overall communication. We're sorry, however, to hear that there has been an issue with the home charger.
Having reviewed the matter, it appears that a home charger was not selected as part of the original order. As soon as this was brought to our attention, we raised it with the relevant provider, who advised that your details had been passed across a couple of days ago so that the necessary arrangements could begin.
You should be contacted in due course, however we appreciate the urgency given your vehicle delivery. We will therefore chase this on your behalf and request an update.
Thank you again for bringing this to our attention.
Best Wishes,
NHS Fleet Solutions
Very good from start to finish
20 août 2026
The drop off was well on time for a…
The drop off was well on time for a date that was a day late but we had a good experience
19 août 2026
The facilitator kept in good contact…
The facilitator kept in good contact regarding when he would arrive and explained the different aspects of the car very clearly.
13 juillet 2026
Great experience!
Kept up to date each week with an email detailing what stage tge car was at, when it would arrive and the driver called 90 mins before with a time. Love the car too.
19 août 2026
You will be bound and threatened by details you are not told and have not signed
No documentation about pick up from NHS Fleet that I have ever signed ever discussed how charged a returning car needed to be. Suddenly just before pick up I am told by email the car must be charged to 100% (or a diesel car 25% full!). On calling them there is no policy for this, but they had 'guidelines' given to them by the company they have a contract with (Volkswagen) that it should be at least 80% charged. None of these are shared with me since they aren't a contract with me but I got threatened with charges and HR action if I didn't do it. Spoke to Volkswagen who say they can't show me the contract since that's with NHS Fleet.
So NHS Fleet threatening me with a contract I haven't signed because of a contract they have with a third party. No negotiation, cannot show me anything in writing, not legally enforceable.....
I have read your reply and the information on charging is NOT in the scheme brochure. As accepted by your assistant on the phone and rechecked by myself.
24 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were dissatisfied with your experience and the information provided during the vehicle return process.
Having reviewed the matter, we can see that guidance relating to vehicle returns was provided as part of your collection confirmation email and is also available within the Scheme Brochure. This explains that vehicles can be returned free of charge, provided the applicable return standards are met.
The requirements communicated at the point of return are intended to help ensure vehicles meet the applicable return standards and to minimise the risk of any avoidable charges being incurred.
Thank you again for your feedback. We appreciate you bringing your concerns to our attention and will take your comments on board as we continue to review our customer communications.
Best Wishes,
NHS Fleet Solutions
Lack of communication is unbelievable
Lack of communication is unbelievable. I haven’t even received my car yet. I had a confirmed delivery date which was then cancelled with 3 days notice as they had found a fault. The car was moved to a garage to be diagnosed but later found out there is not a technician there this week!! I have to constantly chase for updates as emails are ignored. I have now been left without a vehicle.
20 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and appreciate how frustrating it must have been to have your delivery delayed at short notice.
We understand a fault was identified with the vehicle prior to delivery. Whilst disappointing, we hope you can appreciate that we would always rather a fault is investigated before handover than deliver a vehicle that may not meet the required standards.
We're also sorry to hear you were dissatisfied with the lack of communication. Updates are requested directly from the delivering dealership, so we are not always aware whether responses have been issued unless this is brought to our attention.
Thank you again for bringing this to our attention. Your feedback has been shared with the relevant supplier for review, who may be in touch to discuss this further.
Best Wishes,
NHS Fleet Solutions.
Terrible after service
Terrible after service. Got a new car delivered. It was filthy so had to get it valeted myself. Noticed lots of scratches and paintwork missing, tyres looked worn. Two months on and nhs fleet still haven't taken action. Saying it was fine before delivery . Wouldn't recommend at all.
2 septembre 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet expectations on this occasion. We appreciate that receiving your vehicle should be a positive experience, and we regret that this was not the case for you.
I can see that your concerns have been reviewed by our Aftercare Team, who have been working with the relevant third party and proactively seeking updates on your behalf. Where issues require investigation by another party, we are reliant on them to carry out their review and arrange any necessary action.
The latest information available to us indicated that direct contact would be made with you to discuss the concerns raised and any appropriate next steps.
If you have not yet received any further communication, please let us know and we will be happy to follow this up and request an update.
We appreciate you taking the time to get in touch and share your experience.
Best Wishes,
NHS Fleet Solutions.
So far everything has been really…
So far everything has been really good. My car pick up and swap is next week but the company has found a time that suits us all and has passed out good supporting information.
26 août 2026
Great delivery service for new car and…
Great delivery service for new car and collection of the old car. Smooth service all round.
2 septembre 2026
The whole process was so easy and I was…
The whole process was so easy and I was kept informed at all points. Car delivered to the door by a lovely man.
19 août 2026
Easy to follow ordering process and…
Easy to follow ordering process and efficient service, seamless and uncomplicated
19 août 2026
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