I love my car, it has exceeded my expectations. Fast turnaround, clear communication. The gentleman Simon who delivered my car was fantastic. I felt a bit nervous and intimated wurh so much technology... Voir plus
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As other have said really, once you get the car everything's great it's the communication whilst waiting for the car that knocks points off. I'd imagine things are a little better after your first car... Voir plus
Easy process through ordering and delivery. The only area that has caused frustration is the long waits on hold when trying to phone to update with planned delivery date having been told phoning was t... Voir plus
L'entreprise a répondu
They was very good and kept me in the know from start of order up untill delivery, it was an easy process and always someone to talk if needed . Was quick at responding to enquiries.
À propos de l'entreprise
Écrit par l'entreprise
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Coordonnées de contact
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Royaume-Uni
- 0344 811 8228
- nhsfleetsolutions.co.uk
4,3
Excellent
9 k avis
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Emails not acknowledged or responded to
Whilst the initial ordering process in May 26 was really straightforward I was asked to reorder 2 months later due to a change in price. I wanted confirmation that this would not impact on the delivery date but three consecutive emails sent on 21 July, 28 July, and 24 August regarding this have been completely ignored and no response provided. Pretty poor customer communication and service.
5 septembre 2026
Avis spontané
Réponse de NHS Fleet Solutions
Hello,
Thank you for your feedback.
We're pleased to hear the initial ordering process was straightforward, but we're sorry to learn of your concerns following the reorder request. We appreciate that waiting for confirmation on whether this would affect your delivery date, and not receiving a response, would have been disappointing.
Having reviewed the information available to me, I haven't been able to locate the emails referenced. However, I will ask the relevant team to reach out to you directly to discuss your concerns and provide an update.
Thank you again for bringing this to our attention.
Best Wishes,
NHS Fleet Solutions.
All the process was straight forward…
All the process was straight forward and was done professionally
20 août 2026
Sent the order on the 10th of August…
Sent the order on the 10th of August and “car on order” 2 days later. It took 3 weeks and 2 days in exact for the car to be delivered. For reference, I got a used stock vehicle which had an estimated delivery time of 3-5 weeks.
I’m giving 3 stars because the lack of communication was the issue. Only a couple of emails were sent to me even when they specified in their process chart that they will be giving email notifications for pretty much each stage. If I hadn’t rung Fleet Solutions, I wouldn’t have been reassured that my order is actually being processed. Even then, I had to wait at least an hour to get through the customer service (whom I’m grateful for as they waited for me for a few minutes while I got busy on the other line).
Since my telephone call, everything went smoothly. Overall, it was a pleasant experience.
10 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
I'm pleased to hear that, overall, you had a positive experience with the scheme.
However, I am sorry to hear that you were dissatisfied with the updates provided regarding the delivery of your new vehicle.
I am also sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made. Your comments have been noted and will be shared with the relevant teams for review.
Best Wishes,
NHS Fleet Solutions.
Very straightforward
Very straightforward! Lovely services they are giving to the staff. Well explained paperwork.
28 août 2026
Very easy from start to finish with…
Very easy from start to finish with lookers helping out.
27 août 2026
Really helpful and responsive service
Really helpful and responsive service. Lovely staff who’ve helped all the way.
28 août 2026
I had a great experience with Fleet…
I had a great experience with Fleet Solutions. The team was professional, responsive, and efficient throughout the process. Communication was clear, and any queries were dealt with promptly. The service provided was reliable and of a high standard. I would highly recommend Fleet Solutions to anyone looking for a dependable fleet management service.
28 août 2026
Very good apart from the hour wait to…
Very good apart from the hour wait to get through to someone from customer services on the phone !
21 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations as a result of higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
Great experience from start to finish
the overall experience and updates from start to finish. Delivery guy was so patient and gave me loads of info about my car
27 août 2026
Very poor service
Not the best experience kept waiting on the phone over an hour. They dont respond to emails or formal complaints. My car was damaged in transit and its taken months to sort it out. Will not be using Fleet in the future. Very poor service.
27 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were dissatisfied with your experience, particularly regarding communication and the time taken to resolve the damage concern you raised following delivery.
We appreciate how frustrating delays can be and recognise that recent waiting times have not always met the standards we aim to provide due to higher than usual contact volumes, and we apologise for any inconvenience this may have caused.
We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
Great service
Car was delivered faster than I expected. I'd changed my choice few weeks after signing because the delivery was too long but was all handled swiftly.
Delivery was 1st thing in morning so I didn't have to wait in all day. Was given a run through of all the gadgets.
20 août 2026
Easy peasy order, update & delivery
The process from start to delivery was super easy. The weekly update was fantastic and kept me well informed. Arranging delivery was easy too and the delivery person was super friendly.
3 septembre 2026
So far so good
So far so good, delivery time was met with the vehicle, very straightforward handover and good communication in the build up. My only negative is the time it takes to get through to customer services. Only had my car for a week so hope to continue having a good experience.
20 août 2026
Easy to arrange online
Easy to arrange online. Kept updated regularly with order.
Timely delivery of car.
Fast and easy to sort from 1st ordering to delivery date.
20 août 2026
When updates available was sent…
When updates available was sent correspondence quickly, kept up to date about delivery. Will recommend and use again
20 août 2026
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